{"id":391744,"date":"2022-03-16T08:00:38","date_gmt":"2022-03-16T15:00:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e3%83%88%e3%83%aa%e3%83%ac%e3%83%b3%e3%83%9e%e3%82%92%e8%a7%a3%e6%b1%ba\/"},"modified":"2022-03-16T08:00:38","modified_gmt":"2022-03-16T15:00:38","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e3%83%88%e3%83%aa%e3%83%ac%e3%83%b3%e3%83%9e%e3%82%92%e8%a7%a3%e6%b1%ba","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e3%83%88%e3%83%aa%e3%83%ac%e3%83%b3%e3%83%9e%e3%82%92%e8%a7%a3%e6%b1%ba\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f"},"content":{"rendered":"<p><em>\u89e3\u6c7a\u7b56\u3001\u5171\u611f\u529b\u3001\u95a2\u9023\u6027\u3092\u91cd\u8996\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u53ce\u76ca\u529b\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<\/em><\/p>\n<p>\u79c1\u305f\u3061\u306f\u6700\u8fd1\u30012,000 \u4eba\u3092\u8d85\u3048\u308b\u6d88\u8cbb\u8005\u3092\u5bfe\u8c61\u306b\u8abf\u67fb\u3092\u884c\u3044\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u901a\u3058\u3066\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5fc5\u8981\u306a\u8981\u7d20\u3068\u306f\u4f55\u304b\u3092\u628a\u63e1\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u6700\u3082\u91cd\u5927\u306a\u8abf\u67fb\u7d50\u679c\u3092\u65e9\u901f\u304a\u4f1d\u3048\u3057\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7372\u5f97\u3057\u3001\u53ce\u76ca\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u9867\u5ba2\u5bfe\u5fdc\u306b\u3082\u6b21\u306e 3 \u3064\u306e\u8981\u7d20\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<ol>\n<li>\u89e3\u6c7a\u7b56: \u9867\u5ba2\u304c\u62b1\u3048\u308b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u60c5\u5831\u3092\u4f7f\u3044\u3084\u3059\u3044\u5f62\u3067\u8fc5\u901f\u306b\u63d0\u4f9b\u3067\u304d\u308b<\/li>\n<li>\u5171\u611f\u529b: \u81ea\u793e\u306e\u9867\u5ba2\u306b\u3001\u81ea\u793e\u3068\u6709\u610f\u7fa9\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3082\u3089\u3048\u308b<\/li>\n<li>\u95a2\u9023\u6027: \u9069\u5207\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9069\u5207\u306a\u9867\u5ba2\u306b\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u4f9b\u3067\u304d\u308b<\/li>\n<\/ol>\n<p>\u79c1\u305f\u3061\u306f\u3053\u306e 3 \u3064\u306e\u8981\u7d20\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u300c<strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de<\/strong>\u300d\u3068\u547c\u3093\u3067\u3044\u307e\u3059\u3002\u3067\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3001\u3053\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6d88\u3057\u3066\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u5bfe\u5fdc\u3068\u30c1\u30e3\u30cd\u30eb\u3067\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u306e\u7b54\u3048\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3001\u79c1\u305f\u3061\u306f<a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-02\/jgs5nf\" target=\"_blank\" rel=\"noopener\">\u8abf\u67fb\u5185\u5bb9\u3092\u307e\u3068\u3081\u3066\u5305\u62ec\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f<\/a>\u3002\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u8abf\u67fb\u7d50\u679c\u3092\u89e3\u8aac\u3057\u3001\u9ad8\u307e\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3088\u308a\u826f\u304f\u5fdc\u3048\u308b\u65b9\u6cd5\u3092\u30a2\u30c9\u30d0\u30a4\u30b9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u306f\u7d4c\u55b6\u9663\u3082\u6ce8\u76ee\u3059\u3079\u304d<\/strong><\/h2>\n<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u3042\u308c\u3070\u3044\u3044\u3068\u3044\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u7e41\u6804\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u304d\u308f\u3081\u3066\u91cd\u8981\u306a\u610f\u5473\u3092\u6301\u3061\u307e\u3059\u3002<\/p>\n<ul>\n<li>75% \u306e\u6d88\u8cbb\u8005: \u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u304c\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u306a\u308b\u7406\u7531\u3067\u3042\u308b\u3002\u307e\u305f\u3001\u305d\u308c\u304c\u4fa1\u683c\u3068\u540c\u69d8\u306b\u91cd\u8981 (76%) \u3067\u3042\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u91cd\u8981 (57%) \u3067\u3042\u308b<\/li>\n<li>61% \u306e\u6d88\u8cbb\u8005: \u4eca\u3088\u308a\u3082\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3089\u308c\u308c\u3070\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3055\u3089\u306b\u8cfc\u5165\u3057\u3088\u3046\u3068\u601d\u3046<\/li>\n<li>55% \u306e\u6d88\u8cbb\u8005: \u30b5\u30fc\u30d3\u30b9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5353\u8d8a\u3057\u3066\u3044\u308c\u3070\u3001\u4eca\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u305d\u306e\u4f01\u696d\u306b\u8cfc\u5165\u5148\u3092\u5909\u66f4\u3059\u308b<\/li>\n<\/ul>\n<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX) \u304c\u30d6\u30e9\u30f3\u30c9 \u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3066\u3044\u304f\u3053\u3068\u306f\u660e\u3089\u304b\u3067\u3059\u304c\u3001CX \u306f\u53ce\u76ca\u3068\u5229\u76ca\u306e\u62e1\u5927\u306b\u3082\u9593\u9055\u3044\u306a\u304f\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001CX \u306f\u3001\u3053\u308c\u307e\u3067\u306e\u3088\u3046\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3001\u904b\u7528\u30c1\u30fc\u30e0\u3060\u3051\u3067\u691c\u8a0e\u3059\u3079\u304d\u3082\u306e\u3067\u306f\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u304b\u3089\u306f\u7d4c\u55b6\u9663\u30ec\u30d9\u30eb\u3067\u3082 CX \u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u3001CX \u30c8\u30ea\u30ec\u30f3\u30de\u306e\u89e3\u6c7a\u306b\u5411\u3051\u3066\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u3089\u3086\u308b\u70b9\u3092\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-390070 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/trilemma.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8981\u7d20\u3067\u3042\u308b\u95a2\u9023\u6027\u3001\u5171\u611f\u529b\u3001\u89e3\u6c7a\u7b56\u3092\u793a\u3059\u4e09\u89d2\u5f62\" width=\"931\" height=\"644\" \/><\/p>\n<h1><strong>1.\u89e3\u6c7a\u7b56<\/strong><\/h1>\n<p>CX \u30c8\u30ea\u30ec\u30f3\u30de\u306e\u6700\u521d\u306e\u8981\u7d20\u306f\u89e3\u6c7a\u7b56\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u62b1\u3048\u308b\u554f\u984c\u306e\u8fc5\u901f\u306a\u89e3\u6c7a\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306b\u95a2\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u6700\u65b0\u60c5\u5831\u306e\u63d0\u4f9b\u306a\u3069\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3046\u3048\u3067\u9867\u5ba2\u306b\u3068\u3063\u3066\u304d\u308f\u3081\u3066\u91cd\u8981\u307e\u305f\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u7c21\u6f54\u3055\u3001\u4e00\u8cab\u6027\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u5229\u4fbf\u6027\u306e 4 \u70b9\u3067\u3059\u3002<\/p>\n<p>\u512a\u308c\u305f\u30d6\u30e9\u30f3\u30c9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u78ba\u7acb\u3057\u3001\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u306b\u306f\u3001\u3053\u308c\u3089 4 \u3064\u3092\u6b63\u3057\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u8abf\u67fb\u3067\u306e\u6d88\u8cbb\u8005\u304b\u3089\u306e\u56de\u7b54\u306f\u3001\u8fc5\u901f\u3067\u4e00\u8cab\u6027\u3068\u5229\u4fbf\u6027\u306e\u3042\u308b\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3044\u304b\u306b\u91cd\u8981\u304b\u3092\u660e\u78ba\u306b\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>75% \u306e\u6d88\u8cbb\u8005: \u554f\u984c\u304c\u3042\u3063\u3066\u3082\u3059\u3050\u306b\u89e3\u6c7a\u3067\u304d\u308c\u3070\u305d\u306e\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4eca\u5f8c\u3082\u9593\u9055\u3044\u306a\u304f\u5229\u7528\u3059\u308b<\/li>\n<li>66% \u306e\u6d88\u8cbb\u8005: \u3059\u3050\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3082\u4e0a\u8a18\u3068\u540c\u69d8\u306e\u884c\u52d5\u3092\u3068\u308b<\/li>\n<li>63% \u306e\u6d88\u8cbb\u8005: \u5927\u304d\u306a\u554f\u984c\u304c\u306a\u3044\u3088\u3046\u3067\u3042\u308c\u3070\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u306a\u308b<\/li>\n<\/ul>\n<h2>2. \u5171\u611f\u529b<\/h2>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3068\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u3067\u7af6\u4e89\u306b\u52dd\u3061\u629c\u304f\u306b\u306f\u3001\u5171\u611f\u529b\u3068\u7406\u89e3\u529b\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u3001\u8abf\u67fb\u3078\u306e\u56de\u7b54\u8005\u306e\u591a\u304f\u304c\u3001\u5171\u611f\u529b\u3001\u8aa0\u5b9f\u3055\u3001\u6587\u8108\u306e\u7406\u89e3\u529b\u3092\u6b20\u304f\u3068\u3044\u3063\u305f\u4eba\u9593\u7684\u306a\u554f\u984c\u304c\u6469\u64e6\u3092\u62db\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u8a8d\u3081\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u6d88\u8cbb\u8005\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u62b1\u304f\u89aa\u5bc6\u3055\u306b\u52a0\u3048\u53ce\u76ca\u306b\u3082\u30de\u30a4\u30ca\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u300164% \u306e\u6d88\u8cbb\u8005\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea\u304c\u60aa\u3044\u5834\u5408\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4eca\u5f8c\u8cfc\u5165\u3057\u306a\u3044\u3068\u56de\u7b54\u3057\u300159% \u304c\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u305d\u308c\u306b\u3064\u3044\u3066\u8a71\u3059\u3064\u3082\u308a\u3067\u3044\u307e\u3059\u3002\u60aa\u3044\u8a55\u5224\u304c\u53e3\u30b3\u30df\u3067\u5e83\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea\u3092\u4f4e\u4e0b\u3055\u305b\u306a\u3044\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306e\u4e8b\u60c5\u3092\u7406\u89e3\u3057\u305f\u3046\u3048\u3067\u3001\u5171\u611f\u95a2\u4fc2\u3092\u7bc9\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3067\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3001\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u304c\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3059\u308b\u3053\u3068\u306e\u5c11\u306a\u3044\u30c7\u30b8\u30bf\u30eb\u5bfe\u5fdc\u3067\u3001\u5171\u611f\u3092\u3082\u3063\u3066\u9867\u5ba2\u306b\u63a5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u305d\u306e\u7b54\u3048\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30c1\u30e3\u30cd\u30eb\u306e\u7279\u5b9a\u3068\u5c55\u958b\u3092\u884c\u3044\u3001\u62c5\u5f53\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u3092\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30e9\u30a4\u30d6 \u30c1\u30e3\u30c3\u30c8\u306f\u3001\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u7b54\u3067\u304d\u308b\u4fbf\u5229\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u3059\u304c\u3001\u8907\u96d1\u3067\u611f\u60c5\u7684\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u9867\u5ba2\u306b\u306f\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u3066\u3057\u307e\u3046\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2><strong>3.