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\u3064\u3060\u3063\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6570\u306f\u3001\u3084\u304c\u3066\u3059\u3050\u306b\u6570\u767e\u500b\u307e\u3067\u81a8\u308c\u4e0a\u304c\u308a\u307e\u3059\u3002CX \u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u304f\u3064\u3082\u306e CX \u6226\u7565\u3092\u63a8\u3057\u9032\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u6bce\u65e5\u4f55\u767e\u4e07\u4eba\u3082\u306e\u304a\u5ba2\u69d8\u3068\u304b\u304b\u308f\u3089\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u306f\u305f\u3057\u3066\u3053\u306e\u3059\u3079\u3066\u3092\u3069\u306e\u3088\u3046\u306b\u69cb\u7bc9\u304a\u3088\u3073\u7ba1\u7406\u3059\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n<p>\u4f01\u696d\u306f\u901a\u5e38\u30012 \u3064\u306e\u9078\u629e\u80a2\u304c\u3042\u308b\u3068\u8003\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u307e\u305a\u3001\u793e\u5185\u306b\u4f9d\u983c\u3057\u305f\u308a\u30b7\u30b9\u30c6\u30e0 \u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u306b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u4e00\u304b\u3089\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u306f\u3001CRM \u306e\u3088\u3046\u306a\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u306e\u4e0a\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u958b\u767a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3069\u3061\u3089\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3082\u3001\u5404\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30b5\u30a4\u30ed\u5316\u3057\u305f\u308a\u3001\u30ab\u30b9\u30bf\u30e0\u30b3\u30fc\u30c9\u3067\u5b9f\u88c5\u3055\u308c\u305f\u308a\u3059\u308b\u305f\u3081\u3001\u540c\u3058\u30b7\u30b9\u30c6\u30e0\u5185\u306b\u91cd\u8907\u3057\u3066\u7d44\u307f\u8fbc\u307e\u308c\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u7406\u60f3\u3068\u306f\u7a0b\u9060\u3044\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u6700\u7d42\u7684\u306b\u3053\u308c\u3089\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30d5\u30e9\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u5f15\u304d\u8d77\u3053\u3057\u3001CX \u3092\u7834\u58ca\u3059\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30a4\u30f3\u30d5\u30e9\u3001\u30b9\u30b1\u30fc\u30ea\u30f3\u30b0\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u7ba1\u7406\u306b\u3082\u30b3\u30b9\u30c8\u3084\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3057\u3001\u521d\u671f\u958b\u767a\u3060\u3051\u3067\u306a\u304f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u822c\u3092\u7ba1\u7406\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<h2>Webex Connect\uff1a\u96c6\u4e2d\u578b\u30af\u30e9\u30a6\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 (CPaaS) \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h2>\n<p>\u67d4\u8edf\u3067\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u8907\u96d1\u3055\u3092\u8efd\u6e1b\u3057\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u3001\u5927\u898f\u6a21\u306a\u30c7\u30b8\u30bf\u30eb \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u7ba1\u7406\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306b\u3068\u3063\u3066\u6709\u76ca\u306a\u306e\u306f\u3053\u3046\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u591a\u304f\u306e\u7a2e\u985e\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3057\u3001DevOps \u306e\u8af8\u7d4c\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u308b\u305f\u3081\u3001CX \u30a2\u30d7\u30ea\u306e\u5c0e\u5165\u5834\u6240\u3084\u62e1\u5f35\u65b9\u6cd5\u306b\u3064\u3044\u3066\u5fc3\u914d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u3055\u306b\u3053\u308c\u3053\u305d Webex Connect \u306e\u7279\u5fb4\u306a\u306e\u3067\u3059\u3002<\/p>\n<div><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/759101937?h=13b0b0eff4\" width=\"980\" height=\"500\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<h2>\u5148\u9032\u7684\u306a\u4f01\u696d\u306b\u306f\u5148\u9032\u7684\u306a CPaaS \u3092<\/h2>\n<p>\u6d88\u8cbb\u8005\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u5f53\u793e\u306e\u9867\u5ba2\u3067\u3042\u308b\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u3082\u5e38\u306b\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306f\u4eca\u5f8c\u3082\u672a\u6765\u3092\u898b\u636e\u3048\u3001\u6700\u65b0\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u6a5f\u80fd\u3067 Webex Connect \u3092\u9032\u5316\u3055\u305b\u3066\u3044\u304b\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002Webex One \u3067\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u56de\u65b0\u305f\u306b Sycurio \u3068\u9023\u643a\u3057\u305f\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30c7\u30b8\u30bf\u30eb\u6c7a\u6e08\u3092\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3067 Webex Connect \u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f 20 \u793e\u4ee5\u4e0a\u3068\u306a\u308a\u3001180 \u3092\u8d85\u3048\u308b\u56fd\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<div><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-399145 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed.png\" alt=\"Webex Connect \u304b\u3089\u306e\u81ea\u52d5\u5165\u91d1\u78ba\u8a8d\u304c\u8868\u793a\u3055\u308c\u305f iPhone\" width=\"372\" height=\"725\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed.png 267w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed-154x300.png 154w\" sizes=\"auto, (max-width: 372px) 100vw, 372px\" \/><\/a><\/div>\n<p>\u4eca\u5f8c\u306f\u3001Epic \u3084 Cerner \u3068\u306e\u9023\u643a\u304c\u4e88\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306e\u96fb\u5b50\u5065\u5eb7\u8a18\u9332 (EHR) \u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3059\u308b\u533b\u7642\u6a5f\u95a2\u3067\u3082\u3001CPaaS \u306e\u6d3b\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e88\u7d04\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3084\u51e6\u65b9\u7b8b\u306e\u518d\u51e6\u65b9\u901a\u77e5\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u60a3\u8005\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u306e\u30c7\u30b8\u30bf\u30eb \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u6d88\u8cbb\u8005\u306b\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u304a\u5c4a\u3051\u3057\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306b\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u306a\u8ab2\u984c\u3067\u3059\u3002\u3053\u306e\u5ea6 Instagram \u304c\u8ffd\u52a0\u3055\u308c\u3001\u73fe\u5728 Webex Connect \u3067\u306f\u5408\u8a08\u3067 16 \u306e\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3001Messaging API \u3084\u30d3\u30b8\u30e5\u30a2\u30eb \u30d5\u30ed\u30fc \u30d3\u30eb\u30c0\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3084\u30ab\u30b9\u30bf\u30de\u30fc 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https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-clara-us-fixed-155x300.png 155w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/a><\/div>\n<p>\u4f01\u696d\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3084\u5730\u57df\u3092\u307e\u305f\u3044\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u306a\u304b\u3067\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4fdd\u8b77\u3084\u5404\u5730\u57df\u306e\u898f\u5236\u306e\u9075\u5b88\u306b\u52aa\u3081\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u89e3\u6c7a\u306b\u304a\u3051\u308b\u7121\u99c4\u3092\u7701\u304f\u305f\u3081\u3001Webex Connect \u3067\u306f\u3001IT \u30dd\u30ea\u30b7\u30fc\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6cbf\u3063\u305f\u9069\u5207\u306a\u30c7\u30fc\u30bf \u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u30c4\u30fc\u30eb\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3 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\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u3066\u304d\u3066\u3044\u308b\u3068\u306f\u3044\u3048\u3001\u305d\u308c\u3067\u3082\u5bfe\u4eba\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6c42\u3081\u3089\u308c\u308b\u5834\u5408\u306f\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001Webex Connect \u3068 <a href=\"https:\/\/www.webex.com\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center<\/a> \u88fd\u54c1\u304c\u9023\u643a\u3055\u308c\u3001\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u60c5\u5831\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5bfe\u8a71\u306e\u6587\u8108\u304c\u3059\u3079\u3066\u8a18\u9332\u3055\u308c\u308b\u305f\u3081\u3001\u9867\u5ba2\u306f\u4f55\u5ea6\u3082\u540c\u3058\u8cea\u554f\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u4f1a\u8a71\u306f Webex Contact Center \u307e\u305f\u306f Contact Center Enterprise \u306b\u5f15\u304d\u7d99\u304c\u308c\u307e\u3059\u304c\u3001Webex Connect \u306f\u3069\u3061\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>CX \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u4e00\u591c\u306b\u3057\u3066\u306a\u3089\u305a<\/h2>\n<p>Webex Connect \u306e\u6700\u5927\u306e\u7279\u5fb4\u306f\u3001\u305d\u306e\u67d4\u8edf\u6027\u306b\u3042\u308a\u307e\u3059\u3002\u5404\u4f01\u696d\u306f\u305d\u308c\u305e\u308c\u306e\u30da\u30fc\u30b9\u3067\u9769\u65b0\u3084\u62e1\u5f35\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001<\/p>\n<p>\u512a\u5148\u9806\u4f4d\u306e\u9ad8\u3044\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u304b\u3089\u59cb\u3081\u3066\u3001\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u306e\u8ffd\u52a0\u3084\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u81ea\u52d5\u5316\u306a\u3069\u3001\u5f90\u3005\u306b\u898f\u6a21\u3092\u62e1\u5927\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u3057\u3066\u3001CX \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6570\u304c\u5897\u3048\u308b\u306b\u5f93\u3063\u3066\u3001\u96c6\u4e2d\u578b\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3059\u3079\u3066\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3057\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n<p>Webex Connect \u306e\u8a73\u7d30\u3084\u6700\u65b0\u306e CPaaS \u30bd\u30fc\u30c8 \u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.webex.com\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect \u306e\u30db\u30fc\u30e0\u30da\u30fc\u30b8<\/a>\u306b\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30c7\u30b8\u30bf\u30eb \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc [&hellip;]<\/p>\n","protected":false},"author":5610,"featured_media":408062,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[474,7392,15038],"class_list":["post-401437","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-telehealth","tag-webex-connect-ja","tag-webex-for-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30c7\u30b8\u30bf\u30eb \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u9650\u754c\u306b\u6311\u6226 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30c7\u30b8\u30bf\u30eb-\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u9650\u754c\u306b\u6311\u6226\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30c7\u30b8\u30bf\u30eb \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u9650\u754c\u306b\u6311\u6226 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30c7\u30b8\u30bf\u30eb \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30c7\u30b8\u30bf\u30eb-\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u9650\u754c\u306b\u6311\u6226\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-26T13:00:55+00:00\" \/>\n<meta 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