{"id":401557,"date":"2022-10-21T11:57:31","date_gmt":"2022-10-21T18:57:31","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-%e3%81%a7%e9%80%b2%e5%8c%96%e3%82%92%e5%8a%a0%e9%80%9f%e3%81%95%e3%81%9b%e3%82%8b-first-horizon-bank-%e7%a4%be\/"},"modified":"2023-11-28T18:11:05","modified_gmt":"2023-11-29T02:11:05","slug":"first-horizion","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/first-horizion\/","title":{"rendered":"Webex Contact Center \u3067\u9032\u5316\u3092\u52a0\u901f\u3055\u305b\u308b First Horizon Bank \u793e"},"content":{"rendered":"

12 \u306e\u5dde\u3001750 \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30015,500 \u4eba\u306e\u5f93\u696d\u54e1\u3001\u7d04 20,000 \u306e\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u3001\u305d\u3057\u3066 110 \u4e07\u4eba\u3092\u8d85\u3048\u308b\u304a\u5ba2\u69d8\u3002\u305d\u308c\u3060\u3051\u306e\u6570\u5b57\u3092\u6301\u3064 First Horizon Bank \u793e\u3060\u304b\u3089\u3053\u305d\u3001\u5171\u901a\u8a8d\u8b58\u3092\u6301\u3064\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

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\u5e78\u3044\u3001First Horizon Bank \u793e\u306f\u3059\u3067\u306b Cisco Call Manager \u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u3072\u3068\u901a\u308a\u691c\u8a0e\u3057\u305f\u5f8c\u3001\u540c\u793e\u304c\u6301\u3063\u3066\u3044\u305f\u30b7\u30b9\u30b3\u3068\u306e\u65e2\u5b58\u306e\u95a2\u4fc2\u6027\u3092\u6d3b\u7528\u3057\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Webex Contact Center<\/a> \u306e\u5c0e\u5165\u3092\u6c7a\u3081\u307e\u3057\u305f\u3002O’Dell \u6c0f\u3068\u62c5\u5f53\u30c1\u30fc\u30e0\u306f\u3001\u6570\u5e74\u306b\u308f\u305f\u3063\u3066\u63a2\u3057\u7d9a\u3051\u3066\u304d\u305f\u7406\u60f3\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3088\u3046\u3084\u304f\u624b\u306b\u5165\u308c\u3089\u308c\u305f\u306e\u3067\u3059\u3002<\/p>\n

\u8fc5\u901f\u304b\u3064\u7c21\u5358\u306a\u5b9f\u88c5<\/h2>\n

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O\u2019Dell \u6c0f\u306f\u3001\u3053\u308c\u304c Webex Contact Center \u3092\u9078\u3093\u3060\u5927\u304d\u306a\u7406\u7531\u306e 1 \u3064\u3060\u3068\u8a00\u3044\u307e\u3059\u3002\u3069\u306e\u88fd\u54c1\u3067\u3082\u3001\u5fae\u8abf\u6574\u3092\u52a0\u3048\u305f\u308a\u65b0\u3057\u3044\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u305f\u308a\u3059\u308b\u305f\u3081\u306b\u3001\u95a2\u4fc2\u8005\u5168\u54e1\u3092\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u767b\u9332\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Webex \u306a\u3089\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5f90\u3005\u306b\u5897\u3084\u3057\u3066\u3044\u3051\u308b\u305f\u3081\u3001\u300c\u4f55\u3082\u304b\u3082\u300d\u3092\u3059\u3079\u3066\u3044\u3063\u307a\u3093\u306b\u884c\u308f\u305a\u306b\u6e08\u307f\u307e\u3059\u3002\u3064\u307e\u308a\u3001O\u2019Dell \u6c0f\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n

