{"id":411099,"date":"2023-03-07T09:00:00","date_gmt":"2023-03-07T17:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-%e3%81%8c-microsoft-teams-%e3%81%ae%e8%aa%8d%e5%ae%9a%e3%82%92%e5%8f%96%e5%be%97\/"},"modified":"2023-06-21T17:49:05","modified_gmt":"2023-06-22T00:49:05","slug":"webex-contact-center-%e3%81%8c-microsoft-teams-%e3%81%ae%e8%aa%8d%e5%ae%9a%e3%82%92%e5%8f%96%e5%be%97","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-%e3%81%8c-microsoft-teams-%e3%81%ae%e8%aa%8d%e5%ae%9a%e3%82%92%e5%8f%96%e5%be%97\/","title":{"rendered":"Webex Contact Center \u304c Microsoft Teams \u306e\u8a8d\u5b9a\u3092\u53d6\u5f97"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p 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class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u696d\u754c\u5168\u4f53\u3067\u3001\u30c7\u30b8\u30bf\u30eb\u81ea\u52d5\u5316\u304c\u6025\u6fc0\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u305d\u3046\u3057\u305f\u4e2d\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u4fdd\u8a3c\u3057\u3001\u9867\u5ba2\u306b\u624b\u9593\u3092\u304b\u3051\u3055\u305b\u306a\u3044\u3088\u3046\u306b\u3057\u3066\u3001\u7d44\u7e54\u4e00\u4f53\u3068\u306a\u3063\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u5206\u65ad\u306e\u969c\u58c1\u3067\u306f\u306a\u304f\u9023\u643a\u306e\u67b6\u3051\u6a4b\u3092\u7bc9\u304d\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe<\/h2>\n\n<p class=\"wp-block-paragraph\">\u305d\u306e\u7b54\u3048\u306e 1 \u3064\u304c\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u3059\u3067\u306b\u5b58\u5728\u3059\u308b\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u7d44\u7e54\u5185\u306e\u30c7\u30b8\u30bf\u30eb\u969c\u58c1\u3092\u53d6\u308a\u6255\u3046\u3053\u3068\u3067\u3059\u3002\u4eca\u79c1\u306f\u3001Microsoft 365 \u3067\u3053\u306e\u30d6\u30ed\u30b0\u3092\u66f8\u3044\u3066\u3044\u307e\u3059\u3002Office \u306b\u306f\u30d7\u30ec\u30bc\u30f3\u30b9\u72b6\u614b\u3092\u793a\u3059\u5c0f\u3055\u306a\u7dd1\u8272\u306e\u4e38\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u79c1\u304c\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u72b6\u614b\u3067\u3042\u308b\u3053\u3068\u304c\u7d44\u7e54\u5185\u306e\u4eba\u306b\u4f1d\u308f\u308a\u307e\u3059\u3002\u307e\u305f Microsoft Word \u3067\u306f\u3001\u79c1\u304c\u4eca\u3069\u306e\u90e8\u5206\u3092\u66f8\u3044\u3066\u3044\u308b\u304b\u3092\u540c\u50da\u304c\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u4e00\u65b9\u3001Office \u3068\u540c\u3058\u30d7\u30ec\u30bc\u30f3\u30b9\u72b6\u614b\u304c Webex \u30a2\u30d7\u30ea\u306b\u3082\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u79c1\u306b\u96fb\u8a71\u3092\u304b\u3051\u305f\u3044\u4eba\u3084\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u3057\u305f\u3044\u4eba\u306f\u305d\u308c\u3092\u898b\u3066\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Microsoft Teams &#x5BFE;&#x5FDC; Webex Contact Center\">Microsoft Teams \u5bfe\u5fdc Webex Contact Center<\/a> \u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u7d44\u7e54\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5168\u4f53\u3067\u500b\u3005\u4eba\u304c\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u30e6\u30fc\u30b6\u30fc\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u7c21\u5358\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">Webex Contact Center \u3068 Microsoft Teams \u3092\u7d71\u5408\u3057\u3066\u30b3\u30f3\u30c6\u30f3\u30c4\u3068\u30e6\u30fc\u30b6\u30fc\u60c5\u5831\u3092\u9867\u5ba2\u4f53\u9a13\u3068\u9023\u643a\u3055\u305b\u3066\u3044\u308b\u306e\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306f\u4e00\u4f53\u3068\u306a\u3063\u3066\u304a\u5ba2\u69d8\u306b\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u6b21\u306e 3 \u3064\u306e\u5f62\u3067\u52b9\u679c\u304c\u5373\u5ea7\u306b\u73fe\u308c\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">1. \u97f3\u58f0\u306b\u3088\u308b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u30b7\u30f3\u30d7\u30eb\u306b<\/h2>\n\n<p 