{"id":388525,"date":"2019-09-05T07:11:27","date_gmt":"2019-09-05T14:11:27","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/contact-center-%e3%81%8c%e8%a4%87%e9%9b%91%e3%81%aa%e3%83%88%e3%83%a9%e3%83%83%e3%83%97%e3%81%ab%e5%8f%96%e3%82%8a%e8%be%bc%e3%82%80%e3%81%ae%e3%82%92%e3%82%84%e3%82%81%e3%81%95%e3%81%9b%e3%81%a6\/"},"modified":"2019-09-05T07:11:27","modified_gmt":"2019-09-05T14:11:27","slug":"contact-center-%e3%81%8c%e8%a4%87%e9%9b%91%e3%81%aa%e3%83%88%e3%83%a9%e3%83%83%e3%83%97%e3%81%ab%e5%8f%96%e3%82%8a%e8%be%bc%e3%82%80%e3%81%ae%e3%82%92%e3%82%84%e3%82%81%e3%81%95%e3%81%9b%e3%81%a6","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/contact-center-%e3%81%8c%e8%a4%87%e9%9b%91%e3%81%aa%e3%83%88%e3%83%a9%e3%83%83%e3%83%97%e3%81%ab%e5%8f%96%e3%82%8a%e8%be%bc%e3%82%80%e3%81%ae%e3%82%92%e3%82%84%e3%82%81%e3%81%95%e3%81%9b%e3%81%a6\/","title":{"rendered":"Contact Center \u304c\u8907\u96d1\u306a\u30c8\u30e9\u30c3\u30d7\u306b\u53d6\u308a\u8fbc\u3080\u306e\u3092\u3084\u3081\u3055\u305b\u3066\u304f\u3060\u3055\u3044"},"content":{"rendered":"<p>Ofunted LY ENGINEER Krantz\u306f\u3001Of of the Of of The Space\u30df\u30c3\u30b7\u30e7\u30f3\u3092\u6307\u793a\u3057\u305f\u540c\u6c0f\u306f\u3001&#8221;\u5931\u6557\u306f\u9078\u629e\u80a2\u3067\u306f\u306a\u3044&#8221;\u3068\u3044\u3046\u8a00\u8449\u3092\u7528\u3044\u3066\u3001Lyd 13\u306b\u5b89\u5168\u306b\u623b\u3059\u3068\u3044\u3046\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u4e0a\u3067\u3001\u300c\u5931\u6557\u306f\u9078\u629e\u80a2\u3067\u306f\u306a\u3044\u300d\u3068\u3044\u3046\u8a00\u8449\u3092\u7528\u3044\u305f\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u5f97\u305f\u3002 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3082\u540c\u69d8 <a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\">   <strong>\u3067\u3059\u304b?<\/strong> 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<a href=\"https:\/\/blogs.cisco.com\/collaboration\/demystifying-artificial-intelligences-role-in-contact-centers\">   <strong>\u5206\u6790\u306f<\/strong> <\/a> \u3001\u3053\u306e\u9054\u6210\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 \u9b45\u529b\u7684\u3068\u3044\u3046\u8907\u96d1\u3055\u3092\u9867\u5ba2\u304b\u3089\u3001\u9867\u5ba2\u306b\u4ee3\u308f\u3063\u3066\u6700\u9069\u306a\u30ea\u30bd\u30fc\u30b9\u3001\u4eba\u9593\u3001\u307e\u305f\u306f\u6307\u5b9a\u3092\u6c42\u3081\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30db\u30b9\u30c8\u306b\u79fb\u884c\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u8907\u96d1\u306a\u30c8\u30e9\u30c3\u30d7\u306b\u9665\u3089\u3055\u308c\u308b\u306e\u3092\u3084\u3081\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u3002 \u9078\u629e\u304c\u5c11\u306a\u3044\u65b9\u304c\u6700\u9069\u3067\u3059\u3002<\/p>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><br \/>\n  <strong>\u30af\u30ea\u30c3\u30af\u3057\u3066 Cisco Contact Center Solutions \u306b\u95a2\u3059\u308b\u8a73\u7d30\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center\"><br \/>\n  <strong>Cisco \u306f\u3001Intelligent Contact Center \u306b\u5bfe\u3057\u3066 Ar is globe \u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8b58\u5225\u3055\u308c\u308b<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/your-contact-center-agents-journey-plays-acritical-role-in-customer-experience\"><br \/>\n  <strong>Contact Center \u3092\u5909\u66f4\u3057\u307e\u3059\u304b? \u62c5\u5f53\u8005\u306e\u300c <\/strong>   <b>\u624b\u9806\u3092\u8e0f\u3080\u300d\u3067\u59cb\u307e\u308a\u307e\u3059\u3002<\/b><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-centers-customer-experiences\"><br \/>\n  <strong>\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c06\u6765\u3092\u5f62\u6210\u3059\u308b<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089\u306e\u8907\u96d1\u3055\u3092\u53d6\u308a\u9664\u304f<\/p>\n","protected":false},"author":5430,"featured_media":388526,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8165,8426,10986,12065,12064,8024,12066,12067,8167,12036,1893,12836,1888,1890,4834,8166,12063,4833,13864,4758,11236,12068],"class_list":{"0":"post-388525","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-customer-experience","8":"category-collaboration","9":"tag-contactcenter-ja","10":"tag-call-center-","11":"tag-ccaas-ja","12":"tag-cisco-","13":"tag-cisco---","15":"tag-contact-center-","16":"tag-12067","17":"tag-8167","18":"tag-12036","19":"tag-1893","20":"tag-12836","21":"tag-1888","22":"tag-1890","23":"tag-4834","24":"tag-8166","25":"tag-12063","26":"tag-4833","27":"tag-13864","28":"tag-4758","29":"tag-11236","30":"tag-12068"},"acf":[],"yoast_head":"<!-- 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