{"id":388121,"date":"2019-10-15T07:06:07","date_gmt":"2019-10-15T14:06:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-contact-center-2019-%e3%81%8a%e3%82%88%e3%81%b3%e3%81%9d%e3%82%8c%e4%bb%a5%e9%99%8d%e3%81%a7%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa\/"},"modified":"2019-10-15T07:06:07","modified_gmt":"2019-10-15T14:06:07","slug":"cisco-contact-center-2019-%e3%81%8a%e3%82%88%e3%81%b3%e3%81%9d%e3%82%8c%e4%bb%a5%e9%99%8d%e3%81%a7%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/cloud-calling\/cisco-contact-center-2019-%e3%81%8a%e3%82%88%e3%81%b3%e3%81%9d%e3%82%8c%e4%bb%a5%e9%99%8d%e3%81%a7%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa\/","title":{"rendered":"Cisco Contact Center 2019 \u304a\u3088\u3073\u305d\u308c\u4ee5\u964d\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b"},"content":{"rendered":"<h1>\u30b7\u30b9\u30b3\u306f\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u3001\u30af\u30e9\u30a6\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/h1>\n<p>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c <a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/summary\">   <strong> <\/strong><\/a> \u6226\u7565\u7684\u306a\u5dee\u5225\u5316\u8981\u56e0\u3060\u3063\u305f\u6642\u4ee3\u306b\u3001\u4eca\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ec\u30d9\u30eb\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4f5c\u6210\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u306e\u3067\u3059\u3002 \u6570\u9031\u9593\u524d\u306b\u5f53\u793e\u3067\u306f\u30011000\u3092\u8d85\u3048\u308b\u30b7\u30b9\u30b3\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u304a\u3088\u3073\u304a\u5ba2\u69d8\u304c\u96c6\u307e\u3063\u3066\u3001\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u3001\u60c5\u5831\u6a5f\u80fd\u3092\u5229\u7528\u3057\u305f\u8c4a\u5bcc\u306a\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5909\u3048\u308b\u65b9\u6cd5\u3001AI\u3001AI\u3001AI\u3001BOT\u3001NLP\u306a\u3069\u306e\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5\u3001\u304a\u3088\u3073\u9759\u7684\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30b9\u30ad\u30fc\u30e0\u3092\u52d5\u7684\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u63db\u3059\u308b\u8a08\u753b\u3092\u5171\u6709\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">   <strong><\/strong> <\/a> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   <strong> \u3053\u306e\u30a4\u30d9\u30f3\u30c8\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center<\/strong> <\/a> \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316\u3092\u767a\u8868\u3057\u3001\u975e\u5e38\u306b\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u4f7f\u7528\u53ef\u80fd\u3067\u3001\u6b8b\u308a\u306e Webex<\/p>\n<p> \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3068\u306e\u63a5\u7d9a\u304c\u5f37\u5316\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u65b0\u3057\u3044\u65b9\u6cd5\u306b\u3088\u3063\u3066\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u6027\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30d9\u30f3\u30c8\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u3092\u5171\u6709\u3059\u308b\u524d\u306b\u3001\u304a\u5ba2\u69d8\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u305d\u3057\u3066\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u652f\u63f4\u3057\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u3084\u540c\u50da\u306e\u7686\u69d8\u306b\u3001\u53bb\u5e74\u304b\u308940%\u3092\u8d85\u3048\u308b\u51fa\u5e2d\u8005\u3092\u8a18\u9332\u3057\u3001\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3057\u305f\u3002<\/p>\n<h2>\u30cf\u30a4\u30e9\u30a4\u30c8<\/h2>\n<h2><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-298285\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\" alt=\"T-mobile \u30b9\u30c8\u30e9\u30fb\u30b8\u30a7\u30f3\u30bb\u30f3\" width=\"4096\" height=\"2731\" \/><br \/>\n<\/a><\/h2>\n<p><strong><\/strong>  \u4eca\u5e74\u5f53\u793e\u306e\u304a\u5ba2\u69d8\u306b\u3001\u900f\u904e\u6027\u3092\u697d\u3057\u3081\u305f\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u3092\u62db\u5f85\u3057\u3001\u30d3\u30b8\u30e7\u30f3\u3068\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u5171\u6709\u3057\u3001\u53bb\u5e74\u306b\u51fa\u3057\u305f\u53ef\u80fd\u6027\u306e\u63d0\u793a\u3092\u8a3c\u660e\u3057\u307e\u3057\u305f\u3002 \u3053\u306e\u53d6\u308a\u7d44\u307f\u306e1\u3064\u306f\u3001T-Mobile\u306e\u30b7\u30cb\u30a2\u30c6\u30af\u30cb\u30ab\u30eb\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308bAra Jensen\u6c0f\u3068\u3001\u9867\u5ba2\u306b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001T-Mobile\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u62c5\u5f53\u8005\u306e\u5897\u52a0\u3068\u9867\u5ba2\u306e\u89e3\u7d04\u3092\u534a\u5206\u306b\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u307b\u307c\u4fa1\u683c\u3092\u4e0a\u3052\u652f\u63f4\u3057\u305f\u65b9\u6cd5\u3092\u8074\u8846\u3068\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002<\/p>\n<p><strong>\u6b21\u4e16\u4ee3\u306e\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/strong>  \u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3044\u3046\u79c1\u305f\u3061\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5171\u6709\u3059\u308b\u30a4\u30d9\u30f3\u30c8\u3092\u958b\u59cb\u3057\u3001\u30b7\u30b9\u30b3 <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">   <strong>\u306e\u6700\u8fd1\u306e\u8cb7\u53ce\u306e2-Voicea<\/strong><\/a>  <a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">   <strong>\u3068 CloudCherry<\/strong> <\/a>\u3092\u5f37\u8abf\u3057\u307e\u3057\u305f\u3002 Cisco Collaboration\u306eAy Chang\u6c0f\u304a\u3088\u3073\u30bc\u30cd\u30e9\u30eb\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001Voicea\u306e\u5171\u540c\u8a2d\u7acb\u8005\u517cCEO\u306eOmar Tkakaol\u304a\u3088\u3073 CloudCherry\u5171\u540c\u5275\u59cb\u8005\u517cCEO\u306e Vinod Vinod Muthukrishnan \u6c0f\u306e\u53c2\u52a0\u3092\u5f97\u3066\u3001\u6b21\u4e16\u4ee3\u306e\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3063\u305f\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da479df87dfa.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-298282\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da479df87dfa.jpg\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u7a93\u53e3\" width=\"4096\" height=\"2731\" \/><br \/>\n<\/a><\/p>\n<ul>\n<li>Voicea \u306e Enterprise Voice Assistant (EVA) \u306f\u3001\u9ad8\u5ea6\u306a\u30b9\u30d4\u30fc\u30c1\u8a8d\u8b58\u3068\u8b70\u4e8b\u6587\u5b57\u3092\u76f4\u63a5\u3001Webex \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5168\u4f53\u306b\u53d6\u308a\u8fbc\u3080\u3057\u3066\u3044\u307e\u3059\u3002 Voicea \u6280\u8853\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u81ea\u7136\u306b\u901a\u8a71\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u62c5\u5f53\u8005\u3068\u9867\u5ba2\u306e\u9593\u3067\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u6642\u9593\u3092\u4f5c\u6210\u3057\u3001\u901a\u8a71\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u30e9\u30c3\u30d7\u3057\u3001\u3088\u308a\u826f\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u6307\u5c0e\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>CloudCherry\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406(CEM)\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u306e\u58f0(VOC)\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u6a5f\u80fd\u3092\u76f4\u63a5\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002 CloudCherry CEM\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u7d44\u307f\u8fbc\u3080\u3068\u3001\u9867\u5ba2\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u5bfe\u8a71\u306e\u524d\u3001\u5f8c\u3060\u3051\u3067\u306a\u304f\u3001\u4fa1\u5024\u5168\u4f53\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ffd\u8de1\u3001\u6e2c\u5b9a\u3001\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001Net