{"id":388541,"date":"2019-09-09T11:26:01","date_gmt":"2019-09-09T18:26:01","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%bf%85%e8%a6%81%e3%81%aa%e6%83%85%e5%a0%b1\/"},"modified":"2019-09-09T11:26:01","modified_gmt":"2019-09-09T18:26:01","slug":"%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%bf%85%e8%a6%81%e3%81%aa%e6%83%85%e5%a0%b1","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%bf%85%e8%a6%81%e3%81%aa%e6%83%85%e5%a0%b1\/","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u5fc5\u8981\u306a\u60c5\u5831"},"content":{"rendered":"<p>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3001\u9867\u5ba2\u30b1\u30a2\u30b7\u30b9\u30c6\u30e0\u306e\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u3001\u304a\u3088\u3073\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u8b70\u8ad6\u3092\u884c\u3044\u3001\u53ef\u80fd\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306e 1 \u3064\u3067\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b1\u30a2 \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u5bfe\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d1\u30ef\u30fc\u3092\u89e3\u304d\u653e\u3064\u3068\u3044\u3046\u591a\u304f\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53d6\u308a\u4e0a\u3052\u3001\u4e00\u7dd2\u306b\u3044\u304f\u3064\u304b\u306e\u8003\u3048\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305a\u7b2c\u4e00\u306b\u3001\u30c7\u30fc\u30bf\u63d0\u4f9b\u306e\u6700\u7d42\u7684\u306a\u76ee\u6a19\u306f\u4f55\u304b\u306b\u3064\u3044\u3066\u5f37\u8abf\u3057\u307e\u3059\u3002<\/p>\n<p><em>\u300c\u64cd\u4f5c\u53ef\u80fd\u306a\u60c5\u5831\u63d0\u4f9b\u6a5f\u80fd\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u307e\u305f\u306f\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u5236\u5fa1\u306b\u3088\u308b\u4eba\u9593\u6027\u306e\u52d5\u4f5c\u306b\u95a2\u9023\u3059\u308b\u5171\u901a\u306e\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u300d<\/em><\/p>\n<h2>Contact Center \u306e AI<\/h2>\n<p>Customer Care (CC) \u74b0\u5883\u3067\u306f\u3001AI \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u4e3b\u306a\u76ee\u7684\u306e 1 \u3064\u306f\u3001\u4f5c\u696d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u652f\u63f4\u3057\u3001\u305d\u306e\u4e00\u90e8\u3092\u7f6e\u304d\u63db\u3048\u308b\u53ef\u80fd\u6027\u3042\u308b\u306e\u3067\u3001\u4eca\u65e5\u3001\u305d\u306e\u3088\u3046\u306a\u76ee\u6a19\u304b\u3089\u3069\u306e\u7a0b\u5ea6\u96e2\u308c\u308b\u306e\u304b\u3092\u81ea\u554f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 Google \u304b\u3089\u30b9\u30c6\u30fc\u30b8\u4e0a\u306e\u6700\u8fd1\u306e\u30c7\u30e2\u3092\u3053\u3053\u306b\u6295\u7a3f\u3057\u3066\u56de\u7b54\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=D5VN56jQMWM\">Google Duplex: AI\u3002 \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u304c\u30ed\u30fc\u30ab\u30eb\u4f01\u696d\u306b\u96fb\u8a71\u3057\u3066\u4e88\u5b9a\u3092\u5165\u308c\u308b &#8211; YouTube<\/a>  \u30d3\u30c7\u30aa\u3092\u8996\u8074\u3067\u304d\u307e\u3059\u304b? \u660e\u3089\u304b\u306b Google Duplex <strong>\u306f\u81ea\u7136\u306a\u4f1a\u8a71\u3092\u7d9a\u3051\u307e\u3059\u304c\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u7bc4\u56f2\u304c\u306f\u308b\u304b\u306b\u5e83\u304c\u308a\u3001AI<\/strong>  <strong><\/strong>\u30a8\u30f3\u30b8\u30f3\u306b\u3088\u3063\u3066\u5236\u5fa1\u3055\u308c\u308b\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u591a\u304f\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u5b9f\u969b\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7f6e\u304d\u63db\u3048\u3001\u4ed6\u306e\u30bf\u30a4\u30d7\u3068\u81ea\u7136\u306a\u4f1a\u8a71\u3092\u884c\u3046\u77ac\u9593\u304b\u3089\u3001\u79c1\u305f\u3061\u306f\u5e83\u3044\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u7bc4\u56f2\u304c\u9685\u306b\u5b58\u5728\u3059\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<blockquote>\n<p><em>\u300cGartner \u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u30012020 \u5e74\u306b B2015 \u5e74\u306b\u30d3\u30b8\u30cd\u30b9\u30fb\u6d88\u8cbb\u8005\u7b2c\u4e00\u30ec\u30d9\u30eb\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u8981\u6c42\u306e 10 % \u304c VCA \u304b\u3089\u53d6\u308a\u4e0a\u3052\u3089\u308c\u307e\u3059&#8230;\u4eca\u65e5\u306f 1% \u672a\u6e80\u3067\u3059&#8230;\u300d<\/em><\/p>\n<\/blockquote>\n<p><strong>Google Duplex \u306e\u81ea\u7136\u6280\u8853<\/strong>   <strong>Cisco (\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3069) \u306a\u3069\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0 \u30d7\u30ec\u30fc\u30e4\u30fc (<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cognitive-collaboration-solutions.html?ccid=cc001100\">\u30b3<\/a>\u30b0\u30cb\u30c6\u30a3\u30d6 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3)<\/strong> <strong> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   \u306f\u3001Contact Center<\/a> <\/strong>\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u5229\u70b9\u3068\u3057\u3066\u3001Google Duplex \u304c\u52d5\u4f5c\u3059\u308b\u65b9\u6cd5\u306b\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002 \u57fa\u672c\u7684\u306b 3 \u3064\u306e\u69cb\u6210\u8981\u7d20\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u53d7\u4fe1\u97f3\u58f0\u306f\u81ea\u52d5\u97f3\u58f0\u8a8d\u8b58(ASR<\/strong> )\u306b\u79fb\u52d5\u3057\u3001\u97f3\u58f0\u3092\u30c6\u30ad\u30b9\u30c8\u306b\u5909\u63db\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u7e70\u308a\u8fd4\u3057\u306e\u540c\u4e00\u30cd\u30c3\u30c8\u30ef\u30fc\u30af( <\/strong>RNN)\u304c\u5165\u529b\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u3066\u30c6\u30ad\u30b9\u30c8\u5fdc\u7b54\u3092\u8a2d\u5b9a\u3059\u308b<\/li>\n<li><strong>\u4ed6\u306e\u5165\u529b\u3068\u6700\u5f8c\u306b\u30c6\u30ad\u30b9\u30c8\u8aad\u307f\u4e0a\u3052(TTS<\/strong> )\u306f\u3001\u30b9\u30d4\u30fc\u30c1\u540c\u3058\u6280\u8853(Wavenet)\u3092\u4f7f\u7528\u3057\u3066\u97f3\u58f0\u3067\u56de\u7b54\u3092\u5909\u63db\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb850f3d25.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-270013 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb850f3d25.png\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u6027\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\" width=\"675\" height=\"322\" \/><br \/>\n<\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3092\u6271\u3046\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u3001\u30c6\u30ec\u30d5\u30a9\u30ea\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3001\u3053\u306e\u3088\u3046\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u304c\u3069\u306e\u3088\u3046\u306b\u9069\u5408\u3055\u308c\u308b\u304b\u304c\u660e\u78ba\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3053\u308c\u306f\u3001Google \u304c\u3059\u3067\u306b Google \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u6280\u8853\u3092\u914d\u7f6e\u3057\u3066\u3044\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30c7\u30a3\u30aa\u5909\u63db\u306b\u5bfe\u3057\u3066\u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u3068\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306e\u30c6\u30ad\u30b9\u30c8\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u308b\u7d20\u6674\u3089\u3057\u3044\u6a5f\u80fd\u306e\u4e00\u90e8\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u7e70\u308a\u8fd4\u3057\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3(RNN)\u3067\u3042\u308a\u3001\u5165\u529b\u30c6\u30ad\u30b9\u30c8\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5206\u6790\u3057\u3001\u305d\u308c\u3092\u7406\u89e3\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u56de\u7b54\u3092\u958b\u767a\u3067\u304d\u308b\u6a5f\u80fd\u3067\u3059\u3002\u5b9f\u969b\u306b\u4eba\u306e\u8907\u96d1\u306a\u52d5\u4f5c\u3068\u30d7\u30ed\u30bb\u30b9\u3092\u8aac\u660e\u3059\u308b\u4e8b\u5b9f\u3092\u89e3\u304d\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-270015 