{"id":387797,"date":"2019-09-18T04:45:19","date_gmt":"2019-09-18T11:45:19","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e6%96%b0%e3%81%97%e3%81%84%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e3%80%81%e3%82%b9%e3%82%b1%e3%83%bc%e3%83%a9%e3%83%96%e3%83%ab%e3%80%81%e3%82%b3%e3%82%b0%e3%83%8b%e3%83%86%e3%82%a3%e3%83%96\/"},"modified":"2019-09-18T04:45:19","modified_gmt":"2019-09-18T11:45:19","slug":"%e6%96%b0%e3%81%97%e3%81%84%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e3%80%81%e3%82%b9%e3%82%b1%e3%83%bc%e3%83%a9%e3%83%96%e3%83%ab%e3%80%81%e3%82%b3%e3%82%b0%e3%83%8b%e3%83%86%e3%82%a3%e3%83%96","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%96%b0%e3%81%97%e3%81%84%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e3%80%81%e3%82%b9%e3%82%b1%e3%83%bc%e3%83%a9%e3%83%96%e3%83%ab%e3%80%81%e3%82%b3%e3%82%b0%e3%83%8b%e3%83%86%e3%82%a3%e3%83%96\/","title":{"rendered":"\u65b0\u3057\u3044\u30b0\u30ed\u30fc\u30d0\u30eb\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u306e\u304a\u77e5\u3081"},"content":{"rendered":"<p>\u4eca\u9031\u306f\u3001\u6bce\u5e74\u958b\u50ac\u3055\u308c\u308b Cisco <a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/summary\">   <strong>Contact Center \u306e<\/strong> <\/a>   <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"> <strong> \u30d7\u30ed\u30b0\u30e9\u30e0\u306e 10 \u5e74\u306e\u8a18\u5ff5\u65e5\u3092\u8fce\u3048\u3001\u5f53\u793e\u306e Cisco Contact Center<\/strong> <\/a>\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u5bfe\u3059\u308b\u6700\u65b0\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u77e5\u308b\u3001Cisco \u5dde\u306e\u6307\u5b9a\u3055\u308c\u305f\u30d5\u30ed\u30ea\u30c0\u5dde\u3067\u3001\u7f8e\u3057\u3044\u30d5\u30ed\u30ea\u30c0\u306b\u3053\u3053\u306b\u96c6\u307e\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2019432\">   <strong> <\/strong><\/a> \u4eca\u56de\u306e\u30a4\u30d9\u30f3\u30c8\u3067\u884c\u3063\u3066\u3044\u308b\u5927\u304d\u306a\u901a\u77e5\u306e\u4e00\u90e8\u3001\u3055\u3089\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3067\u5f53\u793e\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u307e\u305f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001\u901a\u8a71\u3001\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30d0\u30a4\u30b9\u3092\u542b\u3080\u5305\u62ec\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u3067\u30b7\u30b9\u30b3\u304c\u304a\u5ba2\u69d8\u306b\u3082\u63d0\u4f9b\u3059\u308b\u4fa1\u5024\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<h2>\u53d6\u308a\u8fbc\u307f\u4e2d\u3067\u3059!<\/h2>\n<p>\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bWebex Contact Center<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\"> <strong> \u306b\u5927\u304d\u306a\u6539\u5584\u3092\u884c\u3044\u3001\u4e16\u754c\u4e2d\u306e\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u3001Webex<\/p>\n<p>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u7ba1\u7406\u3092\u7c21\u7d20\u5316\u3057\u307e\u3057\u305f\u3002 <\/strong>   <\/a> \u3053\u306e\u901a\u77e5\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<h2>\u30a2\u30ca\u30a6\u30f3\u30b9\u306e\u30cf\u30a4\u30e9\u30a4\u30c8<\/h2>\n<p><strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u30dc\u30a4\u30b9 <\/strong>Webex Contact Center\u306fWebex Calling\u3068\u7d71\u5408\u3055\u308c\u3001\u4f01\u696d\u30ec\u30d9\u30eb\u306e\u97f3\u58f0\u3092\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u63d0\u4f9b\u3057\u3001\u901a\u8a71\u54c1\u8cea\u3092\u5411\u4e0a\u3057\u3001\u8cfc\u5165\u3001\u5c0e\u5165\u3001\u304a\u3088\u3073\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306e<\/strong> \u62e1\u5927Webex Contact Center\u306f\u3001\u30c6\u30ca\u30f3\u30c8\u3054\u3068\u306b\u6700\u59273,000\u540d\u306e\u62c5\u5f53\u8005\u3092\u62e1\u5927\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u3054\u3068\u306b\u7121\u5236\u9650\u306b\u30c6\u30ca\u30f3\u30c8\u3092\u5897\u3084\u3057\u3001\u30af\u30e9\u30a6\u30c9\u306e\u4e2d\u578b\u304b\u3089\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u306e\u6539\u5584\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u67d4\u8edf\u306b\u30d3\u30b8\u30cd\u30b9\u306e\u8981\u6c42\u306b\u5fdc\u3058\u3066\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3084\u30c0\u30a6\u30f3\u3092\u884c\u3046\u4e00\u65b9\u3067\u3001\u30ea\u30bd\u30fc\u30b9\u3068\u5168\u4f53\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027<\/strong> \u82f1\u56fd\u3068\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306b\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u958b\u3057\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u3053\u308c\u3089\u306e\u5730\u57df\u306e\u9867\u5ba2\u306e\u30ed\u30fc\u30ab\u30eb\u30c7\u30fc\u30bf\u306e\u5834\u6240\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u826f\u304f\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u4f1a\u8a71IVR<\/strong> \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u7d4c\u9a13Webex