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Future Digital Messaging \u306e\u8cac\u4efb\u8005\u3067\u3042\u308a\u3001\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u5206\u91ce\u3067 10 \u5e74\u4ee5\u4e0a\u306e\u7d4c\u9a13\u3092\u6709\u3059\u308b Ramy Riad<\/a> \u304c\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u306e\u5229\u7528\u3092\u59cb\u3081\u305f\u3044\u3001\u3042\u308b\u3044\u306f\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3092\u5f37\u5316\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u4f01\u696d\u5411\u3051\u306b\u3001\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b 3 \u3064\u306e\u8003\u616e\u4e8b\u9805\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

1.\u9867\u5ba2\u306e\u55dc\u597d\u306b\u5408\u3063\u305f\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u629e\u3059\u308b<\/strong><\/h2>\n

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\"\"<\/p>\n

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2.\u8cbb\u7528\u4fbf\u76ca\u306e\u8a55\u4fa1<\/strong><\/h2>\n

\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 \u30c1\u30e3\u30cd\u30eb\u306e\u9032\u5316\u306b\u5408\u308f\u305b\u3066\u3001\u5bfe\u5fdc\u3059\u308b\u4fa1\u683c\u30e2\u30c7\u30eb\u3082\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002WhatsApp \u306e\u3088\u3046\u306a\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u306e\u4fa1\u683c\u30e2\u30c7\u30eb\u306b\u306f\u3001\u6700\u5927 160 \u6587\u5b57\u306e\u30e1\u30c3\u30bb\u30fc\u30b8 1 \u901a\u3054\u3068\u306b\u4e00\u5f8b\u6599\u91d1\u304c\u9069\u7528\u3055\u308c\u308b SMS \u3068\u306f\u7570\u306a\u308b\u624b\u6cd5\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305f\u3068\u3048\u3070 Google \u793e\u306e Business Messages \u306f\u3001\u73fe\u6642\u70b9\u3067\u306f\u5229\u7528\u4f01\u696d\u306b\u5bfe\u3057\u3066\u76f4\u63a5\u8ab2\u91d1\u3057\u3066\u3044\u307e\u305b\u3093\u304c\u3001Google \u306e\u30c1\u30e3\u30cd\u30eb\u306b\u540c\u793e\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u3092\u4ecb\u3057\u3066\u63a5\u7d9a\u3059\u308b\u5834\u5408\u306f\u3001\u63a5\u7d9a\u5148\u30b5\u30fc\u30d3\u30b9\u306e\u8cbb\u7528\u304c\u767a\u751f\u3057\u307e\u3059\u3002\u4e00\u65b9 RCS \u306f\u30e1\u30c3\u30bb\u30fc\u30b8\u5358\u4f4d\u3067\u6599\u91d1\u304c\u767a\u751f\u3057\u307e\u3059\u3002\u3053\u308c\u306f SMS \u3068\u540c\u3058\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n