\u5b9f\u969b Webex \u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u3001\u3053\u3053\u6570\u5e74\u9593\u3001\u6e1b\u5c11\u50be\u5411\u306b\u3042\u3063\u305f First Horizon Bank \u793e\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u7387\u306f\u3001\u5897\u52a0\u50be\u5411\u306b\u8ee2\u3058\u307e\u3057\u305f\u3002<\/p>\n

\u300c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u6708\u9593\u5229\u7528\u7387\u306e\u5e73\u5747\u306f 87% \u306a\u306e\u3067\u3001\u6bce\u56de\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u983c\u3089\u305a\u3068\u3082\u3001\u7528\u3092\u6e08\u307e\u305b\u3089\u308c\u308b\u304a\u5ba2\u69d8\u304c\u5897\u3048\u305f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u300d\u3068 O\u2019Dell \u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001First Horizon Bank \u793e\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u5bfe\u9762\u306e\u30b5\u30dd\u30fc\u30c8\u306a\u3057\u3067\u3001\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n

\u4e00\u65b9\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u96fb\u8a71\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u89e3\u6c7a\u3067\u304d\u306a\u3044\u3088\u3046\u306a\u96e3\u6613\u5ea6\u306e\u9ad8\u3044\u554f\u984c\u306b\u53d6\u308a\u7d44\u3081\u308b\u6642\u9593\u304c\u5897\u3048\u3001\u304a\u5ba2\u69d8\u306e\u30d0\u30f3\u30ad\u30f3\u30b0 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u306b\u8ca2\u732e\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u6210\u9577\u6027\u306e\u3042\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b7\u30f3\u30d7\u30eb\u5316\u3092\u5b9f\u73fe<\/h2>\n

\u73fe\u5728\u306e First Horizon Bank \u793e\u306f\u300cWebex \u30d6\u30e9\u30f3\u30c9\u306e\u88fd\u54c1\u3068\u4e00\u84ee\u6258\u751f\u306e\u95a2\u4fc2\u300d\u306b\u3042\u308b\u3068 O’Dell \u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002<\/p>\n

Webex Contact Center \u306b\u52a0\u3048\u3001\u540c\u793e\u306f\u3001\u304a\u5ba2\u69d8\u306b\u5411\u3051\u3066\u9280\u884c\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3059\u308b\u30d0\u30fc\u30c1\u30e3\u30eb \u30a4\u30d9\u30f3\u30c8\u3092\u6bce\u6708\u958b\u50ac\u3059\u308b\u969b\u306b Webex Events<\/a> \u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30b3\u30ed\u30ca\u798d\u3067\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u591a\u304f\u304c\u30ea\u30e2\u30fc\u30c8 \u30ef\u30fc\u30af\u306b\u5207\u308a\u66ff\u308f\u3063\u305f\u969b\u306b\u306f\u3001\u95a2\u4fc2\u8005\u306e\u3064\u306a\u304c\u308a\u3092\u7dad\u6301\u3059\u308b\u3046\u3048\u3067 Webex Meetings<\/a> \u3068 Webex App<\/a> \u304c\u975e\u5e38\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n

O\u2019Dell \u6c0f\u3044\u308f\u304f\u3001\u30b3\u30ed\u30ca\u798d\u4ee5\u524d\u306e First Horizon Bank \u793e\u306b\u304a\u3051\u308b Webex \u30e6\u30fc\u30b6\u30fc\u306e\u6570\u306f 200 \u4eba\u7a0b\u5ea6\u3067\u3057\u305f\u304c\u3001\u73fe\u5728\u306e\u6708\u9593\u30a2\u30af\u30c6\u30a3\u30d6 \u30e6\u30fc\u30b6\u30fc\u6570\u306f 1,800 \u4eba\u306b\u4e0a\u308b\u3068\u8a00\u3044\u307e\u3059\u3002<\/p>\n

