{"id":423910,"date":"2024-06-05T08:17:38","date_gmt":"2024-06-05T15:17:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%a7%e5%8d%93%e8%b6%8a%e3%81%97%e3%81%9f%e4%bd%93%e9%a8%93%e3%82%92\/"},"modified":"2024-07-11T01:30:58","modified_gmt":"2024-07-11T08:30:58","slug":"exceptional-experiences-every-interaction","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/innovation-ai\/exceptional-experiences-every-interaction\/","title":{"rendered":"Webex | \u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3067\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092"},"content":{"rendered":"\n<p>\u30b7\u30b9\u30b3\u306f\u7d04 40 \u5e74\u524d\u306b\u3001\u3042\u308b 1 \u3064\u306e\u30d1\u30fc\u30d1\u30b9\u3092\u6301\u3063\u3066\u8a2d\u7acb\u3055\u308c\u307e\u3057\u305f\u3002\u305d\u308c\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u3063\u3066\u4eba\u3005\u3092\u3064\u306a\u3052\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002 \u30b7\u30b9\u30b3 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3082\u3001\u305d\u306e\u76ee\u7684\u306f\u5909\u308f\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u5f93\u696d\u54e1\u540c\u58eb\u3001\u305d\u3057\u3066\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u9593\u3067\u884c\u308f\u308c\u308b\u6700\u3082\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u3084\u308a\u53d6\u308a\u3067\u3001\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u5275\u308a\u51fa\u3059\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9577\u5e74\u306b\u308f\u305f\u308a\u3001\u6570\u3005\u306e\u6280\u8853\u306e\u9032\u6b69\u304c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u306e\u5909\u9769\u306b\u8ca2\u732e\u3057\u3066\u304d\u307e\u3057\u305f\u3002 \u6280\u8853\u306e\u9032\u6b69\u3068\u3044\u3046\u3068\u3001\u6700\u7d42\u7684\u306b\u306f\u3001\u4ee5\u524d\u3088\u308a\u3082\u5927\u5e45\u306b\u512a\u308c\u305f\u4f53\u9a13\u3092\u3001\u591a\u304f\u306e\u5834\u5408\u306f\u3088\u308a\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3066\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u306b\u884c\u304d\u3064\u304d\u307e\u3059\u3002 AI \u306e\u53f0\u982d\u306b\u4f34\u3044\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u4eca\u3084\u3001\u79c1\u305f\u3061\u304c\u3084\u308a\u53d6\u308a\u3059\u308b\u65b9\u6cd5\u3092\u5b8c\u5168\u306b\u5909\u3048\u308b\u529b\u3092\u6301\u3064\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3068\u306f\u3044\u3048\u3001\u7a81\u304d\u8a70\u3081\u3066\u3044\u304f\u3068\u3001\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u305d\u306e\u3082\u306e\u304c\u91cd\u8981\u306a\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3080\u3057\u308d\u3001\u91cd\u8981\u306a\u306e\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u63d0\u4f9b\u3059\u308b\u4f53\u9a13\u306e\u307b\u3046\u3067\u3059\u3002 \u5f93\u696d\u54e1\u304c\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u74b0\u5883\u3067\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\u306e\u306f\u3001\u3084\u308a\u53d6\u308a\u306e\u8cea\u306e\u9ad8\u3055\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u91cd\u8981\u306a\u306e\u306f\u9867\u5ba2\u4f53\u9a13<\/h2>\n\n\n\n<p>AI \u306f\u52b9\u7387\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304c\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u9818\u57df\u3067\u306f\u3001\u5b9f\u969b\u306e\u4eba\u9593\u540c\u58eb\u306e\u3064\u306a\u304c\u308a\u304b\u3089\u751f\u307e\u308c\u308b\u5fae\u5999\u306a\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u542b\u3093\u3060\u7406\u89e3\u3068\u5171\u611f\u304c\u91cd\u8996\u3055\u308c\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u306b\u3064\u3044\u3066\u306f\u3001\u4eba\u9593\u3068\u306e\u3084\u308a\u53d6\u308a\u3068\u4eee\u60f3\u3067\u306e\u3084\u308a\u53d6\u308a\u306e\u9593\u306b\u751f\u3058\u308b\u4f53\u9a13\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u3089\u308c\u308b\u304b\u3069\u3046\u304b\u306b\u3001\u305d\u306e\u672a\u6765\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002 \u30b7\u30b9\u30b3\u304c AI \u3092\u6d3b\u7528\u3057\u305f\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u7406\u7531\u306f\u305d\u3053\u306b\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u304c\u3055\u307e\u3056\u307e\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u3088\u308a\u8c4a\u304b\u306a\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>Futurum \u793e\u3068 Webex \u306b\u3088\u308b\u6700\u8fd1\u306e<a