{"id":388439,"date":"2019-06-11T09:48:08","date_gmt":"2019-06-11T16:48:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b3%e3%82%b0%e3%83%8b%e3%83%86%e3%82%a3%e3%83%96%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e7%8f%be%e5%ae%9f%e3%82%92%e5%bc%95%e3%81%8d%e5%87%ba\/"},"modified":"2019-06-11T09:48:08","modified_gmt":"2019-06-11T16:48:08","slug":"%e3%82%b3%e3%82%b0%e3%83%8b%e3%83%86%e3%82%a3%e3%83%96%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e7%8f%be%e5%ae%9f%e3%82%92%e5%bc%95%e3%81%8d%e5%87%ba","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b3%e3%82%b0%e3%83%8b%e3%83%86%e3%82%a3%e3%83%96%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e7%8f%be%e5%ae%9f%e3%82%92%e5%bc%95%e3%81%8d%e5%87%ba\/","title":{"rendered":"\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u5b9f\u3092\u5f15\u304d\u51fa\u3059"},"content":{"rendered":"<p><strong>\u9023\u7d61\u5148\u60c5\u5831\u3001\u30af\u30e9\u30a6\u30c9\u5206\u6790\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 Contact Center<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/customer-collaboration\/index.html\">  <\/a>\u3067\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3059\u308b \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u3068\u306e\u9593\u306e\u76f8\u4e92\u4ea4\u6d41\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u6b63\u3001\u8ca0\u3001\u307e\u305f\u306f\u4e2d\u7acb\u7684\u306b\u53cd\u6620\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 PwC\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u7c73\u56fd\u306e\u60aa\u3044\u7d4c\u9a13\u3060\u3051\u3067\u3082\u300132%\u306e\u9867\u5ba2\u3092\u96e2\u308c\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u9867\u5ba2\u3092\u5f15\u304d\u96e2\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 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href=\"https:\/\/blogs.cisco.com\/collaboration\/cognitive-contact-center\"><\/a>\u3001\u79c1\u306e\u30c1\u30fc\u30e0\u3068\u79c1\u306f\u9867\u5ba2\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u30c7\u30e2\u3001\u30d3\u30b8\u30e7\u30f3\u306b\u3064\u3044\u3066\u306e\u8a71\u3057\u5408\u3044\u3001\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u304a\u3088\u3073\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u5473\u306b\u3064\u3044\u3066\u306e\u30a2\u30a4\u30c7\u30a3\u30a2\u3092\u5171\u6709\u3059\u308b\u305f\u3081\u306b\u6642\u9593\u3092\u8cbb\u3084\u3057\u307e\u3059\u3002<\/p>\n<h2>\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u306b\u3057\u3066\u304f\u3060\u3055\u3044<\/h2>\n<p>\u540c\u6027\u79c1\u305f\u3061\u306f\u4eba\u9593\u3068\u3057\u3066\u6a5f\u80fd\u3067\u304d\u308b\u306e\u3067\u3059\u3002 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<\/p>\n","protected":false},"author":5452,"featured_media":388440,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[11512,12762,8165,8426,10986,8164,12065,12064,8024,12066,12067,12036,1893,1888,8597,1890,4834,8166,12063,4833,11513,13788,4758,11236,13789,12068],"class_list":["post-388439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-ciscocx-ja","tag-clus-ja","tag-contactcenter-ja","tag-call-center-","tag-ccaas-ja","tag-cisco-live-ja","tag-cisco-","tag-cisco---","tag-contact-center-","tag-12067","tag-12036","tag-1893","tag-1888","tag-8597","tag-1890","tag-4834","tag-8166","tag-12063","tag-4833","tag-11513","tag-13788","tag-4758","tag-11236","tag-13789","tag-12068"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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