\u7d4c\u55b6\u9663\u306e\u4e00\u90e8\u304c\u73fe\u5728\u3082\u30aa\u30d5\u30a3\u30b9\u3067\u50cd\u3044\u3066\u3044\u308b\u305f\u3081\u3001First Horizon Bank \u793e\u306f TelePresence \u3092 3 \u3064\u306e\u4f1a\u8b70\u5ba4\u306b\u8ffd\u52a0\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30d5\u30a3\u30b9\u3067\u50cd\u304f\u5f79\u54e1\u3068\u30ea\u30e2\u30fc\u30c8\u3067\u50cd\u304f\u5f79\u54e1\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3067\u304d\u3001\u8907\u6570\u306e\u4f1a\u8b70\u5ba4\u306b\u5206\u304b\u308c\u3066\u30bd\u30fc\u30b7\u30e3\u30eb \u30c7\u30a3\u30b9\u30bf\u30f3\u30b9\u3092\u4fdd\u3064\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002O\u2019Dell \u6c0f\u306f\u305d\u308c\u306b\u52a0\u3048\u3001\u6700\u9069\u306a\u30d3\u30c7\u30aa\u753b\u8cea\u3001\u6a5f\u80fd\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b Webex Room Kit<\/a> \u3068\u30ab\u30e1\u30e9\u3082\u8cfc\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30bd\u30d5\u30c8\u30d5\u30a9\u30f3\u3068\u3057\u3066 Webex App<\/a> \u3092\u7d44\u7e54\u5168\u4f53\u3067\u5c0e\u5165\u3059\u308c\u3070\u3001First Horizon Bank \u793e\u304c\u65e5\u5e38\u7684\u306b\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3063\u305f\u308a\u7ba1\u7406\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6570\u304c\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002\u4eca\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u50cd\u3044\u3066\u3044\u308b\u5834\u6240\u3084\u65e5\u6642\u306b\u304b\u304b\u308f\u3089\u305a\u30011 \u3064\u306e\u96fb\u8a71\u756a\u53f7\u3067\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u300c\u5bb6\u3067\u50cd\u3044\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u5f93\u696d\u54e1\u306f\u4f1a\u793e\u306e\u30c7\u30b9\u30af\u306b\u5ea7\u3063\u3066\u3044\u308b\u3068\u304d\u3068\u540c\u3058\u6a5f\u80fd\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3067\u304d\u307e\u3059\u300d\u3068 O’Dell \u6c0f\u306f\u8aac\u660e\u3057\u307e\u3059\u3002\u300cWebex \u306e\u304a\u304b\u3052\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u79fb\u884c\u304c\u5186\u6ed1\u306b\u9032\u307f\u3001\u9806\u8abf\u306b\u6d3b\u7528\u3067\u304d\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

1 \u3064\u306e\u30c4\u30fc\u30eb\u3078\u306e\u96c6\u7d04\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30b7\u30f3\u30d7\u30eb\u5316\u304c\u5b9f\u73fe\u3067\u304d\u305f\u3053\u3068\u3060\u3051\u3067\u306a\u304f\u3001\u5f7c\u306f\u3001\u4ed6\u306e\u88fd\u54c1\u3092 Webex \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30b9\u30a4\u30fc\u30c8\u306b\u7d71\u5408\u3067\u304d\u308b\u6a5f\u80fd\u306b\u3082\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066 First Horizon Bank \u793e\u306f\u3001\u6700\u5584\u3068\u601d\u308f\u308c\u308b\u65b0\u3057\u3044\u30c4\u30fc\u30eb\u3092\u3059\u3050\u306b\u5b9f\u88c5\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30b5\u30fc\u30c9 \u30d1\u30fc\u30c6\u30a3\u30fc\u3068\u306e\u3064\u306a\u304c\u308a\u3082\u5f62\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u300c\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5354\u696d\u306b\u5bfe\u3059\u308b\u30aa\u30fc\u30d7\u30f3\u6027\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3044\u3066\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u300d\u3068 O’Dell \u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002\u300c\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u529b\u3092\u5408\u308f\u305b\u3066\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30fc\u30d7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30c4\u30fc\u30eb\u304c\u5e38\u306b\u6700\u65b0\u304b\u3064\u5b89\u5b9a\u3057\u305f\u72b6\u614b\u3092\u7dad\u6301\u3067\u304d\u308b\u305f\u3081\u3001Webex \u304c\u5e38\u306b\u7af6\u4e89\u3092\u30ea\u30fc\u30c9\u3067\u304d\u307e\u3059\u3002\u300d<\/p><\/blockquote>\n