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class=\"wp-block-paragraph\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u8a2d\u8a08\u3067\u8003\u616e\u3055\u308c\u3066\u3044\u306a\u3044\u3053\u3068\u306f\u660e\u3089\u304b\u3067\u3042\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306f\u3001\u9867\u5ba2\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3089\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u969b\u306b\u4f7f\u7528\u3059\u308b\u306e\u3068\u540c\u3058\u756a\u53f7\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u652f\u5e97\u306e\u4e21\u65b9\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u51e6\u7406\u6642\u9593\u304c\u9577\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u4e00\u65b9\u9867\u5ba2\u5074\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3084\u308a\u53d6\u308a\u3057\u305f\u5f8c\u3067\u3001\u6539\u3081\u3066\u9806\u756a\u5f85\u3061\u3092\u3057\u3066\u652f\u5e97\u306e\u4eba\u54e1\u306e\u624b\u304c\u7a7a\u304f\u306e\u3092\u5f85\u3064\u7fbd\u76ee\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u3059\u3079\u3066\u304c\u91cd\u306a\u3063\u305f\u7d50\u679c\u3001\u89e3\u6c7a\u306b\u9577\u3044\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306b\u3068\u3063\u3066\u3082\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u52b9\u7387\u304c\u60aa\u3044\u72b6\u6cc1\u304c\u751f\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3053\u308c\u304c\u3082\u3063\u3068\u3082\u91cd\u8981\u306a\u306e\u3067\u3059\u304c\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u8cea\u306e\u4f4e\u4e0b\u3092\u62db\u3044\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Microsoft Teams &#x5BFE;&#x5FDC; Webex Contact Center\">Microsoft Teams \u5bfe\u5fdc Webex Contact Center<\/a> \u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u97f3\u58f0\u4f53\u9a13\u3092\u4e00\u4f53\u5316\u3067\u304d\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306f\u3001Teams \u30a2\u30d7\u30ea\u304b\u3089\u500b\u3005\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30f3\u30c8\u30ea\u30dd\u30a4\u30f3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u540c\u69d8\u306b Webex Contact Center \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u3001Teams \u96fb\u8a71\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3064\u3064\u3001\u4ed6\u306e\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">Webex Contact Center \u306b\u306f Teams \u96fb\u8a71\u3078\u306e\u30af\u30e9\u30a6\u30c9\u63a5\u7d9a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u3082\u3001Microsoft Teams \u3067\u6a19\u6e96\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066 <a href=\"https:\/\/www.webex.com\/ja\/enterprise-cloud-calling.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Calling\">Webex Calling<\/a> \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u63a5\u7d9a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3082\u306e\u3067\u3059\u3002Webex Contact Center \u3068 Teams \u306e\u76f8\u4e92\u904b\u7528\u6027\u306b\u3088\u308a\u3001\u5c02\u9580\u77e5\u8b58\u306e\u3042\u308b\u62c5\u5f53\u8005\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u3084\u308a\u53d6\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4f01\u696d\u5168\u4f53\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">2. \u7d44\u7e54\u5168\u4f53\u306e\u30ca\u30ec\u30c3\u30b8\u306e\u6d3b\u7528<\/h2>\n\n<p class=\"wp-block-paragraph\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u7d44\u7e54\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u6d3b\u7528\u3059\u308b\u65b0\u305f\u306a\u30c1\u30e3\u30f3\u30b9\u3082\u751f\u307e\u308c\u307e\u3059\u3002\u5f93\u696d\u54e1\u540c\u58eb\u304c\u3059\u3050\u306b\u76f8\u624b\u306b\u9023\u7d61\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u304b\u3089\u3067\u3059\u3002\u5148\u307b\u3069\u6319\u3052\u305f\u79c1\u306e\u4f53\u9a13\u8ac7\u3067\u8a00\u3048\u3070\u3001\u652f\u5e97\u306e\u62c5\u5f53\u8005\u3082\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u3082\u79c1\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306e\u77e5\u8b58\u3068\u30c4\u30fc\u30eb\u3092\u6301\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u3069\u3061\u3089\u3082\u30d1\u30ba\u30eb\u306e\u4e00\u7247\u306b\u904e\u304e\u305a\u3001\u7247\u65b9\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u3092\u5b8c\u7d50\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u3082\u3057\u79c1\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u305f\u3068\u304d\u306b\u62c5\u5f53\u8005 2 \u4eba\u304c\u4e92\u3044\u306b\u9023\u7d61\u3067\u304d\u3066\u3044\u305f\u3089\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u306e\u6642\u70b9\u3067\u53cc\u65b9\u306e\u77e5\u8b58\u3092\u7d50\u96c6\u3067\u304d\u3001\u79c1\u304c\u3042\u3061\u3053\u3061\u306b\u9023\u7d61\u3059\u308b\u624b\u9593\u3082\u304b\u306a\u308a\u7701\u3051\u305f\u306f\u305a\u3067\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">Webex \u3092\u4f7f\u3048\u3070\u3001Microsoft Azure Active Directory \u3068 Webex Contact Center \u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u7d44\u307f\u5408\u308f\u3055\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u7d44\u7e54\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8907\u96d1\u306a\u554f\u984c\u3092\u62b1\u3048\u3001\u3055\u3089\u306a\u308b\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u3068\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u5834\u5408\u3001\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u30b5\u30fc\u30d3\u30b9\u304c\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u95a2\u4e0e\u3055\u305b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u51e6\u6cd5\u3092\u6559\u3048\u305f\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u3059\u308b\u3068\u3001\u7d44\u7e54\u4e00\u4f53\u3068\u306a\u3063\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u6e96\u5099\u304c\u6574\u3063\u3066\u3044\u308b\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u307e\u3059\u3002\u305d\u3057\u3066\u4f55\u3088\u308a\u3001\u81ea\u5206\u304c\u6c42\u3081\u308b\u3082\u306e\u304c\u3059\u3050\u306b\u63d0\u4f9b\u3055\u308c\u305f\u3053\u3068\u306f\u9867\u5ba2\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u610f\u5473\u3092\u6301\u3064\u306f\u305a\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">3. \u30d7\u30ec\u30bc\u30f3\u30b9\u72b6\u614b\u306e\u8868\u793a<\/h2>\n\n<p class=\"wp-block-paragraph\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306f\u3001\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u898b\u3064\u3051\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u76f8\u624b\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u72b6\u614b\u304b\u3069\u3046\u304b\u3092\u628a\u63e1\u3059\u308b\u5fc5\u8981\u3082\u3042\u308a\u307e\u3059\u3002Webex \u306f\u3001Microsoft 365 \u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u6a5f\u80fd\u3092 Webex Contact Center \u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u5185\u3067 Teams \u30e6\u30fc\u30b6\u30fc\u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u72b6\u614b\u3092\u516c\u958b\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306f\u3001\u76f8\u624b\u304c\u5bfe\u5fdc\u53ef\u80fd\u304b\u3069\u3046\u304b\u3092\u628a\u63e1\u3057\u305f\u3046\u3048\u3067\u3001\u30cb\u30fc\u30ba\u306e\u7dca\u6025\u6027\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u76f8\u624b\u306b\u9023\u7d61\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u3059\u3079\u3066\u3092\u7d71\u5408<\/h2>\n\n<p class=\"wp-block-paragraph\">\u4eba\u306f\u7686\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306b\u3064\u3044\u3066\u306e\u30a4\u30e1\u30fc\u30b8\u3092\u601d\u3044\u63cf\u3044\u3066\u3044\u307e\u3059\u3002\u79c1\u304c\u8003\u3048\u308b\u30a4\u30e1\u30fc\u30b8\u306f\u3001\u4f53\u9a13\u304c\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u3067\u306a\u304f\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3084\u652f\u5e97\u3067\u3082\u4f53\u9a13\u304c\u4e00\u8cab\u3057\u3066\u3044\u3066\u7121\u99c4\u306a\u624b\u9593\u304c\u304b\u304b\u3089\u306a\u3044\u3053\u3068\u304c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u7d44\u7e54\u306e\u67a0\u3092\u8d8a\u3048\u305f\u97f3\u58f0\u3001\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u30b5\u30fc\u30d3\u30b9\u3001\u30d7\u30ec\u30bc\u30f3\u30b9\u306e\u7d71\u5408\u306f\u3001\u3053\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u571f\u53f0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">Webex Contact Center \u3068 Teams \u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7d44\u7e54\u5185\u306e\u4eba\u54e1\u3001\u77e5\u8b58\u3001\u30a2\u30a4\u30c7\u30a2\u3092\u7d50\u3073\u3064\u3051\u308b\u65b0\u305f\u306a\u65b9\u6cd5\u304c\u624b\u306b\u5165\u308a\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u95a2\u9023\u8cc7\u6599<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.webex.com\/ja\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Contact Center &#x88FD;&#x54C1; Web &#x30DA;&#x30FC;&#x30B8;\">Webex Contact Center \u88fd\u54c1 Web \u30da\u30fc\u30b8<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/appsource.microsoft.com\/ja-jp\/product\/web-apps\/cisco.webex-contact-center-microsoft-team?exp=ubp8\" target=\"_blank\" rel=\"noopener\" title=\"Microsoft AppSource &#x306E; Microsoft Teams &#x5BFE;&#x5FDC; Webex Contact Center &#x306B;&#x95A2;&#x3059;&#x308B;&#x30DA;&#x30FC;&#x30B8;\">Microsoft AppSource \u306e Microsoft Teams \u5bfe\u5fdc Webex Contact Center \u306b\u95a2\u3059\u308b\u30da\u30fc\u30b8<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-centre\/the-webex-contact-center-is-now-available-to-microsoft-teams-users\/\" target=\"_blank\" rel=\"noopener\" title=\"CX Today &#x306E;&#x8A18;&#x4E8B;&#x300E;Webex Contact Center &#x3092; Microsoft Teams &#x30E6;&#x30FC;&#x30B6;&#x30FC;&#x3082;&#x5229;&#x7528;&#x53EF;&#x80FD;&#x306B;&#x300F;\">CX Today \u306e\u8a18\u4e8b\u300eWebex Contact Center \u3092 Microsoft Teams \u30e6\u30fc\u30b6\u30fc\u3082\u5229\u7528\u53ef\u80fd\u306b\u300f<\/a><\/li>\n\n\n\n<li><a 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