{"id":388505,"date":"2019-06-13T09:42:54","date_gmt":"2019-06-13T16:42:54","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-%e7%94%a8%e3%81%ae-plug-and-play-business-application-connectors-%e3%81%ae%e7%b4%b9%e4%bb%8b\/"},"modified":"2019-06-13T09:42:54","modified_gmt":"2019-06-13T16:42:54","slug":"webex-contact-center-%e7%94%a8%e3%81%ae-plug-and-play-business-application-connectors-%e3%81%ae%e7%b4%b9%e4%bb%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-%e7%94%a8%e3%81%ae-plug-and-play-business-application-connectors-%e3%81%ae%e7%b4%b9%e4%bb%8b\/","title":{"rendered":"Webex Contact Center \u7528\u306e Plug and Play Business Application Connectors \u306e\u7d39\u4ecb"},"content":{"rendered":"<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u5185\u3067\u6700\u3082\u76f8\u4e92\u306b\u63a5\u7d9a\u3055\u308c\u3066\u3044\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e 1 \u3064\u3067\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u5341\u5206\u306a\u7d71\u5408\u304c\u3042\u308a\u307e\u3059\u3002 Aberdeen Group \u306b\u3088\u308b\u8abf\u67fb\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e 60 % \u304c 7 \u3064\u4ee5\u4e0a\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u3068\u5bfe\u8a71\u4e2d\u3067\u3042\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002 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ServiceNow)\u7528\u306e\u65b0\u3057\u3044\u30b3\u30cd\u30af\u30bf\u3092\u4f5c\u6210\u3057\u3001\u3055\u3089\u306b\u3053\u306e\u4e00\u6b69\u3092\u8e0f\u307f\u51fa\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>[ovp]6046275789001[\/ovp]\u3053\u308c\u3089\u306e<\/p>\n<p>\u30b3\u30cd\u30af\u30bf\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6a5f\u80fd\u3092\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5185\u306b\u57cb\u3081\u8fbc\u307f\u3001\u62c5\u5f53\u8005\u306f\u5358\u4e00\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u95a2\u4e0e\u306b\u307e\u3067\u3001\u4e3b\u8981\u306a\u9867\u5ba2\u60c5\u5831\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u8a71\u6a5f\u80fd\u306b\u76f4\u89b3\u7684\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001Contact 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\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u958b\u767a\u3092\u7d99\u7d9a\u3059\u308b\u9650\u308a\u3001API\u3001\u30b3\u30cd\u30af\u30bf\u3001\u304a\u3088\u3073\u7d71\u5408\u306b\u95a2\u3059\u308b\u30a2\u30ca\u30a6\u30f3\u30b9\u3082\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6700\u5f8c\u306b\u3001\u8ffd\u52a0\u8cbb\u7528\u7121\u3057\u3067\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u30b3\u30cd\u30af\u30bf\u3092\u542b\u307e\u3057\u305f\u3002<\/p>\n<p>Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/customer-collaboration\/index.html\">\u306b\u3064\u3044\u3066\u306f<\/a> \u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167\u3057\u3066\u3001\u5f53\u793e\u306e eBook \u3092\u304a <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/solutions\/collaboration\/cisco-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco016873\">\u8aad\u307f\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRM\u304a\u3088\u3073\u30c1\u30b1\u30c3\u30c8\u30b3\u30cd\u30af\u30bf\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059 <\/p>\n","protected":false},"author":5455,"featured_media":388506,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8165,8426,10986,12065,12064,8024,12066,13852,13853,12067,8167,12036,1893,1888,1890,4834,8166,12063,4833,11236,12068,13854],"class_list":["post-388505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-contactcenter-ja","tag-call-center-","tag-ccaas-ja","tag-cisco-","tag-cisco---","tag-contact-center-","tag-crm-ja","tag-omni-channel-ja","tag-12067","tag-8167","tag-12036","tag-1893","tag-1888","tag-1890","tag-4834","tag-8166","tag-12063","tag-4833","tag-11236","tag-12068","tag-13854"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Contact 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