{"id":414997,"date":"2023-09-21T06:45:40","date_gmt":"2023-09-21T13:45:40","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/"},"modified":"2023-11-14T20:20:25","modified_gmt":"2023-11-15T04:20:25","slug":"%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/","title":{"rendered":"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97"},"content":{"rendered":"\n<p>Gartner \u793e\u306f\u30012026 \u5e74\u307e\u3067\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u306e 90% \u304c\u3001\u30c7\u30b8\u30bf\u30eb\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684 IT \u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u3068\u3057\u3066 CPaaS\uff08Communications Platform as a Service\uff09\u3092\u6d3b\u7528\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u30022022 \u5e74\u306e 30% \u306b\u6bd4\u3079\u308b\u3068\u5927\u5e45\u306a\u4e0a\u6607\u3067\u3059\u3002<\/p>\n\n<p>\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u6c42\u3081\u308b\u58f0\u306e\u9ad8\u307e\u308a\u3092\u53d7\u3051\u3001\u30b7\u30b9\u30b3\u306e CPaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b<a href=\"https:\/\/cpaas.webex.com\/products\/webex-connect\" target=\"_blank\" rel=\"noopener\" title=\"Webex Connect\">Webex Connect<\/a>\u306f\u3001\u4f7f\u3044\u3084\u3059\u3044\u5358\u4e00\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4e00\u822c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3068\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5927\u898f\u6a21\u306b\u8abf\u6574\u3057\u3066\u81ea\u52d5\u5316\u3092\u56f3\u308a\u3001\u9069\u5207\u306a\u5834\u6240\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3001\u9069\u5207\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u69cb\u7bc9\u3057\u3066 <a href=\"https:\/\/cpaas.webex.com\/resources\/report\/forrester-tei-report\" target=\"_blank\" rel=\"noopener\" title=\"ROI &#x3092;&#x6700;&#x5927;&#x5316;\">ROI\u3092\u6700\u5927\u5316<\/a>\u3059\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u591a\u304f\u306e\u30d6\u30e9\u30f3\u30c9\u304c CPaaS \u306b\u6ce8\u76ee\u3057\u3066\u3044\u308b\u4e2d\u3001Gartner \u793e\u304c\u521d\u3081\u3066\u767a\u8868\u3057\u305f Magic Quadrant for CPaaS \u3067\u30b7\u30b9\u30b3\u304c\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u3092\u5149\u6804\u306b\u601d\u3044\u307e\u3059\u3002 <a href=\"https:\/\/cpaas.webex.com\/resources\/report\/gartner-mq-cpaas-report\" target=\"_blank\" rel=\"noopener\" title=\"&#x30EC;&#x30DD;&#x30FC;&#x30C8;&#x306E;&#x5168;&#x6587;&#x306B;&#x306F;&#x3053;&#x3061;&#x3089;&#x304B;&#x3089;&#x30A2;&#x30AF;&#x30BB;&#x30B9;\">\u30ec\u30dd\u30fc\u30c8\u306e\u5168\u6587\u306b\u306f\u3053\u3061\u3089\u304b\u3089\u30a2\u30af\u30bb\u30b9<\/a>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u306b\u5148\u7acb\u3061\u3001<a href=\"https:\/\/cpaas.webex.com\/resources\/report\/idc-marketscape-cpaas-report\" target=\"_blank\" rel=\"noopener\" title=\"IDC MarketScape for CPaaS 2023\">IDC MarketScape for CPaaS 2023<\/a> \u3067\u3082\u30b7\u30b9\u30b3\u306f\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30b7\u30b9\u30b3\u304c Gartner Magic Quadrant for CPaaS \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u306b\u9078\u3070\u308c\u305f\u7406\u7531<\/h2>\n\n<p>Webex Connect \u306f 20 \u5e74\u4ee5\u4e0a\u306e\u696d\u754c\u7d4c\u9a13\u3092\u57fa\u76e4\u3068\u3057\u305f\u88fd\u54c1\u3067\u3059\u3002\u30b7\u30b9\u30b3\u304c CPaaS \u30d9\u30f3\u30c0\u30fc\u306e\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u306e\u306f\u3001CPaaS \u5e02\u5834\u306b\u304a\u3051\u308b\u30b7\u30b9\u30b3\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u8a8d\u3081\u3066\u3044\u305f\u3060\u3044\u305f\u304b\u3089\u3060\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u9867\u5ba2\u3068\u5e38\u306b\u3064\u306a\u304c\u308a\u3001\u5b89\u5168\u304b\u3064\u30b9\u30de\u30fc\u30c8\u3067\u5145\u5b9f\u3057\u305f\u4e00\u6c17\u901a\u8cab\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u63a8\u9032\u3057\u3066\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u3092\u3059\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n\n<p>\u6d88\u8cbb\u8005\u306e\u671f\u5f85\u306f\u5909\u5316\u3057\u3001\u4eca\u3067\u306f\u81ea\u5206\u306e\u6761\u4ef6\u306b\u5408\u308f\u305b\u3066\u30d6\u30e9\u30f3\u30c9\u3084\u4f01\u696d\u3068\u95a2\u308f\u308a\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u597d\u307f\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3063\u3066\u3001\u3044\u3064\u3069\u306e\u3088\u3046\u306b\u4f01\u696d\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u304b\u3082\u81ea\u5206\u3067\u6c7a\u3081\u305f\u3044\u601d\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3082\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u305f\u3081\u3001CPaaS \u306f\u4f01\u696d\u306e\u4e8b\u696d\u90e8\u9580\u3068 IT \u30c4\u30fc\u30eb\u30ad\u30c3\u30c8\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n\n<p>\u30b7\u30b9\u30b3\u306e CPaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b Webex Connect \u306f\u3001API\u3001SDK\u3001\u30ed\u30fc\u30b3\u30fc\u30c9 \u30d3\u30b8\u30e5\u30a2\u30eb \u30d3\u30eb\u30c0\u30fc\u6a5f\u80fd\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u97f3\u58f0\u3084 SMS \u306e\u307b\u304b\u3001WhatsApp\u3001Google Messages for Business\u3001Apple Messages for Business \u306a\u3069\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u306e\u307b\u304b\u3001\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3092\u7c21\u5358\u304b\u3064\u8fc5\u901f\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/cpaas.webex.com\/resources\/report\/gartner-mq-cpaas-report\" target=\"_blank\" rel=\"noopener\" title=\"Gartner Magic Quadrant for CPaaS &#x30EC;&#x30DD;&#x30FC;&#x30C8;\">Gartner Magic Quadrant for CPaaS \u30ec\u30dd\u30fc\u30c8<\/a>\u3092\u304a\u8aad\u307f\u3044\u305f\u3060\u304d\u3001\u30b7\u30b9\u30b3\u304c CPaaS \u306e\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u30d9\u30f3\u30c0\u30fc\u306b\u9078\u3070\u308c\u305f\u7406\u7531\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>\u30b7\u30b9\u30b3\u304c\u76ee\u6307\u3057\u3066\u3044\u308b\u306e\u306f\u3001Webex Connect \u306b\u3088\u3063\u3066 CPaaS \u304c\u3082\u3063\u3068\u8eab\u8fd1\u306a\u3082\u306e\u306b\u306a\u308a\u3001IT \u306e\u5c02\u9580\u77e5\u8b58\u304c\u307b\u3068\u3093\u3069\u306a\u3044\u5f93\u696d\u54e1\u3092\u542b\u3081\u3001\u8ab0\u3082\u304c\u5145\u5b9f\u3057\u305f\u771f\u646f\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3063\u3066\u4fe1\u983c\u3092\u7bc9\u304d\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u30b7\u30b9\u30b3\u306e\u5f37\u307f\u306e 1 \u3064\u3067\u3042\u308b<a href=\"https:\/\/cpaas.webex.com\/products\/webex-connect\/flows\" target=\"_blank\" rel=\"noopener\" title=\"&#x30ED;&#x30FC;&#x30B3;&#x30FC;&#x30C9;&#x30D3;&#x30B8;&#x30E5;&#x30A2;&#x30EB;&#x30D3;&#x30EB;&#x30C0;&#x30FC;\">\u30ed\u30fc\u30b3\u30fc\u30c9\u30d3\u30b8\u30e5\u30a2\u30eb\u30d3\u30eb\u30c0\u30fc<\/a>\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u5bfe\u5fdc\u30d5\u30ed\u30fc\u3092\u6570\u5206\u3067\u4f5c\u6210\u3001\u69cb\u6210\u3057\u3001\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3055\u3089\u306b<a href=\"https:\/\/cpaas.webex.com\/products\/webex-connect\/sandbox\" target=\"_blank\" rel=\"noopener\" title=\"&#x958B;&#x767A;&#x8005;&#x7528;&#x30B5;&#x30F3;&#x30C9;&#x30DC;&#x30C3;&#x30AF;&#x30B9;\">\u958b\u767a\u8005\u7528\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9<\/a>\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u4e8b\u524d\u8a2d\u5b9a\u3055\u308c\u305f\u5b89\u5168\u306a\u74b0\u5883\u3067\u8ab0\u3067\u3082 Webex Connect \u3092\u8a66\u3057\u3066\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304a\u3088\u3073\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30c6\u30b9\u30c8\u3068\u69cb\u7bc9\u3092\u884c\u3048\u308b\u305f\u3081\u3001\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u30bf\u30b9\u30af\u306b\u958b\u767a\u8005\u304c\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>Webex