{"id":387074,"date":"2020-05-13T06:18:26","date_gmt":"2020-05-13T13:18:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84-cisco-%e3%81%8a%e3%82%88%e3%81%b3-selligent-%e3%81%af%e3%80%81%e3%82%ab\/"},"modified":"2020-05-13T06:18:26","modified_gmt":"2020-05-13T13:18:26","slug":"%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84-cisco-%e3%81%8a%e3%82%88%e3%81%b3-selligent-%e3%81%af%e3%80%81%e3%82%ab","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/hybrid-work\/%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84-cisco-%e3%81%8a%e3%82%88%e3%81%b3-selligent-%e3%81%af%e3%80%81%e3%82%ab\/","title":{"rendered":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059"},"content":{"rendered":"<p><strong><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-322973\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" alt=\"Customer Experience Selligent(\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u526f\u793e\u9577)\u3001\u30db\u30de\u30f3\u30fb\u30b5\u30d7\u30ad\u30f3\u6c0f\" width=\"100\" height=\"117\" \/><br \/>\n  <span>Selligent<\/span> <\/strong>  Saskin\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b\u30d6\u30b7\u30e5\u30fc\u30fb\u30b5\u30d7\u30ad\u30f3\u6c0f\u306b\u3088\u308b\u5171\u540c\u4f5c\u6210\u306f\u3001\u9867\u5ba2\u7d4c\u9a13\u3068\u30c7\u30b8\u30bf\u30eb\u6226\u7565\u306b\u95a2\u3059\u308b\u6df1\u3044\u5c02\u9580\u77e5\u8b58\u3092\u6301\u3064\u30d3\u30b8\u30cd\u30b9\u306e\u4f5c\u6210\u3068\u62e1\u5927\u306b\u95a2\u3059\u308b\u5b9f\u7e3e\u3042\u308b\u5b9f\u7e3e\u3092\u6301\u3064\u3001\u5e02\u5834\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u3002<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><span><br \/>\n  <strong>Vinod Muthukrishnan\u3001Cisco Contact Center \u306e\u6700\u9ad8\u6210\u9577\u8cac\u4efb\u8005\u3001\u304a\u3088\u3073S selligent \u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u526f\u793e\u9577\u3001\u30b5\u30b9\u30ab\u30bd\u30f3\u6c0f\u304b\u3089\u306e\u62db\u5f85\u3002<\/strong><br \/>\n<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u7d44\u7e54\u306e\u30b5\u30a4\u30ed\u3092\u30d6\u30ea\u30c3\u30b8<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001\u73fe\u5728\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u54c1\u8cea\u3001\u4fa1\u683c\u3092\u533a\u5225\u3057\u305f\u7af6\u5408\u4e0a\u306e\u6700\u3082\u512a\u308c\u305f\u88fd\u54c1\u3067\u3059\u3002 \u00a0Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\"><\/a>\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8abf\u67fb\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u534a\u5206\u4ee5\u4e0a\u304c\u65b0\u3057\u3044\u7d4c\u55b6\u5e79\u90e8\u306b\u5831\u544a\u3057\u3066\u3044\u308b\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e72\u30d1\u30fc\u30bb\u30f3\u30c8\u306f\u3001\u53d7\u3051\u5165\u308c\u3055\u308c\u305f\u9867\u5ba2\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30c8\u30c3\u30d75\u306e\u8ab2\u984c\u306e1\u3064\u3060\u3068\u8a00\u3063\u3066\u3044\u308b\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u3001\u5bfe\u8a71\u3092\u884c\u3046\u4f01\u696d\u304c\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u7d99\u7d9a\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3057\u307e\u3059\u3002 \u00a0\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc<\/a> \u304b\u3089\u958b\u59cb\u3057\u307e\u3059\u3002\u4f8b\u3048\u3001\u9023\u7d61\u30dd\u30a4\u30f3\u30c8\u306e\u307f\u3067\u3059\u3002 \u305d\u306e\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u304c\u81ea\u52d5\u5316\u5f8c\u306e\u5bfe\u8a71\u306e\u6700\u5f8c\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002 \u3069\u3061\u3089\u306e\u5834\u5408\u3082\u3001\u4f1a\u793e\u3068\u9867\u5ba2\u306e\u9593\u306e\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u304a\u3088\u3073\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u8907\u6570\u306e\u7d44\u7e54\u306b\u307e\u305f\u304c\u308a\u3001E\u30e1\u30fc\u30eb\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3001\u55b6\u696d\u62c5\u5f53\u8005\u3001\u304a\u3088\u3073\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u307e\u305f\u304c\u308a\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u4e0d\u6574\u5408\u3092\u751f\u307f\u51fa\u3059\u30b5\u30a4\u30ed\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco\u304a\u3088\u3073S selligent\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u3068 Selligent \u306f\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u9867\u5ba2\u304c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f53\u9a13\u3059\u308b\u65b9\u6cd5\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u00a0 