{"id":388343,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-enterprise-webinar-%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"webex-contact-center-enterprise-webinar-%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-enterprise-webinar-%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6\/","title":{"rendered":"Webex Contact Center Enterprise [Webinar] \u306b\u3064\u3044\u3066"},"content":{"rendered":"<h2><span><br \/>\n  <b>\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u305f\u3081\u306e\u30af\u30e9\u30a6\u30c9\u3078\u306e\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30b9\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">2020<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\u5e74\u306b\u306f\u3001\u30af\u30e9\u30a6\u30c9\u6280\u8853\u304c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u6a5f\u80fd\u306e\u9ad8\u901f\u5316\u3001\u305d\u3057\u3066\u4eca\u65e5\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u512a\u308c\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3044\u3046\u30a2\u30b8\u30ea\u30c6\u30a3\u306e\u63d0\u4f9b\u306b\u5927\u304d\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u70b9\u306f\u8a00\u3046\u307e\u3067\u3082\u306a\u304f\u5b9f\u73fe\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\">\u3053\u306e\u65b0\u3057\u3044\u30d0\u30fc\u306f\u3001\u5bff\u547d\u3092\u901a\u3057\u3066\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u60c5\u5831\u3092\u6307\u5148\u3067\u5165\u624b\u3067\u304d\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001AI(AI<\/span> <span data-contrast=\"auto\">)\u6280\u8853\u3068\u30de\u30b7\u30f3\u5b66\u7fd2(AI <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\"><\/span>)\u6280\u8853\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30ea\u30bd\u30fc\u30b9\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u308b\u6d1e\u5bdf\u3001\u304a\u3088\u3073\u80fd\u529b\u3092\u6301\u3064\u62c5\u5f53\u8005\u304c\u8a2d\u5b9a\u3057\u3001\u4e8b\u696d\u306b\u304a\u3051\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30b5\u30a4\u30ed\u3092\u53d6\u308a\u8fbc\u307f\u3001\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u30d5\u30eb\u30c1\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<span data-contrast=\"auto\">\u9867\u5ba2<\/span><span data-contrast=\"auto\"> \u30cb\u30fc\u30ba\u3002<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\u3057\u304b\u3057\u3001\u304a\u5ba2\u69d8\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u304b\u3089\u3001\u30b9\u30ab\u30d3\u30ea\u30c6\u30a3\u3001\u6a5f\u80fd\u5236\u9650\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u61f8\u5ff5\u3001\u305d\u3057\u3066\u304a\u305d\u3089\u304f\u306f\u3001\u65e2\u5b58\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u306e\u63a1\u7528\u306e\u3064\u3089\u307f\u304c\u3001\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u5fc5\u8981\u304c\u751f\u3058\u3001\u6b21\u306e\u30ec\u30d9\u30eb\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3001\u3068\u3044\u3046\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u3001\u3068\u5f53\u793e\u306b\u4f1d\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2><span><br \/>\n  <b>\u4f01\u696d\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u306b <\/b>   <b><\/b><b>   \u5408\u3063\u305f\u3001\u304a\u5ba2\u69d8\u5c02\u7528\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9<\/b>   <b><\/b>\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <span data-contrast=\"none\"><\/span>   <span data-contrast=\"none\"> <\/span><\/a><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> \u79c1\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002Cisco Contact Center VP\/GM Omar Tkol\u3068\u5354\u529b\u3057\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u306e She \u7acb\u65b9 McGee-Smith <\/span> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span>  <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\u3092\u5b66\u3073\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306b\u304a\u3051\u308b\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u76f4\u9762\u3059\u308b\u56f0\u96e3\u3068\u3001\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u30b7\u30b9\u30b3<\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\"> <span data-contrast=\"none\">   \u304c\u65b0\u3057\u3044Webex Contact Center Enterprise<\/span> <\/a> \u3092\u958b\u767a\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<span data-contrast=\"auto\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-310944\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" alt=\"\u30e9\u30a4\u30d6\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0 - Webex Contact Center Enterprise \u306b\u3064\u3044\u3066\" width=\"300\" height=\"298\" \/><br \/>\n  <\/a>\u3053\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u306f <\/span><span data-contrast=\"auto\">\u3001Omar<\/span> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\u304a\u3088\u3073 She\u51fa <\/span><span data-contrast=\"auto\">\u524d\u304b\u3089\u805e\u3053\u3048\u308b:<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">2020\u5e74\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b<\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u50be\u5411\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u3001\u7c21\u5358\u6027\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u7d71\u5408\u3092\u542b\u3080<\/span><span