{"id":388281,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%aa%e3%83%b3%e3%83%87%e3%83%9e%e3%83%b3%e3%83%89-%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84%e3%80%82-contact-c\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"%e3%82%aa%e3%83%b3%e3%83%87%e3%83%9e%e3%83%b3%e3%83%89-%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84%e3%80%82-contact-c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%aa%e3%83%b3%e3%83%87%e3%83%9e%e3%83%b3%e3%83%89-%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%8f%e3%81%a0%e3%81%95%e3%81%84%e3%80%82-contact-c\/","title":{"rendered":"\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002 Contact Center \u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9"},"content":{"rendered":"<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u591a\u5927\u306a\u6210\u9577\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6a5f\u4f1a\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002 \u4e00\u90e8\u306e\u4f01\u696d\u3067\u306f\u3001\u8fd1\u3044\u671f\u9593\u304a\u3088\u3073\u9577\u671f\u306b\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002 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\/>\n<\/strong><\/p>\n<p>\u3053\u308c\u3089\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u4e0e\u3048\u308b\u591a\u304f\u306e\u5229\u70b9\u306e\u307b\u3093\u306e\u4e00\u90e8\u306b\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u67d4\u8edf\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u304b\u3054\u5bfe\u3057\u3001Opex\u3001IT <em><\/em> 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\u591a\u304f\u306e\u5834\u5408\u3001\u3053\u308c\u3089\u306e\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30b9\u306f\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30d3\u30b8\u30cd\u30b9 \u30b1\u30fc\u30b9\u3092\u4f5c\u6210\u3059\u308b\u3068\u304d\u306b\u8003\u616e\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n<p><span><br \/>\n  <strong>\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306b\u4f7f\u3044\u307e\u3059\u304b\u3002<\/strong><br \/>\n<\/span><\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u304c\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u5b9b\u5148\u3067\u3042\u308b\u5834\u5408\u3001\u5b9f\u969b\u7684\u306a\u624b\u9806\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\"><br \/>\n  <u><\/u> <\/a> \u3053\u306e\u6d1e\u5bdf\u306b\u95a2\u3059\u308bWeb\u30bb\u30df\u30ca\u30fc\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7\u306e\u4fa1\u5024\u3092\u6700\u5927\u9650\u306b\u9ad8\u3081\u3001\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u6e96\u5099\u3092\u3059\u308b\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u30ea\u30b9\u30af\u3068\u6df7\u4e71\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63a2\u3063\u3066\u304f\u3060\u3055\u3044<br \/>\n\u3002<\/p>\n<blockquote><p>\u672c\u65e5\u306eWeb <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\">   <u>\u30bb\u30df\u30ca\u30fc<\/u> <\/a>\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044 <a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">\u3002eBook<\/a> \u3067\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u5b66\u7fd2\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n<p><strong>\u8a73\u7d30\u65b0\u3057\u3044\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center<\/strong> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">\u306b\u3064\u3044\u3066\u304a\u77e5\u308a\u304f\u3060\u3055\u3044 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcGoing<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\"> Cloud\u306b\u306f\u4f55\u304c\u5fc5\u8981\u3067\u3059\u304b?<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\"> \u901a\u8a71\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u305f\u3081\u306e Cisco Webex Edge \u3067\u3001\u81ea\u5206\u306e\u6642\u9593\u3092\u5f97\u308b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u30d1\u30ef\u30d5\u30eb\u3067\u5b9f\u7528\u7684\u306a\u624b\u9806<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278],"class_list":["post-388281","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002 Contact Center 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