{"id":392930,"date":"2022-03-31T06:11:42","date_gmt":"2022-03-31T13:11:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba-cpaas-%e3%81%ae%e7%b5%8c%e6%b8%88%e9%9d%a2%e3%81%a7%e3%81%ae%e5%bd%b1%e9%9f%bf\/"},"modified":"2022-03-31T06:11:42","modified_gmt":"2022-03-31T13:11:42","slug":"%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba-cpaas-%e3%81%ae%e7%b5%8c%e6%b8%88%e9%9d%a2%e3%81%a7%e3%81%ae%e5%bd%b1%e9%9f%bf","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-stories\/%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba-cpaas-%e3%81%ae%e7%b5%8c%e6%b8%88%e9%9d%a2%e3%81%a7%e3%81%ae%e5%bd%b1%e9%9f%bf\/","title":{"rendered":"\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306e\u7d4c\u6e08\u9762\u3067\u306e\u5f71\u97ff"},"content":{"rendered":"

Webex Connect \u306b\u3088\u308b\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3068\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5b9f\u73fe<\/h2>\n

\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 (CPaaS) \u306e\u5e02\u5834\u306f\u3001\u958b\u767a\u8005\u7528\u3068\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u7528\u306e 2 \u3064\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u5206\u5272\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u958b\u767a\u8005 CPaaS \u306f\u5f93\u6765\u306e\u5f62\u5f0f\u306e CPaaS \u3067\u3042\u308a\u3001\u7279\u5b9a\u306e\u30e6\u30fc\u30b9 \u30b1\u30fc\u30b9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u5358\u4e00\u76ee\u7684\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30b3\u30fc\u30c9\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u72ec\u81ea\u306e\u30ed\u30b8\u30c3\u30af\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u30d3\u30b8\u30cd\u30b9 \u30b7\u30b9\u30c6\u30e0\u3068\u30c1\u30e3\u30cd\u30eb\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

Webex Connect<\/a> \u306f\u3001CPaaS \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u69cb\u7bc9\u3057\u3066\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u4e2d\u5fc3\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5099\u3048\u305f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u4e00\u5ea6\u7d71\u5408\u3059\u308b\u3060\u3051\u3067\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5168\u4f53\u306b\u5c0e\u5165\u3055\u308c\u305f\u3042\u3089\u3086\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u518d\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u958b\u767a\u8005\u306f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30b3\u30fc\u30c9\u5316\u3057\u305f\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3057\u3066\u5f90\u3005\u306b\u30d5\u30ed\u30fc\u3068\u3057\u3066\u518d\u5b9a\u7fa9\u3059\u308b\u305f\u3081\u306b\u30d3\u30b8\u30e5\u30a2\u30eb \u30d3\u30eb\u30c0\u30fc\u3092\u4f7f\u7528\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5e45\u5e83\u3044\u30d3\u30b8\u30cd\u30b9 \u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306e\u62e1\u5f35\u30c4\u30fc\u30eb\u30bb\u30c3\u30c8\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

IT \u90e8\u9580\u3068 CX \u90e8\u9580\u306e\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3 \u30ea\u30fc\u30c0\u30fc\u306f\u3001\u958b\u767a\u8005 CPaaS \u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u6301\u7d9a\u6027\u306b\u6b20\u3051\u3066\u3044\u308b\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u3068\u3044\u3046\u306e\u3082\u3001\u3088\u308a\u591a\u304f\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5c0e\u5165\u3055\u308c\u308b\u306b\u3064\u308c\u3066\u3001\u305d\u308c\u305e\u308c\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u4e92\u3044\u306b\u30b5\u30a4\u30ed\u5316\u3055\u308c\u3001\u5305\u62ec\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u304c\u56f0\u96e3\u306b\u306a\u3063\u3066\u304f\u308b\u304b\u3089\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5358\u4e00\u306e\u4e00\u5143\u5316\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b Webex Connect \u306a\u3069\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306e\u9700\u8981\u304c\u9ad8\u307e\u308a\u307e\u3057\u305f\u3002\u652f\u51fa\u306e\u512a\u5148\u9806\u4f4d\u3092\u6c7a\u5b9a\u3059\u308b\u3046\u3048\u3067\u3001\u30d3\u30b8\u30cd\u30b9 \u30ea\u30fc\u30c0\u30fc\u306b\u306f\u6295\u8cc7\u3092\u6b63\u5f53\u5316\u3059\u308b\u305f\u3081\u306b\u6295\u8cc7\u5229\u76ca\u7387 (ROI) \u3092\u7acb\u8a3c\u3059\u308b\u3053\u3068\u304c\u8ab2\u305b\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6f5c\u5728\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u6570\u5024\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u30b7\u30b9\u30b3\u306f Forrester Consulting \u793e\u306b\u7dcf\u7d4c\u6e08\u52b9\u679c (TEI) \u306b\u95a2\u3059\u308b\u8abf\u67fb<\/a>\u3092\u5b9f\u65bd\u3057\u3001Webex Connect \u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u4f01\u696d\u304c\u5b9f\u73fe\u3057\u5f97\u308b\u6295\u8cc7\u5229\u76ca\u7387 (ROI) \u306e\u53ef\u80fd\u6027\u306b\u3064\u3044\u3066\u63a2\u308b\u3088\u3046\u306b\u4f9d\u983c\u3057\u307e\u3057\u305f\u3002<\/p>\n

