{"id":388221,"date":"2019-11-26T11:46:01","date_gmt":"2019-11-26T19:46:01","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e5%a4%9a%e3%81%8f%e3%81%ae%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%8c%e5%bf%85%e8%a6%81%e3%81%aa%e7%90%86\/"},"modified":"2019-11-26T11:46:01","modified_gmt":"2019-11-26T19:46:01","slug":"%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e5%a4%9a%e3%81%8f%e3%81%ae%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%8c%e5%bf%85%e8%a6%81%e3%81%aa%e7%90%86","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e5%a4%9a%e3%81%8f%e3%81%ae%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%8c%e5%bf%85%e8%a6%81%e3%81%aa%e7%90%86\/","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u306a\u7406\u7531"},"content":{"rendered":"<p>\u6570\u5f0f1\u306e\u63a8\u9032\u8005\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u5171\u901a\u306e\u3044\u304f\u3064\u304b\u306e <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u5171\u901a\u70b9\u304c\u3042\u308a\u307e\u3059<\/a>\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4eba\u306f\u300c\u65e9\u304f\u9032\u3080\u306b\u306f\u3001\u307e\u305a\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3080\u5fc5\u8981\u304c\u3042\u308b\u300d\u3068\u8ff0\u3079\u3066\u3044\u308b\u3002 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52d5\u4f5c\u306b\u9069\u7528\u3055\u308c\u308b\u4e00\u90e8\u3068\u3057\u3066\u91cd\u8981\u306a\u8981\u7d20\u304c\u3042\u308a\u307e\u3059\u3002\u00a0 \u3053\u306e\u5148\u3092\u898b\u636e\u3048\u3001\u5909\u5316\u3092\u7406\u89e3\u3057\u3001\u6ce8\u529b\u3092\u7d9a\u3051\u3001\u7af6\u4e89\u306b\u5148\u3093\u3058\u308a\u3001\u6570\u4eba\u3067\u540d\u524d\u3092\u4ed8\u3051\u3066\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u6700\u9069\u304b\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u306b\u52a0\u3048\u3066\u3001\u81ea\u52d5\u8eca\u3068\u97f3\u697d\u306b\u306f\u4f55\u304b\u304c\u3042\u308a\u307e\u3059\u3002 \u30c9\u30e9\u30a4\u30d6\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u3001\u6570\u591a\u304f\u306e\u30c8\u30c3\u30d7 10 \u306e\u8a2d\u5b9a\u304c\u66f8\u304b\u308c\u3066\u3044\u307e\u3059\u3002 \u30af\u30a4\u30c3\u30af\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u306f\u3001\u300c\u81ea\u52d5\u8eca\u306b\u3064\u3044\u3066 118 \u7a2e\u985e\u300d\u306e\u30ea\u30b9\u30c8\u3092\u691c\u7d22\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u5f37\u3044\u89b3\u5ff5\u306e\u80cc\u5f8c\u306b\u3042\u308b\u306e\u306f\u4f55\u3067\u3059\u304b? \u4f55\u5343\u5e74\u3082\u306e\u9593\u3001\u751f\u304d\u6b8b\u308a\u306e\u305f\u3081\u306b\u81ea\u3089\u3092\u8ee2\u9001\u3059\u308b\u65b9\u6cd5\u304c\u898b\u3064\u304b\u3063\u3066\u3044\u307e\u3059\u3002 \u79fb\u52d5\u3059\u308b\u80fd\u529b\u306f\u5e38\u306b\u3001\u5bfe\u8a71\u8005\u304c\u4e92\u3044\u306b\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002 \u305d\u308c\u305e\u308c\u306e\u65b0\u3057\u3044\u6539\u5584\u306b\u3088\u308a\u5bfe\u8a71\u304c\u6539\u5584\u3055\u308c\u3001\u7d4c\u6e08\u7684\u3001\u793e\u4f1a\u3001\u304a\u3088\u3073\u56fd\u306b\u3088\u3063\u3066\u5909\u5316\u3092\u751f\u307f\u51fa\u3059\u65b0\u3057\u3044\u6a5f\u4f1a\u304c\u751f\u307f\u51fa\u3055\u308c\u305f\u3002<\/p>\n<p>\u307e\u305f\u306f\u3001\u30b7\u30b9\u30b3\u304c\u8a00\u3046\u3088\u3046\u306b\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u300c\u79c1\u305f\u3061\u304c\u50cd\u304d\u3001\u518d\u751f\u3057\u3001\u30e9\u30a4\u30d6\u3067\u5b66\u3076\u65b9\u6cd5\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u300d\u3068\u8ff0\u3079\u3066\u3044\u308b\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Picture1.png\"><br \/>\n<\/a><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-304451 size-medium_large\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-768x512.