{"id":387074,"date":"2020-05-13T06:18:26","date_gmt":"2020-05-13T13:18:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84-cisco-%e3%81%8a%e3%82%88%e3%81%b3-selligent-%e3%81%af%e3%80%81%e3%82%ab\/"},"modified":"2020-05-13T06:18:26","modified_gmt":"2020-05-13T13:18:26","slug":"%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84-cisco-%e3%81%8a%e3%82%88%e3%81%b3-selligent-%e3%81%af%e3%80%81%e3%82%ab","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/hybrid-work\/%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84-cisco-%e3%81%8a%e3%82%88%e3%81%b3-selligent-%e3%81%af%e3%80%81%e3%82%ab\/","title":{"rendered":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059"},"content":{"rendered":"<p><strong><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-322973\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" alt=\"Customer Experience Selligent(\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u526f\u793e\u9577)\u3001\u30db\u30de\u30f3\u30fb\u30b5\u30d7\u30ad\u30f3\u6c0f\" width=\"100\" height=\"117\" \/><br \/>\n  <span>Selligent<\/span> <\/strong>  Saskin\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b\u30d6\u30b7\u30e5\u30fc\u30fb\u30b5\u30d7\u30ad\u30f3\u6c0f\u306b\u3088\u308b\u5171\u540c\u4f5c\u6210\u306f\u3001\u9867\u5ba2\u7d4c\u9a13\u3068\u30c7\u30b8\u30bf\u30eb\u6226\u7565\u306b\u95a2\u3059\u308b\u6df1\u3044\u5c02\u9580\u77e5\u8b58\u3092\u6301\u3064\u30d3\u30b8\u30cd\u30b9\u306e\u4f5c\u6210\u3068\u62e1\u5927\u306b\u95a2\u3059\u308b\u5b9f\u7e3e\u3042\u308b\u5b9f\u7e3e\u3092\u6301\u3064\u3001\u5e02\u5834\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u3002<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><span><br \/>\n  <strong>Vinod Muthukrishnan\u3001Cisco Contact Center \u306e\u6700\u9ad8\u6210\u9577\u8cac\u4efb\u8005\u3001\u304a\u3088\u3073S selligent \u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u526f\u793e\u9577\u3001\u30b5\u30b9\u30ab\u30bd\u30f3\u6c0f\u304b\u3089\u306e\u62db\u5f85\u3002<\/strong><br \/>\n<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u7d44\u7e54\u306e\u30b5\u30a4\u30ed\u3092\u30d6\u30ea\u30c3\u30b8<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001\u73fe\u5728\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u54c1\u8cea\u3001\u4fa1\u683c\u3092\u533a\u5225\u3057\u305f\u7af6\u5408\u4e0a\u306e\u6700\u3082\u512a\u308c\u305f\u88fd\u54c1\u3067\u3059\u3002 \u00a0Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\"><\/a>\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8abf\u67fb\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u534a\u5206\u4ee5\u4e0a\u304c\u65b0\u3057\u3044\u7d4c\u55b6\u5e79\u90e8\u306b\u5831\u544a\u3057\u3066\u3044\u308b\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e72\u30d1\u30fc\u30bb\u30f3\u30c8\u306f\u3001\u53d7\u3051\u5165\u308c\u3055\u308c\u305f\u9867\u5ba2\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30c8\u30c3\u30d75\u306e\u8ab2\u984c\u306e1\u3064\u3060\u3068\u8a00\u3063\u3066\u3044\u308b\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u3001\u5bfe\u8a71\u3092\u884c\u3046\u4f01\u696d\u304c\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u7d99\u7d9a\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3057\u307e\u3059\u3002 \u00a0\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc<\/a> \u304b\u3089\u958b\u59cb\u3057\u307e\u3059\u3002\u4f8b\u3048\u3001\u9023\u7d61\u30dd\u30a4\u30f3\u30c8\u306e\u307f\u3067\u3059\u3002 \u305d\u306e\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u304c\u81ea\u52d5\u5316\u5f8c\u306e\u5bfe\u8a71\u306e\u6700\u5f8c\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002 \u3069\u3061\u3089\u306e\u5834\u5408\u3082\u3001\u4f1a\u793e\u3068\u9867\u5ba2\u306e\u9593\u306e\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u304a\u3088\u3073\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u8907\u6570\u306e\u7d44\u7e54\u306b\u307e\u305f\u304c\u308a\u3001E\u30e1\u30fc\u30eb\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3001\u55b6\u696d\u62c5\u5f53\u8005\u3001\u304a\u3088\u3073\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u307e\u305f\u304c\u308a\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u4e0d\u6574\u5408\u3092\u751f\u307f\u51fa\u3059\u30b5\u30a4\u30ed\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco\u304a\u3088\u3073S selligent\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u3068 Selligent \u306f\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u9867\u5ba2\u304c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f53\u9a13\u3059\u308b\u65b9\u6cd5\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u00a0 Cisco \u306e Solutions Plus Partner \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001Selligent \u306f\u9867\u5ba2\u306e\u6c4e\u7528\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u5229\u7528\u3057\u3066\u30c7\u30fc\u30bf\u5bfe\u5fdc\u578b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092 Cisco \u306e\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u306e\u63d0\u643a\u306b\u57fa\u3065\u3044\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306b\u57fa\u3065\u3044\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306b\u57fa\u3065\u3044\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u4f01\u696d\u304c\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u7ba1\u7406\u306e\u9054\u6210\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><\/a> 5\u670820\u65e5(\u6c34)\u306e\u5348\u5f8c11:00(PT\/2:00PM ET)\u306b\u53c2\u52a0\u3057\u307e\u3059\u3002ESpusKerravala\u306e\u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u30a2\u30ca\u30ea\u30b9\u30c8\u306b\u3088\u308b\u65b0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u6539\u5584\u65b9\u6cd5\u306b\u3064\u3044\u3066\u691c\u8a0e\u3057\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u306e\u5411\u4e0a\u3001\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u3092\u524a\u6e1b\u3057\u3001\u53ce\u76ca\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u652f\u63f4\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>Web\u30bb\u30df\u30ca\u30fc\u3067\u306f\u6b21\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/li>\n<li>\u30af\u30ed\u30b9\u8ca9\u58f2\u3068\u30a2\u30c3\u30d7\u8ca9\u58f2\u306e\u6a5f\u4f1a\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5f93\u696d\u54e1\u306b\u529b\u3092\u4e0e\u3048\u308b\u65b9\u6cd5<\/li>\n<li>\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3001\u9867\u5ba2\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u95a2\u4e0e\u3092\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5<\/li>\n<li>\u30d3\u30b8\u30cd\u30b9\u306b\u30d7\u30e9\u30b9\u306e\u6210\u679c\u3092\u751f\u307f\u51fa\u3059\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30dd\u30fc\u30c8\u30e2\u30c7\u30eb\u3078\u306e\u79fb\u884c\u65b9\u6cd5<\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><br \/>\n  <strong>\u4eca\u3059\u3050 45 \u5206\u9593\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u767b\u9332\u3057\u307e\u3057\u3087\u3046<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"https:\/\/use.webex.com\/customer-experience-webinar aligncenter wp-image-323076 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/ac2d633d-screen-shot-2020-05-13-at-7.27.36-am-1024x573.png\" alt=\"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\" width=\"640\" height=\"358\" \/><\/p>\n<p>\u3053\u308c\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u3082\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li>\u8a73\u7d30\u306f Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Experience Management \u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li>\n<li>Selligent \u306e\u8a73\u7d30 <a href=\"https:\/\/www.selligent.com\/cisco\">\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e Web \u30b5\u30a4\u30c8\u3092\u3054\u89a7<\/a> \u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<hr \/>\n<p><strong>\u8a73\u7d30Webex<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u5c0e\u5165: AI \u306b\u3088\u308b\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\">\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5909\u9769\u3057\u307e\u3059Cisco \u306f Webex<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\">\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u300c\u5f93\u696d\u54e1\u306e\u58f0\u300d\u3092\u30db\u30fc\u30e0 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u5c0e\u5165\u3057\u307e\u3059\u3002\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002 5 \u3064\u306e\u5909\u66f4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ZK Research\u3001Cisco\u3001\u304a\u3088\u3073 Selligent \u306f\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u9762\u3092\u5b8c\u5168\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7a4d\u6975\u7684\u306b\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8018,1575],"tags":[14807,8166],"class_list":["post-387074","post","type-post","status-publish","format-standard","hentry","category-collaboration","category-hybrid-work","tag-webex-webinars","tag-8166"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"ZK Research\u3001Cisco\u3001\u304a\u3088\u3073 Selligent \u306f\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u9762\u3092\u5b8c\u5168\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7a4d\u6975\u7684\u306b\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u8a71\u3057\u5408\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-13T13:18:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\"},\"author\":{\"name\":\"Vinod Muthukrishnan\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d\"},\"headline\":\"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059\",\"datePublished\":\"2020-05-13T13:18:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\"},\"wordCount\":41,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\",\"keywords\":[\"Webex Webinars\",\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\"],\"articleSection\":[\"\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\",\"\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\"],\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\",\"url\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\",\"name\":\"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\",\"datePublished\":\"2020-05-13T13:18:26+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d\",\"name\":\"Vinod