Score (NPS) \u3084 Customer Satisfaction (CSAT) \u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u7d50\u679c\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u4e88\u6e2c\u304a\u3088\u3073\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u5f37\u529b\u3067\u3059<\/strong>  \u3002\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u6a5f\u80fd\u306b\u6295\u8cc7\u3059\u308b\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3078\u306e\u6295\u8cc7\u306e\u53d6\u308a\u7d44\u307f\u3092\u793a\u3057\u307e\u3057\u305f\u3002\u7ba1\u7406\u306e\u305f\u3081\u306e\u30b9\u30b1\u30fc\u30eb\u3092\u5897\u3084\u3057\u3001\u305d\u306e\u4ed6\u591a\u304f\u306e\u6539\u826f\u306b\u5bfe\u3057\u3066\u4e00\u90e8\u3092 1 \u30da\u30a4\u30f3\u306e\u5408\u308f\u305b\u3067\u63d0\u4f9b\u3059\u308b\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u304c\u6e96\u5099\u304c\u3067\u304d\u305f\u3089\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u52d5\u3059\u308b\u9769\u65b0\u7684\u3067\u67d4\u8edf\u306a\u30d1\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u307e\u3059\u3002 \u5f53\u793e\u3067\u306f\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u306e\u6d88\u8cbb\u30e2\u30c7\u30eb\u3092\u4f7f\u7528\u3057\u3066\u7c21\u5358\u306b\u8cfc\u5165\u3057\u3066\u5c55\u958b\u3067\u304d\u308b\u30d5\u30ec\u30c3\u30af\u30b9 \u30d7\u30e9\u30f3\u306e\u5546\u7528\u30aa\u30d5\u30a1\u30fc\u3067\u3001\u30af\u30e9\u30a6\u30c9\u306e Webex Contact Center \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u304b\u306b\u95a2\u554f\u308f\u308c\u3001\u5f53\u793e\u306e\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u4f7f\u7528\u3067\u304d\u308b\u30c7\u30fc\u30bf\u5206\u6790\u3068 AI \u6a5f\u80fd\u306b\u3088\u308a\u5f37\u5316\u3055\u308c\u305f\u9ad8\u5ea6\u306a\u30af\u30e9\u30a6\u30c9 \u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u3053\u308c\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>Unified Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h2>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u5185\u3067\u6700\u3082\u63a5\u7d9a\u3055\u308c\u3066\u3044\u308b\u7d44\u7e54\u3068\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u3053\u308c\u304c\u3001\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u4e0d\u53ef\u6b20\u306a\u7d71\u5408\u578b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u7406\u7531\u3060\u3068\u8003\u3048\u308b\u7406\u7531\u3067\u3059\u3002 Cisco \u306e\u300c\u30d5\u30eb\u30b9\u30bf\u30c3\u30af\u300d\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306f\u3001\u304a\u5ba2\u69d8\u304c\u8077\u5834\u306e\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u306b\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u30d0\u30ea\u30e5\u30fc\u30c1\u30a7\u30fc\u30f3\u5168\u4f53\u3067\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 Webex Contact Center \u3092\u30af\u30e9\u30a6\u30c9\u5185\u306e Webex Calling \u304a\u3088\u3073 Webex Teams \u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u5f53\u793e\u306e\u304a\u5ba2\u69d8\u306b\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u97f3\u58f0\u3001\u9ad8\u54c1\u8cea\u306e\u901a\u8a71\u3001\u305d\u3057\u3066\u5358\u4e00\u306e\u76f4\u89b3\u7684\u306a\u30dd\u30fc\u30bf\u30eb Webex Control Hub \u304b\u3089\u30c7\u30d0\u30a4\u30b9\u3092\u542b\u3080\u3059\u3079\u3066\u306e\u7ba1\u7406\u306e\u4ed8\u52a0\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2>\u6b21\u306f\u4f55\u3067\u3059\u304b?