{"id":387183,"date":"2020-04-07T08:29:23","date_gmt":"2020-04-07T15:29:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab-contact-center-%e8%aa%bf%e6%9f%bb-2020-%e3%81%af%e3%80%81contact-center-%e3%81%ae%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ae%e5%bf%83%e3%81%ae\/"},"modified":"2020-04-07T08:29:23","modified_gmt":"2020-04-07T15:29:23","slug":"cisco-%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab-contact-center-%e8%aa%bf%e6%9f%bb-2020-%e3%81%af%e3%80%81contact-center-%e3%81%ae%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ae%e5%bf%83%e3%81%ae","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/cisco-%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab-contact-center-%e8%aa%bf%e6%9f%bb-2020-%e3%81%af%e3%80%81contact-center-%e3%81%ae%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ae%e5%bf%83%e3%81%ae\/","title":{"rendered":"Cisco \u30b0\u30ed\u30fc\u30d0\u30eb Contact Center \u8abf\u67fb 2020 \u306f\u3001Contact Center \u306e\u30ea\u30fc\u30c0\u30fc\u306e\u5fc3\u306e\u60c5\u5831\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002"},"content":{"rendered":"

\u79c1\u305f\u3061\u306f\u591a\u304f\u306e\u6642\u9593\u3092\u751f\u304d\u751f\u304d\u3068\u3057\u3066\u3044\u307e\u3059! \u73fe\u5728\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u5371\u6a5f\u306f\u3001\u79c1\u305f\u3061\u306e\u4eba\u3005\u3001\u4f01\u696d\u3001\u304a\u3088\u3073\u304a\u5ba2\u69d8\u306b\u91cd\u5927\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002 \u4f01\u696d\u306f\u53ef\u80fd\u306a\u9650\u308a\u3059\u3079\u3066\u3092\u884c\u3044\u3001\u5f93\u696d\u54e1\u304c\u6b63\u5e38\u306b\u4fdd\u305f\u308c\u308b\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u9023\u7d61\u5148\u306e\u5897\u52a0\u3092\u7ba1\u7406\u3059\u308b\u65b0\u3057\u3044\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u4e00\u65b9\u3067\u3001 \u00a0\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u304c\u3001\u3053\u306e\u65b0\u3057\u3044\u73fe\u5b9f\u306e\u4e2d\u5fc3\u3067\u3059\u3002<\/p>\n


\n \u30b0\u30ed\u30fc\u30d0\u30eb Contact Center \u8abf\u67fb<\/strong>
\n<\/span><\/h2>\n

\u3053\u306e\u305f\u3081\u3001\u4eca\u56de \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8abf\u67fb\u3067\u5f97\u3089\u308c\u305f\u91cd\u8981\u306a\u767a\u898b\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3001\u975e\u5e38\u306b\u91cd\u8981\u306a\u3082\u306e\u3068\u3057\u3066\u306a\u308c\u3066\u3044\u307e\u3059<\/a>\u3002 \u5e02\u5834\u8abf\u67fb\u4f1a\u793e\u306e Dynata \u3068\u63d0\u643a\u3057\u30017 \u304b\u56fd\u306e 7 \u304b\u56fd\u306b\u3042\u308b 700 \u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u3092\u5bfe\u8c61\u306b\u300110 \u4ee5\u4e0a\u306e\u4e0a\u4e0b\u7dda\u304b\u3089 10 \u3064\u3092\u8d85\u3048\u308b\u696d\u754c\u306b\u53ca\u3076\u3002\u00a0 \u3053\u306e\u8abf\u67fb\u3067\u306f\u3001\u73fe\u5728\u7279\u306b\u95a2\u9023\u3059\u308b\u300c\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u77e5\u8b58\u300d\u304c\u7279\u5b9a\u3055\u308c\u307e\u3057\u305f\u3002\u7269\u7406\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u7d42\u4e86\u3057\u3001\u5f93\u696d\u54e1\u304c\u5728\u5b85\u30ef\u30fc\u30af\u3092\u5f37\u304f\u3059\u308b\u4e00\u65b9\u3067\u3001\u65b0\u3057\u304f\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u56f0\u96e3\u306a\u4f01\u696d\u306a\u3069\u3067\u3059\u3002<\/p>\n