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-300x200.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-768x512.png 768w\" alt=\"AmandaCartier\" width=\"768\" height=\"512\" \/><br \/>\n<\/a><\/p>\n<p><span><br \/>\n  <b>\u80af\u5b9a\u7684\u306a\u7d50\u679c\u306b\u306a\u308b\u3068\u601d <\/b> <\/span>  \u3044\u307e\u3059\u3002\u81ea\u52d5\u8eca\u306f\u5f53\u793e\u306e\u6700\u5927\u306e\u554f\u984c\u306e 1 \u3064\u3067\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u5c65\u6b74\u3092\u901a\u3058\u3066\u305d\u306e\u4ed6\u306e\u3044\u304b\u306a\u308b\u3082\u306e\u4ee5\u5916\u306e\u52b9\u679c\u3088\u308a\u591a\u304f\u306e\u30d7\u30e9\u30b9\u3068(\u3044\u304f\u3064\u304b\u306e)\u8ca0\u306e\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002 \u81ea\u52d5\u8eca\u306f\u4e16\u754c\u4e2d\u306e\u4eba\u3005\u306e\u751f\u304d\u65b9\u3092\u5909\u3048\u3066\u3044\u307e\u3059\u3002 \u79c1\u305f\u3061\u306e\u90fd\u5e02\u3001\u5efa\u7269\u3001\u30ed\u30fc\u30c9\u3092\u5909\u3048\u3001\u5bb6\u5ead\u751f\u6d3b\u3001\u7d4c\u6e08\u3001\u74b0\u5883\u306a\u3069\u3001\u591a\u304f\u306e\u9762\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u30ed\u30fc\u30c9\u30af\u30e9\u30c3\u30b7\u30e5\u304c\u539f\u56e0\u3068\u3057\u3066\u91cd\u8981\u306a\u539f\u56e0\u3067\u3042\u308a\u3001\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u81f4\u547d\u7684\u6027\u306f\u30012020\u5e74\u306b\u4e16\u754c\u306b\u5bfe\u3057\u3066\u751f\u7528\u3055\u308c\u305f\u7b2c6\u306e\u539f\u56e0\u3067\u3042\u308a\u30012020\u5e74\u306b\u306f\u958b\u767a\u56fd\u3067\u7b2c2\u4f4d\u306e\u539f\u56e0\u3068\u306a\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u30b9\u30d4\u30fc\u30c9\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u30ed\u30fc\u30c9\u81f4\u547d\u7684\u6027\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u7d20\u306e 1 \u3064\u3067\u3042\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u30b9\u30d4\u30fc\u30c9\u30b9\u30d4\u30fc\u30c9\u306f\u5909\u66f4\u53ef\u80fd\u306a\u52d5\u4f5c\u3067\u3042\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u30c9\u30e9\u30a4\u30d0\u306f\u6295\u7a3f\u3055\u308c\u305f\u30b9\u30d4\u30fc\u30c9\u5236\u9650\u3068\u4f4e\u901f\u30b9\u30d4\u30fc\u30c9\u3067\u30c9\u30e9\u30a4\u30d6\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span><br \/>\n  <b>\u7d4c\u9a13\u3092\u66f8\u304d\u8fbc\u3093\u3060\u4eba <\/b> <\/span>  \u306f\u3001\u6700\u8fd1\u3001\u8ab0\u3082\u304c\u4e07\u304c\u4e00\u306e\u65e5\u306b80 MPH\u3092\u884c\u3063\u3066\u3044\u308b\u306e\u306b\u6c17\u304c\u4ed8\u3044\u305f\u306e\u3067\u3059\u304b? \u8003\u3048\u6e08\u307f\u306e\u8fc5\u901f\u5316\u306f\u3001\u4e8b\u524d\u306b\u7de8\u96c6\u3055\u308c\u305f\u52d5\u4f5c\u3067\u3042\u308a\u3001\u30c9\u30e9\u30a4\u30d0\u304c\u81ea\u3089\u5b9f\u884c\u3059\u308b\u305f\u3081\u306b\u52d5\u4f5c\u3057\u3001\u65e2\u77e5\u306e\u30c8\u30ea\u30ac\u30fc\u3084\u72b6\u6cc1\u306b\u5bfe\u3057\u3066\u597d\u304d\u306a\u52d5\u4f5c\u3092\u4e0b\u3052\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u63a8\u9032\u3057\u3066\u3044\u308b\u9593\u3001\u671f\u5f85\u306f\u30ea\u30bb\u30c3\u30c8\u3055\u308c\u308b\u5834\u5408\u304c\u591a\u304f\u3001\u5f71\u97ff\u3084\u7d50\u679c\u306b\u95a2\u4fc2\u306a\u304f\u3001\u65b0\u3057\u3044\u7d4c\u9a13\u3092\u3044\u304f\u3064\u304b\u306e\u529b\u5316\u3067\u30ea\u30b9\u30af\u3092\u53d7\u3051\u5165\u308c\u308b\u5834\u5408\u306b\u3001\u65b0\u3057\u3044\u901a\u5e38\u304c\u73fe\u308c\u307e\u3059\u3002<\/p>\n<p><span><br \/>\n  <b>\u5883\u754c\u306f\u4fbf\u5229\u3067\u3059\u304b? <\/b><br \/>\n<\/span><\/p>\n<p>\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u30b3\u30fc\u30c9\u306f\u3001\u8ab0\u304c\u3001\u6240\u6709\u6a29\u3001\u5b89\u5168\u3001\u9055\u53cd\u884c\u70ba\u304c\u7ba1\u7406\u3055\u308c\u308b\u306e\u304b\u3001\u8ab0\u304c\u4f55\u3092\u3001\u3069\u306e\u3088\u3046\u306b\u7ba1\u7406\u3059\u308b\u306e\u304b\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u78ba\u7acb\u3055\u308c\u305f\u3002 \u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u30eb\u30fc\u30eb\u304c\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u4e00\u65b9\u3067\u3001\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u884c\u52d5\u3078\u306e\u5bfe\u5fdc\u306f\u3001\u5b89\u5168\u30be\u30fc\u30f3\u3092\u4f5c\u6210\u3057\u3066\u30c9\u30e9\u30a4\u30d0\u30fc\u3092\u5371\u967a\u30be\u30fc\u30f3\u304b\u3089\u5916\u3059\u65b0\u3057\u3044\u624b\u6bb5\u3092\u4f5c\u308a\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u5371\u967a\u306a\u30a4\u30d9\u30f3\u30c8\u306e\u5927\u304d\u306a\u5f71\u97ff\u304b\u3089\u3001\u4eba\u9593\u3068\u7269\u7406\u7684\u306e\u5883\u754c\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u4f8b\u3068\u3057\u3066\u3001\u8eca\u306e\u5e2d\u3001\u8eca\u306e\u5e2d\u3092\u53d6\u308b\u306a\u3069\u3001\u591a\u5927\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u4eba\u3084\u8eca\u306e\u5e2d\u306a\u3069\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-304423\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-768x511.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-300x200.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-768x511.png 768w\" alt=\"\u89aa\u8fd1\u611f\u3001\u5e2d\u306e\u4e0a\u3001\u8eca\u306e\u5e2d\u3001\u3055\u3089\u306b\u8eca\u306b\u4e57\u3063\u3066\u3044\u308b\u4f8b\u306f\u3001\u5371\u967a\u306a\u30a4\u30d9\u30f3\u30c8\u306e\u5927\u304d\u306a\u5f71\u97ff\u304b\u3089\u79c1\u305f\u3061\u3092\u7ba1\u7406\u3059\u308b\u4eba\u9593\u3068\u7269\u7406\u7684\u306e\u5883\u754c\u306e\u4f8b\u3067\u3059\u3002png\" width=\"768\" height=\"511\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <b>\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u5883\u754c\u306f\u3069\u3053\u306b\u5b58\u5728\u3057\u307e\u3059\u304b? <\/b><br \/>\n<\/span><\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u3068 AI \u306b\u3088\u308b\u5909\u9769\u304c\u9032\u884c\u4e2d\u3067\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u3001\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5927\u304d\u306a\u5909\u5316\u3092\u3082\u305f\u3089\u3059\u3068\u8a00\u3048\u307e\u3059\u3002 \u8eca\u5185\u3068\u540c\u69d8\u306b\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3068\u9867\u5ba2\u306e\u8003\u3048\u65b9\u3092\u4f7f\u7528\u3057\u3066\u7af6\u5408\u4e0a\u306e\u512a\u4f4d\u6027\u3092\u5f97\u308b\u30b9\u30d4\u30fc\u30c9\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 \u4f01\u696d\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u8003\u3048\u65b9\u3068\u884c\u52d5\u30b3\u30fc\u30c9\u3092\u63d0\u4f9b\u3059\u308b\u4e00\u65b9\u3067\u3001\u65b0\u3057\u3044\u6d1e\u5bdf\u306f\u3001\u30ea\u30b9\u30af\u3084\u5831\u916c\u3092\u5909\u3048\u308b\u300c\u305d\u306e\u77ac\u9593\u300d\u306e\u7d4c\u9a13\u3092\u5411\u4e0a\u3057\u3001\u671b\u307e\u3057\u304f\u306a\u3044\u7d50\u679c\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u3092\u9ad8\u3081\u308b\u3067\u3057\u3087\u3046\u304b? \u5b89\u5168\u30be\u30fc\u30f3\u306f\u30d3\u30b8\u30cd\u30b9\u3092\u5371\u967a\u6027\u304b\u3089\u5916\u3059\u5834\u6240\u3067\u3059\u304b?