\u6599\u91d1\u306e\u4ed5\u7d44\u307f\u3092\u5c11\u306a\u304b\u3089\u305a\u8907\u96d1\u306b\u3057\u3066\u3044\u308b\u8981\u56e0\u306f\u8907\u6570\u3042\u308a\u3001\u5229\u7528\u5730\u57df\u3084\u4f7f\u7528\u6cd5\u306a\u3069\u306e\u5f71\u97ff\u3092\u53d7\u3051\u307e\u3059\u3002\u4e00\u4f8b\u3092\u3042\u3052\u308b\u3068\u3001\u73fe\u5728 RCS \u306f\u82f1\u56fd\u4ee5\u5916\u306e\u307b\u3068\u3093\u3069\u306e\u5e02\u5834\u3067\u7121\u6599\u3067\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002WhatsApp \u306f\u4f1a\u8a71\u30d9\u30fc\u30b9\u306e\u6599\u91d1\u30e2\u30c7\u30eb\u306b\u79fb\u884c\u3057\u307e\u3057\u305f\u30021 \u56de\u306e\u4f1a\u8a71\u306f 24 \u6642\u9593\u30aa\u30fc\u30d7\u30f3\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u627f\u8afe\u3057\u305f 24 \u6642\u9593\u306e\u6642\u9593\u5185\u3067\u3042\u308c\u3070\u4f01\u696d\u306f\u4f1a\u8a71\u3092\u958b\u59cb\u3067\u304d\u3001\u4f1a\u8a71\u5358\u4f4d\u3067\u6599\u91d1\u304c\u8acb\u6c42\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5909\u52d5\u5236\u306e\u6599\u91d1\u30e2\u30c7\u30eb\u306e\u5834\u5408\u3067\u3082\u3001\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u306a\u3089 CX \u306e\u5145\u5b9f\u3092\u56f3\u308a\u3064\u3064\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u306e\u306b\u52b9\u679c\u7684\u3067\u3059\u3002WhatsApp \u306e\u3088\u3046\u306a\u975e\u540c\u671f\u578b\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u629e\u3059\u308b\u3068\u30011 \u4eba\u306e\u9867\u5ba2\u3068\u97f3\u58f0\u901a\u8a71\u3092\u884c\u3063\u305f\u308a\u8907\u6570\u306e SMS \u30c6\u30ad\u30b9\u30c8\u3092\u5207\u308a\u66ff\u3048\u3066\u5bfe\u5fdc\u3057\u305f\u308a\u3059\u308b\u5834\u5408\u3068\u6bd4\u3079\u3066\u3001\u8907\u6570\u306e\u4f1a\u8a71\u306b\u540c\u6642\u306b\u5bfe\u51e6\u3067\u304d\u308b\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u306e\u901a\u8a71\u304c 5 \u5206\u4ee5\u4e0a\u7d9a\u3044\u305f\u5834\u5408\u306e\u8cbb\u7528\u306f\u3001\u62c5\u5f53\u8005\u306e\u5bfe\u5fdc\u6642\u9593\u306b\u3057\u3066 25 \u30c9\u30eb\u7a0b\u5ea6\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u540c\u3058\u4f1a\u8a71\u3092 SMS \u3092\u4f7f\u7528\u3057\u3066\u884c\u3046\u3068\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306e\u9593\u3067\u6700\u5927 25 \u4ef6\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u3084\u308a\u3068\u308a\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u3001\u305d\u306e\u5834\u5408\u30e1\u30c3\u30bb\u30fc\u30b8 1 \u4ef6\u3042\u305f\u308a\u306e\u8cbb\u7528\u304c 2 \u30bb\u30f3\u30c8\u3067\u3001\u6700\u5927 50 \u30bb\u30f3\u30c8\u7a0b\u5ea6\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4ed6\u306b\u3082\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u306e\u5411\u4e0a\u3092\u898b\u8fbc\u3081\u308b\u3068\u3044\u3046\u5229\u70b9\u304c\u3042\u308a\u3001CSAT (\u9867\u5ba2\u6e80\u8db3\u5ea6) \u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e Future Messaging \u30c1\u30fc\u30e0\u304c\u652f\u63f4\u3092\u884c\u3063\u305f Vodafone \u793e\u521d\u3068\u306a\u308b RCS \u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30c8\u30e9\u30a4\u30a2\u30eb<\/a>\u3067\u306f\u300125% \u3068\u3044\u3046\u56de\u7b54\u7387 (SMS \u3068 MMS \u3067\u306f 1%) \u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

3.\u8907\u96d1\u3055\u3092\u53d6\u308a\u9664\u3044\u3066\u304f\u308c\u308b CPaaS \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u9078\u629e\u3059\u308b<\/strong><\/h2>\n

