{"id":398493,"date":"2022-09-07T08:39:56","date_gmt":"2022-09-07T15:39:56","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/"},"modified":"2022-09-21T13:49:09","modified_gmt":"2022-09-21T20:49:09","slug":"%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/","title":{"rendered":"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059"},"content":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3067\u6700\u3082\u5927\u5207\u306a\u306e\u304c\u3064\u306a\u304c\u308a\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3068\u3057\u305f\u3089\u3001\u65e5\u672c\u307b\u3069\u9855\u8457\u306b\u305d\u308c\u304c\u5b9f\u8df5\u3055\u308c\u3066\u3044\u308b\u56fd\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u5b9f\u969b\u3001\u304a\u8f9e\u5100\u3001\u540d\u523a\u4ea4\u63db\u3068\u3044\u3063\u305f\u7fd2\u6163\u306b\u3082\u8868\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u76f8\u624b\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u4e92\u3044\u306b\u5c0a\u91cd\u3057\u5408\u3063\u3066\u5584\u610f\u3092\u80b2\u3080\u3053\u3068\u3001\u305d\u3057\u3066\u771f\u306e\u3064\u306a\u304c\u308a\u3092\u7bc9\u304f\u3053\u3068\u306f\u3001\u65e5\u672c\u793e\u4f1a\u306e\u91cd\u8981\u306a\u790e\u3067\u3042\u308a\u3001\u65e5\u672c\u306e\u5546\u7fd2\u6163\u306e\u6839\u5e79\u306b\u3042\u308b\u57fa\u672c\u539f\u5247\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u65e5\u672c\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u30b7\u30b9\u30b3\u304c\u63d0\u4f9b\u3059\u308b Webex \u306f\u3001\u3042\u3089\u3086\u308b\u4eba\u306b\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u30aa\u30fc\u30d7\u30f3\u306a\u8077\u5834\u4f5c\u308a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5f37\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001CX \u306b\u660e\u308b\u3044\u672a\u6765\u3092\u3082\u305f\u3089\u3059\u30c4\u30fc\u30eb\u306e 1 \u3064\u306b\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3042\u308a\u307e\u3059\u3002\u5b9f\u969b\u306b Webex \u3067\u306f <a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center <\/a>\u3068\u3044\u3046 CCaaS\uff08Cloud Contact Center as a Service\uff09\u88fd\u54c1\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u88fd\u54c1\u306f\u3001<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e6%99%82%e4%bb%a3%ef%bc%9a%e3%82%b7%e3%82%b9\/\" target=\"_blank\" rel=\"noopener\">Gartner \u793e\u306e\u6700\u65b0\u306e Magic Quadrant for Contact Center as a Service \u306b\u9078\u51fa<\/a>\u3055\u308c\u307e\u3057\u305f\u30022 \u5e74\u307b\u3069\u524d\u306b\u30bc\u30ed\u304b\u3089\u69cb\u7bc9\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u306f\u3001\u7d20\u6674\u3089\u3057\u3044\u30c7\u30d3\u30e5\u30fc\u3092\u98fe\u3063\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30b9\u30c8\u30fc\u30ea\u30fc\u306e\u30d1\u30fc\u30c8 1 \u3067\u306f\u3001\u65e5\u672c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e16\u754c\u3001\u7279\u306b CX \u5e02\u5834\u3078\u306eWebex \u306e\u53c2\u5165\u3068\u3001\u65e5\u672c\u306e\u4f01\u696d\u304c\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7a4d\u6975\u7684\u306b\u5c0e\u5165\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u9769\u65b0\u7684\u306a\u672a\u6765\u3092\u3082\u305f\u3089\u305d\u3046\u3068\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u3001\u65e5\u672c\u5e02\u5834\u306b\u95a2\u3059\u308b\u6570\u5b57\u3092\u3044\u304f\u3064\u304b\u898b\u3066\u304a\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.statista.com\/statistics\/701470\/japan-contact-center-and-crm-solution-market-sales-revenue\/\" target=\"_blank\" rel=\"noopener\">Statista \u793e<\/a>\u306b\u3088\u308b\u3068\u30012020 \u5e74\u5ea6\u306e\u65e5\u672c\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u306e\u58f2\u4e0a\u9ad8\u306f\u7d04 5,140 \u5104\u5186\u3067\u3057\u305f\u3002\u305d\u306e\u9593\u306b\u4e00\u65b9\u3001<a href=\"https:\/\/www.statista.com\/statistics\/701465\/japan-call-center-market-sales-revenue\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u7406\u5e97\u306e\u58f2\u4e0a\u9ad8<\/a>\u306f\u5f15\u304d\u7d9a\u304d\u62e1\u5927\u3059\u308b\u3068\u4e88\u60f3\u3055\u308c\u3066\u304a\u308a\u3001\u5e02\u5834\u898f\u6a21\u306f\u5e74\u672b\u307e\u3067\u306b\u7d04 1 \u5146 400 \u5104\u5186\u306b\u9054\u3059\u308b\u3068\u898b\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u300c\u8abf\u548c\u306e\u3068\u308c\u305f\u300d\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306e\u5b9f\u73fe<\/h2>\n<p>\u521d\u3081\u306b\u3001\u65e5\u672c\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u4f1d\u7d71\u7684\u306a\u4fa1\u5024\u89b3\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u65e5\u672c\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3092\u5f62\u6210\u3057\u3066\u3044\u308b 4 \u5927\u8981\u7d20\u306f\u3001\u5f62\u5f0f\u3001\u968e\u5c64\u3001\u5fe0\u8aa0\u3001\u8abf\u548c\u3067\u3042\u308b\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u30704\u3064\u3081\u306e\u8981\u7d20\u3067\u3042\u308b\u300c\u8abf\u548c\u300d\u306b\u6ce8\u76ee\u3059\u308b\u3068\u3001\u8abf\u548c\u306b\u306f\u30d0\u30e9\u30f3\u30b9\u3068\u8abf\u6574\u304c\u5fc5\u8981\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\uff08\u6587\u8108\u30fb\u80cc\u666f\u30fb\u5bdf\u3057\uff09\u3067\u306f\u3001\u6210\u679c\u304c\u6319\u304c\u308b\u6709\u610f\u7fa9\u306a\u5f62\u3067\u529b\u3092\u5408\u308f\u305b\u3066\u50cd\u3051\u308b\u304b\u3069\u3046\u304b\u304c\u3001\u8abf\u548c\u3068\u4e0d\u548c\u306e\u9055\u3044\u3092\u751f\u3080\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3088\u3063\u3066\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u304f\u6587\u5316\u3092\u80b2\u3066\u3001\u304a\u5ba2\u69d8\u3068\u8abf\u548c\u306e\u3068\u308c\u305f\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u7d44\u7e54\u3084\u8077\u5834\u306b\u8abf\u548c\u3092\u3082\u305f\u3089\u3059\u91cd\u8981\u306a\u8981\u7d20\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u305d\u308c\u304c\u4fa1\u5024\u306e\u6e90\u6cc9\u3068\u306a\u308a\u3001\u4e3b\u8981\u306a\u5dee\u5225\u5316\u8981\u56e0\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30cd\u30b9\u3092\u884c\u3046\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u305d\u306e\u6027\u8cea\u4e0a\u3001\u4ed6\u8005\u306b\u5949\u4ed5\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u7d44\u7e54\u306f\u3001\u4f01\u696d\u3001\u4eba\u3005\u3001\u793e\u4f1a\u306b\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u3092\u3082\u305f\u3089\u3059\u305f\u3081\u306b\u3001\u6700\u65b0\u306e\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3057\u3066\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u9053\u3092\u958b\u3044\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u7d44\u7e54\u306f\u300c\u30d5\u30eb\u30af\u30e9\u30a6\u30c9\u300d\u306b\u79fb\u884c\u3057\u3066\u3001\u97f3\u58f0\u3060\u3051\u3067\u306a\u304f\u3055\u307e\u3056\u307e\u306a\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306b\u5bfe\u3059\u308b CX \u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306e\u69cb\u7bc9\u306b\u96c6\u4e2d\u3057\u3001\u300c\u8a18\u61b6\u306b\u6b8b\u308b\u300d\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u8abf\u548c\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u65e5\u672c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3092\u52d5\u304b\u3057\u3066\u3044\u308b\u4e3b\u306a\u8981\u56e0\u306f\u3001\u30c7\u30b8\u30bf\u30eb \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\/\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3001\u30c7\u30fc\u30bf\u5206\u6790\/\u30c7\u30fc\u30bf\u7ba1\u7406\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\/\u6cd5\u5f8b\u3001UC \u7d71\u5408\u3067\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u3059\u3079\u3066\u306e\u8981\u56e0\u306f\u3001CX \u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u30c4\u30fc\u30eb\u3084\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u3001\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u63d0\u4f9b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3046<\/h2>\n<p>\u78ba\u304b\u306b\u300c\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u306f\u3068\u3066\u3082\u91cd\u8981\u306a\u7528\u8a9e\u3067\u3042\u308a\u3001\u65e5\u672c\u4f01\u696d\u304c\u5171\u611f\u3067\u304d\u308b\u8a00\u8449\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u304a\u3082\u3066\u306a\u3057\u3068\u5949\u4ed5\u306f\u65e5\u672c\u306e\u6587\u5316\u3067\u6700\u3082\u91cd\u8996\u3055\u308c\u3066\u3044\u308b\u6982\u5ff5\u3067\u3042\u308a\u3001\u9867\u5ba2\u5074\u306e\u5f53\u7136\u306e\u6a29\u5229\u3067\u3042\u308b\u3068\u3055\u3048\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002CX \u4f53\u9a13\u3092\u5f37\u5316\u3057\u3001\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u306e\u6642\u4ee3\u304c\u5230\u6765\u3057\u3001\u5f8c\u623b\u308a\u304c\u3067\u304d\u306a\u3044\u307b\u3069\u8077\u5834\u306e\u69d8\u5b50\u304c\u5909\u5316\u3057\u3066\u3044\u308b\u4eca\u3001\u4f01\u696d\u306f\u30c7\u30b8\u30bf\u30eb \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u7cbe\u529b\u7684\u306b\u63a8\u9032\u3057\u306a\u304c\u3089\u3001\u304a\u5ba2\u69d8\u306b\u300c\u559c\u3093\u3067\u3044\u305f\u3060\u3051\u308b\u77ac\u9593\u300d\u3092\u3055\u307e\u3056\u307e\u306a\u5f62\u3067\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>CX \u306e\u8ffd\u6c42\u304c\u304b\u3064\u3066\u306a\u304f\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002\u7279\u306b\u3001\u4e16\u754c\u7684\u306a\u30b3\u30ed\u30ca\u798d\u306b\u4f34\u3063\u3066\u53b3\u3057\u3044\u79fb\u52d5\u5236\u9650\u304c\u8a2d\u3051\u3089\u308c\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30c7\u30a3\u30b9\u30bf\u30f3\u30b9\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u304c\u5fb9\u5e95\u3055\u308c\u3001\u8077\u5834\u306b\u3082\u53b3\u3057\u3044\u5236\u9650\u304c\u8ab2\u3055\u308c\u3066\u3044\u308b\u65e5\u672c\u306e\u3088\u3046\u306a\u56fd\u3067\u306f\u3001\u305d\u306e\u91cd\u8981\u3055\u306f\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Webex \u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3057\u3066\uff08\u5206\u65ad\u306e\u53ef\u80fd\u6027\u306b\u7d30\u5fc3\u306e\u6ce8\u610f\u3092\u6255\u3044\u306a\u304c\u3089\uff09\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f CX \u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\uff08\u5f93\u696d\u54e1\u306e\u52e4\u52d9\u5834\u6240\u3092\u554f\u308f\u306a\u3044\uff09\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u50cd\u304d\u65b9\u3092\u5b9f\u73fe\u3057\u3001\u8077\u5834\u306e\u6587\u5316\u3092\u5f37\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u5f62\u3067\u304a\u5ba2\u69d8\u306b\u559c\u3093\u3067\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u5730\u57df\u306b\u6839\u5dee\u3057\u305f\u6210\u529f\u4e8b\u4f8b<\/h2>\n<p>\u56fd\u5185\u3067\u306e\u8abf\u9054\u306f\u3001\u65e5\u672c\u306e\u5546\u7fd2\u6163\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u54f2\u5b66\u3067\u3042\u308a\u3001\u30b7\u30b9\u30b3\u3082\u3059\u3067\u306b\u65e5\u672c\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30fc\u30f3\u306b\u5165\u308a\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u3001\u3055\u307e\u3056\u307e\u306a\u7d44\u7e54\u306b Webex \u306a\u3069\u306e\u30b7\u30b9\u30b3\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3044\u305f\u3060\u3044\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4f8b\u3068\u3057\u3066\u3001<a href=\"https:\/\/www.cisco.com\/c\/ja_jp\/about\/case-studies-customer-success-stories\/2308-inacity.html\" target=\"_blank\" rel=\"noopener\">\u4f0a\u90a3\u5e02<\/a>\u3001<a href=\"https:\/\/www.cisco.com\/c\/ja_jp\/about\/case-studies-customer-success-stories\/2292-mitsuichemicals.html\" target=\"_blank\" rel=\"noopener\">\u4e09\u4e95\u5316\u5b66<\/a>\u3001<a href=\"https:\/\/www.cisco.com\/c\/ja_jp\/about\/case-studies-customer-success-stories\/2268-aozorabank.html\" target=\"_blank\" rel=\"noopener\">\u3042\u304a\u305e\u3089\u9280\u884c<\/a>\u306e\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u9577\u91ce\u770c\u4f0a\u90a3\u5e02\u306f\u3001Webex \u3068 Meraki MR \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u8def\u7dda\u30d0\u30b9\u3092\u5229\u7528\u3057\u305f\u65e5\u672c\u521d\u306e\u300c\u30e2\u30d0\u30a4\u30eb\u5e02\u5f79\u6240\u300d\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3001\u307e\u308b\u3067\u5bfe\u9762\u306e\u3088\u3046\u306a\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u518d\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u4e09\u4e95\u5316\u5b66\u3067\u306f\u3001\u73fe\u5834\u4f5c\u696d\u306e\u751f\u7523\u6027\u3068\u5b89\u5168\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u30b7\u30b9\u30b3\u306e\u6620\u50cf\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\uff08\u3068\u30a6\u30a7\u30a2\u30e9\u30d6\u30eb\u30ab\u30e1\u30e9\uff09\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u63a5\u7d9a\u306e\u9762\u3067\u305d\u308c\u306b\u52a3\u3089\u306a\u3044\u6210\u679c\u3092\u6319\u3052\u3066\u3044\u308b\u306e\u304c\u3042\u304a\u305e\u3089\u9280\u884c\u3067\u3059\u3002\u540c\u884c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u9769\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u901a\u4fe1\u30a4\u30f3\u30d5\u30e9\u3092\u518d\u69cb\u7bc9\u3057\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u306e\u65b0\u6642\u4ee3