{"id":387112,"date":"2020-04-30T10:52:38","date_gmt":"2020-04-30T17:52:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-%e3%81%8c-webex-experience-management%e3%80%8cvoice-of-employee%e3%80%8dwork-from-home-solution%e3%82%92%e5%b0%8e%e5%85%a5\/"},"modified":"2020-04-30T10:52:38","modified_gmt":"2020-04-30T17:52:38","slug":"cisco-%e3%81%8c-webex-experience-management%e3%80%8cvoice-of-employee%e3%80%8dwork-from-home-solution%e3%82%92%e5%b0%8e%e5%85%a5","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/cisco-%e3%81%8c-webex-experience-management%e3%80%8cvoice-of-employee%e3%80%8dwork-from-home-solution%e3%82%92%e5%b0%8e%e5%85%a5\/","title":{"rendered":"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u5728\u5b85\u52e4\u52d9\u4e2d\u306e\u5f93\u696d\u54e1\u306e\u7ba1\u7406\u65b9\u6cd5\u306f?<\/strong><br \/>\n<\/span><\/h2>\n<p>\u73fe\u5728\u3001\u79c1\u305f\u3061\u306e\u591a\u304f\u306f\u500b\u4eba\u7684\u306b\u3082\u5c02\u9580\u7684\u306b\u3082\u65b0\u3057\u3044\u5730\u57df\u3092\u79fb\u52d5\u3057\u3066\u3044\u307e\u3059\u3002 \u5f53\u793e\u306e\u304a\u5ba2\u69d8\u306f\u65b0\u3057\u3044\u55b6\u696d\u6642\u9593\u3001\u3088\u308a\u9577\u3044\u914d\u4fe1\u6642\u9593\u3001\u304a\u3088\u3073\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9(\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u30a2\u30c3\u30d7\u306a\u3069)\u306b\u9069\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u5728\u5b85\u52e4\u52d9\u306e\u5f93\u696d\u54e1\u306f\u591a\u304f\u3001\u4e00\u5ea6\u306f\u521d\u3081\u3066\u4ed5\u4e8b\u3092\u3059\u308b\u5f93\u696d\u54e1\u3082\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u904e\u53bb\u306b\u7d4c\u9a13\u3057\u305f\u3053\u3068\u304c\u306a\u3044\u65b0\u305f\u306a\u8ab2\u984c\u304c\u751f\u307f\u51fa\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u00a0 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u306e\u3088\u3046\u306a\u7b2c\u4e00\u7dda\u306e\u5f93\u696d\u54e1\u3067\u3082 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u540c\u69d8<\/a> \u3067\u3059\u3002<\/p>\n<p>\u5f53\u793e\u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u307e\u305f\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u6b21\u306e\u5909\u66f4\u306b\u3064\u3044\u3066\u691c\u8a0e\u3055\u308c\u3066\u3044\u307e\u3059\u304b?<\/p>\n<ul>\n<li>\u5f93\u696d\u54e1\u304c\u5728\u5b85\u52e4\u52d9\u306b\u9069\u5fdc\u3059\u308b\u65b9\u6cd5\u306f?<\/li>\n<li>\u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3084\u52d5\u6a5f\u3092\u5f97\u3089\u308c\u305f\u4eba\u306f\u3044\u307e\u3059\u304b\u3002<\/li>\n<li>\u5f7c\u3089\u306f\u81ea\u5b85\u306b\u5c02\u7528\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u6301\u3061\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u4fdd\u8b77\u3057\u3066\u3044\u307e\u3059\u304b?<\/li>\n<li>\u5341\u5206\u306a\u81ea\u5b85\u30d6\u30ed\u30fc\u30c9\u30d0\u30f3\u30c9\u3068\u95a2\u9023\u30b5\u30fc\u30d3\u30b9\u306f\u3042\u308a\u307e\u3059\u304b?<\/li>\n<li>\u5f7c\u3089\u304c\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3059\u308b\u5834\u5408\u3001\u5f7c\u3089\u306f\u4ed6\u306e\u540c\u50da\u3068\u3069\u306e\u3088\u3046\u306b\u5354\u529b\u3067\u304d\u307e\u3059\u304b?<\/li>\n<li>\u5b50\u3069\u3082\u3092\u6307\u5b9a\u3057\u305f\u308a\u3001\u4ed6\u306e\u5bb6\u65cf\u306e\u30e1\u30f3\u30d0\u30fc\u306e\u601d\u3044\u51fa\u3092\u3082\u3063\u3066\u3044\u308b\u6700\u4e2d\u306b\u3001\u3069\u306e\u3088\u3046\u306b\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u304b\u3002<\/li>\n<li>\u30c1\u30fc\u30e0\u3067\u4ed6\u306e\u7d44\u7e54\u306b\u5bfe\u3057\u3066\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30c6\u30b9\u30c8\u3092\u884c\u3044\u3001\u307e\u305f\u3053\u306e\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3059\u308b\u65b9\u6cd5\u306f?<\/li>\n<\/ul>\n<p>\u4ee5\u4e0b\u306f\u3001\u7d44\u7e54\u304c\u5bfe\u51e6\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u8ab2\u984c\u306e\u3044\u304f\u3064\u304b\u306e\u4f8b\u3067\u3059\u3002 \u9867\u5ba2\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u5897\u52a0\u306b\u52a0\u3048\u3066\u3001\u5f93\u696d\u54e1\u304c\u611f\u3058\u3066\u3044\u308b\u5f37\u3055\u3001\u305d\u3057\u3066\u3053\u308c\u304c\u751f\u7523\u6027\u3068\u9867\u5ba2\u306b\u52b9\u679c\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u80fd\u529b\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u60f3\u50cf\u3067\u304d\u307e\u3059\u3002 Cisco\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\"><\/a>\u8abf\u67fb\u306b\u3088\u308b\u3068\u300174%\u306e\u4f01\u696d\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u76f4\u63a5\u76f8\u95a2\u95a2\u4fc2\u3092\u6301\u3061\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u70b9\u306b\u540c\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Webex Experience Management \u3067\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u76e3\u8996\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Webex Experience Management<\/a> (\u4ee5\u524d\u306e