{"id":387203,"date":"2020-03-27T07:04:56","date_gmt":"2020-03-27T14:04:56","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%b8%e3%81%ae%e3%83%a1%e3%83%83%e3%82%bb%e3%83%bc%e3%82%b8-%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%af-cisco-contact-center-%e3%82%bd%e3%83%aa\/"},"modified":"2020-03-27T07:04:56","modified_gmt":"2020-03-27T14:04:56","slug":"%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%b8%e3%81%ae%e3%83%a1%e3%83%83%e3%82%bb%e3%83%bc%e3%82%b8-%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%af-cisco-contact-center-%e3%82%bd%e3%83%aa","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%b8%e3%81%ae%e3%83%a1%e3%83%83%e3%82%bb%e3%83%bc%e3%82%b8-%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%af-cisco-contact-center-%e3%82%bd%e3%83%aa\/","title":{"rendered":"\u304a\u5ba2\u69d8\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8: \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u304c\u53ef\u80fd\u3067\u3059"},"content":{"rendered":"<p>\u4e88\u671f\u305b\u306c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u969c\u5bb3\u306b\u3088\u308a\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3001\u30a6\u30a4\u30eb\u30b9\u3084\u5f71\u97ff\u306b\u95a2\u3059\u308b\u60c5\u5831\u3067\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u65b9\u6cd5\u3092\u63a2\u3059\u5fc5\u8981\u304c\u751f\u3058\u308b\u4e00\u65b9\u3067\u3001\u793e\u54e1\u306e\u66dd\u9732\u306e\u30ea\u30b9\u30af\u306f\u540c\u6642\u306b\u4f4e\u4e0b\u3057\u307e\u3059\u3002<\/p>\n<p>\u533b\u7642\u3001\u51fa\u5f35\u3001\u9280\u884c\u3001\u30ea\u30c6\u30fc\u30eb\u3001\u96fb\u6c17\u901a\u4fe1\u3001\u304a\u3088\u3073\u4fdd\u967a\u306b\u53ca\u3076\u591a\u304f\u306e\u696d\u754c\u3067\u3001\u5bfe\u8a71\u306e\u91cf\u306f2\u500d\u306b\u4e0a\u308a\u3001\u5f53\u793e\u306e\u9867\u5ba2\u306e\u591a\u304f\u3067\u3082 3 \u500d\u306b\u307e\u3067\u4e0a\u3063\u3066\u3044\u308b\u3002 \u00a0\u3053\u306e\u3088\u3046\u306a\u56f0\u96e3\u306a\u72b6\u6cc1\u306e\u4e2d\u3001\u304a\u5ba2\u69d8\u3084\u5730\u57df\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u3001\u3055\u3089\u306b\u4e0a\u3092\u884c\u3046\u306e\u306f\u3001\u4e00\u8cab\u3057\u305f\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u30b7\u30b9\u30b3\u306e\u512a\u5148\u4e8b\u9805\u306f\u3001\u304a\u5ba2\u69d8\u304c\u3053\u308c\u3089\u306e\u7dca\u6025\u306e\u30cb\u30fc\u30ba\u306b\u3059\u3050\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4e8b\u3067\u3059\u3002 \u3059\u3067\u306b\u6570\u5e74\u9593\u3001Cisco \u306e\u4eee\u60f3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u30ea\u30e2\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u591a\u304f\u5b58\u5728\u3057\u307e\u3059\u304c\u3001\u4eca\u3067\u306f\u3053\u306e\u8981\u6c42\u306f\u8457\u3057\u304f\u5897\u5927\u3057\u3066\u3044\u307e\u3059\u3002 \u00a0\u5f53\u793e\u306e\u304a\u5ba2\u69d8\u306e 40 % <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">\u4ee5\u4e0a\u304c\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30bd\u30fc\u30b9\u306b\u5bfe\u3059\u308b\u65e2\u5b58\u306e\u5728\u5b85\u30ef\u30fc\u30af\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u304c\u3001Unified Contact Center Enterprise<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\u304a\u3088\u3073 Unified Contact Center Express<\/a> \u306e\u9867\u5ba2\u306f\u3001\u5728\u5b85\u901a\u8a71\u30bb\u30f3\u30bf\u30fc\u306e\u8ffd\u52a0\u30b9\u30bf\u30c3\u30d5\u3092\u7c21\u5358\u306b\u62e1\u5f35\u307e\u305f\u306f\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3057\u3001\u751f\u7523\u6027\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u300c\u5728\u5b85\u30ef\u30fc\u30af\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u300d\u306e\u30af\u30a4\u30c3\u30af\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u52b9\u7387\u7684\u306b\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u3092\u884c\u3046\u65b9\u6cd5\u3092\u6709\u52b9\u306b\u3059\u308b\u305f\u3081\u306e\u8907\u6570\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u00a0 \u9078\u629e\u3055\u308c\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u72ec\u81ea\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u69cb\u6210\u3068\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u7570\u306a\u308a\u307e\u3059\u3002 \u8a73\u3057\u3044\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u624b\u9806\u306b\u3064\u3044\u3066\u306f\u3001\u30db\u30fc\u30e0 