{"id":387371,"date":"2020-02-21T13:50:52","date_gmt":"2020-02-21T21:50:52","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e5%b0%86%e6%9d%a5%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6%e3%80%81%e3%82%a6\/"},"modified":"2020-02-21T13:50:52","modified_gmt":"2020-02-21T21:50:52","slug":"%e5%b0%86%e6%9d%a5%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6%e3%80%81%e3%82%a6","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e5%b0%86%e6%9d%a5%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6%e3%80%81%e3%82%a6\/","title":{"rendered":"\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002 5 \u3064\u306e\u5909\u66f4"},"content":{"rendered":"<h2 class=\"paragraph\"><strong><br \/>\n  <span class=\"normaltextrun\">\u3042\u306a\u305f\u306e\u30c9\u30ea\u30fc\u30e0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f? <\/span><br \/>\n<\/strong><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u4eca\u5f8c\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9(OF)\u3092\u69cb\u60f3\u3067\u304d\u308b\u3068\u3057\u305f\u3089\u3001\u3069\u306e\u3088\u3046\u306a\u5f62\u5f0f\u3067\u3059\u304b? <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u9867\u5ba2\u3068\u306e\u7d20\u6674\u3089\u3057\u3044\u95a2\u4fc2\u3092\u7bc9\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u4e2d\u5fc3\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u4e3b\u5f35\u3057\u3066\u3082\u3001\u8ab0\u3082\u304c\u3053\u306e\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 Cisco <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a><span class=\"normaltextrun\"> \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8abf\u67fb\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e53%\u304c\u30bf\u30a4\u30d7E\u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u3092\u5bfe\u8c61\u306b\u5831\u544a\u3057\u3066\u3044\u308b\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e72\u30d1\u30fc\u30bb\u30f3\u30c8\u306f\u3001\u53d7\u3051\u53d6\u3063\u305f\u9867\u5ba2\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30c8\u30c3\u30d75\u306e\u8ab2\u984c\u306e1\u3064\u3060\u3068\u8a00\u3063\u3066\u3044\u308b\u3002 <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u5024\u3068\u5b9f\u969b\u306b\u5e83\u304c\u3063\u3066\u3044\u308b\u3082\u306e\u306b\u5dee\u304c\u751f\u3058\u3001\u9867\u5ba2\u306f 1 \u3064\u306e\u60aa\u3044\u7d4c\u9a13\u3092\u7d4c\u9a13\u3057\u305f\u5f8c\u3067\u3082\u8a31\u5bb9\u5dee\u304c\u4f4e\u304f\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u5207\u308a\u6368\u3066\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u4e00\u65b9\u3067\u3059\u3002 \u9867\u5ba2\u4e2d\u5fc3\u306e\u4f01\u696d\u6587\u5316\u306e\u69cb\u7bc9\u306f\u3001\u4f01\u696d\u306e\u4fa1\u5024\u306b\u5408\u3063\u305f\u30d3\u30b8\u30cd\u30b9\u3068\u30b3\u30a2\u6a5f\u80fd\u306e\u6226\u7565\u7684\u512a\u5148\u4e8b\u9805\u306b\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u305d\u3057\u3066\u3082\u3061\u308d\u3093\u3001\u5fc5\u8981\u306a\u4eba\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u3082\u5fc5\u8981\u3067\u3059\u3002 <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u3042\u306a\u305f\u306e\u76ee\u6a19\u304c\u3001\u3088\u308a <\/span><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><\/a><span class=\"normaltextrun\"> \u9867\u5ba2\u4e2d\u5fc3\u306b\u306a\u308b\u3053\u3068\u304c\u76ee\u6a19\u3067\u3042\u308b\u5834\u5408\u3001\u79c1\u306b\u3053\u306e\u6d1e\u5bdf\u7684\u306aWeb\u30bb\u30df\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c06\u6765\u3092\u652f\u63f4\u3059\u308b\u529b\u3092\u5f37\u8abf\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u7af6\u5408\u512a\u4f4d\u6027\u3092\u751f\u307f\u51fa\u3057\u3088\u308a\u826f\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3092\u751f\u307f\u51fa\u3059\u4e0a\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304cSR\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3067\u679c\u305f\u3059\u91cd\u8981\u306a\u5f79\u5272\u3082\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<p>Web \u30bb\u30df\u30ca\u30fc\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306b\u5bfe\u3059\u308b\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u305f\u3081\u306b 5 \u3064\u306e\u70b9\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u671f\u5f85\u30ae\u30e3\u30c3\u30d7\u304c\u62e1\u5927\u3059\u308b\u7406\u7531\u3068\u65b9\u6cd5\u3002<\/li>\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306f\u300c\u611f\u60c5\u300d\u306b\u3088\u3063\u3066\u3069\u306e\u3088\u3046\u306b\u5411\u4e0a\u3057\u3001\u65b0\u751f\u3059\u308b\u6e2c\u5b9a\u304c\u9867\u5ba2\u306e\u611f\u60c5\u3092\u6700\u3082\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u5f53\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u300c\u6240\u6709\u8005\u300d\u3068\u3057\u3066\u767a\u5c55\u3059\u308b\u7406\u7531\u3002<\/li>\n<li>AI \u304c\u5c06\u6765\u3092\u518d\u30a2\u30cb\u30e1\u30fc\u30b7\u30e7\u30f3\u3057\u306a\u3044\u7406\u7531\u306f\u3001\u4eba\u9593\u7684\u3067\u3059\u3002 AI \u306f\u3001\u7121\u5f62\u306e\u500b\u4eba\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u300c\u8d85\u62e1\u5f35\u300d\u30ea\u30bd\u30fc\u30b9\u3067\u3059\u3002<\/li>\n<li>\u4f55\u6545\u306b\u79c1\u305f\u3061\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5229\u7528\u306b\u7121\u99c4\u306a\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u306e\u306b\u3001\u4eba\u9593\u3082\u540c\u3058\u8003\u3048\u65b9\u3067\u3059\u3002<\/li>\n<\/ul>\n<blockquote>\n<h2><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><br \/>\n  <span><br \/>\n    <strong><br \/>\n      <span><\/span>       <span class=\"normaltextrun\">         <span> 30 \u5206\u9593\u306e\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u4eca\u3059\u3050\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/span><br \/>\n      <\/span><br \/>\n    <\/strong><br \/>\n  <\/span><br \/>\n<\/a><\/h2>\n<\/blockquote>\n<p>\u00a0<\/p>\n<p>\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u5f8c\u306b\u3001\u3053\u308c\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u4e2d\u5fc3\u306e\u7d44\u7e54\u306e\u4f5c\u6210 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/webex-experience-management\/white-paper-c11-743319.html\">\u306b\u95a2\u3059\u308b\u30db\u30ef\u30a4\u30c8 \u30da\u30fc\u30d1\u30fc\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044<\/a><\/li>\n<li>\u8a73\u7d30\u306f Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Experience Management \u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e Web \u30b5\u30a4\u30c8\u3092\u3054\u89a7<\/a> \u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u8ffd\u52a0\u30ea\u30bd\u30fc\u30b9<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">Webex \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u5c0e\u5165: AI \u306b\u3088\u308b\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u63db<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u3057\u307e\u3059Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa: \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u5909\u9769<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc\u3078\u306e\u53c2\u52a0: Contact Center \u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u306f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5bfe\u3059\u308b\u30d3\u30b8\u30e7\u30f3\u3068\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u7af6\u5408\u306e\u5dee\u5225\u5316\u3092\u63a8\u9032\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u91cd\u8981\u306a\u5f79\u5272\u3092\u5171\u6709\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8165,8426,8168,1887,8024,8661,8167,11665,1890,8166,8169,11664],"class_list":{"0":"post-387371","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-customer-experience","7":"category-collaboration","8":"tag-contactcenter-ja","9":"tag-call-center-","11":"tag-cisco-contact-center-ja","12":"tag-cisco-","13":"tag-contact-center-","14":"tag-8167","15":"tag-11665","16":"tag-1890","17":"tag-8166","18":"tag-8169","19":"tag-11664"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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