{"id":388307,"date":"2020-01-21T05:45:26","date_gmt":"2020-01-21T13:45:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-contact-centers-%e3%81%a7%e3%81%ae%e6%83%85%e5%a0%b1%e7%bf%bb%e8%a8%b3%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bd%bf%e7%94%a8%e4%ba%8b%e4%be%8b\/"},"modified":"2020-01-21T05:45:26","modified_gmt":"2020-01-21T13:45:26","slug":"cisco-contact-centers-%e3%81%a7%e3%81%ae%e6%83%85%e5%a0%b1%e7%bf%bb%e8%a8%b3%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bd%bf%e7%94%a8%e4%ba%8b%e4%be%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/cisco-contact-centers-%e3%81%a7%e3%81%ae%e6%83%85%e5%a0%b1%e7%bf%bb%e8%a8%b3%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bd%bf%e7%94%a8%e4%ba%8b%e4%be%8b\/","title":{"rendered":"Cisco Contact Centers \u3067\u306e\u60c5\u5831\u7ffb\u8a33\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u4e8b\u4f8b"},"content":{"rendered":"<h2><strong><br \/>\n  <span>\u60c5\u5831\u63d0\u4f9b\u3068\u7ffb\u8a33\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b<\/span><br \/>\n<\/strong><\/h2>\n<p>\u4e16\u754c\u304c\u751f\u307f\u51fa\u3055\u308c\u3066\u3044\u308b\u3002\u305d\u306e\u305f\u3081\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5316\u304c\u9032\u3080\u3068\u3068\u3082\u306b\u3001\u65e2\u5b58\u306e\u8a00\u8a9e\u306e\u58c1\u306f\u4e0a\u4e0b\u3059\u308b\u5e02\u5834\u5168\u4f53\u3067\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3001\u7279\u306b\u6d88\u8cbb\u8005\u306b\u4f1a\u793e\u3092\u6271\u3046\u969b\u306b\u5fc5\u8981\u306b\u306a\u308b\u3002<\/p>\n<p>\u30e8\u30fc\u30ed\u30c3\u30d1\u3067\u306f\u300124\u306e\u6b63\u5f0f\u306a\u7570\u306a\u308b\u8a00\u8a9e\u3092\u6301\u3064\u4f01\u696d\u306f\u3001\u78ba\u5b9f\u306b\u3001\u6b27\u5dde\u9023\u5408\u306e\u4e00\u90e8\u306e\u56fd\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306b\u3044\u304f\u3064\u304b\u306e\u4f59\u5206\u306a\u8ab2\u984c\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u9678\u3067200\u4ee5\u4e0a\u306e\u8a00\u8a9e\u304c\u8a71\u3055\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u70b9\u3092\u8003\u616e\u306b\u5165\u3063\u3066\u3044\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\u8a00\u8a9e\u306e\u58c1\u306f\u660e\u3089\u304b\u306b\u3055\u308c\u3001\u56fd\u969b\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306b\u8907\u96d1\u3055\u3092\u52a0\u3048\u308b\u7d4c\u9a13\u306f\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u5f53\u793e\u304c Contact Centers<\/strong> \u3068\u3001\u4f01\u696d\u5bfe\u6d88\u8cbb\u8005\u30b5\u30fc\u30d3\u30b9\u3067\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8003\u616e\u3059\u308b\u3068\u3001\u3053\u308c\u306f\u7279\u306b\u5f53\u305f\u3063\u3066\u3044\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u9593\u3067\u306f\u3001\u82f1\u8a9e\u3067\u3042\u308b\u4e8b\u5b9f\u4e0a\u306e\u56fd\u969b\u8a00\u8a9e\u304c\u3042\u308a\u307e\u3059\u3002 \u4e00\u89a7\u89a7\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u3001\u3053\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u5229\u7528\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u4f01\u696d\u306f\u5404\u56fd\u3067\u8a71\u3055\u308c\u308b\u591a\u304f\u306e\u8a00\u8a9e\u306b\u5bfe\u51e6\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2><strong><br \/>\n  <span>Call Center \u306e\u30ae\u30e3\u30c3\u30d7\u3092\u72ed\u3081\u308b<\/span><br \/>\n<\/strong><\/h2>\n<p>\u65b0\u3057\u3044\u4e16\u4ee3\u306e\u65b0\u3057\u3044\u5229\u7528\u8005\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u767a\u4fe1\u3059\u308b\u3068\u304d\u306b\u767a\u8a00\u8005\u306e\u8a00\u8a9e\u3092\u8a71\u3059\u65b0\u3057\u3044\u4e16\u4ee3\u3067\u306f\u3001\u7ffb\u8a33\u306e\u554f\u984c\u304c\u3059\u3050\u306b\u6d88\u3048\u307e\u305b\u3093\u3002 \u4eba\u3005\u306b\u5bfe\u3059\u308b\u8003\u3048\u65b9\u304c\u5897\u3048\u308b\u305f\u3081\u3001\u554f\u984c\u306f\u3055\u3089\u306b\u8ab2\u984c\u304c\u8d77\u304d\u306b\u306a\u308b\u3068\u4e88\u60f3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 2017\u5e74\u3001240\u4e07\u306e\u6cd5\u306f\u975e EU \u56fd\u304b\u3089 EU \u306b\u5165\u308a\u30012018\u5e741\u67081\u65e5\u306b EU \u306b\u4f4f\u3080 512.40 \u4e07\u4eba\u306e\u4eba\u3005\u306e\u5408\u8a08 2,230 \u4e07\u4eba (4.4 %) \u304c\u975e EU \u306e\u4fdd\u5b58\u7528\u3067\u3057\u305f*<\/p>\n<p>\u3053\u308c\u3089\u306e\u65b0\u3057\u3044\u6559\u80b2\u306f\u3001\u30ed\u30fc\u30ab\u30eb\u8a00\u8a9e\u3092\u5b66\u3076\u306e\u306b\u5fc5\u8981\u3067\u3059\u304c\u3001\u7279\u306b\u516c\u5171\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u5927\u304d\u306a\u8ab2\u984c\u3067\u3059\u3002 \u7279\u306b\u516c\u5171\u7ba1\u7406\u306b\u95a2\u3057\u3066\u3002 \u4e00\u90e8\u3067\u306f\u3001Contact Center \u3067\u306f\u3001\u8907\u6570\u8a00\u8a9e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u305f\u306f\u4ed6\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u63a1\u7528\u3059\u308b\u4e0a\u3067\u306e\u3053\u308c\u3089\u306e\u8ab2\u984c\u304c\u4e0e\u3048\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u3053\u308c\u304c\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u8fd1\u3044\u3068\u3044\u3046\u3088\u308a\u306f\u660e\u3089\u304b\u3067\u3059\u3002\u305d\u3057\u3066\u3001\u95a2\u9023\u3059\u308b\u30b3\u30b9\u30c8\u306f\u3054\u304f\u308f\u305a\u304b\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305f\u3060\u3057\u30012~3 \u7a2e\u985e\u306e\u7570\u306a\u308b\u8a00\u8a9e\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u591a\u304f\u306e\u8a00\u8a9e\u3092\u4f7f\u7528\u3059\u308b\u3088\u3046\u306b\u8a71\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30e2\u30c7\u30eb\u306e\u8907\u96d1 <strong>\u3055\u3092\u793a\u3059\u5834\u5408\u306f\u3001WorkForce Management<\/strong> \u304a\u3088\u3073 Optimizations \u306e\u89b3\u70b9\u3067\u6b27\u5dde\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u4e0e\u3048\u308b\u8ab2\u984c\u3092 <strong>\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044<\/strong>\u3002 \u6e80\u8db3\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3068\u304d\u306b\u3001\u305d\u308c\u306f\u3082\u306f\u3084 1 \u65e5\u3001\u9031\u306e 1 \u6642\u9593\u3054\u3068\u306b\u5fc5\u8981\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6570\u3067\u306f\u306a\u304f\u3001\u4f55\u7a2e\u985e\u306e\u7570\u306a\u308b\u8a00\u8a9e\u3067\u8a71\u305b\u308b\u304b\u3068\u3044\u3046\u554f\u984c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Work-Force-Management-and-Optimizations-and-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-308875\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Work-Force-Management-and-Optimizations-and-Contact-Center-768x321.png\" alt=\"Cisco Contact Centers \u3067\u306e\u7ffb\u8a33\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30fc\u30bf\u6027\u306e\u4f7f\u7528\u4e8b\u4f8b\" width=\"768\" height=\"321\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>\u591a\u8a00\u8a9e\u5bfe\u5fdc\u62c5\u5f53\u8005\u306e\u5897\u52a0\u3059\u308b\u5fc5\u8981\u6027<\/strong><br \/>\n<\/span><\/h2>\n<p>\u591a\u8a00\u8a9e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c 2 ~3 \u3064\u306e\u8a00\u8a9e\u3092\u8a71\u3059\u306e\u304c\u826f\u304b\u3063\u305f\u308a\u3001\u305d\u308c\u3092\u66f8\u304f\u5fc5\u8981\u304c\u306a\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u3082\u3001\u591a\u304f\u306e\u5834\u5408\u8d77\u3053\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u305f\u3081\u3001\u30c7\u30b8\u30bf\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u3001\u3053\u306e\u8ab2\u984c\u306f<strong> \u3055\u3089\u306b\u9ad8\u304f\u306a\u308a\u307e\u3059<\/strong>\u3002<\/p>\n<p>\u6700\u8fd1\u306e\u30b9\u30d4\u30fc\u30c1\u6280\u8853\u306e\u62e1\u5927\u3068 <strong>\u81ea\u7136\u8a00\u8a9e\u7406\u89e3(NLU<\/strong> )\u306f\u3001\u4eca\u65e5\u306e\u8ab2\u984c\u3092\u65b0\u305f\u306a\u6a5f\u4f1a\u306b\u5909\u3048\u308b\u53ef\u80fd\u6027\u3092\u3082\u3063\u3066\u3044\u307e\u3059\u3002 Cisco \u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u306b\u7d71\u5408\u3055\u308c\u305f\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306f<\/a> \u3001\u4e0a\u8a18\u306e\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u554f\u984c\u306b\u6700\u9ad8\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u30c7\u30b8\u30bf\u30eb Cisco \u30b3\u30b0\u30cb\u30c6\u30a3\u30d6 Contact Center <strong>\u306f Google AI DialogFlow<\/strong>  <em><\/em>\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u6587\u5b57\u901a\u308a\u300cContact Center \u306e\u4f5c\u696d\u529b\u306e\u6700\u9069\u5316\u6570\u5f0f\u300d\u304b\u3089\u8a00\u8a9e\u306e\u8907\u96d1\u3055\u3001\u30b3\u30b9\u30c8\u3092\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4ee5\u4e0b\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306e\u8a3c\u660e\u306e\u4f8b\u3067 <em>\u3069\u306e\u3088\u3046\u306b\u884c\u3046\u306e\u304b\u898b<\/em> \u3066\u898b\u3066\u307f\u56f3\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30d3\u30c7\u30aa\u3092\u898b\u308b:<\/strong><\/p>\n<p>https:\/\/youtu.be\/kSeaDUxIOSI \u3053\u308c\u306f\u30d3\u30c7\u30aa\u3067\u4f7f\u7528\u3055\u308c\u308b\u8ad6\u7406\u7684\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cisco-Artificial-Intelligence-in-Call-Centers-Chat-Translation-Assistance.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-308880\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cisco-Artificial-Intelligence-in-Call-Centers-Chat-Translation-Assistance-768x373.png\" alt=\"Cisco Contact Centers \u3067\u306e\u7ffb\u8a33\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30fc\u30bf\u6027\u306e\u4f7f\u7528\u4e8b\u4f8b\" width=\"768\" height=\"373\" \/><br \/>\n<\/a><\/p>\n<p>\u30b3\u30f3\u30bb\u30d7\u30c8\u306e\u8a3c\u660e <em><\/em> \u3068\u3057\u3066\u8003\u3048\u308b\u3082\u30461\u3064\u306e\u4f7f\u7528\u4e8b\u4f8b\u306f\u3001\u5f93\u6765\u306e\u97f3\u58f0\u5c02\u7528\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u6d77\u5916\u306b\u62e0\u70b9\u3092\u6301\u3061\u3001\u4eba\u4ef6\u8cbb\u304c\u5b89\u4fa1\u306a\u56fd\u306b\u3042\u308b\u5834\u5408\u3067\u3059\u3002 \u5fc5\u8981\u306a\u8a00\u8a9e\u3092\u8a71\u3059\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4f8b\u3048\u89aa\u306b\u306a\u3089\u306a\u304f\u3066\u3082\u8a71\u305b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u5317\u30a2\u30d5\u30ea\u30ab\u306e\u30d5\u30e9\u30f3\u30b9\u8a9e\u3092\u8a71\u3059\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3001\u6700\u3082\u591a\u304f\u306e\u30e8\u30fc\u30ed\u30c3\u30d1\u30a4\u30bf\u30ea\u30a2\u8a9e\u306e\u9023\u7d61\u5148\u306a\u3069\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"> \u3053\u306e\u3088\u3046\u306a\u5834\u5408\u3001\u304b\u304b\u308a\u60c5\u5831\u306b\u3088\u308a\u5f37\u5316\u3055\u308c\u305f Cisco \u30b3<\/a>  <em>   <strong> <\/strong> <\/em>\u30b0\u30cb\u30c6\u30a3\u30d6 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306f\u3001\u97f3\u58f0\u8b70\u4e8b\u6587\u5b57\u3068\u7ffb\u8a33\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u81ea\u7136\u3067\u8fc5\u901f\u3067\u3001\u3088\u308a\u751f\u7523\u7684\u306a\u65b9\u6cd5\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8a00\u8a9e\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 \u4ee5\u4e0b\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306e\u8a3c\u660e\u306e\u4f8b\u3067\u3069\u306e\u3088\u3046\u306b\u884c\u3046\u306e\u304b\u898b\u3066\u898b\u3066\u307f\u56f3\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30d3\u30c7\u30aa\u3092\u8996\u8074\u3059\u308b\uff1a<\/strong><\/p>\n<p>https:\/\/youtu.be\/lNKWEG5WSDM \u3053\u308c\u306f\u30d3\u30c7\u30aa\u3067\u4f7f\u7528\u3055\u308c\u308b\u8ad6\u7406\u7684\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cisco-Contact-Center-Infrastructure.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-308885\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cisco-Contact-Center-Infrastructure-768x360.png\" alt=\" \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u97f3\u58f0\u8b70\u4e8b\u6587\u5b57\u5909\u63db\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\" width=\"768\" height=\"360\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h2>Contact Center AI \u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b<\/h2>\n<p>Contact Center \u30d3\u30b8\u30cd\u30b9\u306f\u3001\u6280\u8853\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u306e\u5411\u4e0a\u3001\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u304c\u8a55\u4fa1\u3059\u308b\u65b0\u3057\u3044\u6d88\u8cbb\u30e2\u30c7\u30eb\u306b\u3088\u3063\u3066\u5f15\u304d\u8d77\u3053\u3055\u308c\u3066\u3044\u308b\u4e00\u9023\u306e\u5927\u304d\u306a\u5909\u66f4\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6280\u8853\u89d2\u5ea6\u304b\u3089\u3001\u304b\u304b\u6027\u77e5\u6027\u306e\u52b9\u679c\u304c\u5f93\u6765\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5909\u3048\u308b\u306e\u306f\u975e\u5e38\u306b\u7591\u5ff5\u3067\u3059\u3002 \u3053\u306e\u5230\u7740\u306b\u3088\u308a\u3001IT\u30b3\u30b9\u30c8\u3092\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u30c4\u30fc\u30eb\u306b\u5909\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u3088\u308a\u9ad8\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3068\u54c1\u8cea\u3092\u5b9f\u73fe\u3057\u3001\u62c5\u5f53\u8005\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u5f93\u6765\u306e\u5f79\u5272\u3092\u65b0\u3057\u3044\u5f79\u5272\u306b\u5909\u3048\u308b\u306e\u3055\u3048\u3082\u53ef\u80fd\u3067\u3059\u3002 \u9867\u5ba2\u9867\u554f\u30b5\u30fc\u30d3\u30b9\u3068\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3002<br \/>\nCisco \u306f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3001\u30af\u30e9\u30a6\u30c9 \u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306e\u6642\u671f\u3068\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3001\u304a\u3088\u3073\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306b\u304a\u3051\u308b\u4e07\u80fd\u304b\u3064\u30aa\u30fc\u30d7\u30f3\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u5bfe\u3059\u308b\u9700\u8981\u3092\u30ab\u30d0\u30fc\u3057\u3066\u304a\u308a\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u306e\u5e45\u5e83\u3044\u30d9\u30fc\u30b9\u3078\u5186\u6ed1\u306b\u79fb\u884c\u3067\u304d\u308b\u3068\u540c\u6642\u306b\u3001\u4e00\u8cab\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u8ffd\u52a0\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u5275\u51fa\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<blockquote><p>Cisco Live \u3067\u79c1\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044:\u00a0https:\/\/www.ciscolive.com\/emea\/learn\/sessions\/content-catalog.html?search=%20PSOCOL-1317#\/#CLEUR<\/p><\/blockquote>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cisco-Live-Barcelona-.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-308886\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cisco-Live-Barcelona-.png\" alt=\"Cisco Live \u306b\u30a2\u30af\u30bb\u30b9\" width=\"433\" height=\"227\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u8a73\u7d30 YouTube<\/strong>  \u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9<\/a>  SalesConnect \u4e0a\u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9<\/a>  YouTube \u306e\u30d3\u30c7\u30aa: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6 Contact Centers \u97f3\u58f0\u8b70\u4e8b\u6587\u5b57\u7ffb\u8a33<\/a>  Cisco \u30d6\u30ed\u30b0: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e Cisco \u5fc5\u8981\u6761\u4ef6: \u4f1a\u8a71 IVR<\/a>  *\u30bd\u30fc\u30b9<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI \u306f\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5909\u3048\u3001\u4eca\u65e5\u306e\u591a\u8a00\u8a9e\u306e\u8ab2\u984c\u3092\u5909\u3048\u3001\u8a00\u8a9e\u9593\u3067\u7ffb\u8a33\u3092\u884c\u3044\u307e\u3059\u3002 <\/p>\n","protected":false},"author":5447,"featured_media":388308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[14962,12063,4758],"class_list":["post-388307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-cloud-solutions","tag-12063","tag-4758"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Contact Centers \u3067\u306e\u60c5\u5831\u7ffb\u8a33\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u4e8b\u4f8b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco Contact Centers \u3067\u306e\u60c5\u5831\u7ffb\u8a33\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u4e8b\u4f8b | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"AI \u306f\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5909\u3048\u3001\u4eca\u65e5\u306e\u591a\u8a00\u8a9e\u306e\u8ab2\u984c\u3092\u5909\u3048\u3001\u8a00\u8a9e\u9593\u3067\u7ffb\u8a33\u3092\u884c\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-21T13:45:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"876\" \/>\n\t<meta property=\"og:image:height\" content=\"648\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Massimiliano Caranzano\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Massimiliano Caranzano\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/\"},\"author\":{\"name\":\"Massimiliano Caranzano\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\"},\"headline\":\"Cisco Contact Centers 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