{"id":414993,"date":"2023-08-11T12:13:40","date_gmt":"2023-08-11T19:13:40","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/2023-gartner-magic-quadrant-for-contact-center-as-a-service-%e3%81%ab%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c%e9%81%b8%e5%87%ba\/"},"modified":"2023-11-14T07:48:34","modified_gmt":"2023-11-14T15:48:34","slug":"2023-gartner-magic-quadrant-for-contact-center-as-a-service-%e3%81%ab%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c%e9%81%b8%e5%87%ba","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/2023-gartner-magic-quadrant-for-contact-center-as-a-service-%e3%81%ab%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c%e9%81%b8%e5%87%ba\/","title":{"rendered":"2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service \u306b\u30b7\u30b9\u30b3\u304c\u9078\u51fa"},"content":{"rendered":"\n<p>\u30b7\u30b9\u30b3\u304c Gartner Magic Quadrant for Contact Center as a Service\uff08CCaaS\uff09\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002 \u30ec\u30dd\u30fc\u30c8\u306e\u5168\u6587\u3092\u3054\u89a7\u306b\u306a\u308a\u305f\u3044\u65b9\u306f<a href=\"https:\/\/www.webex.com\/gp\/gartner-mq-cloud-contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"&#x3053;&#x3061;&#x3089;&#x304B;&#x3089;&#x30EA;&#x30AF;&#x30A8;&#x30B9;&#x30C8;\">\u3053\u3061\u3089\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8<\/a>\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/www.webex.com\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Contact Center\">Webex ContactCenter<\/a>\u306f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u9867\u5ba2\u304c\u5e0c\u671b\u3059\u308b\u3042\u3089\u3086\u308b\u65b9\u6cd5\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u4eba\u306b\u3088\u308b\u5bfe\u5fdc\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002 \u5e45\u5e83\u3044\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b Webex Contact Center \u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u81ea\u5206\u304c\u9078\u629e\u3057\u305f\u5404\u30c1\u30e3\u30cd\u30eb\uff08\u97f3\u58f0\u3001\u30c6\u30ad\u30b9\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\uff09\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u5bfe\u5fdc\u306e\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u4e00\u8cab\u3057\u3066\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>Webex Contact Center \u3067\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d71\u5408\u3057\u3001\u76ee\u7684\u306b\u5fdc\u3058\u305f AI \u6a5f\u80fd\u3001\u901a\u8a71\u6a5f\u80fd\u3001\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30dc\u30c3\u30c8\u3001\u9867\u5ba2\u5bfe\u5fdc\u30c7\u30fc\u30bf\u3068\u30d5\u30ed\u30fc\u30d3\u30eb\u30c0\u30fc\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08<a href=\"https:\/\/www.webex.com\/customer-experience\/cpaas.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Connect\">Webex Connect<\/a>\uff09\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u6700\u9069\u5316\uff08<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex WFO\">Webex WFO<\/a>\uff09\u3001\u5206\u6790\u6a5f\u80fd\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u7d71\u5408\u3001\u958b\u767a\u8005 SDK \u3092\u63d0\u4f9b\u3057\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u898f\u6a21\u306e\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u30b7\u30b9\u30b3\u306f <a href=\"https:\/\/www.webex.com\/gp\/gartner-magic-quadrant-ucaas.html\" target=\"_blank\" rel=\"noopener\" title=\"Gartner&#xAE; Magic Quadrant&#x2122; for Unified Communications as a Service\">Gartner\u00ae Magic Quadrant\u2122 for Unified Communications as a Service<\/a>\u3067\u3082\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002 Gartner Magic Quadrant \u3067\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u5404\u793e\u306e\u5b9f\u884c\u80fd\u529b\u3068\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30cb\u30fc\u30ba\u306e\u4e00\u6b69\u5148\u3078<\/h2>\n\n<p>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u6d88\u8cbb\u8005\u306e\u671f\u5f85\u306f\u3001\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002 \u97f3\u58f0\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u5f93\u6765\u306e\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306f\u3082\u306f\u3084\u5341\u5206\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u6d88\u8cbb\u8005\u306f\u3044\u3064\u3069\u306e\u3088\u3046\u306b\u4f01\u696d\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u304b\u3092\u81ea\u5206\u3067\u6c7a\u3081\u3001\u305d\u306e\u624b\u6bb5\u3068\u3057\u3066\u81ea\u5206\u306e\u597d\u307f\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u3073\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u81ea\u5206\u306e\u30cb\u30fc\u30ba\u304c\u8003\u616e\u3055\u308c\u305f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u8ca0\u62c5\u304c\u5c11\u306a\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6d88\u8cbb\u8005\u306f\u671b\u3093\u3067\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/www.webex.com\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Contact Center\">Webex Contact Center<\/a> AI\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3068\u81ea\u52d5\u5316\u306b\u3088\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u628a\u63e1\u3057\u305f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u3092\u6d3b\u7528\u3057\u3066\u3001\u3053\u3046\u3057\u305f\u9032\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306e\u74b0\u5883\u306b\u3082\u512a\u5148\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u5f93\u696d\u54e1\u304c\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u6700\u9ad8\u306e\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u3053\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u304c\u611f\u3058\u308b\u65e5\u3005\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002 Webex Contact Center \u306f\u4eca\u5f8c\u3082\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u91cd\u8981\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001Webex Calling\u3001Meetings\u3001Messaging \u306e\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u304a\u5c4a\u3051\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">1 \u5e74\u3092\u901a\u3057\u3066\u767a\u8868\u3055\u308c\u308b\u6ce8\u76ee\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h2>\n\n<p>\u30b7\u30b9\u30b3\u306f\u30af\u30e9\u30a6\u30c9\u578b\u306e\u7d99\u7d9a\u7684\u30c7\u30ea\u30d0\u30ea\u30e2\u30c7\u30eb\u306b\u3088\u308a\u3001\u6bce\u6708\u5b89\u5b9a\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u3068\u304a\u5ba2\u69d8\u306b\u304a\u5c4a\u3051\u3057\u3066\u3044\u307e\u3059\u3002 \u6628\u5e74\u306e\u4f8b\u3068\u3057\u3066\u306f\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ol class=\"wp-block-list\">\n<li>\u65b0\u305f\u306b\u65e5\u672c\u306b\u958b\u8a2d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3068<a href=\"https:\/\/blog.webex.com\/ja\/customer-stories\/webex-%e3%81%af%e3%82%ab%e3%83%8a%e3%83%80%e3%81%a7%e3%83%87%e3%83%bc%e3%82%bf%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%82%92%e8%bf%bd%e5%8a%a0%e9%96%8b%e8%a8%ad%e3%81%97%e3%80%81%e8%a6%8f%e5%88%b6\/\" title=\"&#x30AB;&#x30CA;&#x30C0;&#x3067;&#x306E;&#x30D7;&#x30EC;&#x30BC;&#x30F3;&#x30B9;&#x62E1;&#x5927;\">\u30ab\u30ca\u30c0\u3067\u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u62e1\u5927<\/a>\u306b\u3088\u308a\u300187 \u304b\u56fd\u3067 Webex Contact Center \u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u5bfe\u5fdc\u7528\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u7d99\u7d9a\u7684\u306b\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u306f