{"id":398492,"date":"2022-08-25T11:27:35","date_gmt":"2022-08-25T18:27:35","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e6%99%82%e4%bb%a3%ef%bc%9a%e3%82%b7%e3%82%b9\/"},"modified":"2022-10-24T15:21:51","modified_gmt":"2022-10-24T22:21:51","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e6%99%82%e4%bb%a3%ef%bc%9a%e3%82%b7%e3%82%b9","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e6%99%82%e4%bb%a3%ef%bc%9a%e3%82%b7%e3%82%b9\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u305f\u306a\u6642\u4ee3\uff1a\u30b7\u30b9\u30b3\u304c Gartner\u00ae Magic Quadrant&#x2122; for Contact Center as a Service \u306b\u9078\u51fa"},"content":{"rendered":"<p>2022 Gartner Magic Quadrant for Contact Center as a Service\uff08CCaaS\uff09\u3067 Webex Contact Center \u304c\u8a55\u4fa1\u3055\u308c\u3001\u540c\u90e8\u9580\u3067\u30b7\u30b9\u30b3\u304c\u83ef\u3005\u3057\u3044\u30c7\u30d3\u30e5\u30fc\u3092\u98fe\u308a\u307e\u3057\u305f\u3002\u8a8d\u3081\u3089\u308c\u305f\u306e\u306f\u30b7\u30b9\u30b3\u306e\u300c\u5b9f\u884c\u80fd\u529b\u300d\u3068\u300c\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u300d\u3067\u3059\u3002\u30bc\u30ed\u304b\u3089\u4f5c\u308a\u4e0a\u3052\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u308f\u305a\u304b 2 \u5e74\u8db3\u3089\u305a\u3067\u3053\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3055\u308c\u305f\u306e\u306f\u672c\u5f53\u306b\u5149\u6804\u306a\u3053\u3068\u3067\u3059\u3002\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.webex.com\/gp\/gartner-mq-cloud-contact-center.html\" target=\"_blank\" rel=\"noopener\">\u30ec\u30dd\u30fc\u30c8\u306e\u7121\u511f\u7248<\/a>\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u307e\u305a\u306f\u3001\u30b7\u30b9\u30b3\u306e\u88fd\u54c1\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3001\u7814\u7a76\u958b\u767a\u306e\u5404\u30c1\u30fc\u30e0\u306e\u7d20\u6674\u3089\u3057\u3044\u50cd\u304d\u306b\u5927\u304d\u306a\u62cd\u624b\u3092\u9001\u308a\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u5404\u3005\u306e\u5c02\u9580\u77e5\u8b58\u3068\u30b7\u30b9\u30b3\u306e\u4e8c\u5341\u6570\u5e74\u306b\u53ca\u3076\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\uff09\u306e\u7d4c\u9a13\u3092\u751f\u304b\u3057\u3066\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u5b89\u5168\u306a\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092 <a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center <\/a> \u3068\u3044\u3046\u5f62\u3067\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u6570\u5e74\u306f\u3001\u65b0\u3057\u3044 Webex \u306b\u6163\u308c\u3066\u304d\u305f\u3068\u601d\u3063\u305f\u3089\u3001\u6bce\u6708\u306e\u3088\u3046\u306b\u65b0\u3057\u3044\u6a5f\u80fd\u3068\u6a5f\u80fd\u5f37\u5316\u304c\u767a\u8868\u3055\u308c\u308b\u3001\u305d\u3093\u306a\u7e70\u308a\u8fd4\u3057\u3067\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u30b7\u30b9\u30b3\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u4ed8\u304d\u5408\u3044\u3044\u305f\u3060\u304d\u3001\u304a\u5ba2\u69d8\u3068\u30b7\u30b9\u30b3\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u306b\u306f\u5927\u5909\u611f\u8b1d\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5148\u306e\u6570\u304b\u6708\u3082\u3001\u30c1\u30fc\u30e0\u304c\u4eca\u5ea6\u306f\u4f55\u3092\u898b\u305b\u3066\u304f\u308c\u308b\u306e\u304b\u697d\u3057\u307f\u3067\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u9078\u51fa\u306b\u3088\u308a\u3001\u30b7\u30b9\u30b3\u306f<a href=\"https:\/\/www.webex.com\/gp\/gartner-mq-cloud-contact-center.html\" target=\"_blank\" rel=\"noopener\">Gartner Magic Quadrant for CCaaS<\/a>\u3001<a