href=\"https:\/\/www.webex.com\/gp\/futurum-research-customer-experiences-AI-2024.html\" target=\"_blank\" rel=\"noopener\" title=\"\u8abf\u67fb\">\u8abf\u67fb<\/a>\u3067\u3001\u304a\u5ba2\u69d8\u306e 9 \u5272\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u3092\u671b\u3093\u3067\u3044\u308b\u3082\u306e\u306e\u3001\u73fe\u5728\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u5b9f\u969b\u306b\u5f79\u7acb\u3064\u3068\u611f\u3058\u3066\u3044\u308b\u306e\u306f\u534a\u6570\u672a\u6e80\u3067\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002 AI \u3092\u6d3b\u7528\u3057\u305f\u65b0\u305f\u306a\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c4\u30fc\u30eb\u3067\u3042\u308b\u30cd\u30a4\u30c6\u30a3\u30d6\u97f3\u58f0\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 Bring Your Own \u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5237\u65b0\u3057\u3001\u4f01\u696d\u72ec\u81ea\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3084\u696d\u7a2e\u3054\u3068\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u5275\u308a\u51fa\u3059\u305f\u3081\u306e\u78ba\u5b9f\u306a\u9078\u629e\u80a2\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u305f\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f\u30cd\u30a4\u30c6\u30a3\u30d6\u97f3\u58f0\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u81ea\u52d5\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u7c21\u5358\u306b\u8a2d\u8a08\u3057\u3001\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3059\u3067\u306b\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u6295\u8cc7\u3057\u3066\u3044\u3066\u512a\u5148\u3059\u308b\u3082\u306e\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u65b0\u3057\u3044 Bring Your Own \u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u81ea\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u65e2\u5b58\u306e\u4e00\u9023\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u30aa\u30d7\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/07\/webex-ai-assistant-for-contact-center-voice-virtual-agent-workflow-ja.png\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/07\/webex-ai-assistant-for-contact-center-voice-virtual-agent-workflow-ja.png\" alt=\"Webex AI Assistant For Webex Contact Center\uff08\u97f3\u58f0\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\uff09\" class=\"wp-image-423389\"\/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u3088\u308a\u5e45\u5e83\u304f\u5bfe\u5fdc\u3057\u3001\u512a\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u4eca\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u304c\u62b1\u3048\u3066\u3044\u308b\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u3046\u3057\u305f\u554f\u984c\u306b\u306f\u4eba\u9593\u304c\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u3089\u3053\u305d\u3001<a href=\"https:\/\/www.webex.com\/ja\/products\/contact-center-ai.html\" target=\"_blank\" rel=\"noopener\" title=\"AI Assistant for Webex Contact Center\">AI Assistant for Webex Contact Center<\/a> \u306e\u63d0\u4f9b\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u529b\u306b\u306a\u308a\u305f\u3044\u3068\u30b7\u30b9\u30b3\u306f\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u30d9\u30fc\u30bf\u7248\u3067\u5229\u7528\u53ef\u80fd\u306a\u65b0\u6a5f\u80fd\u3068\u3057\u3066\u306f\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u6587\u5b57\u8d77\u3053\u3057\u306b\u3088\u308b\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5bfe\u5fdc\u306e\u8981\u7d04\u3084\u4e2d\u65ad\u3055\u308c\u305f\u901a\u8a71\u306e\u8981\u7d04\u306a\u3069\u304c\u3042\u308a\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u5f15\u304d\u7d99\u304e\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002 \u307e\u305f\u4eca\u5e74\u5f8c\u534a\u306b\u306f\u3001\u5bfe\u5fdc\u306e\u63d0\u6848\u6a5f\u80fd\u3068\u5bfe\u5fdc\u5185\u5bb9\u306e\u81ea\u52d5\u53d6\u308a\u307e\u3068\u3081\u6a5f\u80fd\u304c\u30d9\u30fc\u30bf\u7248\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u304c\u4e0a\u304c\u308a\u3001\u3088\u308a\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3001\u9867\u5ba2\u306e\u4fdd\u7559\u6642\u9593\u306e\u77ed\u7e2e\u3068\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-ai-assistant-summaries-for-webex-contact-center.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"768\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-ai-assistant-summaries-for-webex-contact-center.png\" alt=\"Cisco AI Assistant For Webex Contact Center \u306e\u8981\u7d04\u6a5f\u80fd\" class=\"wp-image-423553\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-ai-assistant-summaries-for-webex-contact-center.