Contact Center\u306e\u65b0\u3057\u3044\u4f1a\u8a71\u578bIVR\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u30b3\u30fc\u30eb\u30a4\u30f3\u3059\u308b\u9867\u5ba2\u306b\u96fb\u8a71\u3092\u4f7f\u3063\u3066\u76f4\u611f\u7684\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001IVR\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u30b3\u30fc\u30eb\u30a4\u30f3\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u6539\u5584<\/strong> \u5f53\u793e\u3067\u306f\u3001\u6700\u65b0\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u9593\u306e\u5bfe\u8a71\u7528\u306e\u65b0\u3057\u3044\u30e1\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fdWebex Teams\u3057\u307e\u3057\u305f\u3002 \u3053\u306e\u6539\u5584\u306b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u306e\u5439\u304d\u51fa\u3057\u306e\u767a\u751f\u304c\u7c21\u5358\u3001\u9867\u5ba2\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30dc\u30c3\u30c8\u3068\u306e\u7d71\u5408\u3001\u9032\u884c\u4e2d\u306e\u30c1\u30e3\u30c3\u30c8\u306e\u97f3\u58f0\u307e\u305f\u306f\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001Gmail \u304a\u3088\u3073 Office365 \u5411\u3051\u30e1\u30fc\u30eb\u6a5f\u80fd\u306a\u3069\u3067\u3059\u3002<\/p>\n<p><strong>\u6539\u826f\u3055\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong> 74%\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3068\u8003\u3048\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u306e74%\u3067\u3042\u308b\u3002 \u3053\u306e\u305f\u3081\u3001Webex Contact Center \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u518d\u8a2d\u8a08\u3057\u3001\u7ba1\u7406\u8005\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3057\u306a\u304c\u3089\u3001\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001\u3088\u308a\u80af\u5b9a\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002 \u65b0\u3057\u3044 UI \u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3082\u3063\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u884c\u3044\u3001Webex \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5168\u4f53\u3067\u4e00\u8cab\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u305f\u3081\u306b\u3001Webex \u306e\u30eb\u30c3\u30af\u30a2\u30f3\u30c9\u30d5\u30a3\u30fc\u30eb\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u7ba1\u7406\u306e\u7c21\u7d20\u5316<\/strong> Webex Contact Center\u306e\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3068\u7ba1\u7406\u3092\u76f4\u611f\u7684\u306a\u30c4\u30fc\u30eb\u306b\u7d44\u307f\u8fbc\u307f\u3001\u304a\u5ba2\u69d8\u304c\u7ba1\u7406Webex Control Hub\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e Webex \u88fd\u54c1\u306e\u4e00\u5143\u5316\u3055\u308c\u305f\u7ba1\u7406\u7d4c\u9a13\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u3001\u3088\u308a\u65e9\u304f\u3001\u3088\u308a\u7c21\u5358\u3067\u3001\u3088\u308a\u7c21\u5358\u306a\u30c6\u30ca\u30f3\u30c8\u304a\u3088\u3073 SIP \u30c8\u30e9\u30f3\u30af\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3092\u53ef\u80fd\u306b\u3057\u3001\u8907\u96d1\u3055\u3092\u6e1b\u3089\u3057\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3057\u3001IT \u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<h2><strong>\u8003\u3048\u306f\u9589\u3058\u308b<\/strong><\/h2>\n<p>\u3053\u308c\u3089\u306e\u65b0\u3057\u3044Webex Contact Center\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001Cisco\u306f\u5f53\u793e\u306e\u30d3\u30b8\u30e7\u30f3\u304c\u6700\u3082\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u5b9f\u73fe\u3059\u308b\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u30de\u30fc\u30af\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u5bff\u547d\u306e\u4fa1\u5024\u304c\u6700\u7d42\u7684\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<p>Webex Contact Center \u306b\u3064\u3044\u3066\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u5f53\u793e\u306e eBook \u3092\u304a <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">   <strong>\u8aad\u307f\u304f\u3060\u3055\u3044\u3002<\/strong> <\/a><\/p>\n<p>Cisco 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