{"id":387124,"date":"2020-04-27T06:14:11","date_gmt":"2020-04-27T13:14:11","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/skyrocket-cisco-contact-center-%e3%81%ae%e5%8a%b9%e7%8e%87%e6%80%a7%e3%81%a8%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e6%80%a7%e3%81%ae%e5%90%91%e4%b8%8a\/"},"modified":"2020-04-27T06:14:11","modified_gmt":"2020-04-27T13:14:11","slug":"skyrocket-cisco-contact-center-%e3%81%ae%e5%8a%b9%e7%8e%87%e6%80%a7%e3%81%a8%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e6%80%a7%e3%81%ae%e5%90%91%e4%b8%8a","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/skyrocket-cisco-contact-center-%e3%81%ae%e5%8a%b9%e7%8e%87%e6%80%a7%e3%81%a8%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e6%80%a7%e3%81%ae%e5%90%91%e4%b8%8a\/","title":{"rendered":"Skyrocket Cisco Contact Center \u306e\u52b9\u7387\u6027\u3068\u30e6\u30fc\u30b6\u30fc\u6027\u306e\u5411\u4e0a"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Call Center \u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3001\u30b5\u30a4\u30ba\u3001\u4e0a\u4e0b\u3092\u554f\u3046\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u306e\u512a\u5148\u4e8b\u9805\u3067\u3059\u3002 <strong><\/strong>\u4eca\u65e5\u3001\u9867\u5ba2\u306f\u72ec\u7acb\u3092\u671b\u3093\u3067\u3044\u3066\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u671b\u3093\u3067\u3044\u3066\u3001\u8ca9\u58f2\u3057\u305f\u304f\u306a\u3044\u3082\u306e\u306b\u3057\u305f\u3044\u3001\u81ea\u5206\u306e\u554f\u984c\u3084\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8cfc\u5165\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u512a\u308c\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u9375\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a(\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u4ecb\u3057\u305f\u5834\u5408\u3067\u3082\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u306e\u5834\u5408\u3067\u3082\u554f\u984c\u3092\u65e9\u304f\u89e3\u6c7a\u3067\u304d\u308b\u306e\u304c\u7406\u60f3\u7684\u3067\u3059)\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc <strong> <\/strong>\u3067\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u60c5\u5831\u306e\u5c0e\u5165\u306f\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a(FSR <strong> <\/strong>)\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4fdd\u6301\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e3b\u306a\u65b9\u6cd5\u3067\u3042\u308a\u3001\u4e00\u90e8\u306e\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u9867\u5ba2\u5bfe\u8a71\u306e\u5927\u5e45\u306a\u5272\u5408\u304c\u3046\u307e\u304f\u8a2d\u8a08\u3055\u308c\u305f\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3067\u304d\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/993a390f-customerexperienceandretention.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-320774 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/993a390f-customerexperienceandretention.png\" alt=\"\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \" width=\"731\" height=\"312\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>Cisco Contact Centers \u306e\u4eca\u5f8c\u306e\u30ea\u30ea\u30fc\u30b9<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6b21\u306e\u5c06\u6765\u306b\u304a\u3051\u308b\u30dc\u30c3\u30c8\u306e\u65b9\u304c\u3001\u3088\u308a\u5f37\u529b\u3067\u3001\u3088\u308a\u5f37\u529b\u306b\u306a\u308b\u306e\u306f\u78ba\u5b9f\u3067\u3059\u304c\u3001\u79c1\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u57fa\u3065\u304f\u79c1\u306e\u7df4\u7fd2\u7684\u306a\u63d0\u6848\u306f\u3001\u5c11\u3057\u7570\u306a\u3063\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u793a\u3059\u975e\u5e38\u306b\u7d20\u6674\u3089\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u3060\u3068\u8a00\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u756a\u53f7\u3092\u4e00\u7dd2\u306b\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002 \u62c5\u5f53\u8005\u306e\u6708\u9593\u30b3\u30b9\u30c8\u304c1000\u30c9\u30eb\u3068\u60f3\u5b9a\u3055\u308c\u308b\u5834\u5408\u3067\u3082\u3001Contact Center\u306e\u52b9\u7387\u3092\u308f\u305a\u304b10%\u6700\u9069\u5316\u3059\u308b\u3068\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u751f\u307f\u3001\u3055\u3089\u306b\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3082\u30e1\u30ea\u30c3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/d31b4678-agentmonthlytco.