Webex Connect \u3092\u5c0e\u5165\u3057\u305f\u7d44\u7e54\u3068\u3068\u3082\u306b\u8abf\u67fb\u3092\u5b9f\u65bd<\/h2>\n

Webex Connect \u3078\u306e\u6295\u8cc7\u306b\u95a2\u9023\u3057\u305f\u30b3\u30b9\u30c8\u3001\u30ea\u30b9\u30af\u3001\u30e1\u30ea\u30c3\u30c8\u3092\u3055\u3089\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001Forrester \u793e\u306f Webex Connect \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u305f 2 \u3064\u306e\u7d44\u7e54\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u3053\u306e\u3046\u3061\u306e 1 \u793e\u306f 1,700 \u4e07\u4eba\u306e\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u5357\u30a2\u30d5\u30ea\u30ab\u306e\u91d1\u878d\u6a5f\u95a2\u3067\u3001\u3053\u306e\u8abf\u67fb\u306b\u304a\u3051\u308b\u30e2\u30c7\u30eb\u3068\u8a08\u7b97\u306e\u4e3b\u306a\u8ef8\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4e21\u65b9\u306e\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u304c\u3001Webex Connect \u306e\u5b9f\u88c5\u524d\u306b\u30ec\u30ac\u30b7\u30fc \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u514b\u670d\u3084\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u96d1\u306a\u7d71\u5408\u3001\u5834\u5f53\u305f\u308a\u7684\u306b\u767a\u751f\u3059\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u7ba1\u7406\u306a\u3069\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u4e00\u822c\u7684\u306a\u8ab2\u984c\u306b\u60a9\u307e\u3055\u308c\u3066\u3044\u305f\u3053\u3068\u3092\u8a8d\u3081\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u5236\u9650\u306b\u3088\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3084\u9867\u5ba2\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0 \u30d7\u30ed\u30bb\u30b9\u304c\u975e\u52b9\u7387\u7684\u306b\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5d29\u58ca\u306b\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u4e0a\u8a18\u3067\u8ff0\u3079\u305f\u8ab2\u984c\u3092\u514b\u670d\u3059\u308b\u305f\u3081\u306b\u3001\u3069\u3061\u3089\u306e\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u3082 Webex Connect \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u4e00\u5143\u5316\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 (CPaaS) \u304c\u5b9f\u88c5\u3055\u308c\u305f\u305f\u3081\u3001\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3092\u5927\u898f\u6a21\u306b\u69cb\u7bc9\u3057\u3066\u7ba1\u7406\u3057\u3001\u5206\u6790\u6a5f\u80fd\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u7ba1\u7406\u3092\u5229\u7528\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u81ea\u52d5\u5316\u306b\u5bfe\u5fdc\u3057\u305f\u3088\u308a\u5408\u7406\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d5\u30ed\u30fc\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u9867\u5ba2\u304c\u60f3\u5b9a\u53ef\u80fd\u306a ROI \u306f 330%<\/h2>\n

