{"id":423839,"date":"2024-06-05T08:18:16","date_gmt":"2024-06-05T15:18:16","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%83%aa%e3%82%a2%e3%83%ab%e3%81%aa%e6%88%90%e6%9e%9c%e3%81%a8%e5%8a%b9%e6%9e%9c%ef%bc%9awebex-ai-assistant-%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%a6%e3%81%84%e3%82%8b%e3%81%8a%e5%ae%a2%e6%a7%98\/"},"modified":"2024-10-31T06:07:02","modified_gmt":"2024-10-31T13:07:02","slug":"webex-ai-assistant-real-results-real-impact","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/innovation-ai\/webex-ai-assistant-real-results-real-impact\/","title":{"rendered":"\u30ea\u30a2\u30eb\u306a\u6210\u679c\u3068\u52b9\u679c\uff1aWebex AI Assistant \u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306e\u4e8b\u4f8b"},"content":{"rendered":"\n<p>\u8ab0\u3082\u304c AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u8a71\u984c\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u5b9f\u969b\u3001Webex \u3067\u3082\u540c\u69d8\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI \u306f\u4e16\u754c\u4e2d\u304c\u6ce8\u76ee\u3059\u308b\u65b0\u3057\u3044\u304a\u3082\u3061\u3083\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3001\u4e16\u754c\u4e2d\u306e\u307b\u3068\u3093\u3069\u306e\u7d44\u7e54\u304c AI \u306b\u6295\u8cc7\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u65b0\u304b\u3064\u6700\u9ad8\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u8ab0\u3082\u304c\u6c42\u3081\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002 \u305f\u3060\u3001AI \u306e\u305f\u3081\u306e AI \u3067\u306f\u3001\u76ee\u7684\u3082\u53ef\u80fd\u6027\u3082\u5341\u5206\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.webex.ai\/\" target=\"_blank\" rel=\"noopener\" title=\"Webex AI Assistant\">Cisco AI Assistant for Webex<\/a> \u306f\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u3068\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u305f\u3081\u306e\u3001\u751f\u6210 AI \u3092\u6d3b\u7528\u3057\u305f\u6700\u5148\u7aef\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u5358\u306a\u308b\u9a5a\u7570\u7684\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u306f\u306a\u304f\u3001 \u30b7\u30b9\u30b3\u304c\u30df\u30c3\u30b7\u30e7\u30f3\u3068\u3057\u3066\u63b2\u3052\u308b\u4eba\u9593\u3092\u7b2c\u4e00\u3068\u3059\u308b\u59ff\u52e2\u306e\u8a3c\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u306e\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b7\u30b9\u30b3\u306f AI \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u81ea\u4fe1\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u304a\u5ba2\u69d8\u304c\u30b7\u30b9\u30b3\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u4f55\u3092\u5f97\u3089\u308c\u308b\u304b\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u975e\u5e38\u306b\u8cb4\u91cd\u3067\u3042\u308a\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53c2\u8003\u306b\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u3055\u3089\u306b\u5fdc\u3048\u308b\u88fd\u54c1\u3065\u304f\u308a\u3068\u6539\u826f\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002 \u6700\u8fd1\u30011,000 \u4eba\u4ee5\u4e0a\u306e\u304a\u5ba2\u69d8\u3092\u5bfe\u8c61\u306b\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306b Webex AI Assistant \u3092\u4f7f\u7528\u3057\u305f\u7d4c\u9a13\u306b\u3064\u3044\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002 \u305d\u306e\u7d50\u679c\u306f\u611f\u52d5\u7684\u3067\u3042\u308a\u3001Webex \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u5b9f\u969b\u306b\u4e0e\u3048\u3066\u3044\u308b\u5f71\u97ff\u3068\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u3082\u305f\u3089\u3059\u30ef\u30af\u30ef\u30af\u3059\u308b\u3088\u3046\u306a\u53ef\u80fd\u6027\u3092\u8a3c\u660e\u3059\u308b\u3082\u306e\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI \u642d\u8f09 Webex Cloud Contact Center \u30d9\u30fc\u30bf\u7248\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306e\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Contact Center\">Webex Contact Center<\/a> \u306e AI Assistant \u306f\u30d9\u30fc\u30bf\u7248\u3067\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306f\u65e9\u304f\u3082\u9a5a\u304f\u3088\u3046\u306a\u7d50\u679c\u304c\u5831\u544a\u3055\u308c\u3001\u4eca\u5f8c\u3082\u826f\u3044\u7d50\u679c\u304c\u671f\u5f85\u3067\u304d\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u304b\u3089\u5bc4\u305b\u3089\u308c\u305f\u56de\u7b54\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>70%<\/strong> \u304c\u3001Webex AI \u3092\u6d3b\u7528\u3059\u308c\u3070\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c 3 \u500d\u4ee5\u4e0a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u671f\u5f85<\/li>\n\n\n\n<li><strong>3 \u5206\u306e 1<\/strong> \u304c\u3001AI \u304c\u751f\u6210\u3057\u305f\u8981\u7d04\u304c\u3042\u308c\u3070\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c 10% \u4ee5\u4e0a\u77ed\u7e2e\u3055\u308c\u308b\u306f\u305a\u3060\u3068\u56de\u7b54<\/li>\n\n\n\n<li><strong>92%<\/strong> \u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u5c65\u6b74\u3068\u3088\u308a\u591a\u304f\u306e\u80cc\u666f\u60c5\u5831\u3092\u5f97\u3089\u308c\u308b\u3068\u56de\u7b54<\/li>\n\n\n\n<li><strong>68%<\/strong> \u304c\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u304c\u4e0a\u6607\u3059\u308b\u3068\u4e88\u6e2c<\/li>\n\n\n\n<li><strong>75%<\/strong> \u304c\u3001\u9867\u5ba2\u96e2\u308c\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u3068\u4e88\u60f3<\/li>\n\n\n\n<li><strong>65%<\/strong> \u304c\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u304c\u5411\u4e0a\u3059\u308b\u3068\u671f\u5f85<\/li>\n<\/ul>\n\n\n\n<p>\u904e\u53bb 6 \u304b\u6708\u306b\u308f\u305f\u3063\u3066\u3001Webex Contact Center \u5411\u3051\u306b\u6b21\u306e\u3088\u3046\u306a\u6570\u3005\u306e AI Assistant \u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5bfe\u5fdc\u306e\u8981\u7d04<\/li>\n\n\n\n<li>\u4e2d\u65ad\u3055\u308c\u305f\u901a\u8a71\u306e\u8981\u7d04<\/li>\n\n\n\n<li>\u5bfe\u5fdc\u306e\u63d0\u6848<\/li>\n\n\n\n<li>\u5bfe\u5fdc\u5185\u5bb9\u306e\u307e\u3068\u3081<\/li>\n\n\n\n<li>\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u30cf\u30a4\u30e9\u30a4\u30c8<\/li>\n\n\n\n<li>\u30c8\u30d4\u30c3\u30af\u5206\u6790<\/li>\n\n\n\n<li>\u81ea\u52d5 CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u30b9\u30b3\u30a2<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a6\u30a7\u30eb\u30d3\u30fc\u30a4\u30f3\u30b0<\/li>\n<\/ul>\n\n\n\n<p>\u500b\u4eba\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u6a5f\u80fd\u304c\u9b45\u529b\u7684\u3060\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5bfe\u5fdc\u306e\u8981\u7d04<\/strong>\uff1a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306f\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3057\u306a\u3044\u5834\u5408\u306b\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u52a9\u3051\u306b\u306a\u308a\u307e\u3059\u3002 \u554f\u984c\u304c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u308b\u3068\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u8981\u7d04\u3092\u81ea\u52d5\u7684\u306b\u53d7\u4fe1\u3059\u308b\u305f\u3081\u3001\u3059\u3050\u306b\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3066\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002 \u6700\u3082\u826f\u3044\u70b9\u306f\u3001\u304a\u5ba2\u69d8\u304c\u540c\u3058\u3053\u3068\u3092\u4f1d\u3048\u306a\u304f\u3066\u3082\u3088\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u52d5 CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u30b9\u30b3\u30a2<\/strong>\uff1a\u5bfe\u5fdc\u304c\u7d42\u4e86\u3059\u308b\u3054\u3068\u306b AI Assistant \u304c\u30b9\u30b3\u30a2\u3092\u5272\u308a\u5f53\u3066\u308b\u306e\u3067\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306f\u3084\u308a\u53d6\u308a\u306b\u95a2\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092 100% \u53d6\u5f97\u3057\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002 \u3061\u306a\u307f\u306b\u3001\u73fe\u5728\u3001\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3057\u3066\u3044\u308b\u4eba\u306f\u308f\u305a\u304b 2% \u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a6\u30a7\u30eb\u30d3\u30fc\u30a4\u30f3\u30b0<\/strong>\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u96e2\u8077\u7387\u306f\u4ed6\u306e\u8077\u696d\u306e 2 \u500d\u3067\u3042\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u96e2\u8077\u7387\u306e\u7d04 50% \u306f\u71c3\u3048\u5c3d\u304d\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002 \u3053\u306e\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30c8\u30ec\u30b9\u30ec\u30d9\u30eb\u3092\u81ea\u52d5\u7684\u306b\u691c\u51fa\u3057\u3001\u4f11\u61a9\u3092\u4e0e\u3048\u305f\u308a\u3001\u901a\u8a71\u3092\u5225\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u632f\u308a\u5206\u3051\u305f\u308a\u3059\u308b\u306a\u3069\u306e\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5909\u9769\u3057\u3064\u3064\u3042\u308b AI<\/h2>\n\n\n\n<p>\u3059\u3079\u3066\u306e Webex \u30e6\u30fc\u30b6\u30fc\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b Webex Suite \u5411\u3051 AI Assistant \u306b\u3088\u308a\u3001Webex \u306f\u5927\u304d\u306a\u52e2\u3044\u306b\u4e57\u3063\u3066\u3044\u307e\u3059\u3002 \u8abf\u67fb\u306e\u56de\u7b54\u306b\u3042\u3063\u305f\u3001\u304a\u5ba2\u69d8\u304c\u8a8d\u8b58\u3057\u3066\u3044\u308b Webex AI Assistant \u306e\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>73%<\/strong> \u306e IT \u7ba1\u7406\u8005\u304c\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u691c\u7d22\u306b\u3088\u308a\u6bce\u9031 2 \uff5e 8 \u6642\u9593\u3092\u7bc0\u7d04\u3067\u304d\u308b\u3068\u4e88\u60f3<\/li>\n\n\n\n<li><strong>75%<\/strong> \u304c\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u4f1a\u8b70\u306e\u8981\u7d04\u6a5f\u80fd\u306b\u3088\u3063\u3066\u6642\u9593\u3092\u7bc0\u7d04<\/li>\n\n\n\n<li><strong>50%\u4ee5\u4e0a<\/strong>\u304c\u3001\u30d6\u30ec\u30fc\u30f3\u30b9\u30c8\u30fc\u30df\u30f3\u30b0\u3068\u30a2\u30a4\u30c7\u30a2\u5171\u6709\u306e\u6539\u5584\u306e\u307b\u304b\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u969c\u58c1\u306e\u8efd\u6e1b\u3092\u5b9f\u611f<\/li>\n\n\n\n<li><strong>70%<\/strong> \u306e\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30ab\u30fc\u304c\u3001\u30aa\u30d5\u30a3\u30b9\u5185\u306e\u4f1a\u8b70\u53c2\u52a0\u8005\u3068\u3088\u308a\u52b9\u679c\u7684\u306a\u4f1a\u8b70\u3092\u884c\u3063\u305f\u3068\u56de\u7b54<\/li>\n\n\n\n<li><strong>85%<\/strong> \u304c\u3001\u4f1a\u8b70\u4e2d\u306e\u75b2\u52b4\u306e\u8efd\u6e1b\u3068\u96c6\u4e2d\u529b\u306e\u5411\u4e0a\u3092\u5b9f\u611f<\/li>\n<\/ul>\n\n\n\n<p>Webex AI Assistant \u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u52a9\u3051\u306b\u306a\u308b\u6b21\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u6587\u7ae0\u4f5c\u6210\u652f\u63f4<\/li>\n\n\n\n<li>\u7ffb\u8a33<\/li>\n\n\n\n<li>\u8981\u7d04<\/li>\n\n\n\n<li>\u56de\u7b54\u306e\u691c\u7d22<\/li>\n<\/ul>\n\n\n\n<p>Webex \u306f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u304c\u3001\u79c1\u306e\u304a\u6c17\u306b\u5165\u308a\u306e\u6a5f\u80fd\u306e 1 \u3064\u306f<em>\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u6a5f\u80fd<\/em>\u3067\u3059\u3002 \u52e4\u52d9\u4e2d\u3067\u3082\u3044\u308d\u3044\u308d\u306a\u3053\u3068\u304c\u8d77\u3053\u308a\u307e\u3059\u3002\u4f1a\u8b70\u304c\u59cb\u307e\u3063\u305f\u5f8c\u306b\u5e2d\u3092\u96e2\u308c\u305f\u308a\u3001\u3059\u3067\u306b\u59cb\u307e\u3063\u3066\u3044\u308b\u4f1a\u8b70\u306b\u9045\u308c\u3066\u53c2\u52a0\u3057\u305f\u308a\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002 AI Assistant \u306e<em>\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u6a5f\u80fd<\/em>\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u805e\u304d\u9003\u3057\u305f\u5185\u5bb9\u304c\u3059\u3050\u306b\u5206\u304b\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30a2\u30a4\u30c6\u30e0\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u4fc3\u9032<\/h2>\n\n\n\n<p>\u88fd\u54c1\u6226\u7565\u3092\u7acb\u3066\u3089\u308c\u308b\u306e\u306f\u3001\u304a\u5ba2\u69d8\u304c\u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u3066\u304f\u3060\u3055\u308b\u304a\u304b\u3052\u3067\u3059\u3002 Webex \u3067\u306f\u3001AI \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u76ee\u7684\u3068\u3057\u3066\u958b\u767a\u3092\u9032\u3081\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001 \u4f53\u9a13\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u306f\u3063\u304d\u308a\u3068\u76ee\u6a19\u306b\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u4f53\u9a13\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u306e\u3054\u5354\u529b\u3068\u7387\u76f4\u306a\u3054\u610f\u898b\u306b\u3088\u308a\u3001\u6700\u5148\u7aef\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u306e\u4e16\u754c\u3092\u3064\u304f\u308a\u5909\u3048\u3001\u5237\u65b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3054\u7d39\u4ecb\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u7d50\u679c\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u4eba\u9593\u3092\u7b2c\u4e00\u3068\u3059\u308b\u6210\u679c\u3092\u91cd\u8996\u3057\u305f\u3089\u3069\u3046\u306a\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002 \u4eca\u5f8c\u3082\u3001\u512a\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u30df\u30c3\u30b7\u30e7\u30f3\u3092\u539f\u52d5\u529b\u3068\u3057\u3001\u793e\u4f1a\u306b\u8cc7\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d9a\u3051\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30d1\u30ef\u30fc<\/h2>\n\n\n\n<p>\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3044\u3046\u30b7\u30b9\u30b3\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b AI Assistant \u3092\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5168\u4f53\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u3001\u4e00\u8cab\u3057\u305f\u4fa1\u5024\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u305d\u306e\u3059\u3079\u3066\u304c\u30b7\u30b9\u30b3\u306e<a href=\"https:\/\/www.cisco.com\/c\/dam\/en_us\/about\/doing_business\/trust-center\/docs\/cisco-responsible-artificial-intelligence-framework.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\u8cac\u4efb\u3042\u308b AI \u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\">\u8cac\u4efb\u3042\u308b AI \u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a>\u3092\u571f\u53f0\u3068\u3057\u3066\u69cb\u7bc9\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306b\u306f\u3001\u30c7\u30fc\u30bf\u306e\u5b89\u5168\u6027\u304c\u8a2d\u8a08\u6bb5\u968e\u304b\u3089\u8003\u616e\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u4fe1\u983c\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>Cisco Live US 2024 \u3067\u7d39\u4ecb\u3057\u305f Webex \u306b\u95a2\u3059\u308b\u8a18\u4e8b\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.webex.com\/ai\/exceptional-experiences-for-every-interaction\/\" title=\"Webex | \u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3067\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\"><\/a><a href=\"https:\/\/blog.webex.com\/ai\/exceptional-experiences-for-every-interaction\/\">Webex | \u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3067\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/ja\/collaboration-devices\/%e6%a5%ad%e7%95%8c%e5%88%9d%e3%80%81it-%e3%83%81%e3%83%bc%e3%83%a0%e5%90%91%e3%81%91%e3%83%af%e3%83%bc%e3%82%af%e3%82%b9%e3%83%9a%e3%83%bc%e3%82%b9-ai\/\" title=\"\u696d\u754c\u521d\u3001IT \u30c1\u30fc\u30e0\u5411\u3051\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9 AI\"><\/a><a href=\"https:\/\/blog.webex.com\/ja\/collaboration-devices\/%e6%a5%ad%e7%95%8c%e5%88%9d%e3%80%81it-%e3%83%81%e3%83%bc%e3%83%a0%e5%90%91%e3%81%91%e3%83%af%e3%83%bc%e3%82%af%e3%82%b9%e3%83%9a%e3%83%bc%e3%82%b9-ai\/\">\u696d\u754c\u521d\u3001IT \u30c1\u30fc\u30e0\u5411\u3051\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9 AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/customer-stories\/unifying-collaboration-and-customer-experience-the-power-of-the-cisco-and-webex-as-a-single-vendor-solution\/\" title=\"\u30b7\u30f3\u30b0\u30eb\u30d9\u30f3\u30c0\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u306e\u30b7\u30b9\u30b3\u3068 Webex \u306e\u30d1\u30ef\u30fc\"><\/a><a href=\"https:\/\/blog.webex.com\/customer-stories\/unifying-collaboration-and-customer-experience-the-power-of-the-cisco-and-webex-as-a-single-vendor-solution\/\">\u30b7\u30f3\u30b0\u30eb\u30d9\u30f3\u30c0\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u306e\u30b7\u30b9\u30b3\u3068 Webex \u306e\u30d1\u30ef\u30fc<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>\u5f15\u7528<\/em><\/p>\n\n\n\n<p>[1] The Futurum Group\u300eThe Changing Expectations of Customer Experience\u300f\uff082024 \u5e74 2 \u6708\uff09<\/p>\n\n\n\n<p>[2] <a href=\"https:\/\/www.webex.com\/content\/dam\/www\/us\/en\/infographics\/webex-ai-customer-experience_cm-6607.pdf\" target=\"_blank\" rel=\"noopener\">Webex AI \u306e\u65e9\u671f\u5c0e\u5165\u30e6\u30fc\u30b6\u30fc\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\uff082024 \u5e74 5 \u6708\uff09<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8ab0\u3082\u304c AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u8a71\u984c\u306b\u3057\u3066\u3044\u307e [&hellip;]<\/p>\n","protected":false},"author":5377,"featured_media":423841,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14921],"tags":[],"class_list":["post-423839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-ai"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30ea\u30a2\u30eb\u306a\u6210\u679c\u3068\u52b9\u679c\uff1aWebex AI Assistant \u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306e\u4e8b\u4f8b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/webex-ai-assistant-real-results-real-impact\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ea\u30a2\u30eb\u306a\u6210\u679c\u3068\u52b9\u679c\uff1aWebex AI Assistant \u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306e\u4e8b\u4f8b | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u8ab0\u3082\u304c AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u8a71\u984c\u306b\u3057\u3066\u3044\u307e [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/webex-ai-assistant-real-results-real-impact\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-05T15:18:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-31T13:07:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-cisco-live-2024-graphic-feature-1.png\" \/>\n\t<meta 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