alignright\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb9f3dd1a9.png\" alt=\"\" width=\"329\" height=\"222\" \/>CC\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5927\u90e8\u5206\u306f\u3001\u5f93\u6765\u306e\u65b9\u6cd5\u3067\u5bfe\u8a71\u7ba1\u7406\u3092\u884c\u3063\u3066\u3044\u308b\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3059\u3089\u8fd1\u3065\u3044\u3066\u304a\u308a\u3001\u8907\u96d1\u306aIVR\u3068\u540c\u69d8\u306b\u3001\u7279\u5b9a\u306e\u30eb\u30fc\u30eb\u3067\u30d5\u30ed\u30fc\u3092\u7ba1\u7406\u3057\u3001\u81ea\u7136\u8a00\u8a9e\u306e\u8907\u96d1\u306b\u82e6\u3057\u3093\u3067\u3044\u308b\u3002 \u4e8c\u91cd(Tensorflow)\u307e\u305f\u306f AI \u958b\u767a\u8005\u306e\u4e16\u754c\u306e\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30b3\u30df\u30e5\u30cb\u30c6\u30a3(Rasa Core)\u306a\u3069\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u52d5\u4f5c\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u63a1\u7528\u3057\u3001\u7279\u5b9a\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u9069\u5207\u306b\u8a13\u7df4\u3055\u308c\u3001\u8abf\u6574\u3055\u308c\u3001\u975e\u5e38\u306b\u81ea\u7136\u306a\u5bfe\u8a71\u7ba1\u7406\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 RNN \u306b\u306f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u7279\u5b9a\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u591a\u304f\u306e\u96fb\u8a71\u4f1a\u8a71\u30c7\u30fc\u30bf\u3068\u3001\u97f3\u58f0\u3068\u4f1a\u8a71\u306e\u5c65\u6b74\u306e\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u884c\u308f\u308c\u308b\u4e8c\u91cd\u306e\u5834\u5408\u3067\u3059\u3002<\/p>\n<h2>Contact Centers \u306e CISCO \u304a\u3088\u3073 AI<\/h2>\n<p>\u4e0a\u3067\u8aac\u660e\u3057\u305f\u30e6\u30cb\u30fc\u30af\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u4e00\u90e8\u306f\u3001\u3053\u308c\u3089\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30b1\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u57fa\u76e4\u3068\u3057\u3066\u5805\u56fa\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u4e0a\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u57fa\u790e\u306b\u3042\u308b\u5834\u5408\u306f\u7279\u306b\u3001\u975e\u5e38\u306b\u9769\u65b0\u7684\u3067\u3088\u304f\u8a8d\u8b58\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u5229\u7528\u3067\u304d\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u53bb<strong> <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=1936808\">\u5e74\u3001<\/a><\/strong> \u30b7\u30b9\u30b3\u306fGoogle\u3068\u306e\u63d0\u643a\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><em>\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u306b AI \u5f37\u5316\u3055\u308c\u305f\u30a2\u30b7\u30b9\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u8cea\u554f\u306b\u3088\u308a\u7d20\u65e9\u304f\u3001\u3088\u308a\u826f\u304f\u7b54\u3048\u3067\u304d\u307e\u3059\u3002 &#8230;.\u5f53\u793e\u306e Cisco \u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b Google \u306e\u7c21\u5358\u306a\u60c5\u5831 (AI) \u3092\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059&#8230; Contact Center AI \u306f\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u5b89\u5168\u3067\u67d4\u8edf\u6027\u306e\u3042\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u9650\u3089\u308c\u305f\u30de\u30b7\u30f3\u5b66\u7fd2\u306e\u5c02\u9580\u77e5\u8b58\u3092\u6301\u3064\u4f01\u696d\u304c\u3001AI \u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u914d\u5099\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 AI \u306f\u3001\u3088\u308a\u95a2\u9023\u6027\u306e\u9ad8\u3044\u60c5\u5831\u3092\u6642\u9593\u3068\u3068\u3082\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u4f1a\u8a71\u3092\u5c0e\u304d\u3001\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3092\u884c\u3046\u306e\u306b\u5f79\u7acb\u3064\u95a2\u9023\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u62c5\u5f53\u8005\u306b\u81ea\u52d5\u7684\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 Google \u306e\u5f37\u529b\u306a AI \u6a5f\u80fd\u3068 Cisco \u306e\u5927\u898f\u6a21\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c1\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u304c\u5287\u7684\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002\u300d<\/em><\/p>\n<p>\u3053\u306e\u5168 AI \u65b0\u3057\u3044\u30d1\u30e9\u30c0\u30a4\u30e0\u306f\u3001\u3088\u308a\u805e\u304d\u53d6\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u307b\u3068\u3093\u3069\u306e AI \u6280\u8853\u306f OPEN SOURCE <strong>   <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cognitive-collaboration-solutions.html?ccid=cc001100\">\u306a\u306e\u3067\u3001\u305d\u306e\u4fa1\u5024\u306f\u30b3\u30fc\u30c9\u81ea\u4f53\u306b\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u5546\u7528\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u90e8\u3068\u306a\u3055\u308c\u308b\u65b9\u6cd5\u306e\u4e00\u90e8\u3067\u3059\u3002\u7279\u306b Cisco \u30b3\u30b0\u30cb\u30c6\u30a3\u30d6 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u3088\u3046\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u4e0a\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u57fa\u3065\u304f\u5834\u5408\u306f\u7279\u306b\u5fc5\u8981\u3067\u3059\u3002<\/a><br \/>\n<\/strong><\/li>\n<li>\u4e0a\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u6c4e\u7528 AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9\u304c\u56f0\u96e3\u3067\u3042\u308b\u3068\u3044\u3046\u4e8b\u5b9f\u306b\u3088\u3063\u3066\u3082\u3001\u9867\u5ba2\u3084\u4ed6\u306e\u4eba\u306e\u7279\u5b9a\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u5fc5\u8981\u3060\u304b\u3089\u3067\u3059\u3002 \u4f7f\u7528\u4e8b\u4f8b\u304c\u5909\u308f\u308b\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30d4\u30fc\u30c9\u306f\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u306e\u4e16\u754c\u306e\u5834\u5408\u3088\u308a\u65e9\u304f\u5b9f\u73fe\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u3001\u96c6\u4e2d\u5316\u3055\u308c\u305f\u5f93\u6765\u306eR&#038;D\u7d4c\u7531\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u56f0\u96e3\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u958b\u767a\u8005\u3001 <strong>\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3001\u304a\u3088\u3073 Cisco \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u3088\u308b\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u9069\u5408\u3057\u307e\u3059<\/strong>\u3002<\/li>\n<li>\u305d\u306e\u5f8c\u3001\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0 AI \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3057\u7d9a\u3051\u3001\u305d\u306e\u6700\u3082\u91cd\u8981\u306a\u8981\u56e0\u306f Cisco \u306e\u3088\u3046\u306a\u30d9\u30f3\u30c0\u30fc\u304c\u3001\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0 \u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u30b7\u30b9\u30c6\u30e0 \u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3001\u9867\u5ba2\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u304c\u4e3b\u8981\u306a Customer Care \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u53d6\u308a\u7d44\u307f\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u74b0\u5883\u3092\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3067\u3059\u3002<\/li>\n<\/ol>\n<p>\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u53ef\u7528\u6027\u3002\u7279\u5b9a\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u7279\u5316\u3057\u305f\u7279\u5b9a\u306e\u4f1a\u8a71\u30a8\u30f3\u30b8\u30f3\u3092\u30d1\u30c3\u30b1\u30fc\u30b8\u5316\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u306e\u5f79\u5272\u306b\u7279\u5316\u3057\u3001\u305d\u308c\u3089\u306e\u30a8\u30f3\u30b8\u30f3\u3092 