{"id":387731,"date":"2019-11-11T23:01:50","date_gmt":"2019-11-12T07:01:50","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-%e3%81%af%e6%af%8e%e5%b9%b4%e3%81%ae-cisco-apjc-contact-center-%e3%81%ae%e3%83%9d%e3%83%bc%e3%83%88%e3%83%95%e3%82%a9%e3%83%aa%e3%82%aa%e3%81%ab%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%83%99\/"},"modified":"2019-11-11T23:01:50","modified_gmt":"2019-11-12T07:01:50","slug":"cisco-%e3%81%af%e6%af%8e%e5%b9%b4%e3%81%ae-cisco-apjc-contact-center-%e3%81%ae%e3%83%9d%e3%83%bc%e3%83%88%e3%83%95%e3%82%a9%e3%83%aa%e3%82%aa%e3%81%ab%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%83%99","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/cisco-%e3%81%af%e6%af%8e%e5%b9%b4%e3%81%ae-cisco-apjc-contact-center-%e3%81%ae%e3%83%9d%e3%83%bc%e3%83%88%e3%83%95%e3%82%a9%e3%83%aa%e3%82%aa%e3%81%ab%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%83%99\/","title":{"rendered":"Cisco \u306f\u6bce\u5e74\u306e Cisco APJC Contact Center \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5c0e\u5165\u3059\u308b"},"content":{"rendered":"<p>\u4eca\u65e5\u306e\u30e9\u30a4\u30c8\u30cb\u30f3\u30b0\u30b9\u30d4\u30fc\u30c9\u306e\u7af6\u5408\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3067\u306f\u3001\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u4fdd\u6301\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u304f\u9769\u65b0\u7684\u306a\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u308c\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u30af\u30e9\u30a6\u30c9\u3092\u6226\u7565\u7684\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u6a19\u306e\u9054\u6210\u306b\u5f79\u7acb\u3064\u6b21\u306e\u8ad6\u7406\u7684\u30b9\u30c6\u30c3\u30d7\u3068\u3057\u3066\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u306f\u65b0\u305f\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u65b0\u6a5f\u80fd\u306e\u8fc5\u901f\u306a\u914d\u5099\u3001\u30b9\u30b1\u30fc\u30eb\u306e\u5f3e\u529b\u6027\u3001\u30c1\u30e3\u30cd\u30eb\u3068\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u7d71\u5408\u3092\u6700\u3082\u5b89\u5168\u3067\u67d4\u8edf\u6027\u306e\u3042\u308b\u65b9\u6cd5\u3067\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u590f\u306b\u30b7\u30b9\u30b3\u304c\u5b9f\u65bd\u3057\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u54e1\u306e62%\u304c\u3001\u6b21\u306e18\u304b\u6708\u4ee5\u5185\u306b\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3092\u8a08\u753b\u3057\u3066\u3044\u308b\u3002 <strong><br \/>\n  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u306f?<\/a><br \/>\n<\/strong><\/p>\n<h2><strong>1 \u3064\u306e\u5e02\u5834\u3001\u591a\u304f\u306e\u30cb\u30fc\u30ba \u2013 1 \u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u9069\u5408\u3057\u306a\u3044<\/strong><\/h2>\n<p>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u5dee\u5225\u5316\u306b\u95a2\u3059\u308b\u65b0\u3057\u3044\u30b0\u30ed\u30fc\u30d0\u30eb\u6a19\u6e96\u306b\u306a\u308a\u3001\u3064\u307e\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u5358\u306b\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308b\u3068\u8a00\u3046\u3060\u3051\u3067\u3001\u5927\u898f\u6a21\u304a\u3088\u3073\u5c0f\u898f\u6a21\u306a\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u6700\u3082\u91cd\u8981\u306a\u9867\u5ba2\u5bfe\u9762\u306e\u30d3\u30b8\u30cd\u30b9\u6a5f\u80fd\u3067\u3059\u3002 \u3059\u3079\u3066\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u306f\u56fa\u6709\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u6280\u8853\u8981\u4ef6\u304c\u3042\u308a\u307e\u3059\u30021 \u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u30af\u30e9\u30a6\u30c9\u306b\u3042\u308b\u5834\u5408\u3067\u3082\u3001\u5e38\u306b\u3059\u3079\u3066\u304c\u5f53\u3066\u306f\u307e\u308b\u3068\u306f\u9650\u3089\u306a\u3044\u306e\u3067\u3059\u3002 \u00a0\u7c21\u5358\u3067\u30a2\u30b8\u30ea\u30c6\u30a3\u306b\u3001\u7c21\u5358\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u7d71\u5408\u901a\u8a71\u6a5f\u80fd\u304b\u3089\u3001\u3088\u308a\u5927\u304d\u304d\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3001\u305d\u3057\u3066\u4f01\u696d\u5168\u4f53\u306b\u53ca\u3076\u3088\u308a\u6df1\u3044\u7d71\u5408\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u307e\u3067\u3001\u3053\u308c\u3089\u3059\u3079\u3066\u306e\u88fd\u54c1\u304c\u53d6\u308a\u8fbc\u307f\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306f\u7ba1\u7406\u4e0d\u80fd\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30da\u30fc\u30b9\u3067\u306f\u52a0\u901f\u3057\u307e\u3059\u304c\u3001\u4f01\u696d\u306e\u63a1\u7528\u306f\u5927\u898f\u6a21\u306a\u5e02\u5834\u306b\u5bfe\u3057\u3066\u52d5\u304d\u304c\u5e83\u304c\u308a\u3001\u6700\u3082\u8907\u96d1\u3067\u8907\u96d1\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u5b89\u5b9a\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u3068\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u4fe1\u983c\u3067\u304d\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u5b89\u5168\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5f85\u3061\u7d9a\u3051\u308b\u306e\u3067\u3001\u3088\u308a\u6c17\u8efd\u3067\u3059\u3002<\/p>\n<p>Cisco \u306f\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308a\u3001Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u5bfe\u3057\u3066\u3053\u308c\u3089\u306e\u8981\u4ef6\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><strong>Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa <\/strong><\/h2>\n<p>Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306f\u3001\u5c0f\u898f\u6a21\u304a\u3088\u3073\u5927\u898f\u6a21\u306a\u4f01\u696d\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u308b\u3088\u3046\u306b\u7279\u5225\u306b\u8a2d\u8a08\u3055\u308c\u305f 2 \u3064\u306e\u30af\u30e9\u30a6\u30c9\u63d0\u4f9b\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center Enterprise<\/strong> \u6a5f\u80fd\u304c\u8c4a\u5bcc\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3059\u308b\u4f01\u696d\u5411\u3051\u3067\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u5f37\u5316\u3055\u308c\u3001\u5e83\u7bc4\u306a\u4e00\u9023\u306e API \u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u4f7f\u7528\u3055\u308c\u308b\u6570\u4e07\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center \u306f<\/strong> \u3001\u901a\u8a71\u6a5f\u80fd\u3068\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u7d71\u5408\u3057\u3066\u5c0e\u5165\u304c\u5bb9\u6613\u3067\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u4f01\u696d\u5411\u3051\u3067\u3059\u3002\u00a0 Webex Contact Center \u306f\u3001\u3069\u306e\u30b5\u30a4\u30ba\u306e\u4f01\u696d\u3067\u3082\u4f7f\u7528\u3067\u304d\u307e\u3059\u304c\u3001\u7279\u306b\u3001\u5206\u6563\u3055\u308c\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u6301\u3064\u5927\u4f01\u696d\u3001\u304a\u3088\u3073\u52b9\u7387\u5316\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3059\u308b\u4e2d\u898f\u6a21\u4f01\u696d\u3092\u63a2\u3057\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-302344\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio-300x153.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png 602w\" alt=\"\" width=\"602\" height=\"308\" \/><br \/>\n<\/a><\/p>\n<p>Webex Contact Center \u3068 Webex Contact Center Enterprise \u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u9867\u5ba2\u9593\u306e\u8c4a\u5bcc\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3001\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u3068\u6b63\u78ba\u306a\u30ad\u30e5\u30fc \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308b\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6700\u9069\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002 \u30c7\u30fc\u30bf\u5206\u6790\u306e\u30d1\u30ef\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u5404\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u52d5\u7684\u306b\u4e88\u6e2c\u3057\u3001\u305d\u306e\u30cb\u30fc\u30ba\u3092\u6700\u826f\u306e\u62c5\u5f53\u8005\u3068\u4e00\u81f4\u3057\u3001\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u89e3\u6c7a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e 