\u30b7\u30e7\u30fc\u30c8\u30d3\u30c7\u30aa \u3092\u898b<\/a> \u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6982\u8981\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n


\n \u91cd\u8981\u306a\u767a\u898b<\/strong>
\n<\/span><\/h2>\n


\n \u30af\u30e9\u30a6\u30c9\u79fb\u884c\u304c\u5b8c\u5168\u306b\u5b9f\u884c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/strong>
\n<\/span> \u8abf\u67fb\u304b\u3089\u300162%\u304c\u6b21\u306e18\u304b\u6708\u306b\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3092\u8a08\u753b\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u7d50\u679c\u304c\u3001\u5e02\u5834\u3067\u898b\u305f\u3082\u306e\u306b\u5408\u308f\u305b\u3066\u3044\u308b\u3068\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u00a0 \u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e \u5c0e\u5165<\/a> \u306f\u3001COVID-19\u3067\u3055\u3089\u306b\u52a0\u901f\u3059\u308b\u3068\u8003\u3048\u3066\u307e\u3059(\u8abf\u67fb\u3067\u30ad\u30e3\u30d7\u30c1\u30e3\u3055\u308c\u3066\u3044\u308b62%\u3092\u8d85\u3048\u308b\u5834\u5408\u3067\u3082)\u3002 \u30af\u30e9\u30a6\u30c9\u306b\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5371\u6a5f\u7684\u72b6\u6cc1\u304b\u3089\u6700\u3082\u95a2\u9023\u306e\u3042\u308b\u3082\u306e\u304b\u3089\u59cb\u3081\u3057\u307e\u3057\u3087\u3046\u3002 \u8fc5\u901f\u306b\u30b9\u30b1\u30fc\u30eb \u30a2\u30c3\u30d7\u304a\u3088\u3073\u30c0\u30a6\u30f3\u3059\u308b\u6a5f\u80fd\u306f\u3001\u9060\u304f\u306e\u5834\u6240\u304b\u3089\u4f5c\u696d\u3059\u308b\u305f\u3081\u306b\u3088\u308a\u591a\u304f\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u7dca\u6025\u306b\u5fc5\u8981\u306a\u4eca\u65e5\u306e\u72b6\u6cc1\u306b\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002 \u591a\u304f\u306e\u4f01\u696d\u306f Cisco <\/a> \u306b\u9023\u7d61\u3092\u53d6\u308a\u3001\u30af\u30e9\u30a6\u30c9\u3060\u3051\u304c\u63d0\u4f9b\u3067\u304d\u308b\u67d4\u8edf\u6027\u3001\u30a2\u30b8\u30ea\u30c6\u30a3\u3001\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u3092\u63d0\u4f9b\u3059\u308b Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d20\u65e9\u304f\u5c55\u958b\u3067\u304d\u308b\u3088\u3046\u63a2\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n


