{"id":387615,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e5%bd%93%e7%a4%be%e3%81%ae%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%b0%86%e6%9d%a5%e3%81%ab%e9%96%a2%e3%81%99%e3%82%8b%e3%83%87%e3%83%bc%e3%82%bf\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"%e5%bd%93%e7%a4%be%e3%81%ae%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%b0%86%e6%9d%a5%e3%81%ab%e9%96%a2%e3%81%99%e3%82%8b%e3%83%87%e3%83%bc%e3%82%bf","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e5%bd%93%e7%a4%be%e3%81%ae%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%b0%86%e6%9d%a5%e3%81%ab%e9%96%a2%e3%81%99%e3%82%8b%e3%83%87%e3%83%bc%e3%82%bf\/","title":{"rendered":"\u5f53\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c06\u6765\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u6027"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a Intelligent Contact Center \u7d71\u5408\u3067\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">\u6700\u8fd1\u3001Cisco LIVE Of \u3068\u3044\u3046\u30bb\u30c3\u30b7\u30e7\u30f3\u3092 1 \u6708\u672b\u306b\u884c\u3044\u307e\u3057\u305f\u304c\u3001\u3053\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u65b0\u3057\u3044 Cisco \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u304c\u3001Contact Centers \u3068\u7c21\u5358\u306a\u60c5\u5831(AI)\u306e\u7d71\u5408\u306e\u57fa\u790e\u3068\u306a\u308b\u65b0\u3057\u3044 Cisco \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u30d3\u30e5\u30fc\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068 AI \u30d9\u30f3\u30c0\u30fc\u306e\u8a73\u7d30\u306b\u306f\u3001Google Cloud \u306e Contact Center AI (CCAI) \u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u8a73\u7d30\u3001AI \u3068 Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u969b\u7684\u306a\u4f8b\u3068\u30e9\u30a4\u30d6\u30c7\u30e2\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3001\u304a\u3088\u3073\u30b3\u30b9\u30c8\u524a\u6e1b\u306a\u3069\u3001\u5373\u6642\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5f71\u97ff\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Go To Market \u306e\u9762\u3068 Cisco Contact Center \u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u30ed\u30fc\u30eb\u306b\u7279\u306b\u7126\u70b9\u304c\u5f53\u3066\u3089\u3089\u3066\u3044\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">\u8b70\u984c<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Contact Centers \u5e02\u5834\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u50be\u5411<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u30e2\u30c0\u30f3\u306a Contact Center \u306e\u30aa\u30fc\u30d7\u30f3 \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3<\/span><\/li>\n<li><span><br \/>\n  <strong>Cisco Contact Centers \u3067<\/strong> <\/span> Google AI \u3092\u7d71\u5408\u3059\u308b 2 \u3064\u306e\u30e9\u30a4\u30d6 \u30c7\u30e2<\/li>\n<li><span data-preserver-spaces=\"true\">Cisco CC \u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9 \u60c5\u5831<\/span>\n<ul>\n<li><span><br \/>\n  <strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 <\/strong> <\/span><span data-preserver-spaces=\"true\">\u30b5\u30fc\u30d3\u30b9<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">\u30b5\u30fc\u30d3\u30b9<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">GoTo Km \u9032\u5316<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u7d50\u8ad6<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>\u5b8c\u5168\u306a\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u898b\u308b:<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>\u8a73\u7d30 YouTube<\/strong>  \u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9<\/a>  SalesConnect \u4e0a\u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9<\/a>  YouTube \u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6 Contact Centers \u97f3\u58f0\u8b70\u4e8b\u6587\u5b57\u7ffb\u8a33<\/a>  Cisco \u30d6\u30ed\u30b0: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u4f1a\u8a71\u578b IVRCisco<\/a>  \u30d6\u30ed\u30b0: <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Cisco \u30b8\u30e3\u30fc\u30cb\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30c1\u30e3\u30c3\u30c8<\/a>  Cisco \u30d6\u30ed\u30b0: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">Contact Centers \u306e\u5fc5\u8981\u306a\u60c5\u5831\u63d0\u4f9bCisco<\/a>  \u30d6\u30ed\u30b0: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Cisco \u3068 GoogleCisco \u30d6\u30ed\u30b0\u306e\u5c06\u6765<\/a>  \u306e\u4f5c\u696d: <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">\u30a6\u30a7\u30d6\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u306e\u4e8b\u524d\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u5927\u5316<\/a>  Google: <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Contact Center AI \u3067\u6700\u3082\u512a\u308c\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304f\u3060\u3055\u3044\u3002GA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u304c Google Cloud \u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3059\u308b\u65b9\u6cd5\u3092\u53c2\u7167\u3057\u3001CCAI \u5bfe\u5fdc\u6a5f\u80fd (conversational IVR\u3001chatbots\u3001agent assist \u306a\u3069) \u3092\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u6301\u3061\u8fbc\u3080\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278,12067,8166,12063,4758],"class_list":["post-387615","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service","tag-12067","tag-8166","tag-12063","tag-4758"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5f53\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c06\u6765\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u6027 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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