2 \u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e3b\u306a\u5229\u70b9\u306e 1 \u3064\u306f\u3001Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u308b\u70b9\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u3067\u67d4\u8edf\u6027\u306e\u3042\u308b\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3067\u3042\u308a\u3001\u9867\u5ba2\u306f\u4ed6\u306e\u4e3b\u8981\u306a\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3 (Webex Calling\u3001Webex Teams\u3001\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30e9\u30a4\u30b6\u30fc\u3001\u304a\u3088\u3073\u6700\u8fd1\u53d6\u5f97\u3057\u305f Voicea \u304a\u3088\u3073 CloudCherry \u306e\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u4ed6\u306e\u4e3b\u8981\u306a\u30af\u30e9\u30a6\u30c9 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u306b\u7d44\u307f\u8fbc\u3080\u3053\u304c\u53ef\u80fd\u3067\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u5c02\u9580\u5bb6\u3068\u91cd\u8981\u306a\u60c5\u5831\u306b\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u540c\u50da\u3084\u9867\u5ba2\u3068\u5bfe\u8a71\u3057\u306a\u304c\u3089\u3001\u3088\u308a\u52b9\u7387\u7684\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u00a0 Contact Center \u7528\u306e Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4e21\u65b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u30d4\u30f3\u7559\u3081\u3055\u308c\u3066\u3044\u308b\u8907\u6570\u30c6\u30ca\u30f3\u30c8 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u00a0 \u8907\u6570\u30c6\u30ca\u30f3\u30c8\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001\u30af\u30e9\u30a6\u30c9\u306b\u5bfe\u3057\u3066\u4f01\u696d\u304c\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u306e\u901f\u6027\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2><strong>Webex Contact Center (\u7c21\u7d20)<\/strong><\/h2>\n<p>Webex Contact Center \u306f\u3001APJC \u5e02\u5834\u306b\u65b0\u3057\u304f\u8ffd\u52a0\u3055\u308c\u3001\u73fe\u5728\u5317\u7c73\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002 \u65b0\u3057\u3044\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u304c\u82f1\u56fd\u3001\u30c9\u30a4\u30c4\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3067\u958b\u304f\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u601d\u3044\u7acb\u3063\u305f\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30c7\u30b6\u30a4\u30f3\u3001\u76f4\u611f\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u5171\u901a\u306e\u30ad\u30e5\u30fc\u3068\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30dc\u30c3\u30c8\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001IVR\u3001\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3001\u69cb\u7bc9\u6e08\u307f\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b3\u30cd\u30af\u30bf\u3001\u304a\u3088\u3073\u9ad8\u54c1\u8cea\u306a\u901a\u8a71\u3068\u7ba1\u7406\u306e\u5bb9\u6613\u6027\u3092\u5b9f\u73fe\u3059\u308b Webex Calling \u3068\u306e\u6df1\u3044\u7d71\u5408\u306b\u3088\u308a\u3001\u4e2d\u5c0f\u898f\u6a21\u4f01\u696d\u306b\u7406\u60f3\u7684\u3067\u3059\u3002\u00a0 Webex Contact Center \u306f\u3001Contact Center \u7528\u306e\u8907\u6570\u30c6\u30ca\u30f3\u30c8 Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u57fa\u790e\u6a5f\u80fd\u304b\u3089\u3082\u30e1\u30ea\u30c3\u30c8\u3092\u6301\u3064\u8907\u6570\u30c6\u30ca\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<h2><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u7528\u306e Webex Contact Center Enterprise<\/strong><\/h2>\n<p>Webex Contact Center Enterprise \u306f\u3001\u6765\u65e9\u3044\u6642\u671f\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u5e02\u5834\u3067\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u5805\u56fa\u306a\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u65e2\u5b58\u306e\u304a\u5ba2\u69d8\u304a\u3088\u3073\u5e45\u5e83\u3044\u5e02\u5834\u304b\u3089\u306e\u5727\u5012\u7684\u306a\u8981\u6c42\u306b\u5bfe\u5fdc\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b9\u30b1\u30fc\u30eb\u3068\u30ea\u30fc\u30c1\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30b3\u306e\u512a\u308c\u305f\u57fa\u6e96\u3092\u6301\u3064\u3001\u5f53\u793e\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u719f\u5ea6\u3068\u6d17\u7df4\u306b\u4e00\u81f4\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002\u00a0 Webex Contact Center Enterprise \u306f\u3001Contact Center \u7528\u306e\u8907\u6570\u30c6\u30ca\u30f3\u30c8 Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u57fa\u790e\u6a5f\u80fd\u304b\u3089\u3082\u30e1\u30ea\u30c3\u30c8\u3092\u6301\u3064\u30de\u30eb\u30c1\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<p>Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u4e3b\u306a\u5229\u70b9\u306f\u3001\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>Cisco \u304c\u6240\u6709\u3001\u7ba1\u7406\u3001\u904b\u7528\u3059\u308b\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3068\u30af\u30e9\u30a6\u30c9\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3<\/li>\n<li>\u30b7\u30b9\u30b3\u306e\u696d\u754c\u30c8\u30c3\u30d7\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u57fa\u6e96\u3078\u306e\u5b8c\u5168\u6e96\u62e0<\/li>\n<li>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306e\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u306b\u6e96\u62e0\u3059\u308b\u30ed\u30fc\u30ab\u30eb\u6e96\u62e0\u306e\u305f\u3081\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5c55\u958b\u3055\u308c\u305f\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3067\u3001\u6b21\u306e\u5e74\u306e\u4e0a\u534a\u671f\u306b\u30a2\u30b8\u30a2\u3078\u306e\u5c55\u958b\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u9023\u643a\u306e\u305f\u3081\u306eAPI\u3092\u542b<sup>\u3080<\/sup> \u8c4a\u5bcc\u306a\u6a5f\u80fd<\/li>\n<li>\u30af\u30e9\u30a6\u30c9 \u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u308b\u9ad8\u5ea6\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5b8c\u5168\u306a\u88dc\u8db3<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\">   <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-302345 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center-300x199.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png 695w\" alt=\"Cisco Contact Center\u3001VP\u3001Omar Tkol\" width=\"695\" height=\"462\" \/> <\/a> <strong>Cisco Contact Center<\/strong>(\/caption)<\/p>\n<p>\u62c5\u5f53\u526f\u793e\u9577\u3001Omar Tkol<\/p>\n<h2><strong>\u5f8c\u3067\u3082\u3046\u5c11\u3057<\/strong><\/h2>\n<p>\u4eca\u65e5\u3067\u306f\u3001Cisco APJC Contact Center\u306e<a href=\"https:\/\/www.cisco.com\/c\/m\/digital\/apj\/84978.html\">  <\/a>\u30a4\u30d9\u30f3\u30c8\u3067\u3001\u6b21\u4e16\u4ee3\u306e\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3044\u3046\u30d3\u30b8\u30e7\u30f3\u3092\u5171\u6709\u3057\u3001\u30b7\u30b9\u30b3 <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">\u306e\u6700\u65b0\u306e\u53d6\u5f97(Voicea<\/a>  <a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">\u304a\u3088\u3073 CloudCherry<\/a>)\u306e2\u3064\u3092\u5f37\u8abf\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>Voicea \u306e Enterprise Voice Assistant (EVA) \u306f\u3001\u9ad8\u5ea6\u306a\u30b9\u30d4\u30fc\u30c1\u8a8d\u8b58\u3068\u8b70\u4e8b\u6587\u5b57\u3092\u76f4\u63a5\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306b\u53d6\u308a\u8fbc\u307f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u305d\u306e\u9867\u5ba2\u306e\u9593\u306b\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u77ac\u9593\u3092\u4f5c\u308a\u51fa\u3057\u3001\u901a\u8a71\u306e\u30e9\u30c3\u30d7\u3092\u5408\u7406\u5316\u3057\u3001\u4ed6\u306e\u591a\u304f\u306e\u5229\u70b9\u306e\u4e2d\u3067\u3082\u3088\u308a\u826f\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>CloudCherry\u306f\u3001AI\u30d9\u30fc\u30b9\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