\u95a2\u9023\u6027<\/strong><\/h2>\n<p>CX \u30c8\u30ea\u30ec\u30f3\u30de\u306e 3 \u3064\u76ee\u306e\u8981\u7d20\u306f\u95a2\u9023\u6027\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u9069\u5207\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9069\u5207\u306a\u9867\u5ba2\u306b\u6709\u610f\u7fa9\u306a\u65b9\u6cd5\u3067\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001CX \u3067\u6210\u679c\u3092\u5f97\u308b\u306b\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u95a2\u9023\u6027\u306e\u3042\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n<ul>\n<li>67% \u306e\u6d88\u8cbb\u8005: \u81ea\u5206\u306b\u3068\u3063\u3066\u610f\u5473\u306e\u3042\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 (\u4ee5\u524d\u306e\u3084\u308a\u53d6\u308a\u3084\u9867\u5ba2\u306e\u597d\u307f\u304c\u8a8d\u8b58\u3055\u308c\u3066\u3044\u308b) \u304c\u304d\u308f\u3081\u3066\u91cd\u8981\u307e\u305f\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308b<\/li>\n<li>60% \u306e\u6d88\u8cbb\u8005: \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u81ea\u5206\u306b\u5408\u3046\u3088\u3046\u306b\u8abf\u6574\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4e0a\u8a18\u3068\u540c\u69d8\u306b\u8003\u3048\u308b<\/li>\n<\/ul>\n<p>\u591a\u304f\u306e\u9867\u5ba2\u304c\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u304f\u6c42\u3081\u3066\u3044\u308b\u4e00\u65b9\u3067\u3001\u826f\u597d\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3068\u5f15\u304d\u66ff\u3048\u306b\u500b\u4eba\u30c7\u30fc\u30bf\u3092\u7a4d\u6975\u7684\u306b\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u306f\u307b\u3068\u3093\u3069\u3044\u307e\u305b\u3093\u3002\u3053\u306e\u3088\u3046\u306a\u62b5\u6297\u611f\u306e\u7406\u7531\u306f\u3001\u4f01\u696d\u3067\u306e\u500b\u4eba\u30c7\u30fc\u30bf\u306e\u51e6\u7406\u65b9\u6cd5\u304c\u7406\u89e3\u3055\u308c\u3066\u3044\u306a\u3044\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u300152% \u306e\u6d88\u8cbb\u8005\u304c\u30c7\u30fc\u30bf\u306e\u63d0\u4f9b\u3092\u901a\u5e38\u9078\u629e\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u30c7\u30fc\u30bf\u306e\u4f7f\u7528\u65b9\u6cd5\u306b\u306f\u76ee\u3092\u901a\u3057\u3066\u3044\u307e\u305b\u3093\u3002<\/p>\n<p>\u3053\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001\u4f01\u696d\u306f\u30c7\u30fc\u30bf\u4fdd\u8b77\u3068\u500b\u4eba\u30c7\u30fc\u30bf\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u78ba\u4fdd\u306b\u3064\u3044\u3066\u6d88\u8cbb\u8005\u3092\u6559\u80b2\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30c7\u30fc\u30bf \u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30c7\u30fc\u30bf \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3001\u8a8d\u8a3c\u30d7\u30ed\u30bb\u30b9\u3001\u691c\u8a3c\u6e08\u307f\u30c1\u30a7\u30c3\u30af \u30de\u30fc\u30af\u306a\u3069\u3092\u63d0\u4f9b\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3082\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2><strong>CX \u30c8\u30ea\u30ec\u30f3\u30de\u306e\u89e3\u6c7a\u306b\u5099\u3048\u308b<\/strong><\/h2>\n<p>\u30ec\u30dd\u30fc\u30c8\u306e<a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-02\/jgs5nf\" target=\"_blank\" rel=\"noopener\">\u5168\u6587<\/a>\u3092\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5909\u9769\u3059\u308b\u65b9\u6cd5\u3084\u30013 \u3064\u306e\u57fa\u790e\u3092\u7bc9\u304d\u52b9\u679c\u7684\u306a CX \u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001Webex \u306e<a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u3064\u3044\u3066\u3082\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u95a2\u9023\u8cc7\u6599<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%ab%e6%ac%a0%e3%81%8b%e3%81%9b%e3%81%aa%e3%81%84-cpaas\/\">\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u6b20\u304b\u305b\u306a\u3044 CPaaS<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-stories\/%e5%84%aa%e3%82%8c%e3%81%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%8f%90%e4%be%9b%e3%81%a8%e5%9c%b0%e7%90%83\/\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3068\u5730\u7403\u306e\u4fdd\u8b77\u3092\u540c\u6642\u306b\u5b9f\u73fe<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u89e3\u6c7a\u7b56\u3001\u5171\u611f\u529b\u3001\u95a2\u9023\u6027\u3092\u91cd\u8996\u3057\u305f\u30b3\u30df\u30e5\u30cb [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":408861,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[15099],"class_list":["post-391744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-customer-journey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u89e3\u6c7a\u7b56\u3001\u5171\u611f\u529b\u3001\u95a2\u9023\u6027\u3092\u91cd\u8996\u3057\u305f\u30b3\u30df\u30e5\u30cb [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T15:00:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\"},\"author\":{\"name\":\"Jay Patel\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f\",\"datePublished\":\"2022-03-16T15:00:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\"},\"wordCount\":12,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg\",\"keywords\":[\"Customer Journey\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg\",\"datePublished\":\"2022-03-16T15:00:38+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg\",\"width\":980,\"height\":520,\"caption\":\"#image_title\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\",\"name\":\"Jay Patel\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Jay Patel\"},\"description\":\"Jay is the SVP and GM Webex Customer Experience Solutions and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits. Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.\",\"sameAs\":[\"https:\/\/uk.linkedin.com\/in\/jay-patel-821a1\",\"https:\/\/x.com\/https:\/\/twitter.com\/jayeshrpatel\"],\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/j_patel\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f | Webex Blog","og_description":"\u89e3\u6c7a\u7b56\u3001\u5171\u611f\u529b\u3001\u95a2\u9023\u6027\u3092\u91cd\u8996\u3057\u305f\u30b3\u30df\u30e5\u30cb [&hellip;]","og_url":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/","og_site_name":"Webex Blog","article_published_time":"2022-03-16T15:00:38+00:00","og_image":[{"width":980,"height":520,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg","type":"image\/jpeg"}],"author":"Jay Patel","twitter_misc":{"\u57f7\u7b46\u8005":"Jay Patel"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/"},"author":{"name":"Jay Patel","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f","datePublished":"2022-03-16T15:00:38+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/"},"wordCount":12,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg","keywords":["Customer Journey"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/","url":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg","datePublished":"2022-03-16T15:00:38+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg","width":980,"height":520,"caption":"#image_title"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/solve-the-trilemma\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c8\u30ea\u30ec\u30f3\u30de\u3092\u89e3\u6c7a\u3059\u308b\u306b\u306f"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a","name":"Jay Patel","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g","caption":"Jay Patel"},"description":"Jay is the SVP and GM Webex Customer Experience Solutions and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits. Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.","sameAs":["https:\/\/uk.linkedin.com\/in\/jay-patel-821a1","https:\/\/x.com\/https:\/\/twitter.com\/jayeshrpatel"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/j_patel\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/391744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5549"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=391744"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/391744\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/408861"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=391744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=391744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=391744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}