\u3053\u306e\u8abf\u67fb\u306b\u3088\u3063\u3066\u3001Webex Connect \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u76f4\u63a5\u5f97\u3089\u308c\u308b\u6570\u5024\u5316\u53ef\u80fd\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3044\u304f\u3064\u304b\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8abf\u67fb\u306e\u4e00\u74b0\u3068\u3057\u3066\u884c\u308f\u308c\u305f\u8ca1\u52d9\u5206\u6790\u306b\u3088\u308b\u3068\u30013 \u5e74\u9593\u306b\u308f\u305f\u3063\u3066 127 \u4e07\u30c9\u30eb\u306e\u53ce\u76ca\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3084 330% \u306e ROI \u3092\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u4ed6\u306b\u3082\u4ee5\u4e0b\u306e\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

1) \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u69cb\u7bc9\u6642\u9593\u304c\u6570\u65e5\u304b\u3089\u6570\u5206\u306b\u6e1b\u5c11<\/strong><\/p>\n

\u00a0<\/strong>\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u304c\u4ee5\u524d\u4f7f\u7528\u3057\u3066\u3044\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u6210\u3057\u3066\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u306e\u306b 1 \u9031\u9593\u4ee5\u4e0a\u304b\u304b\u3063\u3066\u3044\u307e\u3057\u305f\u3002Webex Connect \u306e\u30ed\u30fc\u30b3\u30fc\u30c9\u306e\u30d5\u30ed\u30fc \u30d3\u30eb\u30c0\u30fc\u306b\u3088\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u69cb\u7bc9\u3068\u30b9\u30b1\u30fc\u30ea\u30f3\u30b0\u306b\u5fc5\u8981\u306a\u4f5c\u696d\u304c\u5927\u5e45\u306b\u524a\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002\u4ee5\u524d\u306f\u30d5\u30eb\u30bf\u30a4\u30e0\u63db\u7b97 (FTE) \u3067 1 \u9031\u9593\u304b\u304b\u3063\u3066\u3044\u305f\u3053\u3068\u3092\u4eca\u3067\u306f\u6570\u5206\u3067\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u305f\u3081\u30013 \u5e74\u9593\u306e\u5bfe\u8c61\u671f\u9593\u3067\u3053\u308c\u3089\u306e\u6240\u8981\u6642\u9593\u3092 50% \u524a\u6e1b\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n

2) \u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9\u304c\u5411\u4e0a<\/strong><\/p>\n

\u00a0<\/strong>\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u306f Webex Connect \u3092\u4f7f\u7528\u3057\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u672c\u4eba\u78ba\u8a8d (KYC) \u60c5\u5831\u306b\u95a2\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u30d7\u30ed\u30bb\u30b9\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u30b9\u30bf\u30c3\u30d5\u306e\u9593\u3067 120 \u4e07\u30c9\u30eb\u8d85\u306e\u751f\u7523\u6027\u3068\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u3001\u540c\u6642\u306b\u65b0\u898f\u306e\u9867\u5ba2\u306b\u3088\u308a\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

3) \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8\u306e\u52b9\u7387\u304c\u4e0a\u6607<\/strong><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u306f SMS \u3068 WhatsApp \u3092\u4ecb\u3057\u305f\u65b0\u3057\u3044\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3044\u304f\u3064\u304b\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u304c\u30b7\u30f3\u30d7\u30eb\u3067\u4e00\u822c\u7684\u306a\u8981\u6c42\u3092\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5f62\u5f0f\u3067\u5bb9\u6613\u306b\u6e80\u305f\u305b\u308b\u305f\u3081\u3001\u7d44\u7e54\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u3092\u4f4e\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30b9\u30bf\u30c3\u30d5\u306e\u52b9\u7387\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n

\"Webex<\/a><\/p>\n

\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3068\u30c7\u30b8\u30bf\u30eb \u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u5b9f\u73fe<\/h2>\n

\u3053\u306e\u8abf\u67fb\u3067\u306f\u4ed6\u306b\u3082\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3057\u3066\u7ba1\u7406\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u65b9\u6cd5\u3092\u660e\u78ba\u306b\u63cf\u3051\u308b\u3053\u3068\u306b\u3001\u4e21\u65b9\u306e\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u304c\u6c17\u4ed8\u304d\u307e\u3057\u305f\u3002\u3053\u306e\u305f\u3081\u3001\u3088\u308a\u7d71\u5408\u304a\u3088\u3073\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5f62\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8abf\u6574\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u52b9\u7387\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n