406(CEM)\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u9867\u5ba2\u306e\u58f0(VOC)\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u6a5f\u80fd\u3092\u76f4\u63a5\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u53d6\u308a\u5165\u308c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3067\u306e\u5bfe\u8a71\u306e\u524d\u3068\u5f8c\u306b\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ffd\u8de1\u3001\u6e2c\u5b9a\u3001\u304a\u3088\u3073\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30cd\u30c3\u30c8\u4e0a\u306e\u5f97\u70b9(NPS)\u304a\u3088\u3073\u9867\u5ba2\u6e80\u8db3(CSAT)\u3092\u6539\u5584\u3059\u308b\u4e88\u6e2c\u304a\u3088\u3073\u7a4d\u6975\u7684\u306a\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p><strong>\u304a\u8003<\/strong>  \u3048\u3092\u9589\u3058\u308b\u3054\u8003\u3048 APJC \u5730\u57df\u306b\u304a\u3051\u308b\u9867\u5ba2\u3078\u306e\u53d6\u308a\u7d44\u307f\u3068\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3067\u306e\u7d99\u7d9a\u7684\u306a\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u793a\u3059\u8a08\u753b\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u6280\u8853\u304c\u5f53\u793e\u306e\u9867\u5ba2\u306b\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u306b\u5fdc\u3048\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u3001\u30af\u30e9\u30a6\u30c9\u3068\u30c7\u30fc\u30bf\u60c5\u5831\u306b\u3088\u3063\u3066\u5f37\u5316\u3055\u308c\u305f\u8c4a\u5bcc\u306a\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u80fd\u306b\u3057\u3001AI \u306b\u3088\u3063\u3066\u62e1\u5f35\u3055\u308c\u305f\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u80fd\u529b\u3092\u4e0e\u3048\u3001\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u30c1\u30fc\u30e0\u3092\u63a5\u7d9a\u3057\u3066\u3088\u308a\u826f\u3044\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<blockquote><p>Webex Contact Center \u306b\u3064\u3044\u3066\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u5f53\u793e\u306e eBook \u3092\u304a<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\"> \u8aad\u307f\u304f\u3060\u3055\u3044<\/a>\u3002 Cisco Contact Center \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/delivering-magical-customer-experiences-at-cisco-contact-center-summit-2019-and-beyond\">Cisco Contact Center 2019 \u304a\u3088\u3073\u305d\u308c\u4ee5\u964d\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">\u65b0\u3057\u3044\u30b0\u30ed\u30fc\u30d0\u30eb\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u306e\u304a\u77e5\u3081<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\">Contact Center \u304c\u8907\u96d1\u306a\u30c8\u30e9\u30c3\u30d7\u306b\u53d6\u308a\u8fbc\u3080\u306e\u3092\u3084\u3081\u3055\u305b\u3066\u304f\u3060\u3055\u3044<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">Cisco \u306f CloudCherry \u3092\u53d6\u5f97\u3057\u3001Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5f37\u5316\u3059\u308b\u4e88\u5b9a\u3067\u3059<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u30b7\u30b9\u30b3\u306e\u65b9\u5411\u6027\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5480,"featured_media":18610,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[3851,4278,15036],"class_list":["post-387731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-collaboration-solutions","tag-contact-center-as-a-service","tag-webex-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u306f\u6bce\u5e74\u306e Cisco APJC Contact Center \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5c0e\u5165\u3059\u308b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u306f\u6bce\u5e74\u306e Cisco APJC Contact Center \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5c0e\u5165\u3059\u308b | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u30b7\u30b9\u30b3\u306e\u65b9\u5411\u6027\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-12T07:01:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" 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