{"id":401184,"date":"2022-11-09T13:13:12","date_gmt":"2022-11-09T21:13:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-%e3%81%8c-2022-%e5%b9%b4-aragon-research-globe-for-intelligent-contact-centers-%e3%81%a7%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ab%e9%81%b8%e5%87%ba\/"},"modified":"2022-12-01T18:33:20","modified_gmt":"2022-12-02T02:33:20","slug":"webex-%e3%81%8c-2022-%e5%b9%b4-aragon-research-globe-for-intelligent-contact-centers-%e3%81%a7%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ab%e9%81%b8%e5%87%ba","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%81%8c-2022-%e5%b9%b4-aragon-research-globe-for-intelligent-contact-centers-%e3%81%a7%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ab%e9%81%b8%e5%87%ba\/","title":{"rendered":"Webex \u304c 2022 \u5e74 Aragon Research Globe&#x2122; for Intelligent Contact Centers \u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa"},"content":{"rendered":"<p><a href=\"https:\/\/www.webex.com\/content\/webex\/c\/en_US\/index\/gp\/aragon-contact-center.html\/\" target=\"_blank\" rel=\"noopener\">Aragon Research \u793e\u304c\u4eca\u5e74\u5ea6\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08ICC\uff09\u30ec\u30dd\u30fc\u30c8\u3092\u30ea\u30ea\u30fc\u30b9<\/a>\u3057\u3001\u30b7\u30b9\u30b3\u304c\u63d0\u4f9b\u3059\u308b <a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center<\/a>\u304c 4 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002Webex \u306f\u3001<a href=\"https:\/\/blog.webex.com\/cloud-calling\/webex-leader-aragon-ucc\/\" target=\"_blank\" rel=\"noopener\">2022 \u5e74 Aragon Globe for Unified Communications and Collaboration\uff08UCC\uff09<\/a>\u3067\u3082\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u30d9\u30f3\u30c0\u30fc\u306e\u80fd\u529b\u304c\u5e83\u7bc4\u306b\u5206\u6790\u3055\u308c\u3066\u304a\u308a\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u91cd\u8981\u306a\u7279\u6027\u304c\u8b58\u5225\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u7d71\u5408\u3055\u308c\u305f Webex \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u6d3b\u7528<\/h2>\n<p>Aragon \u793e\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u30b7\u30b9\u30b3\u304c\u3055\u307e\u3056\u307e\u306a\u6295\u8cc7\u3092\u884c\u3063\u3066\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7d71\u5408\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u53d6\u308a\u4e0a\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u7d71\u5408\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u96fb\u8a71\u3068\u91cd\u8981\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30f3\u30bf\u30af\u30c8\u6a5f\u80fd\uff08\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306a\u3069\uff09\u3001<a href=\"https:\/\/www.webex.com\/ja\/products\/contact-center-AI.html\" target=\"_blank\" rel=\"noopener\">AI<\/a>\u3001<a href=\"https:\/\/www.webex.com\/ja\/products\/workforce-optimization.html\" target=\"_blank\" rel=\"noopener\">WFO<\/a> \u306a\u3069\u306b\u5bfe\u3059\u308b\u6295\u8cc7\u3067\u3059\u3002<\/p>\n<blockquote><p>\u300c\u30b7\u30b9\u30b3\u306f Webex \u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u3092\u5f37\u5316\u3057\u3066\u3001Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u5316\u3092\u63a8\u9032\u3059\u308b\u4f53\u5236\u306b\u5b8c\u5168\u306b\u79fb\u884c\u3057\u3066\u3044\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306f\u3001\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316\u306b\u5927\u304d\u304f\u91cd\u70b9\u3092\u7f6e\u3044\u305f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30aa\u30d5\u30a1\u30fc\u3068\u30af\u30e9\u30a6\u30c9\u30aa\u30d5\u30a1\u30fc\u306e\u4e21\u65b9\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\uff08UC&amp;C\uff09\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u300d<\/p><\/blockquote>\n<h2>\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u57fa\u76e4\u306b\u63a1\u7528<\/h2>\n<p>\u30b7\u30b9\u30b3\u306f\u3001\u5229\u7528\u3067\u304d\u308b\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u306e\u539f\u5247\u3068\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u57fa\u76e4\u306b\u63a1\u7528\u3057\u3066\u3001<a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center<\/a> \u3092\u30bc\u30ed\u304b\u3089\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u67d4\u8edf\u3067\u5b89\u5168\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002Webex \u306f\u3001\u65b0\u6a5f\u80fd\u306e\u7d99\u7d9a\u7684\u306a\u63d0\u4f9b\u3068\u5805\u5b9f\u306a\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u901a\u3058\u3066\u3001\u304a\u5ba2\u69d8\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u306b\u3055\u3089\u306a\u308b\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p>\u300c\u30b7\u30b9\u30b3\u306f\u3001\u5b8c\u5168\u306a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30cd\u30a4\u30c6\u30a3\u30d6 