Cisco \u306e Solutions Plus Partner \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001Selligent \u306f\u9867\u5ba2\u306e\u6c4e\u7528\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u5229\u7528\u3057\u3066\u30c7\u30fc\u30bf\u5bfe\u5fdc\u578b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092 Cisco \u306e\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u306e\u63d0\u643a\u306b\u57fa\u3065\u3044\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306b\u57fa\u3065\u3044\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306b\u57fa\u3065\u3044\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u4f01\u696d\u304c\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u7ba1\u7406\u306e\u9054\u6210\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><\/a> 5\u670820\u65e5(\u6c34)\u306e\u5348\u5f8c11:00(PT\/2:00PM ET)\u306b\u53c2\u52a0\u3057\u307e\u3059\u3002ESpusKerravala\u306e\u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u30a2\u30ca\u30ea\u30b9\u30c8\u306b\u3088\u308b\u65b0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u6539\u5584\u65b9\u6cd5\u306b\u3064\u3044\u3066\u691c\u8a0e\u3057\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u306e\u5411\u4e0a\u3001\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u3092\u524a\u6e1b\u3057\u3001\u53ce\u76ca\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u652f\u63f4\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>Web\u30bb\u30df\u30ca\u30fc\u3067\u306f\u6b21\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/li>\n<li>\u30af\u30ed\u30b9\u8ca9\u58f2\u3068\u30a2\u30c3\u30d7\u8ca9\u58f2\u306e\u6a5f\u4f1a\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5f93\u696d\u54e1\u306b\u529b\u3092\u4e0e\u3048\u308b\u65b9\u6cd5<\/li>\n<li>\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3001\u9867\u5ba2\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u95a2\u4e0e\u3092\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5<\/li>\n<li>\u30d3\u30b8\u30cd\u30b9\u306b\u30d7\u30e9\u30b9\u306e\u6210\u679c\u3092\u751f\u307f\u51fa\u3059\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30dd\u30fc\u30c8\u30e2\u30c7\u30eb\u3078\u306e\u79fb\u884c\u65b9\u6cd5<\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><br \/>\n  <strong>\u4eca\u3059\u3050 45 \u5206\u9593\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u767b\u9332\u3057\u307e\u3057\u3087\u3046<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"https:\/\/use.webex.com\/customer-experience-webinar aligncenter wp-image-323076 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/ac2d633d-screen-shot-2020-05-13-at-7.27.36-am-1024x573.png\" alt=\"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\" width=\"640\" height=\"358\" \/><\/p>\n<p>\u3053\u308c\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u3082\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li>\u8a73\u7d30\u306f Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Experience Management \u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li>\n<li>Selligent \u306e\u8a73\u7d30 <a href=\"https:\/\/www.selligent.com\/cisco\">\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e Web \u30b5\u30a4\u30c8\u3092\u3054\u89a7<\/a> \u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<hr \/>\n<p><strong>\u8a73\u7d30Webex<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u5c0e\u5165: AI \u306b\u3088\u308b\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\">\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5909\u9769\u3057\u307e\u3059Cisco \u306f Webex<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\">\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u300c\u5f93\u696d\u54e1\u306e\u58f0\u300d\u3092\u30db\u30fc\u30e0 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u5c0e\u5165\u3057\u307e\u3059\u3002\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002 5 \u3064\u306e\u5909\u66f4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ZK Research\u3001Cisco\u3001\u304a\u3088\u3073 Selligent \u306f\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u9762\u3092\u5b8c\u5168\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7a4d\u6975\u7684\u306b\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8018,1575],"tags":[14807,8166],"class_list":["post-387074","post","type-post","status-publish","format-standard","hentry","category-collaboration","category-hybrid-work","tag-webex-webinars","tag-8166"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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