CloudCherry)\u306f\u3001Cisco\u306e\u6b21\u4e16\u4ee3\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406(CEM)\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u4f01\u696d\u306b\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u3064\u3044\u3066\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u7d44\u7e54\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u305d\u308c\u3089\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002 \u533f\u540d\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u793e\u54e1\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3057\u3001\u300c\u5728\u5b85\u30ef\u30fc\u30af\u300d\u306e\u4f53\u9a13\u3092\u5171\u6709\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3084\u4eba\u4e8b\u30c1\u30fc\u30e0\u306f\u5f93\u696d\u54e1\u306e\u611f\u60c5\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u3089\u308c\u308b\u306e\u3067\u3001\u554f\u984c\u3068\u306a\u308b\u524d\u306b\u6539\u5584\u3092\u56f3\u308a\u3001\u5f93\u696d\u54e1\u306e\u4ed5\u4e8b\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u884c\u52d5\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u76e3\u8996\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u304a\u5ba2\u69d8\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u3044\u304b\u306b\u5909\u5316\u3059\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 \u9867\u5ba2\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u5897\u52a0\u3057\u3001\u5f93\u696d\u54e1\u304c\u9060\u9694\u3067\u4ed5\u4e8b\u3092\u3059\u308b\u5834\u5408\u3001\u304a\u5ba2\u69d8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u614e\u91cd\u306b\u76e3\u8996\u3057\u3001\u3053\u306e\u91cd\u8981\u306a\u6642\u9593\u4e2d\u306b\u5e0c\u671b\u306e CSAT \u307e\u305f\u306f NPS \u30b9\u30b3\u30a2\u3092\u5f15\u304d\u7d9a\u304d\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 Webex \u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u3067\u3053\u308c\u3092\u884c\u3046 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u65b9\u6cd5\u306b\u3064\u3044\u3066\u5b66\u7fd2\u3057\u307e\u3059<\/a>\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3067\u30ea\u30e2\u30fc\u30c8\u5f93\u696d\u54e1\u3092\u4fdd\u8b77\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u5b85\u52e4\u52d9\u306e\u5f93\u696d\u54e1\u306f\u3001\u65b0\u305f\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4e0a\u306e\u61f8 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/extraordinary-times-ebook.html?CCID=cc001919&#038;DTID=odicdc000509&#038;OID=ebksc022518\">\u5ff5\u4e8b\u9805\u3092<\/a> \u4f5c\u308a\u51fa\u3057\u307e\u3059\u3002 \u30b7\u30b9\u30b3\u306f\u3001\u4f1a\u793e\u306e\u793e\u54e1\u3084\u9060\u9694\u5730\u306e\u5f93\u696d\u54e1\u3092\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306b\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30ab\u30fc\u3092\u5834\u6240\u304b\u3089\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u91cd\u8981\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6280\u8853\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6982\u8981<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30b7\u30b9\u30b3\u306e\u512a\u5148\u4e8b\u9805\u306f\u3001\u304a\u5ba2\u69d8\u304c\u6e96\u5099\u3057\u3001\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u3059\u3050\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u74b0\u5883\u3092\u63d0\u4f9b\u3059\u308b\u6700\u512a\u5148\u4e8b\u9805\u3067\u3059\u3002 \u793e\u54e1\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u306e\u7dad\u6301\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 \u00a0\u5f93\u696d\u54e1\u3092\u30b1\u30a2\u3059\u308b\u5834\u5408\u3001\u9867\u5ba2\u306e\u30b1\u30a2\u3092\u884c\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u8a73\u7d30\u81ea\u5206\u306e<\/strong>  Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u30d6\u30ed\u30b0\u3092\u8aad <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u307f\u307e\u3059\u3002<\/a><\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u3064\u3044\u3066\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001Cisco Webex-to-deploy \u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30d7\u30e9\u30f3\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30d6\u30ed\u30b0\u3092\u304a\u8aad <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">\u307f\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<p>Cisco Contact Center \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u306f\u3001\u4f1a\u793e\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u81ea\u5b85\u304b\u3089\u50cd\u304f\u5f93\u696d\u54e1\u306e\u30d1\u30eb\u30b9\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n","protected":false},"author":5507,"featured_media":387113,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278],"class_list":["post-387112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco \u306f\u3001\u4f1a\u793e\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u81ea\u5b85\u304b\u3089\u50cd\u304f\u5f93\u696d\u54e1\u306e\u30d1\u30eb\u30b9\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-30T17:52:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2113\" \/>\n\t<meta