{"id":394354,"date":"2022-04-07T08:04:45","date_gmt":"2022-04-07T15:04:45","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cover-more-%e7%a4%be%e3%81%ae%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%81%ae%e3%82%a2%e3%83%97%e3%83%ad%e3%83%bc%e3%83%81%e3%81%8c%e3%80%81%e3%83%91%e3%83%b3%e3%83%87%e3%83%9f\/"},"modified":"2022-06-05T13:17:25","modified_gmt":"2022-06-05T20:17:25","slug":"cover-more-%e7%a4%be%e3%81%ae%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%81%ae%e3%82%a2%e3%83%97%e3%83%ad%e3%83%bc%e3%83%81%e3%81%8c%e3%80%81%e3%83%91%e3%83%b3%e3%83%87%e3%83%9f","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-stories\/cover-more-%e7%a4%be%e3%81%ae%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%81%ae%e3%82%a2%e3%83%97%e3%83%ad%e3%83%bc%e3%83%81%e3%81%8c%e3%80%81%e3%83%91%e3%83%b3%e3%83%87%e3%83%9f\/","title":{"rendered":"Cover-More \u793e\u306e\u9867\u5ba2\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u5f8c\u306e\u65c5\u884c\u4e8b\u696d\u3092\u5fa9\u6d3b\u3055\u305b\u308b"},"content":{"rendered":"

2019 \u5e74\u3001Cover-More \u793e<\/a>\u306f\u56f0\u96e3\u306a\u72b6\u6cc1\u306b\u9665\u308a\u307e\u3057\u305f\u3002Cover-More \u793e\u306f\u4e16\u754c\u7684\u306a\u65c5\u884c\u4fdd\u967a\u4f1a\u793e\u3067\u3042\u308b Zurich Insurance Group \u306b\u5c5e\u3057\u3001\u5168\u4e16\u754c\u3067 1,500 \u4e07\u4eba\u3092\u8d85\u3048\u308b\u9867\u5ba2\u306b\u7d76\u3048\u9593\u306a\u304f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u6210\u529f\u3057\u3066\u3044\u308b\u4ed6\u306e\u4f01\u696d\u3068\u540c\u69d8\u3001\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u7d76\u3048\u305a\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u72b6\u6cc1\u306b\u9069\u5fdc\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u305d\u306e\u72b6\u6cc1\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u306b\u3082\u52aa\u3081\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u305d\u3057\u3066\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306b\u898b\u821e\u308f\u308c\u307e\u3057\u305f\u3002<\/p>\n

\u305d\u308c\u304c\u4e16\u754c\u7d4c\u6e08\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u3082\u305f\u3089\u3057\u305f\u304b\u306f\u5468\u77e5\u306e\u3068\u304a\u308a\u3067\u3059\u304c\u3001\u7279\u306b\u521d\u671f\u306e\u9803\u306f\u65c5\u884c\u696d\u754c\u304c\u6700\u3082\u5927\u304d\u306a\u6253\u6483\u3092\u53d7\u3051\u307e\u3057\u305f\u3002\u300c\u7686\u304c\u5b89\u5168\u3092\u8003\u616e\u3057\u3066\u5916\u51fa\u3092\u81ea\u7c9b\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u3001\u79c1\u305f\u3061\u306f\u3059\u3050\u3055\u307e\u672a\u6765\u306b\u76ee\u3092\u5411\u3051\u307e\u3057\u305f\u3002\u4e00\u5c64\u57fa\u76e4\u3092\u5f37\u5316\u3057\u3066\u65c5\u884c\u696d\u754c\u306b\u623b\u3063\u3066\u304f\u308b\u306b\u306f\u4f55\u304c\u5fc5\u8981\u306a\u306e\u304b\u3092\u8003\u3048\u3001\u307e\u305a\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u8003\u3048\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u305f\u300d\u3068 Cover-More Group \u306e CEO \u3067\u3042\u308b Cara Morton \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

Webex Cloud Calling \u3068 Webex Contact Center \u3067\u30d3\u30b8\u30cd\u30b9\u3092\u52a0\u901f<\/h2>\n

Cover-More \u793e\u306e\u4f01\u696d\u6587\u5316\u306f\u3001\u7a4d\u6975\u7684\u3067\u524d\u5411\u304d\u306a\u8003\u3048\u65b9\u3067\u3057\u305f\u3002\u65c5\u884c\u304c\u518d\u958b\u3055\u308c\u308b\u307e\u3067\u306e\u65e5\u6570\u3092\u6570\u3048\u308b\u3064\u3082\u308a\u306f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u5b9f\u306f\u3001Cover-More \u793e\u3067\u306f\u3059\u3067\u306b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u95a2\u3059\u308b\u8a71\u3057\u5408\u3044\u304c\u59cb\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u305f\u307e\u305f\u307e\u305d\u306e\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u65e9\u3081\u305f\u306e\u3067\u3059\u3002<\/p>\n