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30aa\u30d5\u30a1\u30fc\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306f SaaS \u30af\u30e9\u30a6\u30c9\u3060\u3051\u3067\u306a\u304f\u3001Kubernetes \u306e\u30b3\u30f3\u30c6\u30ca\u5316\u3068\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3057\u305f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30af\u30e9\u30a6\u30c9\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u65b0\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u512a\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u6319\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p><\/blockquote>\n<h2>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u91cd\u8996<\/h2>\n<p>\u73fe\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e2d\u5fc3\u306b\u306f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u6709\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u5bfe\u5fdc\u3092\u3059\u308b\u524d\u3001\u5bfe\u5fdc\u4e2d\u3001\u5bfe\u5fdc\u5f8c\u306e\u3044\u305a\u308c\u306e\u6bb5\u968e\u3067\u3082\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30c7\u30fc\u30bf\u3001\u5206\u6790\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30dc\u30c3\u30c8\u3092\u901a\u3058\u3066\u3001\u512a\u308c\u305f\u30cd\u30a4\u30c6\u30a3\u30d6\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u8981\u6c42\u304c\u6700\u3082\u53b3\u3057\u3044\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3067\u3055\u3048\u6e80\u305f\u305b\u308b\u5f37\u529b\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<blockquote><p>\u300c\u307e\u305f\u30b7\u30b9\u30b3\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6587\u5b57\u8d77\u3053\u3057\u3001\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u30ce\u30fc\u30c8\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u9805\u76ee\u306a\u3069\u3001\u5bfe\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u91cd\u8981\u306a\u6a5f\u80fd\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u300d<\/p><\/blockquote>\n<h2>\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u308b\u4fe1\u983c\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b9\u30b1\u30fc\u30eb\u3092\u63d0\u4f9b<\/h2>\n<p>\u9577\u5e74\u306e\u5b9f\u7e3e\u3092\u8a87\u308b\u30b7\u30b9\u30b3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u7279\u5fb4\u306f\u3001\u696d\u754c\u8981\u4ef6\u3084\u898f\u5236\u8981\u4ef6\u3092\u6e80\u305f\u3057\u306a\u304c\u3089\u5927\u898f\u6a21\u306b\u904b\u7528\u3067\u304d\u308b\u5b89\u5168\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3046\u3048\u3067\u4e0d\u53ef\u6b20\u306a\u91cd\u8981\u306a\u8981\u7d20\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u304d\u305f\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u7279\u5fb4\u306f\u3001\u30b7\u30b9\u30b3\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u3082\u5f15\u304d\u7d99\u304c\u308c\u3066\u304a\u308a\u3001\u4fca\u654f\u306a\u30af\u30e9\u30a6\u30c9\u5c0e\u5165\u30e2\u30c7\u30eb\u3067\u904b\u7528\u3057\u306a\u304c\u3089\u3001\u3053\u3046\u3057\u305f\u91cd\u8981\u306a\u6a5f\u80fd\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p>\u300cWebex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3082\u91cd\u8996\u3055\u308c\u3066\u304a\u308a\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u6697\u53f7\u5316\u3001\u30c7\u30fc\u30bf\u640d\u5931\u9632\u6b62\u3001\u30e2\u30d0\u30a4\u30eb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u898f\u5236\u304a\u3088\u3073\u6cd5\u4ee4\u9075\u5b88\u306a\u3069\u304c\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30c7\u30fc\u30bf\u306e\u4fdd\u5b58\u5834\u6240\u3084\u30c7\u30fc\u30bf\u4e3b\u6a29\u306e\u8981\u4ef6\u3082\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u300d<\/p><\/blockquote>\n<h2>\u3042\u3089\u3086\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u6700\u5148\u7aef\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/h2>\n<p>\u4e16\u754c\u30af\u30e9\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u306b\u7cbe\u529b\u7684\u306b\u53d6\u308a\u7d44\u3093\u3067\u304d\u305f\u30b7\u30b9\u30b3\u306f\u3001\u5e02\u5834\u3067\u6700\u3082\u5305\u62ec\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30b9\u30a4\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.webex.com\/ja\/cloud-calling.html\" target=\"_blank\" rel=\"noopener\">Calling<\/a>,<a href=\"https:\/\/www.webex.com\/video-conferencing\" target=\"_blank\" rel=\"noopener\">Meetings<\/a>,<a