data-contrast=\"auto\"><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a2\u3057\u3066\u3044\u308b\u5f53\u793e\u306e\u304a\u5ba2\u69d8\u304a\u3088\u3073\u898b\u8fbc\u307f\u9867\u5ba2\u304b\u3089\u805e\u304b\u3055\u308c\u305f\u60c5\u5831<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\u30b7\u30b9\u30b3\u306e\u5c06\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\">\u306b\u5bfe\u3059\u308b\u30d3\u30b8\u30e7\u30f3\u3068\u3001\u30af\u30e9\u30a6\u30c9\u3067\u63d0\u4f9b\u3055\u308c\u305f\u6280\u8853\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30a4\u30ba\u306e\u4f01\u696d\u3092\u652f\u63f4\u3059\u308b\u65b9\u6cd5<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Webex Contact Center Enterprise<\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\">\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4e16\u754c\u306e\u6700\u5927\u898f\u6a21\u3001\u6700\u3082\u91cd\u8981\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3082\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\u30d3\u30b8\u30cd\u30b9\u304c\u30af\u30e9\u30a6\u30c9\u4e0a\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\u306e <\/span><span data-contrast=\"auto\">\u5c06\u6765\u3092\u8a08\u753b\u3059\u308b\u969b\u306e\u5b9f\u969b\u7684\u306a\u6d1e\u5bdf\u3068\u6b21\u306e\u30b9\u30c6\u30c3\u30d7<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <b><br \/>\n    <span data-contrast=\"none\">\u30e9\u30a4\u30d6\u30a6\u30a7<\/span>   <\/b> <\/a><span data-contrast=\"auto\"> \u30d3\u30ca\u30fc\u30d6\u30ed\u30fc\u30c9\u30ad\u30e3\u30b9\u30c8\u306b\u4eca <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\u3059\u3050\u767b\u9332\u3057 <\/span><span data-contrast=\"auto\"><\/span>   <b> <span data-contrast=\"auto\">\u30012020<\/span><\/b><span data-contrast=\"auto\"> \u5e74 2 \u6708 12 \u65e5\u6c34\u66dc\u65e5\u306b\u884c\u3044\u307e\u3059\u3002\u305d\u306e\u5f8c\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u00a0<strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\">\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u306f?<\/a><\/strong><\/span><\/p><\/blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <span class=\"TextRun BCX4 SCXW139119749\" lang=\"ja\" xml:lang=\"ja\" data-contrast=\"auto\"><br \/>\n      <span class=\"NormalTextRun BCX4 SCXW139119749\"><\/span>     <\/span>       <span class=\"TextRun BCX4 SCXW139119749\" lang=\"ja\" xml:lang=\"ja\" data-contrast=\"auto\">     <span class=\"NormalTextRun BCX4 SCXW139119749\">     <\/span><\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"ja\" xml:lang=\"ja\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\">\u30b9\u30d4\u30fc\u30ab\u30fc\u306b\u3064\u3044\u3066<\/span><br \/>\n    <\/span><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-310916 size-thumbnail\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center-150x150.png\" alt=\" Cisco Contact Center\u3001VP\/GM\u3001Omar Tkol\" width=\"150\" height=\"150\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Cisco Contact CenterOmar Tmokol(Cisco Contact Center<\/span>  <\/b><span data-contrast=\"auto\"> <\/span>)\u540c\u3058\u4e8b\u696d\u90e8\u9580\u306e\u526f\u793e\u9577\/GS\u3067\u3042\u308b\u30aa\u30de\u30eb\u30fb\u30c6\u30b4\u30b3\u30f3\u6c0f\u306f\u3001\u30b7\u30b9\u30b3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4e8b\u696d\u90e8\u9580\u306e\u526f\u793e\u9577\/GM \u3067\u3042\u308b\u3002 <span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span><span data-contrast=\"auto\"> \u3053\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u524d\u3001Omar \u306f\u97f3\u58f0\u30d9\u30fc\u30b9\u306e AI \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Voicea \u306e\u5171\u540c\u5275\u59cb\u8005\u517c CEO \u3067\u3042\u308a\u30012019 \u5e74 8 \u6708\u306b Cisco \u304c\u8cb7\u53ce\u3059\u308b\u307e\u3067\u3092\u4e3b\u5c0e\u3057\u305f\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Voicea\u4ee5\u524d\u306f\u3001BlueTooth\u306e\u5275\u59cb\u8005\u517cCEO\u3092\u517c\u306d\u3001\u4e16\u754c\u6700\u5927\u306e\u6d88\u8cbb\u8005\u30c7\u30fc\u30bf\u5e02\u5834\u3068\u30c7\u30fc\u30bf\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u69cb\u7bc9\u3057\u305f\u3002 Blue Of 2014\u5e74\u306bOracle\u306b\u3088\u308a\u8cb7\u53ce\u3057\u3001\u30aa\u30de\u30eb\u6c0f\u306f Oracle Data Cloud\u4e8b\u696d\u90e8\u9580\u30b7\u30cb\u30a2\u526f\u793e\u9577\/GM <\/span><span data-contrast=\"auto\">\u3092\u52d9\u3081\u3064\u3051\u305f\u3002 Omar \u6c0f\u306f\u3001\u30de\u30b5\u30c1\u30e5\u30fc\u30bb\u30c3\u30c4\u5927\u5b66\u304b\u3089\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fb\u79d1\u5b66\u90e8\u9580\u306e MS \u3092\u53d6\u5f97\u3057\u3001\u307e\u305f\u30de\u30b5\u30c1\u30e5\u30fc\u30bb\u30c3\u30c4\u5927\u5b66\u6280\u8853\u90e8\u306e BS \u3092\u53d6\u5f97\u3057\u3066\u3044\u308b\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><br \/>\n    <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-310917\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst-150x150.png\" alt=\" \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u3001Shegee-Smith\u6c0f\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>\u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u30a2\u30ca\u30ea\u30b9\u30c8\u306e Shegee-Smith\u3001McGee-Smith Analyticsla<\/span>  <\/b><span