{"id":387643,"date":"2020-01-30T05:45:04","date_gmt":"2020-01-30T13:45:04","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-%e3%81%ae%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e7%ae%a1%e7%90%86%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6-ai-%e3%82%92%e5%88%a9%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b8\/"},"modified":"2020-01-30T05:45:04","modified_gmt":"2020-01-30T13:45:04","slug":"webex-%e3%81%ae%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e7%ae%a1%e7%90%86%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6-ai-%e3%82%92%e5%88%a9%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b8","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%81%ae%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e7%ae%a1%e7%90%86%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6-ai-%e3%82%92%e5%88%a9%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b8\/","title":{"rendered":"Webex \u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306b\u3064\u3044\u3066: AI \u3092\u5229\u7528\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5909\u9769\u3057\u307e\u3059\u3002"},"content":{"rendered":"<p>\u8ab0\u304b\u3068\u77e5\u3089\u306a\u3044\u4eba\u3068\u306e\u3088\u308a\u6df1\u3044\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3088\u3046\u3068\u3059\u308b\u60f3\u50cf\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u597d\u304d\u597d\u304d\u3001\u6c17\u306b\u5165\u308a\u3001\u904e\u53bb\u306e\u7d4c\u9a13\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u4eba\u306f\u3044\u307e\u3059\u3002 \u4e0d\u53ef\u80fd\u3067\u306f\u306a\u3044\u3068\u304d\u306f\u8ab2\u984c\u3067\u3059\u3002 \u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3092\u6bce\u65e5\u7b2c\u4e00\u7dda\u306e\u5f93\u696d\u54e1\u304c\u884c\u3046\u306e\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u50cd\u304d\u65b9\u3067\u3059\u3002<\/p>\n<p>\u5168\u54e1\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u3064\u3044\u3066\u8a71\u3057\u3066\u3044\u307e\u3059\u3002(3\u4eba\u524d\u304b\u3089) \u3057\u304b\u3057\u3001\u3053\u308c\u306f\u672c\u5f53\u306b\u4f55\u3092\u610f\u5473\u3057\u307e\u3059\u304b? \u3064\u307e\u308a\u3001\u9867\u5ba2\u306b\u7d04\u675f\u3092\u4e0e\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u9867\u5ba2\u304c\u671f\u5f85\u3057\u3066\u3044\u308b\u554f\u984c\u3068\u5b9f\u969b\u306b\u4f55\u3092\u5f97\u3089\u308c\u308b\u304b\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7406\u89e3\u3057\u307e\u3059\u3002 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\u3064\u306e\u5358\u4e00\u30b7\u30b9\u30c6\u30e0\u3092\u5f62\u6210\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u306e 1 \u3064\u306e\u30d3\u30e5\u30fc<\/strong>: \u65b0\u3057\u3044\u30a2\u30d7\u30ed\u30fc\u30c1\u304b\u3089\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e1\u3064\u306e\u30d3\u30e5\u30fc\u306b\u79fb\u52d5\u3057\u3001\u5185\u90e8\u30c1\u30fc\u30e0\u304c\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u3001\u9ad8\u3044\u30dd\u30a4\u30f3\u30c8\u3068\u4f4e\u3044\u70b9\u3092\u8b58\u5225\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30de\u30a4\u30af\u30ed\u304a\u3088\u3073\u30de\u30af\u30ed\u306e\u30b8\u30e3\u30fc\u30cb\u30fc<\/strong>: \u30aa\u30f3\u30e9\u30a4\u30f3\u8cfc\u5165\u306e\u307f\u3092\u884c\u3046\u9867\u5ba2\u306a\u3069\u3001\u7570\u306a\u308b\u30b3\u30b0\u30cb\u30fc\u30c8\u3092\u6bd4\u8f03\u3057\u3066\u3001\u8907\u6570\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u306e\u7d4c\u9a13\u306e\u9055\u3044\u3092\u7406\u89e3\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u30de\u30af\u30ed\u304b\u3089\u30de\u30a4\u30af\u30ed\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5207\u308a\u66ff\u3048\u3066\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8abf\u67fb\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<\/strong>: \u8ca1\u52d9\u696d\u7e3e\u3092\u5411\u4e0a\u3055\u305b\u308b\u3082\u306e\u306b\u95a2\u3059\u308b\u63a8\u5968\u4e8b\u9805\u3068\u4e88\u6e2c\u5206\u6790\u3092\u901a\u3057\u3066\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u6bb5\u968e\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u53ef\u80fd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3002<\/li>\n<li><strong>\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u5206\u6790<\/strong>: \u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u5171\u540c\u30bd\u30fc\u30c8\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u3088\u308a\u7279\u5b9a\u306e\u9818\u57df\u3092\u6398\u308a\u4e0b\u3052\u3001\u539f\u56e0\u5206\u6790\u3092\u8868\u793a\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u7d71\u8a08\u30c4\u30fc\u30eb\u3092\u9069\u7528\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30ab\u30b9\u30bf\u30e0\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9: <\/strong>\u64cd\u4f5c\u304c\u7c21\u5358\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u30af\u30ea\u30c3\u30af\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u6301\u3064\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ed\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u3069\u3053\u304b\u3089\u59cb\u3081\u308b\u304b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9867\u5ba2\u4e2d\u5fc3\u306e\u4f01\u696d\u6587\u5316\u306e\u4f5c\u6210\u306f\u3001\u3088\u308a\u7c21\u5358\u306b\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u00a0 \u3053\u308c\u306f\u3001\u4f01\u696d\u6587\u5316\u306b\u3068\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u3084\u30b3\u30a2\u6a5f\u80fd\u3092\u4f01\u696d\u306e\u6226\u7565\u7684\u512a\u5148\u4e8b\u9805\u306b\u6307\u5b9a\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u5168\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u6700\u5f8c\u306b\u3001\u3053\u306e\u6d1e\u5bdf\u3092\u884c\u52d5\u306b\u5f15\u304d\u51fa\u3059\u9069\u5207\u306a\u6280\u8853\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u805e\u304f\u3053\u3068\u306f\u3059\u3079\u3066\u3067\u3059\u3002 \u305d\u308c\u306a\u3057\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u52d5\u4f5c\u304c\u53ef\u80fd\u3067\u3042\u308a\u3001\u958b\u59cb\u5834\u6240\u3092\u898b\u5931\u3046\u5834\u5408\u3082\u591a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u611f\u60c5\u30c7\u30fc\u30bf\u306f\u3001\u7d4c\u9a13\u30d9\u30fc\u30b9\u306e\u7d4c\u6e08\u6027\u306e\u65b0\u3057\u3044\u901a\u8ca8\u3067\u3059\u3002\u00a0 \u4e88\u6e2c\u304a\u3088\u3073\u5148\u5165\u308c\u5206\u6790\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3082\u306e\u306a\u306e\u304b\u3092\u7279\u5b9a\u3057\u3001\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u60c5\u5831\u3092\u5f97\u305f\u4e0a\u3067\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u884c\u52d5\u3092\u8d77\u3053\u3057\u307e\u3059\u3002 Webex Experience Management \u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u4e2d\u5fc3\u306e\u7d44\u7e54\u306b\u306a\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u8ad6\u7406\u7684\u306a\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n<p>Webex Experience Management \u306b\u3064\u3044\u3066\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u5f53\u793e\u306e ebook \u3092 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\">\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<blockquote><p>Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/go\/cc\">\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u00a0<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u8a73\u7d30Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa: \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/delivering-magical-customer-experiences-at-cisco-contact-center-summit-2019-and-beyond\">\u5909\u9769 Cisco Contact Center \u306e\u30ea\u30ea\u30fc\u30b9 2019 \u304a\u3088\u3073 Beyond<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/your-contact-center-agents-journey-plays-acritical-role-in-customer-experience\">Contact Center \u306e\u5909\u66f4\u306b\u95a2\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u63d0\u4f9b\u3055\u308c\u307e\u3059\u304b? \u62c5\u5f53\u8005\u306e\u300c\u624b\u9806\u3092\u8e0f\u3080\u300d\u3067\u59cb\u307e\u308a\u307e\u3059\u3002\u00a0<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u306e AI \u3092\u5099\u3048\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u6df7\u5408\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002 <\/p>\n","protected":false},"author":5487,"featured_media":387644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278],"class_list":["post-387643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306b\u3064\u3044\u3066: AI \u3092\u5229\u7528\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5909\u9769\u3057\u307e\u3059\u3002 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex \u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306b\u3064\u3044\u3066: AI \u3092\u5229\u7528\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5909\u9769\u3057\u307e\u3059\u3002 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco \u306e AI \u3092\u5099\u3048\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u6df7\u5408\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-30T13:45:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Introducing-Webex-Experience-Management-Simple-AI-powered-journey-analytics-transforms-customer-and-agent-experiences-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2192\" \/>\n\t<meta property=\"og:image:height\" content=\"1367\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script type=\"application\/ld+json\" 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