<\/h2>\n<p>\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u304a\u5c4a\u3051\u3059\u308b\u305f\u3081\u306b\u3001Amy Chang\u306b\u5831\u544a\u3059\u308b Cisco Contact Center \u4e8b\u696d\u90e8\u9580\u306e\u526f\u793e\u9577\u517c\u90e8\u9577\u306b\u4ee3\u308f\u308a\u307e\u3057\u305f\u3002 Omar \u306f\u3001\u4f55\u304b\u3068\u3044\u3046\u30c7\u30fc\u30bf\u3092\u6301\u3064\u307e\u305f\u307e\u305f\u3001\u4f55\u3082\u8a00\u3046\u306a\u3089 \u5f37\u529b\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u3067\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u6301\u3061\u3001AI \u3068\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9 \u30e2\u30c7\u30eb\u3067\u7d4c\u9a13\u3092\u6301\u3064 Omar \u306f\u3001Cisco Contact Center \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5c06\u6765\u306b\u79fb\u884c\u3059\u308b\u7406\u60f3\u7684\u306a\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u3067\u3059\u3002<\/p>\n<p>Voicea \u3068 CloudCherry \u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u3092 Cisco Collaboration \u30d5\u30a1\u30df\u30ea\u30fc\u306b\u3082\u5f15\u304d\u5165\u308c\u3001\u9867\u5ba2\u304c\u4e16\u754c\u30af\u30e9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u53d6\u308a\u8fbc\u3080\u3059\u3079\u3066\u306e\u9032\u6b69\u306b\u3064\u3044\u3066\u3001\u672c\u5f53\u306b\u3046\u308c\u3057\u304f\u601d\u3044\u307e\u3059\u3002<\/p>\n<blockquote><p>Webex Contact Center \u306b\u3064\u3044\u3066\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u5f53\u793e\u306e eBook \u3092<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">   <strong> \u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\u8a73\u7d30\u60c5\u5831\uff1a <\/strong><\/p>\n<ul>\n<li>Cisco Contact Center \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   <strong>\u3057\u3066\u304f\u3060\u3055\u3044<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\"><br \/>\n  <strong>\u65b0\u3057\u3044\u30b0\u30ed\u30fc\u30d0\u30eb\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u306e\u304a\u77e5\u3081<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\"><br \/>\n  <strong>Contact Center \u304c\u8907\u96d1\u306a\u30c8\u30e9\u30c3\u30d7\u306b\u53d6\u308a\u8fbc\u3080\u306e\u3092\u3084\u3081\u3055\u305b\u3066\u304f\u3060\u3055\u3044<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30b7\u30b9\u30b3\u306f\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u3001\u30af\u30e9\u30a6\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5465,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1550,8018],"tags":[],"class_list":["post-388121","post","type-post","status-publish","format-standard","hentry","category-cloud-calling","category-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Contact Center 2019 \u304a\u3088\u3073\u305d\u308c\u4ee5\u964d\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/collaboration\/cloud-calling\/cisco-contact-center-2019-\u304a\u3088\u3073\u305d\u308c\u4ee5\u964d\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc-\u30a8\u30af\u30b9\u30da\u30ea\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco Contact Center 2019 \u304a\u3088\u3073\u305d\u308c\u4ee5\u964d\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30b7\u30b9\u30b3\u306f\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u3001\u30af\u30e9\u30a6\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/collaboration\/cloud-calling\/cisco-contact-center-2019-\u304a\u3088\u3073\u305d\u308c\u4ee5\u964d\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc-\u30a8\u30af\u30b9\u30da\u30ea\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-15T14:06:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\" \/>\n<meta name=\"author\" content=\"Mark Straton\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Straton\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/collaboration\\\/cloud-calling\\\/cisco-contact-center-2019-%e3%81%8a%e3%82%88%e3%81%b3%e3%81%9d%e3%82%8c%e4%bb%a5%e9%99%8d%e3%81%a7%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/collaboration\\\/cloud-calling\\\/cisco-contact-center-2019-%e3%81%8a%e3%82%88%e3%81%b3%e3%81%9d%e3%82%8c%e4%bb%a5%e9%99%8d%e3%81%a7%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa\\\/\"},\"author\":{\"name\":\"Mark 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