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-320776\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/d31b4678-agentmonthlytco.png\" alt=\"AgentMonthlyTCO:AI\u6700\u9069\u5316\" width=\"874\" height=\"320\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u5fc5\u8981\u306a\u60c5\u5831\u30dc\u30c3\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<p>\u305f\u3060\u3057\u300110% \u306e\u6700\u9069\u5316\u3068\u306f\u3069\u3046\u3044\u3046\u610f\u5473\u3067\u3059\u304b?<\/p>\n<p>\u591a\u304f\u306e\u5834\u5408\u3001\u62c5\u5f53\u8005\u3092\u5f15\u304d\u4ed8\u3051\u308b\u3053\u3068\u306a\u304f\u3001\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u3001\u7740\u4fe1\u901a\u8a71\/\u30c1\u30e3\u30c3\u30c8\u306e10%\u3092\u6b63\u5e38\u306b\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001Contact Center\u306e\u62e1\u5f35\u6027\u304c\u5411\u4e0a\u3057\u3001\u62c5\u5f53\u8005\u304c\u6700\u3082\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u5bfe\u51e6\u3059\u308b\u6642\u9593\u3092\u4e0e\u3048\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001BOT \u3092\u69cb\u7bc9\u3057\u3066\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u5168\u4f53\u3092\u6b63\u5e38\u306b\u7ba1\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u6f5c\u5728\u7684\u306b\u6d17\u7df4\u3055\u308c\u305f\u3001\u8907\u96d1\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5f53\u793e\u304c\u30a2\u30c9\u30d0\u30a4\u30b9\u3059\u308b\u6700\u521d\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u5225\u306e\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u5927\u591a\u6570\u306e\u30b1\u30fc\u30b9\u3067\u306f\u3001\u6700\u521d\u306e\u90e8\u5206\u3067\u3001Contact Center \u3078\u306e\u901a\u8a71\u306e 10%~20% \u304c\u3001\u30c7\u30fc\u30bf\u53ce\u96c6\u3001\u540d\u524d\u3001\u901a\u8a71\u306e\u7406\u7531\u3001\u30b5\u30fc\u30d3\u30b9 ID \u306a\u3069\u306b\u3064\u3044\u3066\u8a00\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u975e\u5e38\u306b\u7e70\u308a\u8fd4\u3057\u306e\u5fc5\u8981\u304c\u751f\u3058\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u304c\u975e\u5e38\u306b\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u3067\u3042\u308a\u3001\u7c21\u5358\u306a BOT \u3092\u4f7f\u3063\u3066\u7c21\u5358\u306b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u3060\u3051\u306e\u7c21\u5358\u306a\u81ea\u52d5\u5316\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/94a7a2bf-botcollectingdata.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-320778\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/94a7a2bf-botcollectingdata.png\" alt=\"BOT \u53ce\u96c6\u30c7\u30fc\u30bf\" width=\"849\" height=\"204\" \/><br \/>\n<\/a><\/p>\n<p>\u3059\u3079\u3066\u306e\u5fc5\u8981\u306a\u5165\u529b\u304c\u96c6\u3081\u3089\u308c\u305f\u3089\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6642\u9593\u306e 10 ~ 20% \u3092\u7bc0\u7d04\u3057\u307e\u3059\u3002BOT \u306f\u901a\u8a71\u306e\u6700\u3082\u8907\u96d1\u306a\u90e8\u5206\u3092\u3001\u305d\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u6e21\u3059\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u6e21\u3057\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u305d\u3053\u304b\u3089\u79fb\u52d5\u3067\u304d\u308b\u3088\u3046\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span><br \/>\n  <strong>\u6b21\u306e<\/strong> <\/span>  \u30d3\u30c7\u30aa\u3067\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u306e\u4f7f\u7528\u4e8b\u4f8b\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u304c\u793a\u3059\u6b21\u306e\u30d3\u30c7\u30aa\u3067\u306f\u3001Google Intelligence DialogFlow \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5099\u3048\u305f Cisco Contact Center Enterprise \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306e\u55b6\u696d\u3068\u6280\u8853\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f8b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u3068\u6280\u8853\u7684\u306a\u5074\u9762\u306e\u4e21\u65b9\u3092\u30ab\u30d0\u30fc\u3057\u3001\u70b9\u3092\u3064\u306a\u3052\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u55b6\u696d\u6848\u4ef6\u3092\u5fc5\u8981\u3068\u3068\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8a2d\u8a08\u3059\u308b\u305f\u3081\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u6700\u521d\u306e\u90e8\u5206\u306f\u3001\u4f7f\u7528\u4e8b\u4f8b\u3068\u4e21\u65b9\u306e\u30d9\u30b9\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u63d0\u4f9b\u3055\u308c\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d20\u6674\u3089\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u306b\u3064\u3044\u3066\u3001\u6b21\u306b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6280\u8853\u7684\u306a\u8a73\u7d30\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p><strong><br \/>\n  <u>\u30d3\u30c7\u30aa\u306e\u8b70\u984c<\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li>\u5f53\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u5fc5\u8981\u306a <strong>\u60c5\u5831<\/strong> \u3092\u5f97\u308b\u5fc5\u8981\u304c\u3042\u308b\u7406\u7531<\/li>\n<li>AI <strong>\u3092\u6d3b\u7528\u3057\u305f <\/strong>\u9ad8\u3044\u52b9\u7387\u3092\u5b9f\u73fe\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u306e <\/strong>\u4f8b\u3092\u4e88\u7d04\u3059\u308b:\n<ul>\n<li>DialogFlow<\/li>\n<li>CCE \u69cb\u6210<\/li>\n<li>CVP \u3068 Finesse \u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u30d3\u30c7\u30aa\u3092\u8996\u8074\u3059\u308b\uff1a<\/strong><\/p>\n<p>https:\/\/youtu.be\/vi5_Q03D_IA \u3054\u8cea\u554f\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u6b21\u306e\u5834\u6240\u3067\u3001Massimiliano Cariliano and Massimiliano carrone and Massimiliano and Carrone \u307e\u3067\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059:<\/p>\n<p><a href=\"mailto:mcaranza@cisco.com\"><\/a>  <a href=\"mailto:mpirrone@cisco.com\">mcaranza@cisco.com mpirrone@cisco.com<\/a><\/p>\n<blockquote><p><a href=\"https:\/\/www.ciscolive.com\/global\/on-demand-library.html?zid=europe&#038;search.technology=scpsTechnology_collaboration&#038;search.event=ciscoliveemea2020#\/session\/1561990601754001ZFcJ\">Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e AI \u306e\u5b9f\u969b\u7684\u306a\u4f8b\u3068\u30e9\u30a4\u30d6 \u30c7\u30e2\u3092\u3054\u89a7\u304f\u3060\u3055\u3044 (\u30bb\u30c3\u30b7\u30e7\u30f3\u306f Cisco Live\u3001\u30d3\u30c7\u30aa\u3001pdf \u4f7f\u7528\u53ef\u80fd)<\/a><\/p><\/blockquote>\n<p><strong>\u8ca2\u732e\u8005: Topco-Rone<\/strong>  <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/1763a98c-marco-pirrone.jpg\">   <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-320781\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/1763a98c-marco-pirrone.jpg\" alt=\"\u30de\u30fc\u30ed\u30f3\u30fb\u30b3\u30ed\u30f3\" width=\"150\" height=\"233\" \/> <\/a>  \u81ea\u5206\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u8abf\u67fb\u306e\u5f8c\u3001\u5e02\u5834\u8abf\u67fb\u30678\u5e74\u9593\u3092\u8cbb\u3084\u3057\u3001SCADA\u7523\u696d\u8abf\u67fb\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u305f\u3081\u306e\u9769\u65b0\u7684\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u958b\u767a\u3057\u3066\u3044\u308b\u3002<br \/>\n\u305d\u306e\u5f8c\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30d0\u30c3\u30af\u30b0\u30e9\u30a6\u30f3\u30c9\u3092\u6d3b\u7528\u3057\u3066\u96fb\u8a71\u901a\u4fe1\u696d\u754c\u306b\u79fb\u308a\u3001Contact Center\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u3092\u884c\u3063\u305f\u3002<br \/>\n\u904e\u53bb20\u5e74\u9593\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u6280\u8853\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u3068\u3057\u3066\u50cd\u304d\u3001\u7d99\u7d9a\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9769\u65b0\u306b\u304a\u3051\u308b\u71b1\u610f\u3068\u76f8\u4e92\u6027\u306e\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u3002<br \/>\n\u5168\u304f\u540c\u3058\u65e5\u306e\u4e2d\u3067\u3001\u304a\u3088\u3073\u97f3\u697d\u306b\u5bfe\u3059\u308b\u71b1\u610f\u7684\u306a\u71b1\u610f\u3092\u6301\u3061\u7d9a\u3051\u3001\u591a\u5ea6\u306e\u4e2d\u3067\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u8a73\u7d30 YouTube<\/strong>  \u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9<\/a>  SalesConnect \u4e0a\u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9<\/a>  YouTube \u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6 Contact Centers \u97f3\u58f0\u8b70\u4e8b\u6587\u5b57\u7ffb\u8a33<\/a>  Cisco \u30d6\u30ed\u30b0: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u4f1a\u8a71\u578b IVR<\/a><\/p>\n<hr \/>\n<p><strong>\u8a73\u7d30\u30af\u30e9\u30a6\u30c9<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/cisco-on-cisco\/consolidated-contact-center.html\">\u3068\u5206\u6790\u304c Contact Center \u306e\u30d5\u30a9\u30fc\u30ab\u30b9 2020<\/a>  <a href=\"https:\/\/www.wwt.com\/article\/contact-center-enable-agents-with-access-from-home\">\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30db\u30fc\u30e0\u304b\u3089\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u306b\u306a\u308b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u60c5\u5831\u306e\u5c0e\u5165\u306f\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a(FSR)\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u306e\u5bfe\u8a71\u306e\u5927\u5e45\u306a\u5272\u5408\u3092\u3088\u304f\u8a2d\u8a08\u3055\u308c\u305f\u30dc\u30c3\u30c8\u304c\u89e3\u6c7a\u3067\u304d\u308b\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4fdd\u6301\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e3b\u306a\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n","protected":false},"author":5447,"featured_media":387125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4599,10987],"class_list":["post-387124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-4599","tag-10987"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Skyrocket Cisco Contact Center \u306e\u52b9\u7387\u6027\u3068\u30e6\u30fc\u30b6\u30fc\u6027\u306e\u5411\u4e0a | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Skyrocket Cisco Contact Center \u306e\u52b9\u7387\u6027\u3068\u30e6\u30fc\u30b6\u30fc\u6027\u306e\u5411\u4e0a | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u60c5\u5831\u306e\u5c0e\u5165\u306f\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a(FSR)\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u306e\u5bfe\u8a71\u306e\u5927\u5e45\u306a\u5272\u5408\u3092\u3088\u304f\u8a2d\u8a08\u3055\u308c\u305f\u30dc\u30c3\u30c8\u304c\u89e3\u6c7a\u3067\u304d\u308b\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4fdd\u6301\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e3b\u306a\u65b9\u6cd5\u3067\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-27T13:14:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2121\" \/>\n\t<meta property=\"og:image:height\" content=\"1414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Massimiliano Caranzano\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Massimiliano Caranzano\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\\\/\"},\"author\":{\"name\":\"Massimiliano 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