{"id":391561,"date":"2022-03-02T09:18:23","date_gmt":"2022-03-02T17:18:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e\/"},"modified":"2022-03-02T09:18:23","modified_gmt":"2022-03-02T17:18:23","slug":"webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e\/","title":{"rendered":"Webex \u304c 2 \u3064\u306e CX Today \u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde"},"content":{"rendered":"<p>Webex \u304c CX Today \u304b\u3089<strong>\u30d9\u30b9\u30c8 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/strong>\u3068<strong>\u30d9\u30b9\u30c8 \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong><strong> \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong>\u3068\u3044\u3046 2 \u3064\u306e\u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3067\u304d\u3001\u5927\u5909\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002\u307e\u305a Webex \u306e\u88fd\u54c1\u30c1\u30fc\u30e0\u306b\u304a\u795d\u3044\u306e\u8a00\u8449\u3092\u8ff0\u3079\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u5f7c\u3089\u306f\u3001Webex \u306e\u304a\u5ba2\u69d8\u306b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u7d76\u3048\u9593\u306a\u304f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d9a\u3051\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u304a\u5ba2\u69d8\u306f\u3001\u304a\u5ba2\u69d8\u81ea\u8eab\u306e\u9867\u5ba2\u306b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e 2 \u3064\u306e\u30a2\u30ef\u30fc\u30c9\u306f\u3001\u88fd\u54c1\u30c1\u30fc\u30e0\u306e\u6210\u529f\u306e\u771f\u306e\u8a3c\u3067\u3059\u3002<\/p>\n<blockquote><p>\u53d7\u8cde\u306e\u5168\u30ea\u30b9\u30c8\u306f<a href=\"https:\/\/awards.cxtoday.com\/winners-2022\/\">\u3053\u3061\u3089<\/a>\u304b\u3089\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p><\/blockquote>\n<p>\u300cCX \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u6700\u9ad8\u306e\u540d\u8a89\u300d\u3068\u79f0\u3055\u308c\u308b CX \u30a2\u30ef\u30fc\u30c9\u306f\u3001\u4e16\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u56fd\u969b\u30cb\u30e5\u30fc\u30b9\u7d44\u7e54\u3067\u3042\u308b CX Today \u304c\u4e3b\u50ac\u3059\u308b\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5206\u91ce\u5168\u4f53\u306e\u512a\u308c\u305f\u6d3b\u52d5\u306b\u5bfe\u3057\u3066\u8d08\u3089\u308c\u308b\u8cde\u3067\u3059\u3002<\/p>\n<p>CX \u30a2\u30ef\u30fc\u30c9\u306f\u3001\u7d44\u7e54\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u3001\u5b9f\u884c\u529b\u3092\u5b9f\u8a3c\u3059\u308b\u80fd\u529b\u306b\u57fa\u3065\u3044\u3066\u6388\u4e0e\u3055\u308c\u307e\u3059\u3002\u5be9\u67fb\u54e1\u306b\u306f\u4e00\u6d41\u306e\u696d\u754c\u5c02\u9580\u5bb6\u3067\u3042\u308b Robin Gareiss \u6c0f\u3001Martin Hill-Wilson \u6c0f\u3001Michael Fauscette \u6c0f\u3001Jaimy Szymanski \u6c0f\u3001Nerys Corfield \u6c0f\u3001Julie Tano-Lawson \u6c0f\u304c\u540d\u3092\u9023\u306d\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u931a\u3005\u305f\u308b\u5be9\u67fb\u54e1\u306b Webex \u304c\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u4e21\u5206\u91ce\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3 \u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u3081\u3089\u308c\u305f\u3053\u3068\u306f\u5927\u304d\u306a\u6804\u8a89\u3067\u3059\u3002<\/p>\n<h2><strong>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u7406\u7531<\/strong><\/h2>\n<p>\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u4e00\u8272\u3068\u306a\u3063\u305f\u3053\u306e 2 \u5e74\u9593\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u5e97\u5148\u306b\u306a\u308a\u3001\u4e3b\u8981\u306a\u9867\u5ba2\u63a5\u70b9\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u3067\u306f\u3001\u9867\u5ba2\u306f\u4f01\u696d\u306b\u5bfe\u3057\u3066\u96fb\u8a71\u3067\u306f\u306a\u304f\u3042\u3089\u3086\u308b\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3092\u4ecb\u3057\u3066\u53cb\u4eba\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u3092\u307e\u3059\u307e\u3059\u671f\u5f85\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u96fb\u8a71\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u8a71\u3059\u5834\u5408\u306b\u3082\u3001\u6c38\u9060\u3068\u601d\u308f\u305b\u308b\u307b\u3069\u9577\u3044\u6642\u9593\u4fdd\u7559\u3067\u5f85\u305f\u3059\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u306e\u3053\u3068\u3092\u3088\u304f\u77e5\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306f\u3001\u3069\u306e\u7d44\u7e54\u3067\u3082\u6210\u529f\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u304b\u304b\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9375\u3092\u63e1\u3063\u3066\u304a\u308a\u3001<strong>\u6d88\u8cbb\u8005\u306e 