Connect \u306f\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3067\u304d\u308b\u306e\u3067\u3001\u6295\u8cc7\u3082\u4fdd\u8b77\u3055\u308c\u307e\u3059\u3002 \u30b5\u30a4\u30ed\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u306b\u5206\u6563\u3057\u3066\u3044\u308b\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3066\u5f37\u5316\u3059\u308b\u3046\u3048\u3067\u6b20\u304b\u3059\u3053\u3068\u306e\u3067\u304d\u306a\u3044\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n<p>\u6025\u6210\u9577\u3092\u9042\u3052\u3066\u3044\u308b\u82f1\u56fd\u306e\u643a\u5e2f\u96fb\u8a71\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc <a href=\"https:\/\/cpaas.webex.com\/resources\/customer-stories\/smarty\" target=\"_blank\" rel=\"noopener\" title=\"SMARTY&#x793E;\">SMARTY\u793e<\/a>\u306f\u3001\u307e\u3055\u306b Webex Connect \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u8df5\u3057\u3066\u3044\u307e\u3059\u3002 \u4ee5\u524d\u306f\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u30c1\u30e3\u30cd\u30eb\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3044\u305f\u305f\u3081\u3001\u52b9\u7387\u7684\u306a\u30c7\u30fc\u30bf\u5206\u6790\u3084\u9023\u643a\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3067\u304d\u305a\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u53cc\u65b9\u306b\u4e0d\u6e80\u304c\u305f\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002 Webex Connect \u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u5f93\u6765\u306e\u5358\u4e00\u30c1\u30e3\u30cd\u30eb\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u6bd4\u8f03\u3057\u3066\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u6700\u5927 500% \u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Webex Connect \u306b\u306f\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u5f53\u793e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u5168\u4f53\u3092\u898b\u76f4\u3059\u306e\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u300d<\/p>\n<cite>&#8211; Head of Marketing &amp; Propositions at SMARTY<\/cite><\/blockquote>\n\n<p>\u7c73\u56fd\u306e\u85ac\u5c40\u30c1\u30a7\u30fc\u30f3\u3067\u3042\u308b <a href=\"https:\/\/cpaas.webex.com\/company\/press-releases\/walgreens-and-imimobile-recognized-for-improving-the-retail-patient-experience\" target=\"_blank\" rel=\"noopener\" title=\"Walgreens &#x793E;\">Walgreens \u793e<\/a>\u306f\u3001\u30ea\u30d5\u30a3\u30eb\u51e6\u65b9\u7b8b\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3064\u3044\u3066\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001Webex Connect \u304c\u63d0\u4f9b\u3059\u308b\u30ea\u30c3\u30c1 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30b5\u30fc\u30d3\u30b9\uff08RCS\uff09\u30c1\u30e3\u30cd\u30eb\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u30d3\u30c7\u30aa\u3001\u30ab\u30eb\u30fc\u30bb\u30eb\u3001\u652f\u6255\u3044\u51e6\u7406\u3001\u30ea\u30c3\u30c1\u30ab\u30fc\u30c9\u306a\u3069\u3001\u3088\u308a\u9b45\u529b\u7684\u306a\u30c7\u30b8\u30bf\u30eb\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3067\u304d\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>Webex Connect for RCS \u3092\u5c0e\u5165\u3057\u3066\u304b\u3089\u3001Walgreens \u793e\u3067\u306f\u30ea\u30d5\u30a3\u30eb\u306b\u3064\u3044\u3066\u306e\u4f1a\u8a71\u306e\u5272\u5408\u304c 10% \u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u540c\u5206\u91ce\u3067\u306e\u53ce\u76ca\u306e\u5897\u52a0\u306b\u76f4\u63a5\u95a2\u4fc2\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30b7\u30b9\u30b3\u3068 Webex Connect \u306e\u4eca\u5f8c\u306e\u76ee\u6a19<\/h2>\n\n<p>\u30b7\u30b9\u30b3\u306f Webex Connect \u306b\u591a\u5927\u306a\u6295\u8cc7\u3092\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u3002 Gartner \u793e\u306e Magic Quadrant \u3067\u306e\u8a55\u4fa1\u3092\u53d7\u3051\u3001\u30b7\u30b9\u30b3\u306f\u4eca\u5f8c\u3082 