property=\"og:image:height\" content=\"1419\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Arvi Krishnaswamy\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arvi Krishnaswamy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\"},\"author\":{\"name\":\"Arvi Krishnaswamy\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef\"},\"headline\":\"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165\",\"datePublished\":\"2020-04-30T17:52:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\"},\"wordCount\":33,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"keywords\":[\"Contact Center as a Service\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\",\"\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\"],\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\",\"name\":\"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"datePublished\":\"2020-04-30T17:52:38+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"width\":2113,\"height\":1419},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from ...\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef\",\"name\":\"Arvi Krishnaswamy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Arvi Krishnaswamy\"},\"description\":\"Arvi Krishnaswamy is the Director of Product Management for Cisco's Contact Center &amp; Customer Experience product portfolio. His team is transforming how customer-facing employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author, and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax &amp; Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO, and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and traveling.\",\"sameAs\":[\"https:\/\/in.linkedin.com\/in\/aravindkrishnaswamy\"],\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/arvikrishnaswamy\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","og_locale":"ja_JP","og_type":"article","og_title":"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165 | Webex Blog","og_description":"Cisco \u306f\u3001\u4f1a\u793e\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u81ea\u5b85\u304b\u3089\u50cd\u304f\u5f93\u696d\u54e1\u306e\u30d1\u30eb\u30b9\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","og_site_name":"Webex Blog","article_published_time":"2020-04-30T17:52:38+00:00","og_image":[{"width":2113,"height":1419,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","type":"image\/jpeg"}],"author":"Arvi Krishnaswamy","twitter_misc":{"\u57f7\u7b46\u8005":"Arvi Krishnaswamy"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/"},"author":{"name":"Arvi Krishnaswamy","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef"},"headline":"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165","datePublished":"2020-04-30T17:52:38+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/"},"wordCount":33,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","keywords":["Contact Center as a Service"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9","\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3"],"inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","url":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","name":"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from Home Solution\u3092\u5c0e\u5165 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","datePublished":"2020-04-30T17:52:38+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","width":2113,"height":1419},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"Cisco \u304c Webex Experience Management\u300cVoice of Employee\u300dWork from ..."}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef","name":"Arvi Krishnaswamy","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g","caption":"Arvi Krishnaswamy"},"description":"Arvi Krishnaswamy is the Director of Product Management for Cisco's Contact Center &amp; Customer Experience product portfolio. His team is transforming how customer-facing employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author, and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax &amp; Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO, and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and traveling.","sameAs":["https:\/\/in.linkedin.com\/in\/aravindkrishnaswamy"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/arvikrishnaswamy\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/387112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5507"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=387112"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/387112\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/387113"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=387112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=387112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=387112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}