59%<sup>1<\/sup><\/strong> \u304c\u6e80\u8db3\u3067\u304d\u306a\u3044\u7d4c\u9a13\u304c 2 \uff5e 3 \u56de\u3042\u308c\u3070\u3001\u5927\u597d\u304d\u306a\u30d6\u30e9\u30f3\u30c9\u3092\u5207\u308a\u6368\u3066\u308b\u3053\u3068\u3092\u3044\u3068\u308f\u306a\u3044\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3053\u306e\u3053\u3068\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u305a\u3001\u7406\u89e3\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u6226\u529b\u3068\u3057\u3066\u9069\u5207\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6709\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<strong>\u00a0<\/strong><\/p>\n<h2><strong>Webex Contact Center \u2013 \u9867\u5ba2\u304c\u597d\u3080\u65b9\u6cd5\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7bc9\u304f<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389701\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\" alt=\"850x425_BestContactCentrePlatform_Winner_Webex\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u5168\u9762\u7684\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 (CCaaS) \u3067\u3059\u3002\u30c7\u30fc\u30bf \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u57fa\u76e4\u3068\u3057\u305f\u5145\u5b9f\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3057\u3001AI \u3067\u30b9\u30fc\u30d1\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5f37\u5316\u3057\u3001\u5171\u540c\u4f5c\u696d\u3092\u884c\u3046\u30c1\u30fc\u30e0\u3092\u3064\u306a\u3052\u3066\u3001\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002Webex \u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001<strong>3,600 \u4e07<\/strong>\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u554f\u984c\u89e3\u6c7a\u306e\u512a\u308c\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001<a href=\"https:\/\/www.youtube.com\/watch?v=tBkuDP8wjBg\">T-Mobile<\/a> \u793e\u3084 <a href=\"https:\/\/www.youtube.com\/watch?v=sn8p0I9Nx3Y\">Cover-More<\/a> \u793e\u306a\u3069\u306e\u8457\u540d\u306a\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30d7\u30f3\u3055\u3068\u67d4\u8edf\u6027\u3092\u8003\u616e\u3057\u3066\u69cb\u7bc9\u3055\u308c\u305f\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u306b\u512a\u308c\u3001AI \u6a5f\u80fd\u3001\u30af\u30e9\u30a6\u30c9\u901a\u8a71\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u6700\u9069\u5316\u3001CRM \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u30af\u30e9\u30a6\u30c9 \u30b5\u30fc\u30d3\u30b9\u3068\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Webex Contact Center \u306f\u3001\u9867\u5ba2\u304c\u597d\u3080\u65b9\u6cd5\u3067\u4f01\u696d\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7bc9\u3051\u308b\u3088\u3046\u306b\u9078\u629e\u80a2\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4e00\u65b9\u4f01\u696d\u306b\u306f\u3001\u9867\u5ba2\u306e\u5909\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2><strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u5370\u8c61\u306b\u6b8b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3064\u304f\u308b\u3053\u3068<br \/>\n<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389711\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\" alt=\"850x425_BestCXSolution_Winner_Webex.jpg\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p>\u3057\u304b\u3057\u3001\u3054\u5b58\u3058\u306e\u3088\u3046\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3060\u3051\u306e\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4f01\u696d\u306b\u306f\u3001\u9867\u5ba2\u3054\u3068\u306b\u5370\u8c61\u306b\u6b8b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u308a\u3060\u3059\u80fd\u529b\u3084\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3066\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u5bfe\u5fdc\u3059\u308b\u80fd\u529b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306f\u3001Webex Contact Center \u3068\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u4ed6\u306e\u5f37\u529b\u306a Webex \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3053\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<p><strong>Webex Connect<\/strong>: \u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 (CPaaS) \u306b\u3088\u308a\u3001\u958b\u767a\u8005\u306f API \u3068 