{"id":388355,"date":"2020-02-18T11:20:48","date_gmt":"2020-02-18T19:20:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-%e3%81%af%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%81%a8-ai-%e3%81%ae%e6%a9%9f%e8%83%bd%e3%82%92%e3%80%81%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9-12-5-%e3%81%a7-contact-centers-%e3%81%ab%e3%82%82\/"},"modified":"2020-02-18T11:20:48","modified_gmt":"2020-02-18T19:20:48","slug":"cisco-%e3%81%af%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%81%a8-ai-%e3%81%ae%e6%a9%9f%e8%83%bd%e3%82%92%e3%80%81%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9-12-5-%e3%81%a7-contact-centers-%e3%81%ab%e3%82%82","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/cisco-%e3%81%af%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%81%a8-ai-%e3%81%ae%e6%a9%9f%e8%83%bd%e3%82%92%e3%80%81%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9-12-5-%e3%81%a7-contact-centers-%e3%81%ab%e3%82%82\/","title":{"rendered":"Cisco \u306f\u30af\u30e9\u30a6\u30c9\u3068 AI \u306e\u6a5f\u80fd\u3092\u3001\u30ea\u30ea\u30fc\u30b9 12.5 \u3067 Contact Centers \u306b\u3082\u5c0e\u5165\u3057\u307e\u3059\u3002"},"content":{"rendered":"<p>\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7\u3092\u4fdd\u8b77\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30af\u30e9\u30a6\u30c9\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u308b\u65b0\u3057\u3044\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u30a2\u30b8\u30ea\u30c6\u30a3\u3068\u67d4\u8edf\u6027\u3068\u30b9\u30d4\u30fc\u30c9\u304c\u5fc5\u8981\u3067\u3059\u3002\u300d<\/p>\n<p>\u300c\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30e2\u30c0\u30f3\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u300d<\/p>\n<p>\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5bb9\u6613\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u5fc5\u8981 <\/a>\u304c\u3042\u308a\u307e\u3059\u300d<\/p>\n<h2><span><br \/>\n  <strong>\u3053\u308c\u3089\u306e\u8ab2\u984c\u306f\u805e\u304d\u899a\u3048\u304c\u3042\u308a\u307e\u3059\u304b? <\/strong><br \/>\n<\/span><\/h2>\n<p>\u4eca\u306f\u4e00\u4eba\u3067\u306f\u3042\u308a\u307e\u305b\u3093! \u4e16\u754c\u4e2d\u306e\u9867\u5ba2\u306e\u591a\u304f\u304a\u3088\u3073\u591a\u304f\u306e\u696d\u754c\u304b\u3089\u3001\u5f53\u793e\u306b\u5171\u6709\u3055\u308c\u3066\u3044\u308b\u88fd\u54c1\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u304a\u3088\u3073\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u5bfe\u3059\u308b\u8cb4\u91cd\u306a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7\u3092\u6700\u5927\u5316\u3059\u308b\u4e00\u65b9\u3067\u3001\u7af6\u5408\u3092\u7d9a\u3051\u308b\u5f53\u793e\u306e\u7af6\u5408\u6027(AI)\u3092\u6d3b\u7528\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u80fd\u529b\u306b\u3088\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30cb\u30fc\u30ba\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u53d6\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306f\u3001\u9ad8\u3044\u4fe1\u983c\u6027\u3068\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u3092\u63d0\u4f9b\u3059\u308b\u30aa\u30fc\u30d7\u30f3\u3067\u5b89\u5168\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6c42\u3081\u308b\u5fc5\u8981\u6027\u3092\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5e38\u306b\u5909\u5316\u3059\u308b\u8981\u6c42\u306b\u5fdc\u3048\u308b\u65b0\u3057\u3044\u67d4\u8edf\u6027\u3068\u30a2\u30b8\u30ea\u30c6\u30a3\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3001\u3068\u8868\u660e\u3057\u307e\u3057\u305f\u3002 \u3055\u3089\u306b\u3001\u304a\u5ba2\u69d8\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u7e70\u308a\u8fd4\u3057\u3001\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3068\u3044\u3046\u3001\u9867\u5ba2\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306b\u5dee\u5225\u5316\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u72ec\u81ea\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u65b9\u6cd5\u3092\u63a2\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Cisco \u3067\u306f\u3001\u30ea\u30ea\u30fc\u30b9 12.5 \u3067\u3053\u308c\u3089\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059 &#8211; Unified Contact Center Enterprise\u3001Packaged Contact Center Enterprise\u3001Unified Contact Center Express\u3001\u304a\u3088\u3073 Hosted Collaboration Solution for Contact Center \u306e\u6700\u65b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u00a0\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\">\u7ba1\u7406\u65b9\u6cd5\u3001<\/a> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u3088\u308a\u826f\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u3092\u7c21\u7d20\u5316\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3001\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u65b0\u6a5f\u80fd\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u6a5f\u80fd\u306e\u30cf\u30a4\u30e9\u30a4\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>\u5f53\u793e\u306e\u65b0\u3057\u3044\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308bWebex Experience Management(\u65e7 CloudCherry)\u306f\u3001Cisco \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u7d71\u5408\u3055\u308c\u3001\u9867\u5ba2\u306e\u611f\u60f3\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6d1e\u5bdf\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li>Google Dialogflow \u3092\u5229\u7528\u3057\u305f\u76f4\u89b3\u7684\u306a\u4f1a\u8a71\u578b IVR \u306f\u3001\u65e2\u5b58\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u6700\u65b0\u306e\u30b9\u30d4\u30fc\u30c1\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u5bb9\u6613\u306b\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u3092\u901a\u3057\u305f\u9867\u5ba2\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/li>\n<li>\u30af\u30e9\u30a6\u30c9 \u30d9\u30fc\u30b9\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u30ec\u30dd\u30fc\u30c8 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b Customer Journey Analyzer \u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u3059\u3079\u3066\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u30c8\u30e9\u30a4\u30a2\u30eb\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>AI \u30d9\u30fc\u30b9\u306e Voicea \u901a\u8a71\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u3068\u30b5\u30de\u30ea\u30fc\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3001\u901a\u8a71\u306e\u307e\u3068\u3081\u3001\u30a2\u30af\u30b7\u30e7\u30f3 \u30a2\u30a4\u30c6\u30e0\u306e\u6b63\u78ba\u6027\u3092\u9ad8\u3081\u308b\u30c8\u30e9\u30a4\u30a2\u30eb\u3067\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30b9\u30de\u30fc\u30c8 \u30e9\u30a4\u30bb\u30f3\u30b9\u3067\u306f\u3001\u65b0\u3057\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 \u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u8ffd\u52a0\/\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3057\u3066\u3001\u5bfe\u8a71\u306e\u91cf\u3092\u5236\u9650\u3057\u7d9a\u3051\u308b\u3001\u7c21\u5358\u3067\u81ea\u52d5\u5316\u3055\u308c\u305f\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312485 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\" alt=\"\u5f53\u793e\u306e\u65b0\u3057\u3044 AI \u5bfe\u5fdc\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u30012 \u3064\u306e\u65b0\u3057\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30ac\u30b8\u30a7\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f7f\u3044\u3084\u3059\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u30c7\u30b6\u30a4\u30ca\u3092\u5229\u7528\u3057\u3066\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3067\u304d\u307e\u3059\u3002\" width=\"637\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>Webex Experience Management(\u65e7 CloudCherry)\u3068\u306e\u7d71\u5408<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u793e\u306e\u65b0\u3057\u3044 AI \u5bfe\u5fdc\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\"><\/a> \u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u30012 \u3064\u306e\u65b0\u3057\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30ac\u30b8\u30a7\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001Contact Centers \u306f\u3001\u4f7f\u3044\u3084\u3059\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u30c7\u30b6\u30a4\u30ca\u3092\u5229\u7528\u3057\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u00a0 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ce\u96c6\u3055\u308c\u3001\u62c5\u5f53\u8005\u306f\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30b8\u30e3\u30fc\u30cb\u30fc \u30ac\u30b8\u30a7\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u5185\u3067\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30b9\u30b3\u30a2\u3092\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u5099\u3048\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u306e\u611f\u60c5\u3068\u904e\u53bb\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u8996\u5316\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5206\u6790\u30ac\u30b8\u30a7\u30c3\u30c8\u306f\u3001NPS\u3001CSAT\u3001CES \u306a\u3069\u306e\u696d\u754c\u6a19\u6e96\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5168\u4f53\u7684\u306a\u30d1\u30eb\u30b9\u3092\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u9769\u65b0\u7684\u306a AI \u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u793e\u306e Cisco Unified Customer Voice Portal \u306f Google Dialogflow \u3092\u5229\u7528\u3057\u3001AI \u304c\u97f3\u58f0\u5408\u6210\u3001NLU \u30d9\u30fc\u30b9\u306e\u30a4\u30f3\u30c6\u30f3\u30c8\u691c\u51fa\u3001\u304a\u3088\u3073\u30c6\u30ad\u30b9\u30c8\u8aad\u307f\u4e0a\u3052\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3066\u3001\u7c21\u5358\u3067\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u306b\u4f9d\u5b58\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u3044\u3053\u306a\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u52b9\u7387\u7684\u306a\u4f1a\u8a71\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p><strong><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/WebexXMgadget.png\"><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312486 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\" alt=\"\u5f53\u793e\u306e Cisco Unified Customer Voice Portal \u306f Google Dialogflow \u3092\u5229\u7528\u3057\u3001AI \u304c\u97f3\u58f0\u5408\u6210\u3001NLU \u30d9\u30fc\u30b9\u306e\u30a4\u30f3\u30c6\u30f3\u30c8\u691c\u51fa\u3068\u30c6\u30ad\u30b9\u30c8\u8aad\u307f\u4e0a\u3052\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3066\u3001\u7c21\u5358\u3067\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u306b\u4f9d\u5b58\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u3044\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u52b9\u7387\u7684\u306a\u4f1a\u8a71\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\" width=\"583\" height=\"343\" \/><\/a>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u30af\u30e9\u30a6\u30c9 \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u901a\u3057\u305f\u30d3\u30b8\u30cd\u30b9 Insights<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30af\u30e9\u30a6\u30c9\u5206\u6790\u306e\u529b\u3092\u3059\u3079\u3066\u306e Cisco \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u5f15\u304d\u4ed8\u3051\u3001\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30e9\u30a4\u30b6\u30fc\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306b\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9 \u30d3\u30e5\u30fc\u3092\u751f\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u8907\u6570\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u306e\u5c65\u6b74\u30c7\u30fc\u30bf\u3092\u6301\u3064\u3001\u9ad8\u5ea6\u306a 1 \u3064\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u00a0 \u3053\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u306f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u884c\u3046\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306b\u5f79\u7acb\u3064\u50be\u5411\u3092\u8868\u793a\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u7834\u68c4\u3055\u308c\u305f\u9023\u7d61\u5148\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u542b\u3081\u3001\u9867\u5ba2\u304c\u79fb\u52d5\u3092\u7834\u68c4\u3059\u308b\u5834\u6240\u3092\u8b58\u5225\u3057\u3066\u3001\u9069\u5207\u3067\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30c8\u30e9\u30a4\u30a2\u30eb\u3067\u4eca\u3059\u3050\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Voicea \u901a\u8a71\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6b63\u78ba\u306a\u97f3\u58f0\u30c6\u30ad\u30b9\u30c8\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u9593\u306e\u3084\u308a\u53d6\u308a\u306b\u3064\u3044\u3066\u8b70\u4e8b\u6587\u3092\u63d0\u4f9b\u3059\u308b\u3001\u72ec\u81ea\u306e Voicea<a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\"> AI \u3092\u4f7f\u7528\u3059\u308b\u65b0\u3057\u3044 Cisco <\/a>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30ac\u30b8\u30a7\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002 Cisco Unified Contact Center Enterprise \u306b\u3088\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30c8\u30e9\u30a4\u30a2\u30eb\u3067\u5229\u7528\u3067\u304d\u308b\u3053\u306e\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u65b0\u6a5f\u80fd\u306f\u3001\u901a\u8a71\u306e\u30e9\u30c3\u30d7\u3092\u7c21\u7d20\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4f1a\u8a71\u306e\u8a73\u7d30\u3092\u6b63\u78ba\u306b\u30ad\u30e3\u30d7\u30c1\u30e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u901a\u8a71\u306e\u7d99\u7d9a\u6027\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<strong>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u30b7\u30f3\u30d7\u30eb\u306b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30b9\u30de\u30fc\u30c8 \u30e9\u30a4\u30bb\u30f3\u30b9\u53d6\u5f97\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306f\u30a2\u30b8\u30e3\u30a4\u30eb\u3092\u7dad\u6301\u3057\u3001\u65b0\u3057\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 \u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u7d20\u65e9\u304f\u8ffd\u52a0\/\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30c8\u3057\u3066\u3001\u5bfe\u8a71\u306e\u91cf\u304c\u5236\u9650\u3055\u308c\u308b\u306e\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u00a0 Cisco Smart Software Management \u30dd\u30fc\u30bf\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u304a\u5ba2\u69d8\u306f\u3001\u81ea\u5206\u306e\u6301\u3063\u3066\u3044\u308b\u5408\u8a08\u30e9\u30a4\u30bb\u30f3\u30b9\u6570\u304a\u3088\u3073\u4f7f\u7528\u6570\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5bb9\u6613\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u6c17\u304c\u4ed8\u304d\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u5728\u5eab\u3092\u6b63\u78ba\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/strong><br \/>\n<\/span><\/h2>\n<p>\u65b0\u3057\u3044\u30ad\u30fc\u30dc\u30fc\u30c9 \u30b7\u30e7\u30fc\u30c8\u30ab\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3057\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30ac\u30b8\u30a7\u30c3\u30c8\u3092\u30c9\u30e9\u30c3\u30b0 \u30a2\u30f3\u30c9 \u30c9\u30ed\u30c3\u30d7\u3057\u3001\u5bfe\u8a71\u4e2d\u306b\u901a\u8a71\u5909\u6570\u3092\u66f4\u65b0\u3059\u308b\u6a5f\u80fd\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002 \u62c5\u5f53\u8005\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7d71\u8a08\u3092\u8868\u793a\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong><br \/>\n    <span>\u5b89\u5168\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb<\/span>\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u306b\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u95a2\u9023\u306e\u69d8\u3005\u306a\u5f37\u5316\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6f5c\u5728\u7684\u306a\u8106\u5f31\u6027\u306b\u5bfe\u3057\u3066\u5f37\u5316\u3057\u307e\u3059\u3002\u00a0 \u540c\u6642\u306b\u30011 \u79d2\u3042\u305f\u308a\u306b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3092 2 \u500d\u306b\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u308b\u30c0\u30a4\u30e4\u30e9\u30fc \u30dd\u30fc\u30c8\u3092\u5408\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30b1\u30fc\u30eb\u5236\u9650\u3092\u62e1\u5f35\u3057\u7d9a\u3051\u3001\u540c\u6642\u30a2\u30af\u30c6\u30a3\u30d6 \u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3067\u306f 2.5 \u500d\u306e\u5897\u52a0\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30af\u30e9\u30a6\u30c9\u304c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u304a\u5ba2\u69d8\u306b\u3053\u308c\u3089\u306e\u3059\u3079\u3066\u306e\u5f37\u5316\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u975e\u5e38\u306b\u3046\u308c\u601d\u3044\u307e\u3059\u3002 \u5f53\u793e\u306e\u76ee\u6a19\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u6240\u6709\u3059\u308b\u304b\u3001\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u8cfc\u8aad\u3059\u308b\u304b\u306b\u95a2\u308f\u3089\u305a\u3001\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u306b\u6700\u65b0\u306e\u6280\u8853\u7684\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4eca\u65e5\u3082\u63d0\u4f9b\u3057\u3001\u5b9f\u969b\u7684\u304b\u3064\u7c21\u5358\u306a\u9032\u307f\u65b9\u3092\u63a8\u9032\u3057\u3001\u304a\u5ba2\u69d8\u306b\u5411\u3051\u3066\u9069\u5207\u306a\u30da\u30fc\u30b9\u3067\u30af\u30e9\u30a6\u30c9\u3078\u306e\u7d4c\u8def\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30ea\u30fc\u30b9 12.5 \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30c7\u30fc\u30bf\u30b7\u30fc\u30c8\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-express\/datasheet-c78-743226.html\">Unified Contact Center Express \u3068<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/datasheet-c78-743352.html\">Unified Contact Center Enterprise<\/a>\u3067\u3059\u3002<\/p>\n<blockquote><p>Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/go\/cc\">\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u8a73\u7d30Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa: \u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">Webex \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u5c0e\u5165: AI \u3092\u5229\u7528\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u5909\u9769\u3057\u307e\u3059 \u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002 Contact Center \u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\u306f\u30af\u30e9\u30a6\u30c9\u3078\u306e\u76f4\u63a5\u7d4c\u8def\u3092\u4f5c\u6210\u3057\u3001AI\u6a5f\u80fd\u3092\u5099\u3048\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u524a\u6e1b\u3059\u308b<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[15099,8166],"class_list":["post-388355","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-customer-journey","tag-8166"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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Vaghela","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5bc4fdcf0129288d7538d622965299c269b57ec3067239baa52035e1b23df277?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5bc4fdcf0129288d7538d622965299c269b57ec3067239baa52035e1b23df277?s=96&d=wp_user_avatar&r=g","caption":"Nayankumar Vaghela"},"description":"Nayan Vaghela, Director of Product Management of Cisco\u2019s Contact Center Business Unit, brings more than 28 years of experience in the telephony and contact center industries to his role where he leads product strategy, solution roadmap, and product lifecycle management across Cisco\u2019s on-premises and cloud contact center platforms. Nayan has worked on the product management team for Cisco Contact Center for over 10 years. Prior to joining Cisco, Nayan led a pre-sales team focused on unified communications and call center solutions for Avaya GlobalConnect in India. Nayan holds a master\u2019s degree in Business Administration in marketing, and a Bachelor of Science degree in Electronics and Communication from Gujarat University, India.","sameAs":["https:\/\/www.linkedin.com\/in\/nayan-vaghela-8291a1\/"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/nayanvaghela\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/388355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5488"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=388355"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/388355\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=388355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=388355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=388355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}