\n \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a<\/strong> <\/span>\u8005\u306b\u3068\u3063\u3066\u6226\u7565\u4e0a\u306e\u512a\u5148\u4e8b\u9805\u3067\u3059\u3002 \u3053\u308c\u306f\u8abf\u67fb\u7d71\u8a08\u306b\u3088\u308a\u3001\u5f53\u793e\u306e\u8abf\u67fb\u7d71\u8a08\u3067\u306f\u3001\u73fe\u5728\u534a\u5206\u4ee5\u4e0a\u304c\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u304b\u3089\u5927\u304d\u304f\u5897\u52a0\u3057\u3066\u3044\u308b\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9(\u30bf\u30a4\u30d7R)\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u306b\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u304b\u3064\u3066\u306a\u3044\u6642\u4ee3\u306e\u4e2d\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5371\u6a5f\u7684\u30e2\u30fc\u30c9\u306b\u79fb\u884c\u3057\u3001\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u306b\u5bfe\u5fdc\u3057\u7d9a\u3051\u3057\u3066\u3044\u304d\u307e\u3059\u3002 \u00a0\u30aa\u30f3\u30e9\u30a4\u30f3\u8cfc\u5165\u306e\u591a\u304f\u306e\u5834\u5408\u3001\u4f01\u696d \u306f\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u66f4\u65b0\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30d3\u30b8\u30cd\u30b9\u7d50\u679c\u3092\u5411\u4e0a\u3059\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b<\/a> \u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n


\n
\n
\n \"Cisco\u306e\u30b0\u30ed\u30fc\u30d0\u30eb
\n <\/a>\u30c7\u30fc\u30bf\u5206\u6790 (AI) \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e0a\u3067\u91cd\u8981\u3067\u3059<\/strong> <\/span>\u3002 \u8abf\u67fb\u306e\u56de\u7b54\u8005\u306e80%\u306f \u3001AI<\/a> \u30d9\u30fc\u30b9\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3068\u3044\u3046\u70b9\u306b\u540c\u610f\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u50be\u5411\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u3053\u308c\u307b\u3069\u30ec\u30d9\u30eb\u306b\u4e0a\u304c\u3063\u3066\u3044\u308b\u73fe\u5728\u306e\u72b6\u6cc1\u3067\u306f\u3001\u901a\u8a71\u306e\u8ca0\u8377\u3092\u62c5\u5f53\u8005\u306b\u5411\u3051\u3066\u3088\u308a\u7ba1\u7406\u3057\u3001\u901a\u8a71\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u901a\u8a71\u6226\u7565\u306e\u4e00\u90e8\u3068\u3057\u3066\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u97f3\u58f0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u5c55\u958b\u3055\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u72b6\u6cc1\u3067\u3059\u3002 \u5f53\u793e\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e70%\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u6642\u306e\u901a\u8a71\u91cf\u304c\u5c0f\u3055\u3044\u3068\u3044\u3046\u554f\u984c\u3092\u7d4c\u9a13\u3057\u3066\u3044\u307e\u3059\u3002 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5358\u7d14\u3067\u7e70\u308a\u8fd4\u3057\u3067\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u8ca0\u8377\u3092\u4e0e\u3048\u308b\u3068\u3044\u3046\u7d4c\u6e08\u7684\u306a\u5f71\u97ff\u3092\u8003\u3048\u308b\u5834\u5408\u306f\u3001\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u306e\u3088\u308a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u9069\u5207\u306a\u6642\u9593\u3092\u8cbb\u3084\u3057\u3066\u3001\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u89e3\u6c7a\u3092\u5f97\u308b\u4e0a\u3067\u91cd\u8981\u3067\u3059\u3002<\/p>\n