Muthukrishnan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Vinod Muthukrishnan\"},\"description\":\"Vinod Muthukrishnan is the VP\/GM Webex Customer Experience. In this role, Vinod runs the Webex Customer Experience business unit and leads all product management, go-to-market, and operations activities. A serial entrepreneur and product visionary, Vinod is passionate about solving real customer pain points and building high-performing teams and communities. He joined Cisco through the acquisition of CloudCherry, a startup he co-founded and led as CEO, which laid the foundation for Webex Experience Management and Journey Data Services. Vinod has also held leadership roles at Uniphore and Webex Contact Center, driving innovation in AI and CPaaS. A former Merchant Marine officer and early pioneer in mobile trading technology, he now mentors founders, serves on the SaaSboomi Governing Council, and co-chairs the USISPF Startup Connect Program. Vinod lives in the Bay Area with his family and a vocal Husky and spends weekends strategizing cricket plays with his amateur league team.\",\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/vinodmuthukrishnan\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059 | Webex Blog","og_description":"ZK Research\u3001Cisco\u3001\u304a\u3088\u3073 Selligent \u306f\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u9762\u3092\u5b8c\u5168\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7a4d\u6975\u7684\u306b\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u8a71\u3057\u5408\u3044\u307e\u3059\u3002","og_url":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/","og_site_name":"Webex Blog","article_published_time":"2020-05-13T13:18:26+00:00","og_image":[{"url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png","type":"","width":"","height":""}],"author":"Vinod Muthukrishnan","twitter_misc":{"\u57f7\u7b46\u8005":"Vinod Muthukrishnan"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/"},"author":{"name":"Vinod Muthukrishnan","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d"},"headline":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059","datePublished":"2020-05-13T13:18:26+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/"},"wordCount":41,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png","keywords":["Webex Webinars","\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc"],"articleSection":["\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3","\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af"],"inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/","url":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/","name":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png","datePublished":"2020-05-13T13:18:26+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#primaryimage","url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png","contentUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Cisco \u304a\u3088\u3073 Selligent \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u914d\u4fe1\u3057\u307e\u3059"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d","name":"Vinod Muthukrishnan","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g","caption":"Vinod Muthukrishnan"},"description":"Vinod Muthukrishnan is the VP\/GM Webex Customer Experience. In this role, Vinod runs the Webex Customer Experience business unit and leads all product management, go-to-market, and operations activities. A serial entrepreneur and product visionary, Vinod is passionate about solving real customer pain points and building high-performing teams and communities. He joined Cisco through the acquisition of CloudCherry, a startup he co-founded and led as CEO, which laid the foundation for Webex Experience Management and Journey Data Services. Vinod has also held leadership roles at Uniphore and Webex Contact Center, driving innovation in AI and CPaaS. A former Merchant Marine officer and early pioneer in mobile trading technology, he now mentors founders, serves on the SaaSboomi Governing Council, and co-chairs the USISPF Startup Connect Program. Vinod lives in the Bay Area with his family and a vocal Husky and spends weekends strategizing cricket plays with his amateur league team.","url":"https:\/\/blog.webex.com\/ja\/contributors\/vinodmuthukrishnan\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/387074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5487"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=387074"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/387074\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=387074"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=387074"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=387074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}