href=\"https:\/\/www.webex.com\/ja\/team-collaboration.html\" target=\"_blank\" rel=\"noopener\">Messaging<\/a>,<a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Contact Center<\/a>\u3001<a href=\"https:\/\/www.webex.com\/ja\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">CPaaS<\/a> \u3092 1 \u3064\u306e\u7d71\u5408\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3068\u3057\u3066\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u304a\u5ba2\u69d8\u306f\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u3042\u3089\u3086\u308b\u8981\u7d20\u3001\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u512a\u308c\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001\u904b\u7528\u3092\u30b7\u30f3\u30d7\u30eb\u5316\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p>\u300c\u30b7\u30b9\u30b3\u304c\u63d0\u4f9b\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u97f3\u58f0\u304a\u3088\u3073\u30d3\u30c7\u30aa \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e2d\u3067\u3082\u7279\u306b\u5305\u62ec\u7684\u3067\u3042\u308a\u3001\u7d71\u5408\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e Webex \u30a2\u30d7\u30ea\u306b\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u300d<\/p><\/blockquote>\n<p>\u30b7\u30b9\u30b3\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u306e\u30ea\u30fc\u30c0\u30fc\u3068 Aragon \u793e\u306b\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u3092\u8a87\u308a\u306b\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u3082\u7d99\u7d9a\u7684\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3063\u3066\u3001\u304a\u5ba2\u69d8\u304c\u72ec\u81ea\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u767a\u63ee\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u5dee\u5225\u5316\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n<p>Webex Contact Center \u306e\u305d\u306e\u4ed6\u306e\u898b\u89e3\u306b\u3064\u3044\u3066\u306f\u3001\u6700\u65b0\u306e\u30ec\u30dd\u30fc\u30c8\u3084\u696d\u754c\u306e\u8a55\u4fa1\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/www.webex.com\/content\/webex\/c\/en_US\/index\/gp\/aragon-contact-center.html\/\" target=\"_blank\" rel=\"noopener\">Aragon \u793e\u306e\u30ec\u30dd\u30fc\u30c8\u306e\u5168\u6587\u3092\u304a\u8aad\u307f\u3044\u305f\u3060\u3044\u3066\u3001\u30b7\u30b9\u30b3\u304c\u63d0\u4f9b\u3059\u308b Webex \u304c\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u3070\u308c\u305f\u7406\u7531\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e6%99%82%e4%bb%a3%ef%bc%9a%e3%82%b7%e3%82%b9\/\" target=\"_blank\" rel=\"noopener\">Gartner\u00ae Magic Quadrant&#x2122; for Contact Center as a Service \u306b\u30b7\u30b9\u30b3\u304c\u9078\u51fa<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/gp\/forrester-tei-contact-center.html\" target=\"_blank\" rel=\"noopener\">Forrester Total Economic Impact&#x2122;\uff08TEI\uff09\u306b\u3088\u308b\u3068\u3001Webex Contact Center \u306e ROI \u306f 262%<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/ja\/analyst-report-four-journeys.html\" target=\"_blank\" rel=\"noopener\">McGee-Smith Analytics \u30ec\u30dd\u30fc\u30c8\uff1a\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u305f 4 \u793e\u306e\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%81%8c-2-%e3%81%a4%e3%81%ae-cx-today-%e3%82%a2%e3%83%af%e3%83%bc%e3%83%89%e3%82%92%e5%8f%97%e8%b3%9e\/\" target=\"_blank\" rel=\"noopener\">Webex \u304c 2 \u3064\u306e CX Today \u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\uff1a\u30d9\u30b9\u30c8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30d9\u30b9\u30c8 \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"https:\/\/www.webex.com\/gp\/frost-radar-enterprise-cloud-contact-center-market.html\" target=\"_blank\" rel=\"noopener\">Frost and Sullivan Radar&#x2122; \u304c\u3001North American Enterprise Cloud Contact Center Market, 2021 \u3067\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u8981\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u4e2d\u304b\u3089\u30b7\u30b9\u30b3\u3092\u53d6\u308a\u4e0a\u3052\u3066\u8a55\u4fa1<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aragon Research \u793e\u304c\u4eca\u5e74 [&hellip;]<\/p>\n","protected":false},"author":5430,"featured_media":400301,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[14828,15227,15036,14826],"class_list":["post-401184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-aragon-ja","tag-contact-center-solutions","tag-webex-contact-center","tag-webex-suite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \u304c 2022 \u5e74 Aragon Research Globe&#x2122; for Intelligent Contact Centers \u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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