SDK \u3092\u4f7f\u7528\u3057\u3066\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b7\u30b9\u30c6\u30e0\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u958b\u767a\u8005\u30ea\u30bd\u30fc\u30b9\u304c\u4e0d\u5728\u306e\u4f01\u696d\u5411\u3051\u306b\u3001\u8996\u899a\u7684\u306a\u30ed\u30fc \u30b3\u30fc\u30c9\u6a5f\u80fd\u3084\u30ce\u30fc \u30b3\u30fc\u30c9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u3068\u5c55\u958b\u3092\u30b7\u30f3\u30d7\u30eb\u5316\u3059\u308b\u305f\u3081\u3001\u5404\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8abf\u6574\u3057\u305f\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>Webex App<\/strong>: \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4f01\u696d\u306e\u7384\u95a2\u53e3\u3067\u3059\u3002\u3057\u304b\u3057\u591a\u304f\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u81ea\u529b\u3067\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u5b64\u5cf6\u306b\u3044\u308b\u304b\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u3002Webex App \u3068 Webex Contact Center \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u7d71\u5408\u3059\u308c\u3070\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u96fb\u8a71\u3092\u901a\u3058\u3066\u5404\u5206\u91ce\u306e\u5c02\u9580\u5bb6\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u591a\u304f\u306e\u4eba\u306e\u77e5\u8b58\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u8fc5\u901f\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u81ea\u5206\u306e\u77e5\u8b58\u3084\u52b9\u7387\u6027\u3092\u9ad8\u3081\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><strong>\u6700\u5f8c\u306b<\/strong><\/h2>\n<p>\u79c1\u305f\u3061\u306f\u3001\u3053\u306e 2 \u3064\u306e CX Today \u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\u3057\u305f\u3053\u3068\u3092\u3068\u3066\u3082\u8a87\u308a\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u3082\u7d76\u3048\u9593\u306a\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u98fd\u304f\u306a\u304d\u8ffd\u53ca\u3092\u7d99\u7d9a\u3057\u3001\u4f01\u696d\u304c\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>Webex \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u65b0\u3057\u3044\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Your customers deserve great experiences  |  Webex for Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/6sGfzFBPuUU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><strong>\u305d\u306e\u4ed6\u306e\u8a18\u4e8b\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex \u304c\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u5b9f\u73fe\u3059\u308b\u304b\u78ba\u8a8d\u3059\u308b<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/video-conferencing\/webex-%e3%81%ae%e6%9c%80%e6%96%b0%e6%83%85%e5%a0%b1-2022-%e5%b9%b4-2-%e6%9c%88\/\">Webex \u306e\u6700\u65b0\u60c5\u5831: 2022 \u5e74 2 \u6708<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-stories\/%e5%84%aa%e3%82%8c%e3%81%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%8f%90%e4%be%9b%e3%81%a8%e5%9c%b0%e7%90%83\/\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3068\u5730\u7403\u306e\u4fdd\u8b77\u3092\u540c\u6642\u306b\u5b9f\u73fe<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webex \u304c CX Today \u304b\u3089\u30d9 [&hellip;]<\/p>\n","protected":false},"author":5409,"featured_media":404687,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[15099,1838],"class_list":["post-391561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-customer-journey","tag-1838"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \u304c 2 \u3064\u306e CX Today \u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-\u304c-2-\u3064\u306e-cx-today-\u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex \u304c 2 \u3064\u306e CX Today \u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Webex \u304c CX Today \u304b\u3089\u30d9 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-\u304c-2-\u3064\u306e-cx-today-\u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-02T17:18:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fernando Mousinho\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fernando Mousinho\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e\\\/\"},\"author\":{\"name\":\"Fernando Mousinho\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/32a21a109164097b56f822b57426b583\"},\"headline\":\"Webex \u304c 2 \u3064\u306e CX Today 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