Cisco Customer Care \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u7d44\u307f\u5408\u308f\u305b\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u6b21\u306e AI \u30e1\u30c3\u30bb\u30fc\u30b8\u9818\u57df\u306b\u304a\u3051\u308b CISCO \u306e\u7af6\u5408\u4e0a\u306e\u91cd\u8981\u306a\u5229\u70b9\u3067\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<blockquote><p><a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/websitePage:9df928be-781e-45f4-a497-872578b2c051\"><br \/>\n  <strong>\u30d5\u30ed\u30ea\u30c0\u306e 10 \u756a\u76ee\u306e\u5e74\u9593 Cisco Contact Center \u30d5\u30ed\u30ea\u30c0\u5dde\u306e\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u9003\u3059\u5fc5\u8981\u306f\u3082\u3046\u306a\u3044\u65b9\u6cd5\u3067\u3059\u00a0<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<hr \/>\n<p>Cisco <a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\">Contact Center \u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066<\/a> \u3001\u9867\u5ba2\u304c\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u3001\u3088\u308a\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u8a73\u7d30\u60c5\u5831\uff1a<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cognitive-contact-center\"><br \/>\n  <strong>\u65b0\u3057\u3044\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u304a\u3088\u3073\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u77e5\u308a\u5408\u3044<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-centers-customer-experiences\"><br \/>\n  <strong>\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c06\u6765\u3092\u5f62\u6210\u3059\u308b<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-google-ai\"><br \/>\n  <strong>Google Cloud Next Conference \u3067\u30a2\u30af\u30b7\u30e7\u30f3\u3059\u308b Cisco Contact Center<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/future-of-contact-center#comment-2501576\"><br \/>\n  <strong>Contact Center \u306e\u4eca\u5f8c\u306e\u60c5\u5831: Cisco \u304a\u3088\u3073 AI \u306b\u3088\u308b\u5c0e\u5165<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\"><br \/>\n  <strong>Cisco \u3068 Google \u306e\u5c06\u6765\u306e\u4f5c\u696d<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=1942688\"><br \/>\n  <strong>4 \u304b\u6708\u9593\u3067 3 \u3064\u306e Gartner Magic Quadrant \u30ec\u30dd\u30fc\u30c8\u3067 Cisco \u304c\u30ea\u30fc\u30c0\u30fc\u306b\u6307\u540d<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/data-center\/bracing-for-change-with-ai-in-workplace.html\"><br \/>\n  <strong>Workplace \u306b\u304a\u3051\u308b AI \u306e\u5909\u5316\u306b\u53d6\u308a\u7d44\u3080<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n<p><strong>Massino\u3001\u300cCarno\u300d\u306e\u305d\u306e\u4ed6\u306e\u30d6\u30ed\u30b0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\"><br \/>\n  <strong>Cisco \u30b8\u30e3\u30fc\u30cb\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30c1\u30e3\u30c3\u30c8<\/strong><br \/>\n<\/a><\/li>\n<li><strong>\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u306b\u5bfe\u3059\u308b\u3084\u304f\u6027\u6027\u3092\u9ad8\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b1\u30a2\u3092\u652f\u63f4\u3057\u307e\u3059<\/strong><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\u304a\u3088\u3073Google\u3068\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8(AI)\u306e\u30d1\u30ef\u30fc\u3092\u3001\u30e2\u30c0\u30f3\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u7d44\u307f\u8fbc\u3080\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5447,"featured_media":388542,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4758],"class_list":["post-388541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-4758"],"acf":[],"yoast_head":"<!-- This site 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