{"id":387359,"date":"2020-02-19T05:45:16","date_gmt":"2020-02-19T13:45:16","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/contact-center-%e3%81%af%e3%80%8c%e3%82%be%e3%83%bc%e3%83%b3%e3%80%8d%e3%81%ab%e3%81%82%e3%82%8a%e3%81%be%e3%81%99%e3%81%8b\/"},"modified":"2020-02-19T05:45:16","modified_gmt":"2020-02-19T13:45:16","slug":"contact-center-%e3%81%af%e3%80%8c%e3%82%be%e3%83%bc%e3%83%b3%e3%80%8d%e3%81%ab%e3%81%82%e3%82%8a%e3%81%be%e3%81%99%e3%81%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/contact-center-%e3%81%af%e3%80%8c%e3%82%be%e3%83%bc%e3%83%b3%e3%80%8d%e3%81%ab%e3%81%82%e3%82%8a%e3%81%be%e3%81%99%e3%81%8b\/","title":{"rendered":"Contact Center \u306f\u300c\u30be\u30fc\u30f3\u300d\u306b\u3042\u308a\u307e\u3059\u304b?"},"content":{"rendered":"<p><strong><br \/>\n  <span>\u30a2\u30e1\u30ea\u30ab\u306e\u30bb\u30fc\u30eb\u30b9\u5e2f\u57df\u3001\u30a2\u30eb\u30d0\u30e0\u306e1976\u5e74\u306e\u30c7\u30d3\u30e5\u30fc\u30a2\u30eb\u30d0\u30e0\u306f\u3001\u8ca9\u58f2\u6570\u304c1700\u4e07\u679a\u3092\u8a18\u9332\u3057\u3066\u3044\u308b\u6700\u3082\u9ad8\u3044\u8ca9\u58f2\u306e\u30a2\u30eb\u30d0\u30e0\u306e\u8a18\u9332\u3092\u4fdd\u6301\u3057\u3066\u3044\u308b\u3002 \u307b\u3068\u3093\u3069\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u77e5\u3089\u306a\u3044\u306e\u306f\u3001\u8a18\u9332\u304c\u4f55\u5e74\u3082\u306e\u9593\u306e\u8a18\u9332\u3067\u3042\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u6a5f\u5668\u306f\u30011\u4eba\u306e\u500b\u4eba\u3001\u5275\u59cb\u8005\u3067\u30ea\u30fc\u30c0\u30fc\u306e\u3001Tom Scho\u3053\u30fc\u304c\u30aa\u30f3\u305f\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u4ed5\u4e8b\u3092\u3057\u3066\u3044\u308b\u9593\u306b\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30b5\u30a4\u30c9\u306b\u3044\u305f\u5358\u4e00\u306e\u500b\u4eba\u304c\u8a18\u9332\u3057\u305f\u3053\u3068\u3067\u3059\u3002 \u9332\u753b\u306f\u591a\u304f\u306e\u30ec\u30b3\u30fc\u30c9\u4f1a\u793e\u306b\u3088\u308a\u62d2\u5426\u3055\u308c\u307e\u3057\u305f\u3002\u4ee5\u524d\u306f\u3001\u305d\u306e\u53ef\u80fd\u6027\u3092\u898b\u308b\u524d\u306b\u62d2\u5426\u3055\u308c\u307e\u3057\u305f\u3002 \u8a18\u9332\u306e\u958b\u3044\u305f\u6b4c\u3067\u3042\u308b\u300cMore than a Feeling\u300d\u306f\u3001\u6700\u3082\u5927\u304d\u3044 500 \u306e\u6700\u3082\u5927\u304d\u306a\u6b4c\u306e 1 \u3064\u3068\u3057\u3066\u6295\u7968\u3055\u308c\u307e\u3057\u305f<\/span>\u3002<span> \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u65b9\u304c<\/a> \u3082\u3063\u3068\u697d\u3057\u305d\u3046\u306b\u601d\u3044\u307e\u3059\u304b?<\/span><\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u306f\u3044\u3002\u3082\u3063\u3068\u611f\u3058\u65b9\u304c\u5fc5\u8981\u3067\u3059!<\/strong><br \/>\n<\/span><\/h2>\n<p>\u591a\u304f\u306e\u5834\u5408\u3001\u3059\u3079\u3066\u306e\u7d50\u679c\u304c\u307e\u3068\u3081\u3001\u6700\u9ad8\u306e\u7d50\u679c\u304c\u73fe\u308c\u305f\u3068\u304d\u3001\u3057\u3070\u3057\u3070\u6642\u9593\u306e\u4e2d\u3092\u53c2\u7167\u3057\u307e\u3059\u3002 \u304a\u6c17\u306b\u5165\u308a\u3092\u4f7f\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u300c\u30be\u30fc\u30f3\u4e2d\u300d\u3001\u7279\u306bYB\u3084YB\u3067\u306f\u300c\u30db\u30c3\u30c8\u30cf\u30f3\u30ba\u300d\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u30b2\u30fc\u30e0\u3067\u306f\u30012\u3064\u306e\u8a00\u8449\u304c\u671f\u5f85\u4ee5\u4e0a\u306b\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8996\u8074\u306f\u81ea\u7136\u306b\u627f\u8a8d\u3057\u3066\u8ee2\u9001\u3057\u3001\u4e00\u9023\u306e\u6210\u529f\u306b\u5bfe\u3057\u3066\u5f7c\u3089\u304c\u898b\u3066\u3044\u308b\u3068\u304d\u30011 \u56de\u306e\u826f\u3044\u97f3\u307e\u305f\u306f\u30d1\u30c3\u30c8\u304c\u30c9\u30df\u30cb\u3068\u3044\u3046\u4e00\u898b\u306e\u89b3\u5ff5\u3092\u53d7\u3051\u5165\u308c\u3001\u8ee2\u9001\u3057\u307e\u3059\u3002 \u4e00\u65b9\u3001\u98df\u3044\u3057\u3093\u3092\u4f5c\u3063\u305f\u3001\u307e\u305f\u306f\u5225\u306e\u4eba\u306b\u5024\u3092\u5165\u308c\u308b\u3068\u3044\u3046\u76ee\u6a19\u306f\u7acb\u3066\u3089\u308c\u306a\u3044\u4e00\u65b9\u3067\u3001\u9593\u9055\u3044\u306a\u304f\u6df7\u4e71\u306b\u5165\u308c\u308b\u3068\u3044\u3046\u4fe1\u5ff5\u304c\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u73fe\u5b9f\u3092\u5f62\u6210\u3059\u308b\u30d1\u30bf\u30fc\u30f3 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u4f55\u304b\u5909\u66f2\u7684\u306b\u306a\u308b\u3068\u3001\u97f3\u697d\u304c\u5373\u5ea7\u306b\u6d6e\u304b\u3073\u4e0a\u304c\u308a\u307e\u3059\u3002 \u305f\u3060\u3057\u3001\u97f3\u697d\u4ee5\u5916\u306b\u3082\u3001\u30d1\u30bf\u30fc\u30f3\u306e\u591a\u304f\u3092\u898b\u3064\u3051\u3001\u305d\u308c\u3092\u8b58\u5225\u3067\u304d\u308b\u5834\u6240\u306f\u591a\u304f\u3001\u30d5\u30a1\u30a4\u30eb\u3001\u30b9\u30d4\u30fc\u30c1\u3001\u30a2\u30fc\u30c8\u3001\u304a\u3088\u3073\u66f8\u304d\u8fbc\u307f\u306f\u3059\u3079\u3066\u3001\u5408\u56f3\u3001\u79fb\u52d5\u3001\u304a\u3088\u3073\/\u307e\u305f\u306f\u97f3\u58f0\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u308c\u305e\u308c\u306e\u30b1\u30fc\u30b9\u306b\u304a\u3044\u3066\u3001 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\"><\/a> \u81ea\u5206\u305f\u3061\u304c\u8a71\u3057\u5408\u3044\u3001\u884c\u52d5\u3057\u3001\u79fb\u52d5\u3059\u308b\u65b9\u6cd5\u306e\u73fe\u5b9f\u3068\u3057\u3066\u73fe\u308c\u308b\u3001\u4e88\u6e2c\u53ef\u80fd\u306a\u30d1\u30bf\u30fc\u30f3\u3092\u7e70\u308a\u8fd4\u3057\u3066\u4f5c\u6210\u3059\u308b\u6d1e\u5bdf\u304c\u5fc5\u8981\u3067\u3059\u3002 \u5f53\u793e\u3067\u306f\u672c\u8cea\u7684\u306b\u3053\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u5b8c\u74a7\u3068\u3057\u3066\u304a\u308a\u3001\u305d\u306e\u5f8c\u8ab0\u304c\u3001\u4f55\u3092\u3001\u8ab0\u304c\u3001\u4f55\u3067\u3001\u8ab0\u304c\u4ed6\u306e\u4eba\u3092\u8b58\u5225\u3057\u3069\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u3001\u5dee\u5225\u5316\u3055\u308c\u305f\u8868\u73fe\u3092\u4f5c\u308a\u51fa\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u305d\u308c\u306f\u611f\u899a\u4ee5\u4e0a\u306e\u611f\u3058\u3067\u3059\u304b? <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u793e\u306e\u8a18\u61b6\u306e\u4e2d\u3067\u6709\u610f\u7fa9\u306a\u7d4c\u9a13\u304c\u76ee\u7acb\u3061\u3001\u5f53\u793e\u306e\u72b6\u6cc1\u306b\u4e00\u90e8\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 \u591a\u304f\u306e\u5834\u5408\u3001\u3053\u308c\u3089\u306e\u77ac\u9593\u304b\u3089\u3001\u79c1\u305f\u3061\u304c\u4e16\u754c\u3092\u898b\u3066\u3001\u79c1\u305f\u3061\u306e\u751f\u304d\u65b9\u3092\u4fe1\u3058\u65b9\u3092\u5909\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u826f\u3044\u611f\u60c5\u3092\u611f\u3058\u3001\u6b63\u306e\u611f\u60c5\u3092\u7d4c\u9a13\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u8aac\u660e\u8005\u3068\u306f\u9650\u3089\u308c\u306a\u3044\u4e00\u65b9\u3067\u3001\u79c1\u305f\u3061\u306e\u611f\u60c5\u306f\u79c1\u305f\u3061\u306e\u6bce\u65e5\u306e\u4f1a\u8a71\u306e\u4e2d\u3067\u5909\u5316\u3057\u3001\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 \u611f\u60c5\u306f\u5f93\u4e8b\u3059\u308b\u7dca\u6025\u6027\u3092\u62e1\u5927\u3057\u3001\u5b66\u7fd2\u3001\u77e5\u8b58\u3001\u30b9\u30ad\u30eb\u3001\u95a2\u4fc2\u3092\u62e1\u5927\u3057\u307e\u3059\u3002 \u5bfe\u7167\u7684\u306b\u3001\u8ca0\u306e\u611f\u60c5\u3092\u5f15\u304d\u8d77\u3053\u3057\u3066\u7126\u70b9\u3092\u7d5e\u308a\u3001\u3057\u3070\u3057\u3070\u5f37\u3044\u3001\u6700\u5f8c\u306b\u7d9a\u304f\u611f\u60c5\u3092\u4f1d\u3048\u308b\u4e0d\u5b89\u306e\u77ac\u9593\u3092\u751f\u3058\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u771f\u5b9f\u306e\u77ac\u9593 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u3053\u308c\u306f\u79c1\u305f\u3061\u306e\u79c1\u305f\u3061\u306e\u696d\u52d9\u3068\u540c\u7b49\u3067\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6271\u3044\u3092\u884c\u3046\u969b\u306b\u6d88\u8cbb\u8005\u3068\u3057\u3066\u7d4c\u9a13\u3057\u305f\u6642\u9593\u3084\u3084\u308a\u53d6\u308a\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u304a\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u547c\u3073\u51fa\u3059\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u4f01\u696d\u6587\u5316\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5834\u6240\u3067\u306f\u3001\u5bfe\u8a71\u306e\u6642\u9593\u304c\u611f\u60c5\u3001\u5bfe\u8a71\u3001\u305d\u3057\u3066\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u751f\u307f\u51fa\u3057\u3001\u610f\u5473\u306e\u3042\u308b\u6709\u610f\u7fa9\u306a\u7d4c\u9a13\u3092\u751f\u307f\u51fa\u3059\u4e0a\u3067\u3001\u5f53\u793e\u306e\u6210\u529f\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 \u9867\u5ba2\u7d4c\u9a13\u306e\u5c02\u9580\u5bb6\u304c\u901f\u304f\u77e5\u3063\u305f\u7d50\u679c\u3001\u6700\u7d42\u7684\u306b\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u4f01\u696d\u5185\u3067\u30d6\u30e9\u30f3\u30c9\u306e\u7d04\u675f\u3092\u7d04\u675f\u3057\u305f\u308a\u58ca\u3057\u305f\u308a\u3067\u304d\u308b\u5834\u6240\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u4e00\u65b9\u307e\u305f\u306f\u4ed6\u306e\u65b9\u6cd5\u3092\u9078\u629e\u3057\u3066\u3001\u5f93\u6765\u306e\u300c\u63a8\u5968\u3059\u308b\u6c17\u529b\u300d\u3092\u5f15\u304d\u51fa\u3059\u5834\u5408\u304c\u3088\u304f\u898b\u3048\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Contact Center \u306f\u300c\u30be\u30fc\u30f3\u3067\u3059\u304b?\u300d\u3067\u3059\u304b? <\/strong><br \/>\n<\/span><\/h2>\n<p>\u65b0\u3057\u3044 AI \u30e2\u30c7\u30eb\u306e\u304a\u304b\u3052\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3067\u958b\u767a\u3055\u308c\u305f\u300c\u697d\u3057\u3044\u300d\u307e\u305f\u306f\u73fe\u5b9f\u306e\u30d1\u30bf\u30fc\u30f3\u306f\u3001\u4e88\u6e2c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7a4d\u6975\u7684\u306b\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002 \u9867\u5ba2\u306e\u884c\u52d5\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30b9\u30bf\u30c3\u30d5\u3001\u304a\u3088\u3073\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u306b\u3088\u3063\u3066\u5b9a\u7fa9\u3055\u308c\u305f\u30eb\u30fc\u30eb\u306e\u30bb\u30c3\u30c8\u306b\u57fa\u3065\u304d\u3001\u300c\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u77e5\u8b58\u300d\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u6a29\u9650\u3092\u4e0e\u3048\u308b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6b63\u306e\u77ac\u9593\u304c\u4e00\u822c\u7684\u3067\u3042\u308a\u3001\u6d1e\u5bdf\u3092\u5f97\u3066\u3001\u9867\u5ba2\u306e\u6210\u529f\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30c7\u30fc\u30bf\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\"><\/a> \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30e9\u30f3\u30c0\u30e0\u306a\u9867\u5ba2\u3068\u62c5\u5f53\u8005\u306e\u5230\u7740\u30d1\u30bf\u30fc\u30f3\u306e\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u304c\u3001\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u300c\u30be\u30fc\u30f3\u300d\u3067\u306e\u52d5\u4f5c\u3092\u306f\u308b\u304b\u306b\u4e00\u822c\u7684\u306b\u884c\u3046\u65b9\u6cd5\u304c\u591a\u304f\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u305d\u306e 2 \u3064\u306e\u30a2\u30eb\u30d0\u30e0\u306b\u5bfe\u3059\u308b\u3082\u3046 1 \u3064\u306e\u30d2\u30c3\u30c8\u306f\u300c\u6c17\u306b\u5165\u308b\u300d\u3068\u3044\u3046\u30bf\u30a4\u30c8\u30eb\u3067\u3057\u305f\u304b\u3002<\/p>\n<blockquote><p>Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/go\/cc\">\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong><\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u8a73\u7d30\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u306f?<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">\u30e9\u30a4\u30d6\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044: Webex Contact Center Enterprise \u306e\u5c0e\u5165<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa: \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u5909\u9769<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc\u3078\u306e\u53c2\u52a0: Contact Center \u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u65b0\u3057\u3044 AI \u30e2\u30c7\u30eb\u306e\u304a\u304b\u3052\u3067\u3001Cisco \u306f\u6700\u3082\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u77e5\u8b58\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u80fd\u529b\u3092\u4e0e\u3048\u3001\u6d1e\u5bdf\u306b\u57fa\u3044\u3066\u4e88\u6e2c\u53ef\u80fd\u306a\u73fe\u5b9f\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u4f5c\u6210\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u62e1\u5f35\u3057\u307e\u3059\u3002  <\/p>\n","protected":false},"author":5430,"featured_media":387360,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8165,8426,10986,12065,12064,8024,12066,12067,12036,1893,1888,1890,4834,8166,12063,4833,11236,12068],"class_list":{"0":"post-387359","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-customer-experience","8":"category-collaboration","9":"tag-contactcenter-ja","10":"tag-call-center-","11":"tag-ccaas-ja","12":"tag-cisco-","13":"tag-cisco---","15":"tag-contact-center-","16":"tag-12067","17":"tag-12036","18":"tag-1893","19":"tag-1888","20":"tag-1890","21":"tag-4834","22":"tag-8166","23":"tag-12063","24":"tag-4833","25":"tag-11236","26":"tag-12068"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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