{"id":394351,"date":"2022-04-28T06:41:44","date_gmt":"2022-04-28T13:41:44","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b9%e3%83%94%e3%83%bc%e3%83%89%e3%82%92%e6%b1%82%e3%82%81%e3%82%89%e3%82%8c%e3%82%8b%e6%94%bf%e5%ba%9c%e6%a9%9f%e9%96%a2-%e5%a4%89%e5%8c%96%e3%81%99%e3%82%8b-cx-%e3%81%ab%e5%bf%9c%e3%81%98\/"},"modified":"2022-06-05T13:17:29","modified_gmt":"2022-06-05T20:17:29","slug":"%e3%82%b9%e3%83%94%e3%83%bc%e3%83%89%e3%82%92%e6%b1%82%e3%82%81%e3%82%89%e3%82%8c%e3%82%8b%e6%94%bf%e5%ba%9c%e6%a9%9f%e9%96%a2-%e5%a4%89%e5%8c%96%e3%81%99%e3%82%8b-cx-%e3%81%ab%e5%bf%9c%e3%81%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b9%e3%83%94%e3%83%bc%e3%83%89%e3%82%92%e6%b1%82%e3%82%81%e3%82%89%e3%82%8c%e3%82%8b%e6%94%bf%e5%ba%9c%e6%a9%9f%e9%96%a2-%e5%a4%89%e5%8c%96%e3%81%99%e3%82%8b-cx-%e3%81%ab%e5%bf%9c%e3%81%98\/","title":{"rendered":"\u30b9\u30d4\u30fc\u30c9\u3092\u6c42\u3081\u3089\u308c\u308b\u653f\u5e9c\u6a5f\u95a2: \u5909\u5316\u3059\u308b CX \u306b\u5fdc\u3058\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5411\u4e0a"},"content":{"rendered":"<p>\u3053\u306e 2 \u5e74\u9593\u3067\u653f\u5e9c\u6a5f\u95a2\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u304b\u3089\u79c1\u305f\u3061\u304c\u4f55\u304b\u3092\u5b66\u3093\u3060\u3068\u3059\u308c\u3070\u3001\u305d\u308c\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u3068\u60c5\u5831\u3092\u6709\u6a29\u8005\u306b\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002\u5b9f\u306f\u3001\u305d\u3046\u3057\u305f\u5bfe\u5fdc\u304c\u5927\u304d\u306a\u5909\u5316\u3092\u3082\u305f\u3089\u3057\u3001\u547d\u3092\u6551\u3046\u53ef\u80fd\u6027\u3055\u3048\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001<a href=\"https:\/\/www.youtube.com\/watch?v=8TvViKcNlHY\" target=\"_blank\" rel=\"noopener\">\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u3068\u3089\u308c\u305f ACT Government \u306e\u4e8b\u4f8b<\/a>\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u306e\u653f\u5e9c\u6a5f\u95a2\u306f\u3001\u30ef\u30af\u30c1\u30f3 \u30db\u30c3\u30c8\u30e9\u30a4\u30f3\u3092\u304d\u308f\u3081\u3066\u77ed\u6642\u9593\u3067\u5c55\u958b\u3057\u3001\u30ef\u30af\u30c1\u30f3\u4e88\u7d04\u306e\u96fb\u8a71\u3092 1 \u65e5\u306b 10,000 \u4ef6\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<h2><strong>\u591a\u69d8\u6027\u3068\u4fca\u654f\u6027:\u300c\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u300d\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u3082\u5927\u304d\u306a\u5229\u70b9<\/strong><\/h2>\n<p>ACT Government \u306f\u3001\u4fdd\u5065\u3001\u6559\u80b2\u3001\u74b0\u5883\u3001\u53f8\u6cd5\u3001\u5730\u65b9\u81ea\u6cbb\u4f53\u306a\u3069\u306e\u5404\u90e8\u9580\u3092\u901a\u3058\u3066\u591a\u304f\u306e\u5e02\u6c11\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3067\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u304c\u5b9f\u65bd\u3055\u308c\u305f\u969b\u3001ACT Government \u306f\u3001\u305d\u306e\u5f8c 48 \u6642\u9593\u4ee5\u5185\u306b\u30ef\u30af\u30c1\u30f3\u4e88\u7d04\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3092\u958b\u8a2d\u3057\u3001\u5371\u6a5f\u7684\u306a\u72b6\u6cc1\u4e0b\u3067\u5e02\u6c11\u304b\u3089\u306e\u91cd\u8981\u306a\u8981\u6c42\u306b\u5fdc\u3048\u307e\u3057\u305f\u3002\u3053\u308c\u3092\u53ef\u80fd\u306b\u3057\u305f\u306e\u304c Webex Contact Center \u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u4e8b\u4f8b\u306f\u3001\u5730\u65b9\u81ea\u6cbb\u4f53\u3068\u5dde\u653f\u5e9c\u304c\u77ed\u6642\u9593\u3067\u5171\u6709\u30b5\u30fc\u30d3\u30b9\u306e\u7acb\u3061\u4e0a\u3052\u3068\u7a3c\u50cd\u3092\u884c\u3046\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u3001\u6bd4\u985e\u306e\u306a\u3044\u30b5\u30f3\u30d7\u30eb\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9032\u884c\u4e2d\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u3088\u3063\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u3092\u307e\u305f\u3050\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3067\u3001300 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\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u304c\u76ee\u306e\u524d\u3067\u9032\u884c\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5909\u9769\u3067\u306f\u307e\u305a\u3001\u5c0f\u898f\u6a21\u306a\u53d6\u308a\u7d44\u307f\u304b\u3089\u6539\u5584\u306b\u3064\u306a\u3052\u307e\u3059\u3002\u307b\u3093\u306e\u4e9b\u7d30\u306a\u4f5c\u696d\u3067\u3082\u69cb\u3044\u307e\u305b\u3093\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u9078\u629e\u3057\u305f\u3089\u3001\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b\u3053\u3046\u3057\u305f\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u4e00\u90e8\u3092\u5229\u7528\u3057\u3066\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<p>ACT Government \u306e\u4e8b\u4f8b\u3067\u8a00\u3048\u3070\u30011 \u3064\u306e\u4e8b\u696d\u90e8\u9580\u3092\u307e\u305a\u5bfe\u8c61\u306b\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6539\u5584\u306e\u7bc4\u56f2\u3092\u62e1\u5927\u3057\u305f\u3053\u3068\u304c\u529f\u3092\u594f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u305d\u306e\u4ed6\u306e\u8a18\u4e8b<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%97%85%e8%a1%8c%e4%bf%9d%e9%99%ba%e6%a5%ad%e7%95%8c%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%80%8c%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%80%8d%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u65c5\u884c\u4fdd\u967a\u696d\u754c\u306b\u304a\u3051\u308b\u300c\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u300d\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u518d\u8003<\/a><\/p>\n<p><a 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href=\"https:\/\/www.webex.com\/ja\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\" target=\"_blank\" rel=\"noopener\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30e2\u3092\u4eca\u3059\u3050\u4f53\u9a13<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u306e 2 \u5e74\u9593\u3067\u653f\u5e9c\u6a5f\u95a2\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762 [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":389454,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[12068],"class_list":["post-394351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-12068"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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