CPaaS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3055\u3089\u306b\u591a\u304f\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3001\u6700\u9ad8\u306e CX \u3068\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u5e02\u5834\u958b\u62d3\u6226\u7565\u3092\u62e1\u5927\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u305f\u3068\u3048\u3070 Webex Connect \u6a5f\u80fd\u306f\u3059\u3067\u306b Webex Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d71\u5408\u3055\u308c\u3066\u304a\u308a\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u304b\u3064\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30c7\u30b8\u30bf\u30eb\u5bfe\u5fdc\u3068\u4eba\u9593\u306b\u3088\u308b\u5bfe\u5fdc\u3092\u9023\u643a\u3055\u305b\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001<a href=\"https:\/\/blog.webex.com\/customer-experience\/gartner-contact-center-mq-2023\/?_gl=1*xe4j0x*_gcl_au*MjAyNzMzMzY2OS4xNjkzMzA5NjY3\" title=\"2023 Gartner Magic Quadrant for Contact Center as a Service\">2023 Gartner Magic Quadrant for Contact Center as a Service<\/a> \u306e\u9078\u51fa\u306b\u304a\u3044\u3066\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u3067\u3082\u3042\u308a\u3001\u30b7\u30b9\u30b3\u306f\u5f15\u304d\u7d9a\u304d CCaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316\u306b\u52aa\u3081\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e\u8981\u4ef6\u3068\u9700\u8981\u306b\u5fdc\u3058\u3066\u3001<a href=\"https:\/\/www.webex.com\/gp\/gartner-magic-quadrant-ucaas.html\" target=\"_blank\" rel=\"noopener\" title=\"UCaaS &#x30BD;&#x30EA;&#x30E5;&#x30FC;&#x30B7;&#x30E7;&#x30F3;&#x3067;&#x3042;&#x308B; Webex Suite\">UCaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b Webex Suite<\/a> \u3068\u306e\u7dca\u5bc6\u306a\u7d71\u5408\u3092\u958b\u767a\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u306f\u3001Webex Connect \u3092\u30b7\u30b9\u30b3\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u7d71\u5408\u3057\u3066\u30d1\u30fc\u30c8\u30ca\u30fc\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3068\u8ca9\u58f2\u30eb\u30fc\u30c8\u3092\u62e1\u5927\u3059\u308b\u53d6\u308a\u7d44\u307f\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002 \u307e\u305f 2024 \u5e74\u5ea6\u306b\u306f\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u304c Webex Connect \u3092\u8ca9\u58f2\u304a\u3088\u3073\u5c0e\u5165\u3059\u308b\u305f\u3081\u306e\u5c02\u7528\u306e CPaaS \u30d1\u30fc\u30c8\u30ca\u30fc\u8ca9\u58f2\u652f\u63f4\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u958b\u59cb\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">Gartner Magic Quadrant for CPaaS \u306b\u3064\u3044\u3066<\/h2>\n\n<p>\u30b7\u30b9\u30b3\u304a\u3088\u3073 CPaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d9\u30f3\u30c0\u30fc\u3068\u3057\u3066\u306e\u30b7\u30b9\u30b3\u306e\u5f37\u307f\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001\u3053\u3061\u3089\u304b\u3089 <a href=\"https:\/\/cpaas.webex.com\/resources\/report\/gartner-mq-cpaas-report\" target=\"_blank\" rel=\"noopener\" title=\"Gartner Magic Quadrant for CPaaS &#x30EC;&#x30DD;&#x30FC;&#x30C8;\">Gartner Magic Quadrant for CPaaS \u30ec\u30dd\u30fc\u30c8<\/a>\u306e\u5168\u6587\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>\u95a2\u9023\u8a18\u4e8b<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/cpaas.webex.com\/resources\/report\/idc-marketscape-cpaas-report\" target=\"_blank\" rel=\"noopener\" title=\"IDC MarketScape for CPaaS 2023 &#x30EC;&#x30DD;&#x30FC;&#x30C8;\">IDC MarketScape for CPaaS 2023 \u30ec\u30dd\u30fc\u30c8<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/seven-steps-to-build-a-business-case\/\" title=\"&#x9699;&#x306E;&#x306A;&#x3044; CPaaS &#x306E;&#x30D3;&#x30B8;&#x30CD;&#x30B9;&#x30B1;&#x30FC;&#x30B9;&#x3092;&#x4F5C;&#x6210;&#x3059;&#x308B;&#x305F;&#x3081;&#x306E; 7 &#x3064;&#x306E;&#x30B9;&#x30C6;&#x30C3;&#x30D7;\">\u9699\u306e\u306a\u3044 CPaaS \u306e\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e 7 \u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/rules-for-messaging-your-customers\/\" title=\"&#x4E00;&#x6B21;&#x8ABF;&#x67FB;&#x3067;&#x5224;&#x660E;&#x3057;&#x305F;&#x3001;&#x9867;&#x5BA2;&#x306B;&#x30E1;&#x30C3;&#x30BB;&#x30FC;&#x30B8;&#x3092;&#x5C4A;&#x3051;&#x308B;&#x969B;&#x306E; 3 &#x3064;&#x306E;&#x30EB;&#x30FC;&#x30EB;\">\u4e00\u6b21\u8abf\u67fb\u3067\u5224\u660e\u3057\u305f\u3001\u9867\u5ba2\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5c4a\u3051\u308b\u969b\u306e 3 \u3064\u306e\u30eb\u30fc\u30eb<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/composable-enterprise-and-democratized-it\/\" title=\"CX &#x5909;&#x9769;&#xFF1A;&#x4F01;&#x696D;&#x306E;&#x30C6;&#x30AF;&#x30CE;&#x30ED;&#x30B8;&#x30FC;&#x74B0;&#x5883;&#x306E;&#x30B3;&#x30F3;&#x30DD;&#x30FC;&#x30CD;&#x30F3;&#x30C8;&#x5316;&#x3068; IT &#x306E;&#x6C11;&#x4E3B;&#x5316;\">CX \u5909\u9769\uff1a\u4f01\u696d\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u74b0\u5883\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5316\u3068 IT \u306e\u6c11\u4e3b\u5316<\/a><\/li>\n<\/ul>\n\n<p><\/p>\n\n<p><em>2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service\uff08CPaaS\uff09\u3001Lisa Unden-Farboud\u3001Daniel O\u2019Connell\u3001Brian Doherty\u3001Ajit Patankar \u2013 2023 \u5e74 9 \u6708 18 \u65e5<\/em><\/p>\n\n<p><em>Gartner \u304c\u3001\u305d\u306e\u8abf\u67fb\u520a\u884c\u7269\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u3084\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002 Gartner \u306e\u8abf\u67fb\u520a\u884c\u7269\u306e\u5185\u5bb9\u306f\u3001Gartner \u306e\u8abf\u67fb\u6a5f\u95a2\u306e\u898b\u89e3\u306b\u3088\u308a\u69cb\u6210\u3055\u308c\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u306e\u8868\u660e\u3068\u306f\u89e3\u91c8\u3055\u308c\u307e\u305b\u3093\u3002 Gartner \u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u306e\u76ee\u7684\u3078\u306e \u9069\u5408\u6027\u3092\u542b\u3081\u3001\u672c\u8abf\u67fb\u306b\u95a2\u3057\u3066\u3044\u304b\u306a\u308b\u4fdd\u8a3c\u3082\u3044\u305f\u3057\u307e\u305b\u3093\u3002<\/em><\/p>\n\n<p><em>GARTNER \u306f\u3001Gartner, Inc. \u3068\u305d\u306e\u95a2\u4fc2\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001Magic Quadrant \u306f Gartner, Inc. \u3068\u305d\u306e\u95a2\u4fc2\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u3067\u3059\u3002\u8a31\u53ef\u3092\u5f97\u3066\u3053\u3053\u3067\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u8457\u4f5c\u6a29\u306f\u3059\u3079\u3066\u540c\u793e\u306b\u5e30\u5c5e\u3057\u307e\u3059\u3002<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gartner \u793e\u306f\u30012026 \u5e74\u307e\u3067\u306b [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":412575,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[15227,15034,14826],"class_list":["post-414997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-contact-center-solutions","tag-webex-and-google","tag-webex-suite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30b7\u30b9\u30b3\u304c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-\u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Gartner \u793e\u306f\u30012026 \u5e74\u307e\u3067\u306b [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30b7\u30b9\u30b3\u304c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-\u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-21T13:45:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-15T04:20:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/\"},\"author\":{\"name\":\"Jay Patel\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\"},\"headline\":\"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97\",\"datePublished\":\"2023-09-21T13:45:40+00:00\",\"dateModified\":\"2023-11-15T04:20:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/\"},\"wordCount\":176,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg\",\"keywords\":[\"Contact Center Solutions\",\"Webex and Google\",\"Webex Suite\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/\",\"url\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/\",\"name\":\"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg\",\"datePublished\":\"2023-09-21T13:45:40+00:00\",\"dateModified\":\"2023-11-15T04:20:25+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg\",\"width\":980,\"height\":520},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\",\"name\":\"Jay Patel\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Jay Patel\"},\"description\":\"Jay is the SVP and GM Webex Customer Experience Solutions and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits. Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.\",\"sameAs\":[\"https:\/\/uk.linkedin.com\/in\/jay-patel-821a1\",\"https:\/\/x.com\/https:\/\/twitter.com\/jayeshrpatel\"],\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/j_patel\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30b7\u30b9\u30b3\u304c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-\u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97 | Webex Blog","og_description":"Gartner \u793e\u306f\u30012026 \u5e74\u307e\u3067\u306b [&hellip;]","og_url":"https:\/\/blog.webex.com\/ja\/customer-experience\/\u30b7\u30b9\u30b3\u304c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-\u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\/","og_site_name":"Webex Blog","article_published_time":"2023-09-21T13:45:40+00:00","article_modified_time":"2023-11-15T04:20:25+00:00","og_image":[{"width":980,"height":520,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg","type":"image\/jpeg"}],"author":"Jay Patel","twitter_misc":{"\u57f7\u7b46\u8005":"Jay Patel","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/"},"author":{"name":"Jay Patel","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a"},"headline":"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97","datePublished":"2023-09-21T13:45:40+00:00","dateModified":"2023-11-15T04:20:25+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/"},"wordCount":176,"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg","keywords":["Contact Center Solutions","Webex and Google","Webex Suite"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/","url":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/","name":"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg","datePublished":"2023-09-21T13:45:40+00:00","dateModified":"2023-11-15T04:20:25+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2023\/09\/cisco-gartner-mq-cpaas-2023-feature-fin.jpg","width":980,"height":520},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2023-gartner-magic-quadrant-for-communications-platform-as-a-service-%e3%81%a7%e3%83%93%e3%82%b8%e3%83%a7%e3%83%8a%e3%83%aa%e3%83%bc%e8%a9%95\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30b7\u30b9\u30b3\u304c 2023 Gartner\u00ae Magic Quadrant\u2122 for Communications Platform as a Service \u3067\u30d3\u30b8\u30e7\u30ca\u30ea\u30fc\u8a55\u4fa1\u3092\u7372\u5f97"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a","name":"Jay Patel","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g","caption":"Jay Patel"},"description":"Jay is the SVP and GM Webex Customer Experience Solutions and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits. Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.","sameAs":["https:\/\/uk.linkedin.com\/in\/jay-patel-821a1","https:\/\/x.com\/https:\/\/twitter.com\/jayeshrpatel"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/j_patel\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/414997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5549"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=414997"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/414997\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/412575"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=414997"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=414997"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=414997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}