WhatsApp \u3068 Facebook Messenger \u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001Apple Messages for Business \u3068 Google Business Messages \u306b\u3082\u8fd1\u65e5\u5bfe\u5fdc\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u591a\u56fd\u7c4d\u4f01\u696d\u3092\u5bfe\u8c61\u3068\u3057\u305f\u65b0\u3057\u3044\u30b0\u30ed\u30fc\u30d0\u30eb \u30e1\u30c7\u30a3\u30a2 \u30ec\u30a4\u30e4\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u5148\u9032\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3068\u3088\u308a\u52b9\u7387\u7684\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u65b0\u3057\u3044\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306f\u3001\u30af\u30e9\u30b9\u6700\u9ad8\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3068\u591a\u6570\u306e<a href=\"https:\/\/developer.webex.com\/blog\/introducing-the-webex-contact-center-apis-and-developer-portal\" target=\"_blank\" rel=\"noopener\" title=\"&#x65B0;&#x3057;&#x3044; API\">\u65b0\u3057\u3044 API<\/a> \u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406\u8005\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u6709\u76ca\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u628a\u63e1\u3057\u305f\u5bfe\u5fdc\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u62e1\u5927\u3057\u3001\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3059\u3079\u3066\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9\/webex-contact-center-%e3%81%8c-microsoft-teams-%e3%81%ae%e8%aa%8d%e5%ae%9a%e3%82%92%e5%8f%96%e5%be%97\/\" title=\"Microsoft Teams\">Microsoft Teams<\/a> \u3068\u306e\u7dca\u5bc6\u306a\u7d71\u5408\u306b\u3088\u308a\u7d30\u304b\u3044\u8a2d\u5b9a\u306a\u3057\u3067\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u3055\u3089\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">\u4eca\u5f8c\u306e\u5c55\u671b<\/h2>\n\n<p>\u30b7\u30b9\u30b3\u306f Webex Contact Center \u306b\u591a\u5927\u306a\u6295\u8cc7\u3092\u884c\u3063\u3066\u304a\u308a\u3001\u9769\u65b0\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u3055\u3089\u306b\u591a\u304f\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\u3002 \u4eca\u5f8c\u306e\u62e1\u5f35\u6a5f\u80fd\u3001\u304a\u77e5\u3089\u305b\u3001\u65b0\u6a5f\u80fd\u306b\u3069\u3046\u305e\u3054\u671f\u5f85\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">Gartner \u793e\u306e Magic Quadrant \u306b\u95a2\u3059\u308b\u514d\u8cac\u4e8b\u9805<\/h3>\n\n<p><i>Gartner\u3001Magic Quadrant for Contact Center as a Service\u30012023 \u5e74 8 \u6708 7 \u65e5\u3001Drew Kraus\u3001 \u307b\u304b\u3002<\/i><\/p>\n\n<p><i>GARTNER \u306f\u3001Gartner, Inc. \u3068\u305d\u306e\u95a2\u4fc2\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001Magic Quadrant \u306f Gartner, Inc. \u3068\u305d\u306e\u95a2\u4fc2\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u8a31\u53ef\u3092\u5f97\u3066\u3053\u3053\u3067\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u8457\u4f5c\u6a29\u306f\u3059\u3079\u3066\u540c\u793e\u306b\u5e30\u5c5e\u3057\u307e\u3059\u3002<\/i><\/p>\n\n<p><i>\u3053\u306e\u56f3\u306f\u3001\u5927\u898f\u6a21\u306a\u8abf\u67fb\u8cc7\u6599\u306e\u4e00\u90e8\u3068\u3057\u3066 Gartner \u793e\u304c\u767a\u884c\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u8abf\u67fb\u8cc7\u6599\u5168\u4f53\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u304a\u3044\u3066\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<a href=\"https:\/\/www.webex.com\/gp\/gartner-mq-cloud-contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Gartner \u793e\u306e\u8cc7\u6599\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5fdc\u3058\u3066\u30b7\u30b9\u30b3\u304b\u3089\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\">Gartner \u793e\u306e\u8cc7\u6599\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5fdc\u3058\u3066\u30b7\u30b9\u30b3\u304b\u3089\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059<\/a>\u3002<\/i><\/p>\n\n<p><i>Gartner \u304c\u3001\u305d\u306e\u8abf\u67fb\u520a\u884c\u7269\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u3084\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002 Gartner \u306e\u8abf\u67fb\u520a\u884c\u7269\u306e\u5185\u5bb9\u306f\u3001Gartner \u306e\u8abf\u67fb\u6a5f\u95a2\u306e\u898b\u89e3\u306b\u3088\u308a\u69cb\u6210\u3055\u308c\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u306e\u8868\u660e\u3068\u306f\u89e3\u91c8\u3055\u308c\u307e\u305b\u3093\u3002 Gartner \u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u306e\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u672c\u8abf\u67fb\u306b\u95a2\u3057\u3066\u3044\u304b\u306a\u308b\u4fdd\u8a3c\u3082\u3044\u305f\u3057\u307e\u305b\u3093\u3002<\/i><\/p>\n\n<p><strong>\u95a2\u9023\u8a18\u4e8b <\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/single-vendor-solution-for-customer-and-employee-experience\/\" title=\"UCaaS &#x3068; CCaaS &#x306E;&#x30B7;&#x30F3;&#x30B0;&#x30EB;&#x30D9;&#x30F3;&#x30C0;&#x30FC; &#x30BD;&#x30EA;&#x30E5;&#x30FC;&#x30B7;&#x30E7;&#x30F3;&#x3067;&#x304A;&#x5BA2;&#x69D8;&#x3068;&#x5F93;&#x696D;&#x54E1;&#x306E;&#x30A8;&#x30AF;&#x30B9;&#x30DA;&#x30EA;&#x30A8;&#x30F3;&#x30B9;&#x306B;&#x95A2;&#x3059;&#x308B;&#x30CB;&#x30FC;&#x30BA;&#x3092;&#x89E3;&#x6C7A; [&#x82F1;&#x8A9E;]\">UCaaS \u3068 CCaaS \u306e\u30b7\u30f3\u30b0\u30eb\u30d9\u30f3\u30c0\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u304a\u5ba2\u69d8\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30cb\u30fc\u30ba\u3092\u89e3\u6c7a<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/flexibility-of-the-webex-portfolio\/\" title=\"Webex &#x30DD;&#x30FC;&#x30C8;&#x30D5;&#x30A9;&#x30EA;&#x30AA;&#x306E;&#x67D4;&#x8EDF;&#x6027;&#x306B;&#x3088;&#x308A;&#x3001;&#x5F37;&#x529B;&#x306A;&#x30B3;&#x30F3;&#x30BF;&#x30AF;&#x30C8;&#x30BB;&#x30F3;&#x30BF;&#x30FC;&#x3068;&#x901A;&#x8A71;&#x6A5F;&#x80FD;&#x3092;&#x5B9F;&#x73FE; [&#x82F1;&#x8A9E;]\">Webex \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u67d4\u8edf\u6027\u306b\u3088\u308a\u3001\u5f37\u529b\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u901a\u8a71\u6a5f\u80fd\u3092\u5b9f\u73fe<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9\/webex-contact-center-%e3%81%8c-microsoft-teams-%e3%81%ae%e8%aa%8d%e5%ae%9a%e3%82%92%e5%8f%96%e5%be%97\/\" title=\"&#x2022; Webex Contact Center &#x304C; Microsoft Teams &#x306E;&#x8A8D;&#x5B9A;&#x3092;&#x53D6;&#x5F97;\">\u2022 Webex Contact Center \u304c Microsoft Teams \u306e\u8a8d\u5b9a\u3092\u53d6\u5f97<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30b7\u30b9\u30b3\u304c Gartner Magic Q [&hellip;]<\/p>\n","protected":false},"author":5384,"featured_media":411994,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[4278,15062],"class_list":["post-414993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-contact-center-as-a-service","tag-webex-and-microsoft"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service \u306b\u30b7\u30b9\u30b3\u304c\u9078\u51fa | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/2023-gartner-magic-quadrant-for-contact-center-as-a-service-\u306b\u30b7\u30b9\u30b3\u304c\u9078\u51fa\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service \u306b\u30b7\u30b9\u30b3\u304c\u9078\u51fa | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30b7\u30b9\u30b3\u304c Gartner Magic Q [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/2023-gartner-magic-quadrant-for-contact-center-as-a-service-\u306b\u30b7\u30b9\u30b3\u304c\u9078\u51fa\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-11T19:13:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-14T15:48:34+00:00\" \/>\n<meta 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