\u540c\u793e\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u3068\u30d7\u30ed\u30bb\u30b9\u306e\u7d71\u5408\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc \u30b9\u30bf\u30c3\u30af\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u5fc5\u8981\u306b\u306a\u3063\u305f\u306e\u304c\u3001\u30af\u30e9\u30a6\u30c9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u305d\u308c\u3068\u540c\u6642\u306b\u3001\u304a\u5ba2\u69d8\u306b\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u3092\u691c\u8a0e\u3057\u307e\u3057\u305f\u3002\u300cWebex \u306e\u304a\u304b\u3052\u3067\u3001\u65e2\u6210\u6982\u5ff5\u306b\u3068\u3089\u308f\u308c\u305a\u306b\u8003\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d\u3068\u3001\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u304a\u3088\u3073\u30af\u30e9\u30a6\u30c9\u62c5\u5f53\u306e\u30b0\u30ed\u30fc\u30d0\u30eb \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u52d9\u3081\u308b James Hill \u6c0f\u306f\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u5fb9\u5e95\u7684\u306a\u8a55\u4fa1\u30d7\u30ed\u30bb\u30b9\u3092\u884c\u3063\u305f\u5f8c\u3001Cover-More \u793e\u306f Webex Contact Center<\/a> \u3068 Webex Cloud Calling<\/a> \u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u3001\u305f\u3063\u305f 1 \u65e5\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5168\u4f53\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002<\/p>\n

Webex \u306f\u3001\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30b0\u30ed\u30fc\u30d0\u30eb \u30ec\u30dd\u30fc\u30c8\u3084\u30c7\u30fc\u30bf\u5206\u6790\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300c\u4ee5\u524d\u306f\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u4e8b\u524d\u306b\u5165\u624b\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002Webex Contact Center \u306e\u304a\u304b\u3052\u3067\u3001\u304a\u5ba2\u69d8\u304c\u3069\u3053\u304b\u3089\u6765\u305f\u306e\u304b\u3068\u3044\u3046\u60c5\u5831\u3084\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u65b9\u6cd5\u306a\u3069\u306b\u95a2\u3057\u3066\u3001\u30c7\u30fc\u30bf\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d\u3068 Hill \u6c0f\u306f\u8ff0\u3079\u3001\u3055\u3089\u306b\u3053\u3046\u4ed8\u3051\u52a0\u3048\u307e\u3059\u3002\u300c\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u306e\u3067\u3001\u3088\u308a\u4f7f\u3044\u3084\u3059\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u4eca\u3067\u306f\u3001\u5fc5\u8981\u306a\u3053\u3068\u306f\u3059\u3079\u3066\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5831\u544a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d<\/p>\n

\u4e00\u5ea6\u306b 1 \u3064\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a<\/h2>\n

Cover-More \u793e\u3067\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5168\u4f53\u304c\u6539\u5584\u3055\u308c\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u300c\u5f53\u793e\u306e\u304a\u5ba2\u69d8\u306f\u3001\u96fb\u8a71\u3092\u4f7f\u7528\u3059\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u30e1\u30fc\u30eb\u3084 SMS \u3092\u4f7f\u3046\u3053\u3068\u3082\u3042\u308c\u3070\u3001\u30c1\u30e3\u30c3\u30c8\u3084 Facebook \u3092\u4f7f\u3046\u3053\u3068\u3082\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002Webex \u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u69d8\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u8a71\u3057\u5408\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d\u3068 Hill \u6c0f\u306f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p><\/blockquote>\n

Webex \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001Cover-More \u793e\u306f\u3001300 \u4eba\u8fd1\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u79fb\u884c\u3001IT \u30b9\u30bf\u30c3\u30af\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5408\u7406\u5316\u3001\u30d3\u30b8\u30cd\u30b9 \u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u7d71\u5408\u306b\u3088\u308b\u65c5\u884c\u4fdd\u967a\u306e\u5229\u7528\u5897\u52a0\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u300c\u53e4\u3044\u3082\u306e\u3092\u3059\u3079\u3066\u53d6\u308a\u9664\u304d\u3001Webex \u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u524d\u5e74\u6bd4 30% \u4ee5\u4e0a\u306e\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u300d\u3068 Hill \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

Cover-More \u793e\u306b\u306f\u660e\u308b\u3044\u672a\u6765\u304c\u5f85\u3061\u53d7\u3051\u3066\u3044\u307e\u3059\u3002Hill \u6c0f\u306f\u3053\u3046\u7d9a\u3051\u307e\u3059\u3002\u300c\u30d3\u30b8\u30cd\u30b9\u3068\u3057\u3066\u306f\u3001\u9a5a\u7570\u7684\u306b\u5fd9\u3057\u304f\u306a\u308a\u305d\u3046\u3067\u3059\u3002\u305d\u3057\u3066\u3001\u3088\u308a\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u3068\u3044\u3046\u70b9\u3067\u3001\u4eca\u5f8c Webex \u306b\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u5927\u5909\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u300d<\/p>\n

Webex \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u304c\u3069\u306e\u3088\u3046\u306b\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u305d\u306e\u4ed6\u306e\u8a18\u4e8b<\/strong><\/p>\n

\u65c5\u884c\u4fdd\u967a\u696d\u754c\u306b\u304a\u3051\u308b\u300c\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u300d\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u518d\u8003<\/a><\/p>\n

\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u7740\u624b\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u8003\u616e\u3059\u3079\u304d 3 \u3064\u306e\u4e8b\u9805<\/a><\/p>\n

Webex Connect \u304c\u975e\u5e38\u306b\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u63d0\u4f9b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

2019 \u5e74\u3001Cover-More \u793e\u306f […]<\/p>\n","protected":false},"author":5426,"featured_media":392633,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1584],"tags":[772,1838],"class_list":["post-394354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-experience","tag-cloud-communications","tag-1838"],"acf":[],"yoast_head":"\nCover-More \u793e\u306e\u9867\u5ba2\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u5f8c\u306e\u65c5\u884c\u4e8b\u696d\u3092\u5fa9\u6d3b\u3055\u305b\u308b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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