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5c55\u958b <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u30ac\u30a4\u30c9\u306e\u300cWork from Home Solution Deployment Guide\u300d\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<ul>\n<li><strong>\u30d6\u30ed\u30fc\u30c9\u30d0\u30f3\u30c9\u3067\u306e\u30ea\u30e2\u30fc\u30c8 <\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001Unified Contact Center Enterprise \u3068 Express \u306e\u4e21\u65b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4f7f\u7528\u3055\u308c\u3001VPN \u3092\u4f7f\u7528\u3057\u305f\u30d6\u30ed\u30fc\u30c9\u30d0\u30f3\u30c9 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u63a5\u7d9a\u3092\u901a\u3057\u3066\u30aa\u30d5\u30a3\u30b9\u3067\u4f5c\u696d\u3059\u308b\u306e\u3068\u540c\u3058\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 Cisco Finesse \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u304a\u3088\u3073 Cisco IP \u96fb\u8a71\u3001Cisco Jabber\u3001\u307e\u305f\u306f Cisco IP Communicator \u306a\u3069\u306e\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u3067\u5fc5\u8981\u306a\u306e\u306f\u3001 \u3067\u3059\u3002<\/li>\n<li><strong>\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 Expressway <\/strong>\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001VPN \u4e0a\u3067 Cisco Finesse \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u4f7f\u7528\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 Unified Contact Center Enterprise \u304a\u3088\u3073 Express \u306e\u4e21\u65b9\u3067\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306f Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-edge\/index.html?dtid=osscdc000283\">Webex Edge<\/a> \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u5229\u7528\u3057\u3001Cisco Unified Communications Mobile \u3068 Remote Access \u3092\u542b\u307f\u3001Cisco IP Phone\u3001Cisco Jabber\u3001\u307e\u305f\u306f Cisco IP Communicator \u306a\u3069\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u306f\u306a\u3044\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u306b\u5b89\u5168\u306a\u30a2\u30af\u30bb\u30b9\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>Extend and Connect \u3092\u6301\u3064\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3053\u306e <\/strong>\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001Unified Contact Center Express \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4efb\u610f\u306e\u30c7\u30d0\u30a4\u30b9\u3092\u4f7f\u7528\u3057\u3066\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e2\u30d0\u30a4\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u307e\u305f\u306f PBX \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u63a5\u7d9a\u3055\u308c\u3066\u3044\u308b\u30c7\u30d0\u30a4\u30b9PSTN\u3057\u3066\u5fdc\u7b54\u3057\u305f\u308a\u3001\u901a\u8a71\u3092\u884c\u3046\u67d4\u8edf\u6027\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002 \u62e1\u5f35\u30e2\u30fc\u30c9\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3001Cisco Jabber \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u901a\u3058\u3066\u5ef6\u9577\u304a\u3088\u3073\u63a5\u7d9a\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30e2\u30d0\u30a4\u30eb \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 <\/strong>\u30e2\u30d0\u30a4\u30eb \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001Unified Contact Center Enterprise \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u3092\u3057\u3066\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3 \u30b9\u30a4\u30c3\u30c1 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3067\u5e0c\u671b\u306e\u96fb\u8a71\u306e\u9078\u629e\u80a2\u3092\u4f7f\u7528\u3059\u308b\u67d4\u8edf\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30b5\u30a4\u30f3\u30a4\u30f3\u6642\u306b\u79fb\u52d5\u5148\u306e\u96fb\u8a71\u756a\u53f7\u3092\u6307\u5b9a\u3057\u3001\u756a\u53f7\u306e\u5909\u66f4\u983b\u5ea6\u3092\u6307\u5b9a\u3067\u304d\u307e\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f VPN \u4e0a\u3067 Cisco Finesse \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h2><strong><br \/>\n  <span>Cisco \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3067\u30ea\u30e2\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4fdd\u8b77\u3059\u308b<\/span><br \/>\n<\/strong><\/h2>\n<p>\u30b7\u30b9\u30b3\u306f\u30ea\u30e2\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4fdd\u8b77\u3059\u308b <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/anyconnect-secure-mobility-client\/index.html\"><\/a> \u91cd\u8981\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6280\u8853\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30ab\u30fc\u304c\u3069\u3053\u306b\u3044\u308b\u5834\u6240\u3067\u3082\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea\u3092\u7dad\u6301\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9867\u5ba2\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u8fc5\u901f\u306b\u5897\u52a0\u3057\u3001\u62c5\u5f53\u8005\u304c\u9060\u9694\u3067\u4ed5\u4e8b\u3092\u59cb\u3081\u308b\u5834\u5408\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u614e\u91cd\u306b\u76e3\u8996\u3057\u3001\u6700\u3082\u91cd\u8981\u306a\u6642\u671f\u306b\u3053\u306e\u91cd\u8981\u306a\u6642\u9593\u4e2d\u306b\u5e0c\u671b\u306e CSAT \u307e\u305f\u306f NPS \u306e\u5f97\u70b9\u3092\u5f15\u304d\u7d9a\u304d\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u3053\u308c\u306f\u3001Webex Experience Management<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\"> \u3068 Unified Contact Center Enterprise and Express \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d71\u5408\u3092\u4f7f\u7528\u3057\u3066\u3001\u901a\u8a71\u5f8c CSAT \u307e\u305f\u306f NPS <\/a>\u30b9\u30b3\u30a2\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u9054\u6210\u3067\u304d\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u3059\u308b\u554f\u984c\u306e\u6839\u672c\u539f\u56e0\u3092\u7d20\u65e9\u304f\u5206\u6790\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u307e\u305f\u3001\u5b9a\u671f\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30eb\u30b9\u8abf\u67fb\u3092\u5b9f\u884c\u3057\u3001\u30ea\u30e2\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u306b\u9069\u5408\u3059\u308b\u65b9\u6cd5\u3092\u7406\u89e3\u3057\u305f\u308a\u3001\u81ea\u5b85\u306e\u30d6\u30ed\u30fc\u30c9\u30d0\u30f3\u30c9\u3001\u30ea\u30e2\u30fc\u30c8\u76f8\u8ac7\u76f8\u624b\u3001\u307e\u305f\u306f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u4ed6\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u554f\u984c\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30bb\u30eb\u30d5 \u30b5\u30fc\u30d3\u30b9\u3067\u901a\u8a71\u91cf\u3092\u7ba1\u7406\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u30d7\u30e9\u30f3\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u9023\u7d61\u3059\u308b\u524d\u306b\u3001\u7c21\u5358\u306a\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u30aa\u30d5\u30ed\u30fc\u30c9\u3057\u3001IVR \u3092\u4f7f\u7528\u3057\u3066\u4e8b\u524d\u306b\u5fc5\u8981\u306a\u901a\u8a71\u3092\u51e6\u7406\u3059\u308b\u306e\u3082\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f 24 \u6642\u9593 365 \u65e5\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u5358\u7d14\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u3057\u307e\u3059\u304c\u3001\u62c5\u5f53\u8005\u304b\u3089\u306e\u901a\u8a71\u8ca0\u8377\u306e\u4e00\u90e8\u3092\u983c\u308a\u306b\u3057\u3066\u3001\u91cd\u8981\u306a\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5229\u7528\u53ef\u80fd\u306a API \u3092\u4f7f\u7528\u3059\u308b\u30dc\u30ea\u30e5\u30fc\u30e0\u3092\u6301\u3064\u30d0\u30fc\u30c1\u30e3\u30eb \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3068\u30e1\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3001IVR \u30d9\u30fc\u30b9\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9 \u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u306b\u7a4d\u6975\u7684\u306b\u30ea\u30fc\u30c1\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u8a71\u91cf\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6982\u8981<\/strong><br \/>\n<\/span><\/h2>\n<p>\u304a\u5ba2\u69d8\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 \u671f\u5f85\u306e\u901a\u308a\u306e\u3059\u3079\u3066\u306e\u3053\u3068\u3092\u7d4c\u9a13\u3057\u3066\u3044\u307e\u3059\u3002 \u30b7\u30b9\u30b3\u306f\u3053\u3061\u3089\u3067\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059\u3002 \u5f53\u793e\u306e\u512a\u5148\u4e8b\u9805\u306f\u3001\u304a\u5ba2\u69d8\u304c\u307e\u305a\u5f53\u793e\u306e\u9867\u5ba2\u3092\u30b1\u30a2\u3057\u3001\u81ea\u5206\u306e\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30b1\u30a2\u3092\u884c\u3046\u4e8b\u3067\u3059\u3002<\/p>\n<p><span><br \/>\n  <strong>Webex \u3092\u4f7f\u3046\u30ea\u30e2\u30fc\u30c8\u306e\u5f93\u696d\u54e1\u3092\u6709\u52b9\u306b\u3059\u308b\u65b9\u6cd5\u304c\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002 <\/strong><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/www.raconteur.net\/sponsored\/how-to-enable-a-remote-workforce-using-webex\">\u300eConnected Business\u300f\u306b\u95a2\u3059\u308b\u672c\u7279\u5225\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u30b7\u30b9\u30b3\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53\u30b7\u30cb\u30a2\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308a\u3001\u30b7\u30b9\u30b3\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073Q&#038;A\u306e\u5168\u822c\u7684\u306a\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3001Webex Teams\u3001LorrtopSan\u306e\u526f\u793e\u9577\u517c\u90e8\u9577\u3067\u3042\u308bQ&#038;A\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002\u00a0<\/a><\/p>\n<blockquote>\n<p>\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8a2d\u5b9a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u300c\u30db\u30fc\u30e0 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u5c55\u958b\u30ac\u30a4\u30c9\u300d\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/a><br \/>\n\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u306e\u30af\u30a4\u30c3\u30afCisco Webex <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">\u30ea\u30e2\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u304a\u8aad\u307f\u304f\u3060\u3055\u3044<\/a>\u3002<br \/>\nCisco Contact Center \u306e <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u8a73\u7d30<\/a><\/p>\n<\/blockquote>\n<p><strong>\u8a73\u7d30Cisco \u306f\u300c\u81ea\u5b85\u304b\u3089\u4f5c\u696d\u300dWebex Contact Center \u306e\u30af\u30a4\u30c3\u30af\u5c55\u958b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059<\/strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">  Cisco Webex\u3002<\/a>  <a href=\"https:\/\/blog.webex.com\/ja\/video-conferencing\/cisco-webex%ef%bc%9a-%e3%81%93%e3%81%ae%e5%89%8d%e4%be%8b%e3%81%ae%e3%81%aa%e3%81%84%e6%99%82%e4%bb%a3%e3%81%ab%e3%81%8a%e5%ae%a2%e6%a7%98%e3%82%92%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%99\/\"> \u3053\u306e\u304b\u3064\u3066\u306a\u3044\u6642\u9593\u4e2d\u306b\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa: \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unified Contact Center Enterprise \u304a\u3088\u3073 Unified Contact Center Express \u306e\u9867\u5ba2\u304c\u3001\u3055\u3089\u306b\u751f\u7523\u7684\u306a\u72b6\u614b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u5728\u5b85\u901a\u8a71\u30bb\u30f3\u30bf\u30fc\u306e\u8ffd\u52a0\u30b9\u30bf\u30c3\u30d5\u3092\u7c21\u5358\u306b\u62e1\u5f35\u307e\u305f\u306f\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3059\u308b\u65b9\u6cd5\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4493,15036],"class_list":["post-387203","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-cisco-unified-communications-manager","tag-webex-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u304a\u5ba2\u69d8\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8: \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u304c\u53ef\u80fd\u3067\u3059 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u304a\u5ba2\u69d8\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8: \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u5b85\u304b\u3089\u4ed5\u4e8b\u304c\u53ef\u80fd\u3067\u3059 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Unified Contact Center Enterprise \u304a\u3088\u3073 Unified Contact Center Express \u306e\u9867\u5ba2\u304c\u3001\u3055\u3089\u306b\u751f\u7523\u7684\u306a\u72b6\u614b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u5728\u5b85\u901a\u8a71\u30bb\u30f3\u30bf\u30fc\u306e\u8ffd\u52a0\u30b9\u30bf\u30c3\u30d5\u3092\u7c21\u5358\u306b\u62e1\u5f35\u307e\u305f\u306f\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3059\u308b\u65b9\u6cd5\u3092\u793a\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-27T14:04:56+00:00\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" 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