First Horizon Bank \u793e\u306e\u672a\u6765\u3092\u5207\u308a\u958b\u304f Webex<\/h2>\n

2022 \u5e74 2 \u6708\u3001First Horizon Bank \u793e\u306f\u30012023 \u5e74\u307e\u3067\u306e\u5b8c\u4e86\u3092\u76ee\u6307\u3057\u305f\u5408\u4f75\u3092\u884c\u3046\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u30021 \u5146 6,000 \u5104\u30c9\u30eb\u898f\u6a21\u306e\u4f01\u696d\u3078\u3068\u9032\u5316\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u540c\u793e\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u306b\u884c\u3048\u308b\u74b0\u5883\u306e\u5fc5\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002Webex \u304c\u6d3b\u8e8d\u3059\u308b\u306e\u306f\u3001\u3053\u3046\u3057\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3059\u3002<\/p>\n

\u300cWebex \u304c\u30af\u30e9\u30a6\u30c9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u3053\u3068\u306e\u512a\u308c\u305f\u9762\u306f\u3001\u3059\u3050\u306b\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u3066\u3001\u65b0\u3057\u3044\u30e6\u30fc\u30b6\u30fc\u306b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3057\u3066\u3082\u3089\u3048\u308b\u3053\u3068\u3060\u3068\u601d\u3044\u307e\u3059\u300d\u3068 O\u2019Dell \u6c0f\u306f\u8ff0\u3079\u307e\u3059\u3002\u300c\u79c1\u305f\u3061\u304c\u4f7f\u3063\u3066\u3044\u308b\u6a5f\u80fd\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4e00\u90e8\u3092\u7d39\u4ecb\u3057\u3066\u3001\u5408\u4f75\u306e\u969b\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n

\u305d\u306e\u9593\u306b\u3082 First Horizon Bank \u793e\u306f\u3001\u4e3b\u529b\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066 Webex \u3092\u7d99\u7d9a\u3057\u3066\u6d3b\u7528\u3067\u304d\u3001O\u2019Dell \u6c0f\u3082\u3001\u5f15\u304d\u7d9a\u304d\u5229\u7528\u3057\u305f\u3044\u3068\u3044\u3046\u610f\u5411\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u300cWebex \u306f\u5f0a\u793e\u306e\u6226\u7565\u306e\u6838\u306b\u3042\u308a\u307e\u3059\u300d\u3068\u5f7c\u306f\u8a00\u3044\u307e\u3059\u3002\u300c\u540c\u50da\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30a2\u30a4\u30c7\u30a2\u306e\u5171\u6709\u306b\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u306b\u306a\u308b\u3068\u601d\u3044\u307e\u3059\u3057\u3001\u6210\u9577\u3057\u3066\u3044\u304f\u4e2d\u3067\u3001\u793e\u5185\u306b\u9650\u3089\u305a\u3001\u793e\u5916\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u4e2d\u6838\u3092\u6210\u3057\u3001\u5f0a\u793e\u306e\u6210\u529f\u3092\u652f\u3048\u308b\u30c4\u30fc\u30eb\u306b\u306a\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

Webex \u304c\u7d44\u7e54\u5168\u4f53\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4fc3\u9032\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b\u306b\u3064\u3044\u3066\u306e\u8a73\u7d30\u306f\u3001Webex \u30c1\u30fc\u30e0\u306b\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

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