href=\"https:\/\/www.webex.com\/gp\/gartner-magic-quadrant-ucaas.html\" target=\"_blank\" rel=\"noopener\">Gartner Magic Quadrant for Unified Communications as a Service<\/a>\u3001<a href=\"https:\/\/www.webex.com\/gp\/gartner-magic-quadrant-meeting-solutions.html\" target=\"_blank\" rel=\"noopener\">Gartner Magic Quadrant for Meeting Solutions<\/a> \u3067\u8a8d\u3081\u3089\u308c\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u3053\u308c\u3089\u306e\u9818\u57df\u3067\u30b7\u30b9\u30b3\u306e\u5f37\u307f\u304c\u7d44\u307f\u5408\u308f\u3055\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002<a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center (CCaaS)<\/a> \u3001<a href=\"https:\/\/www.webex.com\/ja\/all-new-webex.html\" target=\"_blank\" rel=\"noopener\">Webex collaboration \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa(UCaaS)<\/a> \u3001\u304a\u3088\u3073<a href=\"https:\/\/www.webex.com\/ja\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect \u30af\u30e9\u30a6\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 (CPaaS)<\/a>\u3092\u3057\u3063\u304b\u308a\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u5e02\u5834\u3067\u306e\u5927\u304d\u306a\u5dee\u5225\u5316\u8981\u56e0\u306b\u306a\u308b\u3068\u3044\u3046\u3053\u3068\u3092\u304a\u5ba2\u69d8\u304b\u3089\u5b66\u3070\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u30b7\u30b9\u30b3\u306e\u30d3\u30b8\u30e7\u30f3\u3001\u5b9f\u884c\u80fd\u529b\u3001\u7d71\u5408\u30aa\u30d5\u30a1\u30ea\u30f3\u30b0\u3092\u307e\u3068\u3081\u3066\u63d0\u4f9b\u3059\u308c\u3070\u3001\u304a\u5ba2\u69d8\u3001\u6d88\u8cbb\u8005\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u81a8\u3089\u307f\u7d9a\u3051\u308b\u671f\u5f85\u3068\u30cb\u30fc\u30ba\u306b\u6cbf\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"height: auto; width: 100%; display: flex; align-items: center; justify-content: center;\">\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/08\/Figure1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-398021 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/08\/Figure1.jpg\" alt=\"\" width=\"607\" height=\"650\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/08\/Figure1.jpg 486w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/08\/Figure1-280x300.jpg 280w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/a><\/p>\n<\/div>\n<h2>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u6d88\u8cbb\u8005\u306e\u65b0\u305f\u306a\u671f\u5f85<\/h2>\n<p><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2021-02-17-gartner-survey-reveals-70--of-customer-service-and-su\" target=\"_blank\" rel=\"noopener\">Gartner \u793e<\/a>\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f93\u696d\u54e1\u306e 70% \u304c\u3001\u30b3\u30ed\u30ca\u798d\u304c\u53ce\u307e\u3063\u3066\u3082\u5c11\u306a\u304f\u3068\u3082\u9031\u306b 1 \u56de\u306f\u5728\u5b85\u52e4\u52d9\u3092\u7d9a\u3051\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u540c\u3058\u304f\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8cac\u4efb\u8005\u306e 81% \u304c\u3001\u90e8\u4e0b\u306e 30% \uff5e 80% \u306f 2023 \u5e74\u306e\u65e9\u3044\u6642\u671f\u306b\u5728\u5b85\u52e4\u52d9\u304c\u4e3b\u306a\u50cd\u304d\u65b9\u306b\u306a\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3082\u3063\u3068\u7d30\u304b\u304f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u5bfe\u5fdc\u3059\u308b\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3068\u597d\u307f\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u304a\u5ba2\u69d8\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30cb\u30fc\u30ba\u3068\u597d\u307f\u3082\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3069\u3046\u3044\u3046\u3068\u304d\u306b\u300c\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u4fa1\u5024\u3092\u8a8d\u3081\u3089\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u304b\u300d\u306b\u3064\u3044\u3066\u3001\u6700\u3082\u8003\u616e\u3055\u308c\u308b\u306e\u304c\u3001\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u3084\u5bfe\u9762\u3067\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u3060\u3068\u3059\u308b<a