\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u30b7\u30b9\u30b3\u306e\u30af\u30e9\u30a6\u30c9\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u5909\u9769\u3092\u6210\u3057\u9042\u3052\u305f\u3055\u307e\u3056\u307e\u306a\u4e8b\u4f8b\u304b\u3089\u3082\u5206\u304b\u308b\u3088\u3046\u306b\u3001\u65e5\u672c\u5e02\u5834\u3067\u306f\u9ad8\u5ea6\u306a\u30c4\u30fc\u30eb\u306b\u5bfe\u3059\u308b\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u304a\u308a\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u63a5\u7d9a\u6027\u306e\u9ad8\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u6c42\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u65e5\u672c\u5e02\u5834\u306b\u3064\u3044\u3066\u307e\u3060\u307e\u3060\u77e5\u308a\u305f\u3044\u3053\u3068\u304c\u3042\u308b\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30b9\u30c8\u30fc\u30ea\u30fc\u306e\u30d1\u30fc\u30c8 2 \u3067\u306f\u3001AI\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30c7\u30b8\u30bf\u30eb \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9700\u8981\u306e\u9ad8\u307e\u308a\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3001Webex Suite \u304c\u3069\u306e\u3088\u3046\u306b\u65b0\u3057\u3044\u9ad8\u5ea6\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u3066\u3044\u308b\u304b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u305d\u306e\u4ed6\u306e\u60c5\u5831<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blog.webex.com\/ja\/customer-stories-ja\/cover-more-%e7%a4%be%e3%81%ae%e9%a1%a7%e5%ae%a2%e3%83%95%e3%82%a1%e3%83%bc%e3%82%b9%e3%83%88%e3%81%ae%e3%82%a2%e3%83%97%e3%83%ad%e3%83%bc%e3%83%81%e3%81%8c%e3%80%81%e3%83%91%e3%83%b3%e3%83%87%e3%83%9f\/\" target=\"_blank\" rel=\"noopener\">Cover-More \u793e\u306e\u9867\u5ba2\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u5f8c\u306e\u65c5\u884c\u4e8b\u696d\u3092\u5fa9\u6d3b\u3055\u305b\u308b<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a><\/li>\n<li><a href=\"https:\/\/use.webex.com\/contact-sales?lang=ja\" target=\"_blank\" rel=\"noopener\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u3001\u4eca\u3059\u3050\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3067\u6700\u3082\u5927\u5207\u306a\u306e\u304c\u3064\u306a\u304c\u308a\u3068 [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":398271,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[4278],"class_list":["post-398493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30d1\u30fc\u30c8-1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3067\u6700\u3082\u5927\u5207\u306a\u306e\u304c\u3064\u306a\u304c\u308a\u3068 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30d1\u30fc\u30c8-1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-07T15:39:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-21T20:49:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1100\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jamie Romanin\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jamie Romanin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/\"},\"author\":{\"name\":\"Jamie Romanin\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a7aae8ebde3ab9e5ec5728f81fd1bb0d\"},\"headline\":\"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059\",\"datePublished\":\"2022-09-07T15:39:56+00:00\",\"dateModified\":\"2022-09-21T20:49:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/\"},\"wordCount\":42,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg\",\"keywords\":[\"Contact Center as a Service\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/\",\"url\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/\",\"name\":\"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg\",\"datePublished\":\"2022-09-07T15:39:56+00:00\",\"dateModified\":\"2022-09-21T20:49:09+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a7aae8ebde3ab9e5ec5728f81fd1bb0d\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg\",\"width\":1100,\"height\":668,\"caption\":\"#image_title\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a7aae8ebde3ab9e5ec5728f81fd1bb0d\",\"name\":\"Jamie Romanin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/099d24c62c42a16467a9a486b28a57e19fe27caa900314b224585fc3931c82b7?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/099d24c62c42a16467a9a486b28a57e19fe27caa900314b224585fc3931c82b7?