\n \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 <\/strong>
\n<\/span>\u8abf\u67fb\u306e\u56de\u7b54\u8005\u306e74%\u306f\u3001\u6e80\u8db3\u3057\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6e80\u8db3\u3067\u304d\u308b\u9867\u5ba2\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u3066\u3044\u307e\u3059\u3002 \u5f53\u793e\u3067\u306f\u3001\u6280\u8853\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4ed5\u4e8b\u306e\u6e80\u8db3\u5ea6\u306b\u304a\u3044\u3066\u4e00\u672c\u5316\u306e\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u306e\u306f\u308f\u304b\u3063\u3066\u3044\u307e\u3059\u3002 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u54e1\u306e4\u4eba\u306f\u3001\u6280\u8853\u3068\u30d7\u30ed\u30bb\u30b9\u306e\u554f\u984c\u304c\u62c5\u5f53\u8005\u306b\u3068\u3063\u3066\u6700\u5927\u306e\u8ab2\u984c\u3060\u3068\u8a00\u3063\u3066\u3044\u308b\u3002 \u3053\u306e\u50be\u5411\u306f\u3001\u6bce\u65e5\u81ea\u5b85\u3067\u50cd\u304f\u73fe\u5728\u3001 \u3088\u308a\u591a\u304f\u306e\u30ea\u30bd\u30fc\u30b9\u306b<\/a> \u53d6\u308a\u8fbc\u307e\u308c\u308b\u3067\u3057\u3087\u3046\u3002 AI \u6280\u8853\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u304a\u3088\u3073\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u3001\u4e8b\u524d\u306b\u5165\u529b\u3055\u308c\u305f\u5fdc\u7b54\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u51e6\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u3092\u300c\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u306b\u5909\u3048\u3001\u77e5\u8b58\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u5229\u7528\u8005\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u3088\u308a\u65e9\u304f\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n


\n Contact Centers \u306f\u4e3b\u984c\u306b\u95a2\u3059\u308b\u5c02\u9580\u5bb6 (SME) \u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059<\/span>\u3002 <\/strong>\u8abf\u67fb\u56de\u7b54\u8005\u306e 2\/3 \u306f\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u4e2d\u306b S SM \u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e21\u65b9\u306e\u30d7\u30e9\u30b9\u306e\u50be\u5411\u3067\u3059\u3002 \u62c5\u5f53\u8005\u3078\u306e\u7740\u4fe1\u9023\u7d61\u5148\u306e\u8907\u96d1\u6027\u306f\u5897\u52a0\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u30ea\u30bd\u30fc\u30b9(\u73fe\u5728\u81ea\u5b85\u3067\u50cd\u3044\u3066\u3044\u308b\u4eba)\u304c\u7d44\u7e54\u306e\u4ed6\u306e\u4eba\u3068\u5207\u308a\u96e2\u3055\u308c\u3066\u3044\u306a\u3044\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u8abf\u67fb\u306e\u56de\u7b54\u8005\u306e 70% \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u7d44\u7e54\u5168\u4f53\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u8cea\u304c\u4f4e\u3044\u3068\u3044\u3046\u554f\u984c\u304c\u5927\u304d\u3044\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u00a0 \u3053\u308c\u3092\u3001\u4f1a\u793e\u306e\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3001\u30c1\u30fc\u30e0\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u5c02\u9580\u77e5\u8b58\u306e\u691c\u7d22\u8005\u3001\u304a\u3088\u3073\u4ed6\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u304b\u3089\u5207\u65ad\u3055\u308c\u305f Contact Center \u6280\u8853\u3068\u63a5\u7d9a\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u554f\u984c\u304c\u5927\u304d\u304f\u306a\u308b\u3068\u3057\u307e\u3059\u3002<\/p>\n

\u4eca\u65e5\u306e\u50be\u5411\u306f\u3001\u3059\u3079\u3066\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u3067\u3046\u307e\u304f\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4f01\u696d\u5185\u306e\u3059\u3079\u3066\u306e\u30ea\u30bd\u30fc\u30b9\u3068\u60c5\u5831\u306b\u5bb9\u6613\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u4eba\u3005\u3092\u691c\u7d22\u3001\u9023\u7d61\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001\u304a\u3088\u3073\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u6700\u521d\u306e\u9023\u7d61\u5148\u306e\u9867\u5ba2\u306b\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n