href=\"https:\/\/www.deloittedigital.com\/us\/en\/offerings\/customer-led-marketing\/digital-customer\/elevating-customer-service.html?id=us:2el:3dp:wsjspon:awa:WSJCIO:2022:WSJFY22\" target=\"_blank\" rel=\"noopener\">\u30e9\u30f3\u30ad\u30f3\u30b0\u7d50\u679c<\/a>\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4eba\u306f\u6700\u521d\u306b\u3064\u306a\u304c\u308d\u3046\u3068\u3057\u305f\u3068\u304d\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b\u78ba\u7387\u304c\u6700\u3082\u9ad8\u3044\u30c1\u30e3\u30cd\u30eb\u3092\u597d\u307f\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3082\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3082\u3001\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4ecb\u3057\u3066\u304a\u5ba2\u69d8\u3068\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306b Webex \u306e\u6a5f\u80fd\u3092\u4f59\u3059\u3068\u3053\u308d\u306a\u304f\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u304a\u5ba2\u69d8\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u50cf<\/h2>\n<p>Webex \u3067\u306f\u3001\u3042\u308b\u9818\u57df\u3067\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u6a5f\u80fd\u5f37\u5316\u3092\u4ed6\u306e\u9818\u57df\u306b\u3082\u5fdc\u7528\u3057\u3066\u3001Webex \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u4fa1\u5024\u3092\u62e1\u5927\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u76f8\u624b\u306e\u8a71\u3092\u805e\u304d\u3001\u76f8\u624b\u306b\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u308b\u3053\u3068\u304c\u6700\u91cd\u8981\u3067\u3059\u3002Webex Meetings\u3001Webex Calling\u3001Webex Contact Center \u306b\u306f\u3001\u97f3\u58f0\u306e\u6700\u9069\u5316\u3084\u30d0\u30c3\u30af\u30b0\u30e9\u30a6\u30f3\u30c9\u30ce\u30a4\u30ba\u306e\u9664\u53bb\u306a\u3069\u696d\u754c\u6700\u5148\u7aef\u306e AI \u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u5bfe\u5fdc\u3092\u6ede\u308a\u306a\u304f\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u304a\u5ba2\u69d8\u306b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u8fc5\u901f\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u4eca\u5f8c\u3082 AI \u5bfe\u5fdc\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3057\u3001\u304a\u5ba2\u69d8\u306b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u3001\u5f15\u304d\u7d9a\u304d\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092 Webex Contact Center \u306b\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u305d\u3046\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u304c\u597d\u3080\u30c1\u30e3\u30cd\u30eb\u3067\u3001\u304a\u5ba2\u69d8\u304c\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u56de\u7b54\u3092\u4e26\u5916\u308c\u305f\u901f\u5ea6\u3067\u6b63\u78ba\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30b7\u30f3\u30d7\u30eb\u306b<\/h2>\n<p>Webex Contact Center \u3092\u8cfc\u5165\u3057\u3084\u3059\u304f\u3001\u4f7f\u3044\u3084\u3059\u304f\u3059\u308b\u3053\u3068\u306b\u3082\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/webex-contact-center-integrations\/\" target=\"_blank\" rel=\"noopener\">Webex Connect\uff08\u65e7 imimobile\uff09\u304c Webex Contact Center \u3068\u7d71\u5408<\/a>\u3055\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>100 \u3092\u8d85\u3048\u308b\u30aa\u30fc\u30d7\u30f3 