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Jamie Romanin\"},\"description\":\"Jamie Romanin is an experienced SaaS and enterprise technology executive with over 25 years leading growth, transformation, and customer innovation across the Asia Pacific region. As Director of Cisco\u2019s Webex Customer Experience Solutions Practice, he leads strategy and execution across APJC, helping enterprises reimagine their contact centers as intelligent, AI-powered engines of customer engagement and business value. Known for scaling high-performing teams and navigating complex market landscapes, Jamie brings a rare blend of commercial acumen, technical depth, and human-centered leadership.\",\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/jromanin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30d1\u30fc\u30c8-1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059 | Webex Blog","og_description":"\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3067\u6700\u3082\u5927\u5207\u306a\u306e\u304c\u3064\u306a\u304c\u308a\u3068 [&hellip;]","og_url":"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30d1\u30fc\u30c8-1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\/","og_site_name":"Webex Blog","article_published_time":"2022-09-07T15:39:56+00:00","article_modified_time":"2022-09-21T20:49:09+00:00","og_image":[{"width":1100,"height":668,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg","type":"image\/jpeg"}],"author":"Jamie Romanin","twitter_misc":{"\u57f7\u7b46\u8005":"Jamie Romanin"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/"},"author":{"name":"Jamie Romanin","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a7aae8ebde3ab9e5ec5728f81fd1bb0d"},"headline":"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059","datePublished":"2022-09-07T15:39:56+00:00","dateModified":"2022-09-21T20:49:09+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/"},"wordCount":42,"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg","keywords":["Contact Center as a Service"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/","url":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/","name":"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg","datePublished":"2022-09-07T15:39:56+00:00","dateModified":"2022-09-21T20:49:09+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a7aae8ebde3ab9e5ec5728f81fd1bb0d"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/09\/customer-exp-feature-scaled-1.jpg","width":1100,"height":668,"caption":"#image_title"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1%ef%bc%9a%e3%82%88%e3%82%8a%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%92\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30d1\u30fc\u30c8 1\uff1a\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63a8\u9032\u3057\u3066\u65e5\u672c\u5e02\u5834\u306b\u300c\u8abf\u548c\u3068\u3064\u306a\u304c\u308a\u300d\u3092\u3082\u305f\u3089\u3059"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a7aae8ebde3ab9e5ec5728f81fd1bb0d","name":"Jamie Romanin","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/099d24c62c42a16467a9a486b28a57e19fe27caa900314b224585fc3931c82b7?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/099d24c62c42a16467a9a486b28a57e19fe27caa900314b224585fc3931c82b7?s=96&d=wp_user_avatar&r=g","caption":"Jamie Romanin"},"description":"Jamie Romanin is an experienced SaaS and enterprise technology executive with over 25 years leading growth, transformation, and customer innovation across the Asia Pacific region. As Director of Cisco\u2019s Webex Customer Experience Solutions Practice, he leads strategy and execution across APJC, helping enterprises reimagine their contact centers as intelligent, AI-powered engines of customer engagement and business value. Known for scaling high-performing teams and navigating complex market landscapes, Jamie brings a rare blend of commercial acumen, technical depth, and human-centered leadership.","url":"https:\/\/blog.webex.com\/ja\/contributors\/jromanin\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/398493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5426"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=398493"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/398493\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/398271"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=398493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=398493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=398493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}