\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 \u30c1\u30e3\u30cd\u30eb\u306e\u6570\u304c\u5897\u3048\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u9078\u629e\u80a2\u304c\u5897\u3048\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002CX \u306e\u89b3\u70b9\u304b\u3089\u306f\u8a55\u4fa1\u3067\u304d\u307e\u3059\u304c\u3001\u53cd\u9762 IT \u30c1\u30fc\u30e0\u304c\u7ba1\u7406\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30c1\u30e3\u30cd\u30eb\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u8907\u96d1\u306b\u306a\u308a\u3001\u307e\u3068\u307e\u308a\u304c\u306a\u304f\u306a\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u5404\u30c1\u30e3\u30cd\u30eb\u306b\u306f\u3001\u7d76\u3048\u305a\u9032\u5316\u3057\u3066\u3044\u308b\u7279\u6709\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0 \u30d7\u30ed\u30bb\u30b9\u3084\u898f\u7d04\u306e\u30bb\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u4e0a\u3001\u9867\u5ba2\u306e\u30c7\u30fc\u30bf \u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u4fdd\u8a3c\u3084\u898f\u5236\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u9075\u5b88\u3068\u3044\u3063\u305f\u5074\u9762\u3082\u91cd\u8981\u3067\u3059\u3002\u305d\u3046\u3057\u305f\u8981\u7d20\u306f\u3044\u305a\u308c\u3082\u304c\u4f01\u696d\u306e IT \u30c1\u30fc\u30e0\u3092\u5fd9\u6bba\u3057\u3001\u4f01\u696d\u306e\u5e02\u5834\u53c2\u5165\u306e\u30b9\u30d4\u30fc\u30c9\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u53ef\u80fd\u6027\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u305d\u3046\u3057\u305f\u30b7\u30ca\u30ea\u30aa\u3067\u306f Webex Connect \u306e\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 (CPaaS)<\/a> \u306e\u3088\u3046\u306b\u3001\u5404\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u96d1\u3055\u3092\u53d6\u308a\u9664\u304d\u3001\u5e02\u5834\u53c2\u5165\u3092\u52a0\u901f\u3055\u305b\u308b\u4e00\u5143\u7ba1\u7406\u578b\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u52b9\u679c\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002CPaaS \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306a\u308b\u8907\u96d1\u306a\u74b0\u5883\u3078\u306e\u5bfe\u5fdc\u7d4c\u9a13\u304c\u8c4a\u5bcc\u3067\u3001\u307e\u305f\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30d1\u30fc\u30c8\u30ca\u30fc \u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u53c2\u52a0\u3057\u3066\u3044\u308b\u5834\u5408\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u7740\u624b\u3057\u3001\u5909\u5316\u3057\u7d9a\u3051\u308b\u898f\u7d04\u3084\u898f\u5236\u306b\u5c06\u6765\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u53cc\u65b9\u5411\u306e\u3084\u308a\u53d6\u308a\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u3046\u3063\u3066\u3064\u3051\u3067\u3059\u3002CPaaS \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u30ea\u30b9\u30af\u3084\u5229\u70b9\u3001\u4fa1\u683c\u3092\u52d8\u6848\u3057\u305f\u4e0a\u3067\u304a\u5ba2\u69d8\u306e\u5229\u7528\u5834\u9762\u306b\u9069\u3057\u305f\u30d3\u30b8\u30cd\u30b9 \u30b1\u30fc\u30b9\u3092\u69cb\u7bc9\u3057\u3001\u4eca\u5f8c\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u5909\u5316\u306b\u3082\u512a\u4f4d\u3092\u4fdd\u3063\u305f\u307e\u307e\u5bfe\u51e6\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n

\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u306e CPaaS \u306f\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u3092\u5229\u7528\u3057\u3066\u5f93\u6765\u306e CPaaS \u306e\u6a5f\u80fd\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u7d71\u5408\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051 CPaaS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u65e2\u5b58\u306e\u30d0\u30c3\u30af\u30a8\u30f3\u30c9 \u30b7\u30b9\u30c6\u30e0\u3092\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3057\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u3054\u3068\u306b\u7570\u306a\u308b\u30cb\u30fc\u30ba\u306b\u5373\u3057\u305f\u9867\u5ba2\u30d7\u30ed\u30bb\u30b9\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u53ca\u3076\u3084\u308a\u53d6\u308a\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u4f1a\u8a71\u4e2d\u3067\u3082\u6d41\u308c\u304c\u9014\u5207\u308c\u306a\u3044\u3088\u3046\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u3089\u308c\u308b\u305f\u3081\u3001\u3084\u308a\u3068\u308a\u306e\u6d41\u308c\u3092\u6c72\u3093\u3060\u3064\u306a\u304c\u308a\u3092\u611f\u3058\u3089\u308c\u308b\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n

Webex Connect<\/a> \u306f\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u9867\u5ba2\u30d7\u30ed\u30bb\u30b9\u3092\u6574\u3048\u3001\u5b9f\u73fe\u3059\u308b\u306e\u306b\u6700\u9069\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051 CPaaS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/strong><\/p>\n

\u304a\u5ba2\u69d8\u306e\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u304c\u4fa1\u5024\u3042\u308b\u3082\u306e\u3068\u306a\u308b\u3088\u3046\u3001\u30b7\u30b9\u30b3\u304c CPaaS \u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059\u3002Webex CPaaS<\/a> \u306e\u30da\u30fc\u30b8\u3092\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u6226\u7565\u306e\u8a08\u753b\u306b\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n

\u305d\u306e\u4ed6\u306e\u8a18\u4e8b<\/strong><\/p>\n

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CPaaS \u306e\u6c11\u4e3b\u5316 \u2013 \u30b7\u30b9\u30b3\u306e Webex Connect<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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