\u3055\u3089\u306b\u3001Webex Connect \u306b\u3088\u3063\u3066\u30b3\u30ed\u30ca\u798d\u306e\u9593\u306b\u30c7\u30b8\u30bf\u30eb \u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u304c\u5f37\u5316\u3055\u308c\u305f\u3053\u3068\u3082\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u3069\u3061\u3089\u306e\u8abf\u67fb\u5bfe\u8c61\u306e\u4f01\u696d\u3082 SMS \u3068 WhatsApp \u3092\u4f7f\u7528\u3057\u305f\u65b0\u3057\u3044\u30e6\u30fc\u30b9 \u30b1\u30fc\u30b9\u3092\u69cb\u7bc9\u3057\u3066\u30ea\u30ea\u30fc\u30b9\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3084\u9867\u5ba2\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

Forrester Consulting \u793e\u306b\u3088\u308b Webex Connect \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u306b\u95a2\u3059\u308b\u8abf\u67fb\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h2>\n

\u4e21\u65b9\u306e\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u304c Webex Connect \u3092\u4f7f\u7528\u3057\u3066\u3001\u3088\u308a\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u3057\u3066\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3092\u3059\u3070\u3084\u304f\u62e1\u5f35\u3057\u3001\u81ea\u52d5\u5316\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5f37\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3069\u3061\u3089\u306e\u8abf\u67fb\u5bfe\u8c61\u306e\u7d44\u7e54\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3001\u305d\u3057\u3066\u3001\u3088\u308a\u4e00\u8cab\u6027\u306e\u9ad8\u3044\u901a\u77e5\u3068\u62e1\u5927\u3059\u308b\u9867\u5ba2\u57fa\u76e4\u3067\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u306b\u3088\u308b\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n

\n

Forrester Consulting \u793e\u306b\u3088\u308b Webex Connect \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u306b\u95a2\u3059\u308b\u8abf\u67fb<\/a>\u306e\u5168\u6587\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h4>\n<\/blockquote>\n

\u305d\u306e\u4ed6\u306e\u8a18\u4e8b<\/strong><\/p>\n

\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c CPaaS \u306e\u6a5f\u4f1a\u304b\u3089\u5229\u76ca\u3092\u5f97\u308b\u305f\u3081\u306e\u624b\u6bb5<\/a><\/p>\n

\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u6b20\u304b\u305b\u306a\u3044 CPaaS<\/a><\/p>\n

CPaaS \u306e\u6c11\u4e3b\u5316<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Webex Connect \u306b\u3088\u308b\u30b3\u30b9\u30c8 […]<\/p>\n","protected":false},"author":5575,"featured_media":390186,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1584],"tags":[7212],"class_list":["post-392930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-experience","tag-webex-connect"],"acf":[],"yoast_head":"\n\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306e\u7d4c\u6e08\u9762\u3067\u306e\u5f71\u97ff | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-stories-ja\/\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba-cpaas-\u306e\u7d4c\u6e08\u9762\u3067\u306e\u5f71\u97ff\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306e\u7d4c\u6e08\u9762\u3067\u306e\u5f71\u97ff | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Webex Connect \u306b\u3088\u308b\u30b3\u30b9\u30c8 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-stories-ja\/\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba-cpaas-\u306e\u7d4c\u6e08\u9762\u3067\u306e\u5f71\u97ff\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-31T13:11:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/tei-report.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Brian Heikes\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Heikes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-stories-ja\/%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba-cpaas-%e3%81%ae%e7%b5%8c%e6%b8%88%e9%9d%a2%e3%81%a7%e3%81%ae%e5%bd%b1%e9%9f%bf\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-stories-ja\/%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba-cpaas-%e3%81%ae%e7%b5%8c%e6%b8%88%e9%9d%a2%e3%81%a7%e3%81%ae%e5%bd%b1%e9%9f%bf\/\"},\"author\":{\"name\":\"Brian Heikes\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/33f9e36bf17d613b2b726b7856cd2129\"},\"headline\":\"\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS 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