{"id":387817,"date":"2019-10-03T10:39:18","date_gmt":"2019-10-03T17:39:18","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-csm-%e3%82%92%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%99%e3%82%8b-1-%e6%97%a5\/"},"modified":"2019-10-03T10:39:18","modified_gmt":"2019-10-03T17:39:18","slug":"cisco-csm-%e3%82%92%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%99%e3%82%8b-1-%e6%97%a5","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/video-conferencing\/cisco-csm-%e3%82%92%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%99%e3%82%8b-1-%e6%97%a5\/","title":{"rendered":"Cisco CSM \u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b 1 \u65e5"},"content":{"rendered":"<p><span><br \/>\n  <strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30d6\u30ed\u30b0 \u30b7\u30ea\u30fc\u30ba<\/strong> <\/span>  <em>\u30ab\u30b9\u30bf\u30de\u30fc <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\">\u30b5\u30af\u30bb\u30b9 \u30d6\u30ed\u30b0<\/a> \u30b7\u30ea\u30fc\u30ba\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc (CSM) \u3068\u305d\u306e\u9867\u5ba2\u304c\u6ce8\u76ee\u3092\u96c6\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30b9\u30c8\u30fc\u30ea\u30fc\u3092\u30b9\u30dd\u30c3\u30c8\u30e9\u30a4\u30c8\u3057\u307e\u3059\u3002 Cisco \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u7d44\u7e54\u3078\u306e\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u306e\u7d50\u679c\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/em><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6642\u9593\u304c\u904e\u3054\u3057\u307e\u3057\u305f<\/h2>\n<p>Amal \u30c1\u30fc\u30e0\u306e\u6210\u529f\u306f\u591a\u304f\u306e\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u9867\u5ba2\u3092\u697d\u3057\u307e\u305b\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u9a5a\u304f\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u7c21\u5358\u306b\u884c\u3046\u969b\u3001\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u3068\u5171\u6709\u3057\u3001\u6700\u521d\u304b\u3089\u554f\u984c\u3092\u8d77\u3053\u3057\u307e\u3057\u305f\u3002 \u305d\u3057\u3066\u305d\u306e\u300cAha\u300d\u306f\u3001Webex \u304c\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3057\u3066\u3069\u306e\u304f\u3089\u3044\u306e\u6a5f\u80fd\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306e\u304b\u3001\u9867\u5ba2\u306e\u76ee\u3092\u5e83\u304c\u3063\u305f\u6642\u306b\u7d4c\u9a13\u3059\u308b\u6642\u9593\u304c\u591a\u304b\u3063\u305f\u3002<\/p>\n<p>Amal\u306f\u6bce\u65e5\u3001\u7d20\u6674\u3089\u3057\u3044\u4eba\u6750\u3001\u7d4c\u9a13\u3001\u8208\u5473\u304b\u3089\u69cb\u6210\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3(CSM)\u306e\u7d20\u6674\u3089\u3057\u3044\u30c1\u30fc\u30e0\u3092\u7ba1\u7406\u3059\u308b\u6a5f\u4f1a\u3060\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002 \u5f7c\u5973\u306e\u30c1\u30fc\u30e0\u306e\u591a\u69d8\u306a\u80cc\u666f\u3068\u30d1\u30fc\u30ab\u30ea\u30c6\u30a3\u3067\u3001Cisco \u306e RTP \u30ad\u30e3\u30f3\u30d1\u30b9(RA\u30e6\u30fc\u30b6\u30fc\u3001NC)\u3067\u6bce\u65e5\u50cd\u304d\u3001\u697d\u3057\u307f\u3068\u76db\u308a\u4e0a\u304c\u308a\u3092\u611f\u3058\u307e\u3059\u3002<\/p>\n<blockquote><p>\u300c\u79c1\u306e\u4ed5\u4e8b\u306f\u591a\u304f\u306e\u79fb\u52d5\u53ef\u80fd\u306a\u90e8\u5206\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u6b21\u306e\u65e5\u3068\u540c\u3058\u3067\u306f\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u3002 -Amal Abdelwahab Elhag<\/p><\/blockquote>\n<p>Amal \u306f\u81ea\u5206\u306e\u4ed5\u4e8b\u306e\u591a\u304f\u3092\u9867\u5ba2\u3068\u30c1\u30fc\u30e0\u3068\u306e\u5bfe\u8a71\u306b\u8cbb\u3084\u3057\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30c1\u30fc\u30e0\u6226\u7565\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0 \u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u307e\u305f\u306f CSM \u306e\u9762\u63a5(\u306f\u3044\u3001\u5f7c\u5973\u306e\u30c1\u30fc\u30e0\u306f\u5897\u52a0\u4e2d\u3067\u3059)\u306e\u554f\u3044\u5408\u305b\u306b\u95a2\u3057\u3066\u3001\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u5b85\u3067\u81ea\u7531\u306a\u6642\u9593\u3092\u53d6\u308a\u623b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>Amal&#8217;s Team \u304c\u305d\u308c\u3092\u5b8c\u4e86\u3059\u308b\u65b9\u6cd5<\/h2>\n<p>Amal \u306f Webex \u3067\u5f7c\u5973\u306e\u30c1\u30fc\u30e0\u3068\u4ed5\u4e8b\u3092\u3059\u308b\u306e\u3082\u7c21\u5358\u3060\u3068\u6c17\u3044\u307e\u3059\u3002 \u30aa\u30d5\u30a3\u30b9\u306b\u3044\u308d\u3001\u307e\u305f\u306f\u9867\u5ba2\u3068\u4f1a\u3046\u51fa\u5f35\u4e2d\u3067\u3082\u3001\u5168\u54e1\u304c\u5e38\u306b\u3064\u306a\u304c\u308a\u3001\u5e38\u306b\u30b9\u30d4\u30fc\u30c9\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002 \u81ea\u5206\u306eWebex Teams(Amal About The Webex \u3068\u3044\u3046\u540d\u524d)\u3001CSM \u306f\u30cb\u30e5\u30fc\u30b9\u3001\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3001\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5171\u6709\u3057\u307e\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30cd\u30b9\u958b\u767a\u3084\u4eca\u5f8c\u306e\u30a4\u30d9\u30f3\u30c8\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u3001\u30c1\u30fc\u30e0\u3067\u306e\u7372\u5f97\u3092\u795d\u3046\u305f\u3081\u306b\u3001\u5c11\u306a\u304f\u3068\u3082\u9031\u306b 1 \u56de\u306f\u4f1a\u3044\u307e\u3059\u3002 Amal&#8217;s \u306e\u30c1\u30fc\u30e0\u304c\u3001\u5bb6\u65cf\u3068\u4f11\u65e5\u306e\u5199\u771f\u3092\u5171\u6709\u3057\u305f\u308a\u3001\u660e\u308b\u3044\u65e5\u306e\u5199\u771f\u3092\u697d\u3057\u308f\u305b\u305f\u308a\u3059\u308b\u305f\u3081\u306b\u3001Amal&#8217;s team \u306f\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u30ec\u30d9\u30eb\u3067\u63a5\u7d9a\u3059\u308b\u5834\u6240\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-297364\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\" alt=\"\u512a\u79c0\u306a\u4eba\u6750\u3001\u7d4c\u9a13\u3001\u304a\u3088\u3073\u8208\u5473\u3092\u6301\u3063\u305f\u5ba2\u3055\u304b\u3089\u69cb\u6210\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3(CSM)\" width=\"800\" height=\"600\" \/><br \/>\n<\/a><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u5c0e\u5165\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4f5c\u6210<\/h2>\n<p>\u30c1\u30fc\u30e0\u3067\u6bce\u9031\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001Amal \u306f\u9867\u5ba2\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u5e38\u306b\u6700\u9ad8\u306e\u4f4d\u7f6e\u306b\u3044\u308b\u65b9\u6cd5\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002 \u540c\u6c0f\u306f\u3001\u3053\u308c\u3089\u306e\u76ee\u6a19\u304c\u3001Webex\u3067\u9054\u6210\u3092\u671b\u3080\u7570\u306a\u308b\u7d44\u7e54\u306b\u3088\u3063\u3066\u3069\u306e\u3088\u3046\u306b\u5f62\u5316\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u3092\u8aac\u660e\u3059\u308b\u3002<\/p>\n<p>CSM \u306f\u6539\u5584\u306e\u9818\u57df\u3092\u8b58\u5225\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u306e\u4f7f\u7528\u72b6\u6cc1\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u898b\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u308c\u4ee5\u5916\u306e\u5834\u5408\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f Webex \u69cb\u6210\u306e\u5fae\u8abf\u6574\u3092\u512a\u5148\u3055\u305b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u3059\u3079\u3066\u306f\u3001\u9867\u5ba2\u3001\u6210\u529f\u30d7\u30e9\u30f3\u3001\u304a\u3088\u3073\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u6b63\u78ba\u306a\u5834\u6240\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u81ea\u5206\u306e\u4ed5\u4e8b\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u308b<\/h2>\n<p>Amal \u306e\u30c1\u30fc\u30e0\u306b\u306f\u5f37\u529b\u306a\u50cd\u304d\u65b9\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30aa\u30d5\u30a3\u30b9\u306e\u5185\u90e8\u3068\u793e\u5916\u306e\u4e21\u65b9\u3092\u3055\u307e\u3056\u307e\u306a\u697d\u3057\u307f\u65b9\u304c\u3042\u308a\u307e\u3059\u3002 \u5f7c\u3089\u304c\u624b\u3092\u96e2\u3057\u305f\u6642\u3001\u5730\u57df\u306b\u623b\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u98df\u3092\u697d\u3057\u3080\u3001\u624b\u632f\u308a\u3092\u3059\u308b\u3001\u73fe\u5730\u3067\u30dc\u30e9\u30f3\u30c6\u30a3\u30a2\u6d3b\u52d5\u3092\u3059\u308b\u306a\u3069\u306e\u697d\u3057\u307f\u3092\u697d\u3057\u3080\u5834\u5408\u304c\u3088\u304f\u4f7f\u3048\u307e\u3059\u3002<\/p>\n<p>\u300c\u79c1\u305f\u3061\u306f\u7686\u3001\u4ed5\u4e8b\u306b\u591a\u304f\u306e\u8003\u3048\u304c\u3042\u308a\u307e\u3059\u3002 \u5f53\u793e\u304c\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u88fd\u54c1\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u304c\u3001\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u9650\u308a\u597d\u611f\u3092\u4e0e\u3048\u3001\u304a\u5ba2\u69d8\u306b\u611b\u3057\u3066\u6b32\u3057\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u304c\u6bce\u65e5\u4ed5\u4e8b\u306b\u5bfe\u3059\u308b\u4fa1\u5024\u3084\u5f71\u97ff\u3092\u76f4\u63a5\u76ee\u306b\u898b\u308b\u306e\u3067\u3059\u304b\u3089\u3001Webex \u306b\u5bfe\u3059\u308b\u81ea\u7136\u306a\u90e8\u5206\u306f\u3001\u9867\u5ba2\u3068\u79c1\u305f\u3061\u306e\u53cc\u65b9\u306e\u81ea\u7136\u306a\u30d7\u30ed\u30bb\u30b9\u306e\u4e00\u90e8\u3067\u3059\u3002\u300d\u3068\u30a2\u30de\u30ea\u6c0f\u306f\u8a00\u3046\u3002<\/p>\n<p>Amal \u306b\u5c0b\u306d\u308b\u3068\u3001\u5f7c\u5973\u306f\u81ea\u5206\u306e\u4ed5\u4e8b\u306b\u3064\u3044\u3066\u4f55\u304c\u4e00\u756a\u91cd\u8981\u306a\u306e\u304b\u3092\u6559\u3048\u3066\u3082\u3089\u3048\u307e\u3059\u3002\u5f7c\u5973\u306f\u300c\u3059\u3079\u3066\u300d\u3068\u4e00\u7dd2\u306b\u7d20\u65e9\u304f\u623b\u308a\u3001\u79c1\u306b\u307b\u307b\u7b11\u307f\u3092\u611f\u3058\u53d6\u308a\u307e\u3059\u3002 \u5f7c\u5973\u306f\u305d\u306e\u5f8c\u3001\u30c1\u30fc\u30e0\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306a\u958b\u767a\u304c\u3001CSM\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u4ed5\u4e8b\u3067\u6700\u3082\u6709\u76ca\u306a\u4e00\u90e8\u3060\u3068\u8a00\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u81ea\u5206\u306e\u30c1\u30fc\u30e0\u304c\u80fd\u529b\u3068\u81ea\u4fe1\u3092\u6301\u3063\u3066\u6210\u9577\u3057\u3066\u3044\u308b\u306e\u3092\u898b\u3066\u697d\u3057\u3081\u306d\u3002 CSM\u304c\u3001\u81ea\u5206\u304c\u9867\u5ba2\u306e\u6210\u529f\u306b\u679c\u305f\u3059\u5f79\u5272\u3092\u8a8d\u8b58\u3057\u305f\u77ac\u9593\u304b\u3089\u3001\u660e\u308b\u3044\u7d50\u679c\u304c\u5909\u308f\u308b\u3068\u304d\u3001\u9867\u5ba2\u306f\u8a2d\u5b9a\u3057\u305f\u4ee5\u4e0a\u306b\u9054\u6210\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3068\u6c7a\u3081\u305f\u3068\u611f\u3058\u308b\u306e\u3067\u3059\u3002\u300d\u3068\u30a2\u30de\u30f3\u6c0f\u306f\u8a00\u3046\u3002<\/p>\n<h2>\u3088\u308a\u5927\u304d\u306a\u554f\u984c\u306b\u53d6\u308a\u8fbc\u3080<\/h2>\n<p>Amal \u306e\u5834\u5408\u3001\u30c1\u30fc\u30e0\u306e\u5168 CSM \u304c\u81ea\u5206\u306e\u6210\u529f\u3068\u9867\u5ba2\u306e\u6210\u529f\u3068\u306e\u95a2\u4fc2\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u540c\u6c0f\u306f\u3001\u9867\u5ba2\u304c Webex \u88fd\u54c1\u3092\u78ba\u5b9f\u306b\u63a1\u7528\u3057\u6210\u529f\u306b\u5411\u304b\u3048\u308b\u4ee5\u4e0a\u306e\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u3002 \u4ed5\u4e8b\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u300c\u5f53\u793e\u3067\u306f\u3001\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u60a3\u8005\u3092\u8a3a\u65ad\u3057\u3001\u53d6\u308a\u6271\u3046\u30c4\u30fc\u30eb\u3092\u533b\u5e2b\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u304c\u9867\u5ba2\u3068\u306e\u30d5\u30a7\u30a4\u30b9\u30c4\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u69cb\u7bc9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u5f53\u793e\u3067\u306f\u3001\u5206\u6563\u3055\u308c\u305f\u5b66\u7fd2\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u53d7\u8b1b\u8005\u3068\u6559\u5e2b\u3092\u3064\u306a\u304c\u304f\u305f\u3081\u306b\u3001\u30af\u30e9\u30b9\u30eb\u30fc\u30e0\u306e\u58c1\u3092\u30d6\u30ec\u30a4\u30af\u30c0\u30a6\u30f3\u3057\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u4eca\u305d\u308c\u304c\u59cb\u307e\u308b\u8a71\u3057\u5408\u3044\u3067\u3059\u3002\u79c1\u305f\u3061\u306e\u304a\u5ba2\u69d8\u306f\u3001Webex \u3092\u6bce\u65e5\u4f7f\u3063\u3066\u3001\u5909\u5316\u3092\u751f\u307f\u51fa\u3059\u65b0\u3057\u3044\u65b9\u6cd5\u3092\u5171\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068 Amal \u306f\u8a9e\u308b\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u7406\u7531\u304b\u3089\u3001Amal \u306f\u3001\u5f7c\u5973\u306e\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u305f\u3081\u306b\u4e0a\u3092\u9032\u3081\u3001\u305d\u308c\u4ee5\u4e0a\u306b\u9032\u3080\u5fc5\u8981\u304c\u3042\u308b\u3001\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u5f7c\u3089\u304c\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\u3088\u308a\u306f\u308b\u304b\u306b\u5927\u304d\u3044\u88fd\u54c1\u3060\u3068\u611f\u3058\u3066\u3044\u308b\u304b\u3089\u3060\u3002<\/p>\n<blockquote><p>\u5c0e\u5165\u306b\u95a2\u3059\u308b\u30ea\u30bd\u30fc\u30b9\u306f\u3001\u6b21\u304b\u3089\u78ba\u8a8d <a href=\"http:\/\/cs.co\/webexadoption\">   <strong>cs.co\/webexadoption<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d9606114fde9.jpeg\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-297448\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d9606114fde9-150x150.jpeg\" alt=\"Simon Capstick-Capstick-Simon\u3001Copy\u3001Digital Experiences &#038; Collaboration at Cisco\" width=\"155\" height=\"103\" \/><br \/>\n  <\/a>\u30b2\u30b9\u30c8\u30d6\u30ed\u30ac\u30fc\uff1a Simon Capstick-Simon\u3001Copy simon\u3001Digital Experiences &#038;Collaboration at CiscoSimon<\/strong> \u306e\u30c7\u30b8\u30bf\u30eb \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (DXE) \u30c1\u30fc\u30e0\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5185\u306e Webex \u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30c7\u30b8\u30bf\u30eb \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (DXE) \u30c1\u30fc\u30e0\u306e\u30b3\u30d4\u30fc\u3067\u3059\u3002 \u5f7c\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u901a\u3058\u3066\u3001\u53ef\u80fd\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u30e6\u30fc\u30b6\u30fc\u3092\u6e80\u305f\u3057\u3001\u5c0e\u304d\u307e\u3059\u3002 \u8a18\u61b6\u306b\u6b8b\u308b\u9069\u5fdc\u6027\u306e\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u3001\u30a4\u30cd\u30fc\u30d6\u30eb\u30e1\u30f3\u30c8\u3001\u5b66\u7fd2\u3001\u304a\u3088\u3073\u9867\u5ba2\u306e\u6210\u529f\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u3059\u3079\u3066\u306eWebex\u30e6\u30fc\u30b6\u30fc\u3092\u771f\u306b\u4e00\u3064\u306e\u76ee\u6a19\u306b\u5411\u304b\u3048\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u8a73\u7d30\u60c5\u5831\uff1a<\/strong><\/p>\n<ul>\n<li><strong>\u3053\u3053\u306e\u30b7\u30ea\u30fc\u30ba\u306e\u3059\u3079\u3066\u306e Customer Success \u30d6\u30ed\u30b0\u306b\u63a5\u7d9a<a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"> \u3057\u307e\u3059<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/customerexperience\/how-one-cx-engineer-is-making-a-difference\"><br \/>\n  <strong>\u300c\u81ea\u5206\u306e\u71b1\u610f\u3092\u898b\u3064\u3051\u305f\u300d1\u4eba\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u3001\u3069\u3046\u9055\u3044\u3092\u751f\u307f\u51fa\u3059\u306e\u304b<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/partner\/customer-experience-partner-insights?dtid=osscdc000283\"><br \/>\n  <strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u30a4\u30f3\u30b5\u30a4\u30c8<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/whats-your-webex-dream?dtid=osscdc000283\"><br \/>\n  <strong>Webex \u30c9\u30ea\u30fc\u30e0\u3068\u306f? Webex \u306e\u5c0e\u5165\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30d6\u30ed\u30b0 \u30b7\u30ea\u30fc\u30ba\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc (CSM) \u3068\u305d\u306e\u9867\u5ba2\u306b\u3064\u3044\u3066\u30cf\u30a4\u30e9\u30a4\u30c8\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30b9\u30c8\u30fc\u30ea\u30fc\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 Cisco \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u7d44\u7e54\u3078\u306e\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u306e\u7d50\u679c\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5476,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8018,1498],"tags":[12038,8024,8167,12039,12036,12879,12880,12716,12878,12639],"class_list":["post-387817","post","type-post","status-publish","format-standard","hentry","category-collaboration","category-video-conferencing","tag-customersuccessblogseries-ja","tag-cisco-","tag-8167","tag-12039","tag-12036","tag-12879","tag-12880","tag-12716","tag-12878","tag-12639"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco CSM \u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b 1 \u65e5 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/collaboration\/video-conferencing\/cisco-csm-\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b-1-\u65e5\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco CSM \u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b 1 \u65e5 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30d6\u30ed\u30b0 \u30b7\u30ea\u30fc\u30ba\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc (CSM) \u3068\u305d\u306e\u9867\u5ba2\u306b\u3064\u3044\u3066\u30cf\u30a4\u30e9\u30a4\u30c8\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30b9\u30c8\u30fc\u30ea\u30fc\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 Cisco \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u7d44\u7e54\u3078\u306e\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u306e\u7d50\u679c\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/collaboration\/video-conferencing\/cisco-csm-\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b-1-\u65e5\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-03T17:39:18+00:00\" \/>\n<meta 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