<\/p>\n<p><span><br \/>\n  <b>\u3084\u3063\u3066\u307f\u307e\u305b\u3093\u304b\u3002 <\/b><br \/>\n<\/span><\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3092\u5b9f\u884c\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308a\u3001\u5883\u754c\u306e\u5bfe\u8a71\u306e\u6700\u524d\u9762\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002 AI \u3092\u4f7f\u3063\u305f\u3084\u308a\u53d6\u308a\u306f\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u77e5\u8b58\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u4ee3\u308f\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u5bfe\u8a71\u3092\u9577\u671f\u306b\u5411\u3051\u3066\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3080\u5fc5\u8981\u304c\u3042\u308b\u300d\u3068\u601d\u3044\u51fa\u3057\u3066\u3001\u8eca\u3092\u8d70\u3089\u305b\u305f\u308a\u3001\u8eca\u3092\u8d70\u3089\u305b\u305f\u308a\u3057\u3066\u8a71\u3057\u5408\u3063\u305f\u308a\u3067\u304d\u307e\u3059\u3002 \u00a0\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u305f\u3081\u306e\u5883\u754c\u3092\u78ba\u7acb\u3057\u3066\u3001\u30d5\u30a9\u30fc\u30ab\u30b9\u3068\u5b89\u5168\u3092\u4fdd\u3061\u307e\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u5834\u5408\u3001\u5883\u754c\u306f\u5f8c\u6094\u3057\u306e\u5ff5\u3092\u6b8b\u3057\u3001\u3088\u308a\u9ad8\u3044\u7d50\u679c\u3092\u5f97\u308b\u3088\u308a\u826f\u3044\u6c7a\u5b9a\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u6b21\u306b\u4f55\u3092\u3059\u3079\u304d\u3067\u3059\u304b? \u307e\u305a\u6a5f\u4f1a\u3092\u3042\u3089\u3086\u308b\u6a5f\u4f1a\u306b\u60c5\u5831\u3092\u77e5\u8b58\u306b\u5909\u63db\u3057\u3001\u300c\u4eca\u3001\u305d\u3046\u3057\u305f\u306e\u3067\u3059\u304b\u300d\u3068\u8a00\u3046\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u5bfe\u8a71\u300d\u3068\u547c\u3070\u308c\u308b\u771f\u5b9f\u306e\u5168\u91cd\u8981\u306a\u77ac\u9593\u306b\u3064\u3044\u3066\u3067\u3059\u3002 \u591a\u304f\u306e\u4eba\u304c\u540c\u3058\u65e5\u3092\u8d85\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<blockquote><p>Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001Cisco.com <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">Cisco \u3067\u306f\u3001\u6bce\u5e74\u306e Cisco APJC Contact Center \u306b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5c0e\u5165\u3057\u307e\u3059 Cisco Contact Center 2019 \u304a\u3088\u3073 Beyond \u3067\u63d0\u4f9b\u3055\u308c\u308b Webex Contact Center<\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u3001\u8907\u96d1\u306a\u30c8\u30e9\u30c3\u30d7\u306b\u9665\u308b\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b?<\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI \u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u304b? \u306a\u305c\u3067\u3059\u304b?\u3069\u3046\u3057\u3066\u9593\u8fd1\u306a\u306e\u3067\u3059\u304b?<\/p>\n","protected":false},"author":5430,"featured_media":388222,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8165,12514,8426,10986,1887,12065,12064,8024,12066,12067,8167,12036,1893,1888,13378,1890,4834,8166,12063,4833,13486,4758,11236,12068],"class_list":{"0":"post-388221","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-customer-experience","8":"category-collaboration","9":"tag-contactcenter-ja","10":"tag-ai-","11":"tag-call-center-","12":"tag-ccaas-ja","13":"tag-cisco-contact-center-ja","14":"tag-cisco-","15":"tag-cisco---","17":"tag-contact-center-","18":"tag-12067","19":"tag-8167","20":"tag-12036","21":"tag-1893","22":"tag-1888","23":"tag-13378","24":"tag-1890","25":"tag-4834","26":"tag-8166","27":"tag-12063","28":"tag-4833","29":"tag--ai-","30":"tag-4758","31":"tag-11236","32":"tag-12068"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u306a\u7406\u7531 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u306a\u7406\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u306a\u7406\u7531 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"AI 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