\n \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u3082\u5927\u304d\u306a<\/strong> <\/span> \u8ab2\u984c\u3067\u3059\u3002 \u8abf\u67fb\u306e\u56de\u7b54\u8005\u306e70%\u304c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u7b2c1\u306e\u8ab2\u984c\u3068\u3057\u3066\u9078\u629e\u3057\u307e\u3057\u305f\u3002 \u73fe\u5728\u306e\u72b6\u6cc1\u3067\u306f\u3001\u304b\u3064\u3066\u306a\u3044\u6570\u306e\u30aa\u30d5\u30b5\u30a4\u30c8\u306e\u5f93\u696d\u54e1\u3068\u305d\u306e\u30c7\u30d0\u30a4\u30b9\u306b\u5bfe\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3092\u3059\u308b\u4f5c\u696d\u3092\u884c\u3063\u3066\u3044\u308b IT \u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30c1\u30fc\u30e0\u306b\u6025\u306a\u8ca0\u62c5\u3092\u304b\u3051\u308b\u72b6\u6cc1\u304c\u59cb \u3063\u3066\u3044\u307e\u3059\u3002<\/a> \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u4fdd\u8b77\u3057\u3001\u5f93\u696d\u54e1\u304c\u3069\u3053\u304b\u3089\u3067\u3082\u30c1\u30fc\u30e0\u3084\u696d\u52d9\u306b\u63a5\u7d9a\u3057\u7d9a\u3051\u3067\u304d\u308b\u6700\u65b0\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6280\u8853\u306e\u7dad\u6301\u306e\u91cd\u8981\u6027\u304c\u5f37\u8abf\u3055\u308c\u307e\u3059\u3002<\/p>\n


\n \u8003\u3048\u306f\u9589\u3058\u308b<\/strong>
\n<\/span><\/h2>\n

\u4eca\u65e5\u306e\u65b0\u3057\u3044\u73fe\u5b9f\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u3068\u5f3e\u6027\u8a08\u753b\u306e\u91cd\u8981\u6027\u304c\u5f37\u5316\u3055\u308c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u4e88\u671f\u305b\u306c\u8105\u5a01\u3084\u707d\u5bb3\u6642\u306b\u3001\u6700\u5c0f\u9650\u306e\u969c\u5bb3\u3067\u52d5\u4f5c\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u5371\u6a5f\u306f\u591a\u304f\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3059\u308b\u4e00\u65b9\u3067\u3001\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306b\u8003\u3048\u3001\u5168\u54e1\u304c\u65b0\u3057\u3044\u50cd\u304d\u65b9\u3092\u898b\u3064\u3051\u3001\u304a\u5ba2\u69d8\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u3092\u6539\u5584\u3059\u308b\u65b0\u305f\u306a\u6a5f\u4f1a\u3082\u5f97\u307e\u3059\u3002<\/p>\n

\u30b0\u30ed\u30fc\u30d0\u30eb Contact Center \u8abf\u67fb\u3092\u8868\u793a\u3059\u308b\u306b\u306f\u3001\u6b21\u306e\u5834\u6240\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <\/a> cisco.com\/go\/contactcentersurvey \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a Intelligent Contact Center 2020 \u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8b58\u5225\u3055\u308c\u308b<\/strong>
\n<\/a><\/p>\n

Cisco Contact Center \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 \u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n

\n

<\/strong> \u8a73\u7d30\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u306f?<\/a><\/p>\n

Cisco \u306f\u3001\u30db\u30fc\u30e0 Webex Contact Center<\/a> \u306e\u30af\u30a4\u30c3\u30af\u5c55\u958b\u304b\u3089\u306e\u4f5c\u696d\u306b\u3064\u3044\u3066\u304a\u77e5\u3089\u305b\u9867\u5ba2\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8 Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u3092\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c Cisco Contact Center<\/a> \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u5f37\u5316\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b<\/a><\/p>\n

\u00a0 \t<\/p>\n","protected":false},"excerpt":{"rendered":"

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In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft. Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP & GM of the Oracle Data Cloud business unit. Omar earned an MS in Computer Science from Stanford University and a BS from Massachusetts Institute of Technology.","url":"https:\/\/blog.webex.com\/ja\/contributors\/omartawakol\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/387183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5480"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=387183"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/387183\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=387183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=387183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=387183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}