API\u3001\u958b\u767a\u8005\u30dd\u30fc\u30bf\u30eb\u3001\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u7c21\u5358\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u304a\u5ba2\u69d8\u304c\u4e2d\u65ad\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3064\u3064\u30aa\u30f3\u30d7\u30ec\u30df\u30b9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089 Webex Contact Center \u306b\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u79fb\u884c\u904b\u7528\u30ec\u30dd\u30fc\u30c8\u3068\u3044\u3063\u305f\u65b0\u3057\u3044\u79fb\u884c\u30c4\u30fc\u30eb\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u65b0\u3057\u304f\u306a\u3063\u305f <a href=\"https:\/\/blog.webex.com\/customer-experience\/break-through-the-noise-with-a-better-customer-experience\/\" target=\"_blank\" rel=\"noopener\"> Contact Center Flex Plan 3.0<\/a> \u3067\u306f\u3001\u9078\u629e\u80a2\u304c\u30b7\u30f3\u30d7\u30eb\u306b\u306a\u308a\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u7c21\u5358\u306b\u3054\u8cfc\u5165\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30c1\u30fc\u30e0\u4e00\u540c\u3001\u3053\u306e\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u6ce8\u529b\u3068\u6295\u8cc7\u304c\u8a8d\u3081\u3089\u308c\u305f\u3053\u3068\u306b\u80f8\u3092\u8e8d\u3089\u305b\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u3082\u5927\u3044\u306b\u3054\u671f\u5f85\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>Webex Contact Center \u306e\u4eca\u5f8c<\/h2>\n<p>\u30d6\u30ed\u30b0\u8aad\u8005\u306e\u7686\u69d8\u306f\u3001Webex Calling \u3068 Contact Center \u306e SVP \u517c GM \u3067\u3042\u308b Lorrissa Horton \u306e\u3053\u3068\u3092\u3059\u3067\u306b\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u3002\u3053\u3053\u3067\u306f\u3001\u4eca\u5f8c Webex Contact Center \u3067\u3069\u3093\u306a\u4f53\u9a13\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u304c\u3001Lorrissa \u306f Webex Contact Center \u306e\u30d3\u30b8\u30e7\u30f3\u3092\u3069\u306e\u3088\u3046\u306b\u52a0\u901f\u3055\u305b\u3066\u3044\u304f\u306e\u304b\u3001\u3059\u3067\u306b\u9032\u884c\u4e2d\u306e\u4f5c\u696d\u306e\u8a73\u7d30\u3092\u4ea4\u3048\u306a\u304c\u3089\u8a73\u3057\u304f\u89e3\u8aac\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u6b21\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u554f\u3044\u306b Lorrissa \u304c\u304a\u7b54\u3048\u3057\u307e\u3059\u3002\u306a\u305c\u5909\u9769\u3059\u308b\u306e\u304b\u3002\u306a\u305c\u4eca\u306a\u306e\u304b\u3002\u306a\u305c Webex \u306a\u306e\u304b\u3002<a href=\"https:\/\/blog.webex.com\/ja\/category\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">\u6765\u9031\u3001\u3053\u3061\u3089\u306b Lorrissa \u306e\u30d6\u30ed\u30b0\u304c\u63b2\u8f09\u3055\u308c\u307e\u3059<\/a>\u306e\u3067\u3069\u3046\u305e\u304a\u898b\u9003\u3057\u306a\u304f\u3002<\/p>\n<p>\u307e\u305f\u3001<a href=\"https:\/\/www.webexone.com\/\" target=\"_blank\" rel=\"noopener\">WebexOne 2022<\/a> \u3082\u307e\u3082\u306a\u304f\u958b\u50ac\u3055\u308c\u307e\u3059\u3002\u73fe\u5728\u306f\u4e00\u65e5\u4e2d\u3001\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30af\u30e9\u30a6\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3044\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u5c02\u5ff5\u3057\u3066\u3044\u307e\u3059\u300210 \u6708\u306b\u30aa\u30f3\u30e9\u30a4\u30f3\u30a4\u30d9\u30f3\u30c8\u3092\u958b\u50ac\u3057\u307e\u3059\u306e\u3067\u3001\u4eca\u304b\u3089\u4e88\u5b9a\u306b\u5165\u308c\u3066\u305c\u3072\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>Webex Contact Center \u306e\u305d\u306e\u4ed6\u306e\u898b\u89e3\u306b\u3064\u3044\u3066\u306f\u3001\u6700\u65b0\u306e\u30ec\u30dd\u30fc\u30c8\u3084\u696d\u754c\u306e\u8a55\u4fa1\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/www.webex.com\/gp\/aragon-contact-center.html\" target=\"_blank\" rel=\"noopener\">\u30b7\u30b9\u30b3\u304c\u63d0\u4f9b\u3059\u308b Webex \u304c Aragon Research Globe&#x2122; for Intelligent Contact Centers \u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/ja\/gated\/whitepaper\/forrester-tei-of-webex-contact-center_cm-1302_ja.pdf\" target=\"_blank\" rel=\"noopener\">Forrester Total Economic Impact&#x2122;\uff08TEI\uff09\u306b\u3088\u308b\u3068\u3001Webex Contact Center \u306e ROI \u306f 262%<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/ja\/whitepaper\/Elevating_CX-McGeeSmith_White_Paper_CM-2368.pdf\" target=\"_blank\" rel=\"noopener\">McGee-Smith Analytics \u30ec\u30dd\u30fc\u30c8\uff1a\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u305f 4 \u793e\u306e\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e\/\" target=\"_blank\" rel=\"noopener\">Webex \u304c 2 \u3064\u306e CX Today \u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\uff1a\u30d9\u30b9\u30c8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30d9\u30b9\u30c8 \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/gp\/frost-radar-enterprise-cloud-contact-center-market.html\" target=\"_blank\" rel=\"noopener\">Frost and Sullivan Radar&#x2122; \u304c\u3001North American Enterprise Cloud Contact Center Market, 2021 \u3067\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u8981\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u4e2d\u304b\u3089\u30b7\u30b9\u30b3\u3092\u53d6\u308a\u4e0a\u3052\u3066\u8a55\u4fa1<\/a><\/li>\n<\/ul>\n<h2><\/h2>\n<h2>\u514d\u8cac\u4e8b\u9805<\/h2>\n<p>GARTNER \u304a\u3088\u3073 Magic Quadrant \u306f\u3001Gartner, Inc. \u3068\u305d\u306e\u95a2\u4fc2\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001\u8a31\u53ef\u3092\u5f97\u3066\u3053\u3053\u3067\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Gartner \u793e\u306f\u3001\u81ea\u793e\u306e\u8abf\u67fb\u51fa\u7248\u7269\u3067\u8a00\u53ca\u3059\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u4f55\u3089\u4fdd\u8a3c\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u6700\u9ad8\u8a55\u4fa1\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30e6\u30fc\u30b6\u30fc\u306b\u30a2\u30c9\u30d0\u30a4\u30b9\u3059\u308b\u610f\u56f3\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner \u793e\u306e\u8abf\u67fb\u520a\u884c\u7269\u306f\u3001\u540c\u793e\u306e\u8abf\u67fb\u90e8\u9580\u306e\u898b\u89e3\u3067\u69cb\u6210\u3055\u308c\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u8ff0\u3079\u3066\u3044\u308b\u3068\u89e3\u91c8\u3059\u3079\u304d\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner \u793e\u306f\u3001\u672c\u8abf\u67fb\u306b\u95a2\u3057\u3066\u3001\u5546\u54c1\u9069\u683c\u6027\u306e\u4fdd\u8a3c\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u306e\u4fdd\u8a3c\u3092\u542b\u3081\u3001 \u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u3042\u3089\u3086\u308b\u4fdd\u8a3c\u3092\u5426\u8a8d\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>2022 Gartner Magic Q [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":402189,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[3799,14987,15036],"class_list":["post-398492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-gartner","tag-unified-communications-as-a-service","tag-webex-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u305f\u306a\u6642\u4ee3\uff1a\u30b7\u30b9\u30b3\u304c Gartner\u00ae Magic Quadrant&#x2122; for Contact Center as a Service \u306b\u9078\u51fa | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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