{"id":387098,"date":"2020-04-21T07:23:34","date_gmt":"2020-04-21T14:23:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/google-cloud-%e3%82%92%e4%bd%bf%e7%94%a8%e3%81%99%e3%82%8b-cisco-%e3%83%91%e3%83%bc%e3%83%88%e3%83%8a%e3%83%bc%e3%81%8c-contact-center-ai-rapid-response-%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/"},"modified":"2020-04-21T07:23:34","modified_gmt":"2020-04-21T14:23:34","slug":"google-cloud-%e3%82%92%e4%bd%bf%e7%94%a8%e3%81%99%e3%82%8b-cisco-%e3%83%91%e3%83%bc%e3%83%88%e3%83%8a%e3%83%bc%e3%81%8c-contact-center-ai-rapid-response-%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/google-cloud-%e3%82%92%e4%bd%bf%e7%94%a8%e3%81%99%e3%82%8b-cisco-%e3%83%91%e3%83%bc%e3%83%88%e3%83%8a%e3%83%bc%e3%81%8c-contact-center-ai-rapid-response-%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/","title":{"rendered":"Google Cloud \u3092\u4f7f\u7528\u3059\u308b Cisco \u30d1\u30fc\u30c8\u30ca\u30fc\u304c Contact Center AI Rapid Response \u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u63d0\u4f9b\u3059\u308b"},"content":{"rendered":"<p>\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u3067\u306f\u3001\u73fe\u5728\u306e\u72b6\u6cc1\u306b\u95a2\u9023\u3059\u308b\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u52a0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u00a0<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u306e\u591a\u304f\u3067\u306f\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u533b\u7642\u3001\u975e\u9867\u5ba2\u3001\u51fa\u5f35\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u30ea\u30c6\u30fc\u30eb\u306a\u3069\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5371\u6a5f\u306e\u5f71\u97ff\u3092\u53d7\u3048\u308b\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3001\u5bfe\u8a71\u306e\u91cf\u304c2\u500d\u306b\u62e1\u5927\u3057\u3001\u3055\u3089\u306b\u591a\u304f\u306e\u696d\u754c\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u5bfe\u8a71\u306e\u91cf\u304c\u5897\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306f\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306e\u6709\u52b9\u5316\u304b\u3089\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316\u306e\u8ffd\u52a0\u30d5\u30a9\u30fc\u30e0\u3001\u304a\u3088\u3073\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u30e6\u30fc\u30b6\u30fc\u5bfe\u5fdc\u306e\u65b0\u3057\u3044\u5f62\u5f0f\u306e\u5c0e\u5165\u307e\u3067\u3001\u4f01\u696d\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u904b\u55b6\u65b9\u6cd5\u306e\u5927\u304d\u306a\u6df7\u4e71\u3092\u7d4c\u9a13\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Cisco \u306f Google Cloud \u3068\u63d0\u643a\u3057\u3066\u3001\u30d0\u30fc\u30c1\u30e3\u30eb \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u8fc5\u901f\u306b\u5c55\u958b\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3078\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u77ed\u7e2e\u3001\u3088\u308a\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3001\u30c1\u30e3\u30c3\u30c8\u3084\u97f3\u58f0\u306b\u3088\u308b\u5bfe\u8a71\u5f62\u5f0f\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3067 24 \u6642\u9593\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<blockquote>\n<h3>\u3053\u306e Contact Center AI Rapid Response Virtual Agent \u30d7\u30ed\u30b0\u30e9\u30e0\u306f 2020 \u5e74 7 \u6708 31 \u65e5\u306b\u7d42\u4e86\u3057\u307e\u3059\u3002 Contact Center AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3Cisco Webex\u8a73\u7d30\u306f\u3001\u5f53\u793e\u306e Web \u30b5\u30a4\u30c8\u3092\u3054\u89a7 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u304f\u3060\u3055\u3044\u3002 <\/a><\/h3>\n<\/blockquote>\n<h2><span><br \/>\n  <strong>Contact Center AI Rapid Response \u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 <\/strong><br \/>\n<\/span><\/h2>\n<p>Rapid Response Virtual Agent Program \u306b\u306f\u3001Google Cloud Contact Center AI \u6280\u8853\u3092\u4f7f\u7528\u3059\u308b\u7c21\u5358\u306a\u60c5\u5831 (AI) \u3092\u5229\u7528\u3057\u3066\u3001\u97f3\u58f0\u3068\u30c1\u30e3\u30c3\u30c8\u306e\u305f\u3081\u306e Cisco \u306e\u30d0\u30fc\u30c1\u30e3\u30eb \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d0\u30fc\u30c1\u30e3\u30eb \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u306f\u3001\u9867\u5ba2\u3068\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4e21\u65b9\u306b\u591a\u304f\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d0\u30fc\u30c1\u30e3\u30eb \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u767a\u4fe1\u8005\u304c\u4f55\u3092\u61f8\u5ff5\u3059\u308b\u304b\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u5fdc\u7b54\u3059\u308b\u304b\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u307e\u3059\u3002 \u62c5\u5f53\u8005\u306b\u96fb\u8a71\u3092\u53d7\u3051\u53d6\u308b\u524d\u306b\u3001\u4e8b\u524d\u306b\u901a\u8a71\u3092\u53d7\u3051\u4ed8\u3051\u306b\u3082\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3088\u308a\u826f\u3044\u9023\u7d61\u5148\u306e\u8a55\u4fa1\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u7740\u4fe1\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u306b24\u6642\u9593365\u65e5\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u62c5\u5f53\u8005\u304b\u3089\u306e\u8ca0\u8377\u3092\u983c\u308b\u4e00\u65b9\u3067\u3001\u5358\u7d14\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002 \u7d50\u679c\u3068\u3057\u3066\u3001\u62c5\u5f53\u8005\u306f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u6642\u9593\u3092\u8cbb\u3084\u3057\u3066\u3001\u3088\u308a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u8cbb\u3084\u3057\u3066\u3001\u6700\u521d\u306e\u89e3\u6c7a\u7b56\u3092\u5f97\u308b\u306e\u3092\u652f\u63f4\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>Google Cloud\u3068\u30b7\u30b9\u30b3\u306e\u7d71\u5408\u306b\u3088\u308a\u3001Contact Center AI\u304c\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u3001\u9867\u5ba2\u306f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u3059\u3050\u306b\u8d77\u52d5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059(\u901a\u5e382\u9031\u9593\u4ee5\u5185)\u3002<\/li>\n<li>2020 \u5e74 7 \u6708 31 \u65e5\u307e\u3067\u3001\u4e16\u754c\u306e\u8cc7\u683c\u3092\u6301\u3064 Cisco Contact Center \u306e\u9867\u5ba2\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u9867\u5ba2\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u652f\u63f4\u3059\u308b\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3068\u65b9\u6cd5\u30ac\u30a4\u30c9<\/li>\n<li>\u9867\u5ba2\u306f\u3001COVID-19 \u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u305f\u306f\u4e00\u822c\u7684\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u3088\u304f\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f ( FAQ)\u3067\u304d\u307e\u3059\u3002 Verily COVID-19\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u306f\u3001COVID-19\u306b\u95a2\u3059\u308b\u5171\u540c\u7ba1\u7406\u6a5f\u95a2(COVID-19)\u306b\u95a2\u3059\u308b\u5404\u7a2e\u60c5\u5831\u304c\u3001\u3088\u304f\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f\u304a\u3088\u3073\u516c\u5171\u6a5f\u95a2\u304b\u3089\u306e\u6700\u65b0\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u542b\u3081\u3066\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f0a\u793e\u306e Web \u30b5\u30a4\u30c8\u3092\u3054\u89a7 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<h2><span><br \/>\n  <strong>Contact Center \u306e\u5c55\u958b\u304c\u7c21\u5358<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">\u3092\u7dca\u6025\u306b\u5fc5\u8981\u3068\u3059\u308b<\/a> \u7d44\u7e54\u306b\u8fc5\u901f\u306b\u5c55\u958b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u6700\u5927 1,000 \u306e\u540c\u6642\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6301\u3064\u4f01\u696d\u5411\u3051\u3001\u6700\u5927 5 \u65e5\u9593\u306e\u5b89\u5168\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30cd\u30a4\u30c6\u30a3\u30d6\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3001Webex Contact Center \u306b\u5c55\u958b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u8003\u3048\u306f\u9589\u3058\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4eca\u65e5\u306e\u73fe\u5b9f\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u8a08\u753b\u306e\u91cd\u8981\u6027\u3068\u3001\u9069\u5fdc\u6027\u304c\u3042\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30cb\u30fc\u30ba\u3092\u5f37\u5316\u3057\u3001AI\u306e\u80fd\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u9023\u7d61\u5148\u306e\u8a8d\u5b9a\u3001\u901a\u8a71\u306e\u51e6\u7406\u3092\u5408\u7406\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u3001\u305d\u3057\u3066\u5f71\u97ff\u3092\u53d7\u3051\u53d6\u3063\u305f\u304a\u5ba2\u69d8\u306e\u611f\u60f3\u3092\u304a\u805e\u304b\u306d\u304f\u3060\u3055\u3044\u3002<\/p>\n<blockquote><p>Cisco Contact Center \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u8a73\u7d30\u5f53\u793e\u306e<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u9867\u5ba2\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8: \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Cisco \u306f\u300c\u81ea\u5b85\u304b\u3089\u4f5c\u696d\u300dWebex Contact Center \u30af\u30a4\u30c3\u30af\u5c55\u958b\u3092\u767a\u8868<\/a>  <a href=\"https:\/\/blog.webex.com\/ja\/video-conferencing\/cisco-webex%ef%bc%9a-%e3%81%93%e3%81%ae%e5%89%8d%e4%be%8b%e3%81%ae%e3%81%aa%e3%81%84%e6%99%82%e4%bb%a3%e3%81%ab%e3%81%8a%e5%ae%a2%e6%a7%98%e3%82%92%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%99\/\">\u3057\u307e\u3059Cisco Webex: \u3053\u306e\u304b\u3064\u3066\u306a\u3044\u6642\u9593\u4e2d\u306b\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa: \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google Cloud Contact Center AI \u3092\u5229\u7528\u3057\u305f Cisco Contact Center \u30d0\u30fc\u30c1\u30e3\u30eb \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u7740\u4fe1\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u5371\u6a5f\u6642\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002 <\/p>\n","protected":false},"author":5501,"featured_media":414890,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8018],"tags":[3689,4278,15224,15193,4599,1838,8166,10987,4758],"class_list":["post-387098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration","tag-call-center","tag-contact-center-as-a-service","tag-webex-contact-center-ja-2","tag-webex--google","tag-4599","tag-1838","tag-8166","tag-10987","tag-4758"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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