data-contrast=\"auto\"> <\/span>McGee-Smith \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u4f01\u696d\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u304a\u3088\u3073\u6226\u7565\u7684\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u306e\u4e3b\u8981\u306a\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3067\u3059\u3002 <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u5f7c\u5973\u306e\u5c02\u9580\u90e8\u9580\u306b\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9818\u57df\u306b\u304a\u3051\u308b\u30de\u30eb\u30c1\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u5e02\u5834\u8abf\u67fb\u8abf\u67fb\u3001\u4f01\u696d\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u3001\u30c7\u30fc\u30bf\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30ef\u30a4\u30e4\u30ec\u30b9\u5e02\u5834\u306e\u4f5c\u6210\u304c\u542b\u307e\u308c\u308b\u3002 \u540c\u6c0f\u306f\u3001\u696d\u754c\u4f1a\u8b70\u3001\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u304a\u3088\u3073\u55b6\u696d\u4f1a\u8b70\u3067\u983b\u7e41\u306b\u767a\u8a00\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3067\u3042\u308a\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u306e\u30cb\u30e5\u30fc\u30b9\u3084\u50be\u5411\u306b\u95a2\u3059\u308b\u5f15\u7528\u3055\u308c\u305f\u6a29\u9650\u3092\u6301\u3063\u3066\u3044\u308b\u3002<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><b><br \/>\n  <span data-contrast=\"auto\">\u30ea\u30bd\u30fc\u30b9\u3092 share<\/span> <\/b><b>   <span data-contrast=\"auto\"><\/span><\/b> <b>   <span data-contrast=\"auto\">:<\/span> <\/b>   <b>      <span data-contrast=\"auto\"><\/span><\/b><b>   <span data-contrast=\"auto\">   <\/span> <\/b> <b> <span data-contrast=\"auto\"> <\/span> <\/b> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">   <\/span><span data-contrast=\"auto\"><\/span>   <a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\"><i> <span data-contrast=\"none\">\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u5229\u70b9 \u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002Contact Center \u3092 Cloud<\/span><\/i>   <span data-contrast=\"none\"> eBook<\/span> <\/a><span data-contrast=\"auto\">\u306b\u79fb\u52d5\u3059\u308b\u304b\u3001T \u3092\u8868\u793a\u3059\u308b<\/span>   <a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-Infographic.pdf?oid=ifgco018194?ccid=cc001193\">    <i><span data-contrast=\"none\">   <\/span>     <\/i><i>     <span data-contrast=\"none\">Cloud<\/span>   <\/i>   <i> <span data-contrast=\"none\">     Contact Center \u306e\u30a4\u30f3\u30d5\u30a9\u30b0\u30e9\u30d5\u30a3\u30c3\u30af<\/span><\/i>  <span data-contrast=\"none\"><\/span> <\/a> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>   <b>  <span data-contrast=\"auto\"><\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">   \u306e\u30b1\u30fc\u30b9<\/span>   <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"> <span data-contrast=\"none\">   \u8a73\u7d30Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u5f37\u5316 \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">   <\/span><a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">  <span data-contrast=\"none\"> \u306e\u5909\u9769\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc: Contact Center<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">  <\/span><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"> <span data-contrast=\"none\">   \u3092 Cloud \u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9Cisco \u306f\u3001\u6bce\u5e74\u306e Cisco APJC Contact Center \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002<\/span><br \/>\n<\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact CenterGM\/VP Omar Tkol \u3068\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u306e Shevp McGee-Smith \u304b\u3089\u3001\u5927\u898f\u6a21\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5e02\u5834\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u805e\u304f\u3002  <\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8165,12688,10986,1887,8024,4835,11799,8167,12836,12693,1888,4709,1898],"class_list":["post-388343","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contactcenter-ja","tag-ai-","tag-ccaas-ja","tag-cisco-contact-center-ja","tag-cisco-","tag-webex-contact-center-ja","tag-webex-contact-center-","tag-8167","tag-12836","tag-12693","tag-1888","tag-4709","tag-1898"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Contact Center Enterprise [Webinar] \u306b\u3064\u3044\u3066 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-enterprise-webinar-\u306b\u3064\u3044\u3066\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex Contact Center Enterprise [Webinar] \u306b\u3064\u3044\u3066 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco Contact CenterGM\/VP Omar Tkol \u3068\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u306e Shevp McGee-Smith \u304b\u3089\u3001\u5927\u898f\u6a21\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5e02\u5834\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u805e\u304f\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-enterprise-webinar-\u306b\u3064\u3044\u3066\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-05T19:31:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script type=\"application\/ld+json\" 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