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-ai-assistant-summaries-for-webex-contact-center-768x546.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3055\u3089\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a6\u30a7\u30eb\u30d3\u30fc\u30a4\u30f3\u30b0\u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3059\u3002\u4eca\u5e74\u306e\u590f\u5f8c\u534a\u306b\u306f\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u4e88\u5b9a\u3067\u3059\u3002 \u3053\u306e\u65b0\u6a5f\u80fd\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u75b2\u5f0a\u3092\u548c\u3089\u3052\u308b\u305f\u3081\u306e\u81ea\u52d5\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3001\u901a\u8a71\u524d\u3001\u901a\u8a71\u4e2d\u3001\u901a\u8a71\u5f8c\u306b\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u95a2\u4fc2\u8005\u3082\u3001AI Assistant \u306e\u6d3b\u7528\u306b\u3088\u308b\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3092\u5b9f\u611f\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u30d9\u30fc\u30bf\u7248\u3067\u5229\u7528\u3067\u304d\u308b\u30c8\u30d4\u30c3\u30af\u5206\u6790\u306b\u3088\u308a\u3001 \u901a\u8a71\u306e\u304d\u3063\u304b\u3051\u3068\u306a\u3063\u305f\u4e0a\u4f4d\u306e\u8981\u56e0\u306e\u7279\u5b9a\u3084\u3001\u6700\u3082\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u591a\u3044\u30c8\u30d4\u30c3\u30af\u306b\u56de\u7b54\u3059\u308b\u305f\u3081\u306e\u81ea\u52d5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u3092\u7c21\u5358\u306b\u884c\u3048\u307e\u3059\u3002\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u6700\u9069\u306a\u6a5f\u80fd\u3067\u3059\u3002 AI \u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5 CSAT \u306f\u3001\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3092\u5206\u6790\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u4e88\u6e2c\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u611f\u60c5\u3084\u4fdd\u7559\u6642\u9593\u306e\u3088\u3046\u306a\u3084\u308a\u53d6\u308a\u306e\u7279\u5fb4\u3092\u5206\u6790\u3057\u3066\u30b9\u30b3\u30a2\u3092\u4ed8\u3051\u307e\u3059\u3002 \u3053\u306e\u81ea\u52d5 CSAT \u30c7\u30fc\u30bf\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u8ffd\u52a0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-contact-center-topic-analytics.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"573\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-contact-center-topic-analytics.png\" alt=\"Webex Contact Center \u306e\u30c8\u30d4\u30c3\u30af\u5206\u6790\u6a5f\u80fd\u3002\u30b3\u30fc\u30eb\u30c7\u30d0\u30a4\u30b9\u3092\u7279\u5b9a\u3057\u305f\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\" class=\"wp-image-423369\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-contact-center-topic-analytics.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-contact-center-topic-analytics-768x407.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u591a\u304f\u306e\u4f01\u696d\u306f\u3059\u3067\u306b Cisco AI Assistant for Webex \u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002 \u6700\u8fd1\u306e<a href=\"https:\/\/www.webex.com\/content\/dam\/www\/us\/en\/infographics\/webex-ai-user-survey-infographic_cm-6607.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\u30a2\u30f3\u30b1\u30fc\u30c8\">\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u3067\u306f\u3001<a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Contact Center\">Webex Contact Center<\/a> \u30e6\u30fc\u30b6\u30fc\u306e 93% \u304c\u3001\u8981\u7d04\u6a5f\u80fd\u306b\u3088\u308a\u9867\u5ba2\u5c65\u6b74\u3068\u80cc\u666f\u60c5\u5831\u3092\u3088\u308a\u65e9\u304f\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5e73\u5747\u3067 3 \u500d\u8fc5\u901f\u306b\u9867\u5ba2\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u30e6\u30fc\u30b6\u30fc\u306f\u4e88\u60f3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/07\/webex-contact-center-early-adopters-2024-survey-results-ja.png\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/07\/webex-contact-center-early-adopters-2024-survey-results-ja.png\" alt=\"Webex AI Assistant for Webex Contact Center \u65e9\u671f\u5c0e\u5165\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\" class=\"wp-image-423399\"\/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u91cd\u8981\u306a\u306e\u306f\u5f93\u696d\u54e1\u4f53\u9a13<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.webex.ai\/ai-assistant-for-suite-devices-cx.html?tab=tab-suite\" target=\"_blank\" rel=\"noopener\" title=\"AI Assistant for Webex Suite\">AI Assistant for Webex Suite<\/a> \u306e\u4e00\u822c\u63d0\u4f9b\u304c\u59cb\u307e\u308a\u3001\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u8981\u7d04\u6a5f\u80fd\u3001\u30cf\u30a4\u30e9\u30a4\u30c8\u6a5f\u80fd\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\uff08\u30c8\u30fc\u30f3\u3084\u30b9\u30bf\u30a4\u30eb\u3001\u69cb\u6210\u306e\u5909\u66f4\u304c\u53ef\u80fd\uff09\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u7c21\u5358\u306b\u7ffb\u8a33\u3059\u308b\u6a5f\u80fd\uff08100 \u4ee5\u4e0a\u306e\u8a00\u8a9e\u306b\u5bfe\u5fdc\uff09\u3092\u3059\u3079\u3066\u306e Webex \u306e\u304a\u5ba2\u69d8\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u6642\u9593\u306e\u7bc0\u7d04\u306b\u5f79\u7acb\u3064\u3053\u3046\u3057\u305f\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4fa1\u5024\u306e\u9ad8\u3044\u30bf\u30b9\u30af\u306b\u30e6\u30fc\u30b6\u30fc\u304c\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002 \u5b9f\u969b\u3001AI Assistant \u3092\u6d3b\u7528\u3057\u3066\u3044\u308b Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30e6\u30fc\u30b6\u30fc\u3092\u5bfe\u8c61\u3068\u3057\u305f\u6700\u8fd1\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u3088\u308b\u3068\u300180% \u4ee5\u4e0a\u304c\u3001\u30e1\u30e2\u53d6\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30a2\u30a4\u30c6\u30e0\u306e\u78ba\u8a8d\u3001\u9332\u97f3\u306e\u805e\u304d\u53d6\u308a\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u78ba\u8a8d\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u7bc0\u7d04\u3067\u304d\u305f\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-meeting-summary-and-highlights.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"643\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-meeting-summary-and-highlights.png\" alt=\"Webex AI Assistant \u306e\u4f1a\u8b70\u8981\u7d04\u304a\u3088\u3073\u30cf\u30a4\u30e9\u30a4\u30c8\u6a5f\u80fd\" class=\"wp-image-423359\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-meeting-summary-and-highlights.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-meeting-summary-and-highlights-768x457.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u4eca\u5e74\u306e\u590f\u4ee5\u964d\u306b\u30d9\u30fc\u30bf\u7248\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308b AI Assistant \u306e\u65b0\u305f\u306a\u6a5f\u80fd\u62e1\u5f35\u3092\u3054\u7d39\u4ecb\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u4f1a\u8b70\u306e\u9332\u753b\u4e2d\u306b AI Assistant \u306b\u8cea\u554f\u3067\u304d\u308b\u6a5f\u80fd\u3068\u3001AI Assistant \u306e\u30ab\u30b9\u30bf\u30e0\u8f9e\u66f8\u304c\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30e0\u8f9e\u66f8\u3092\u4f7f\u3063\u3066\u3001\u4f01\u696d\u3067\u3088\u304f\u4f7f\u7528\u3055\u308c\u308b\u7528\u8a9e\u3084\u7565\u8a9e\u3092\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u306b\u7d44\u307f\u8fbc\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u4ed6\u306e\u65b9\u6cd5\u3067\u3082 AI \u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/youtu.be\/x7bviy08_Ug\" target=\"_blank\" rel=\"noopener\" title=\"\u5e2d\u3092\u5916\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u6a5f\u80fd\u3084\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u6a5f\u80fd\">\u5e2d\u3092\u5916\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u6a5f\u80fd\u3084\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u6a5f\u80fd<\/a>\u306a\u3069\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002 \u9032\u884c\u4e2d\u306e\u4f1a\u8b70\u304b\u3089\u5e2d\u3092\u5916\u3059\u3068\u3001\u30d3\u30c7\u30aa\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u6a5f\u80fd\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u4e0d\u5728\u3092\u691c\u77e5\u3057\u3001\u81ea\u52d5\u7684\u306b\u30de\u30a4\u30af\u3092\u30df\u30e5\u30fc\u30c8\u3057\u3001\u30ab\u30e1\u30e9\u3092\u7121\u52b9\u306b\u3057\u307e\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u304c\u4f1a\u8b70\u306b\u623b\u3063\u3066\u304f\u308b\u3068\u3001\u4e0d\u5728\u4e2d\u306b\u805e\u304d\u9003\u3057\u305f\u91cd\u8981\u306a\u30cf\u30a4\u30e9\u30a4\u30c8\u306e\u8981\u7d04\u3092 AI Assistant \u304c\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-catch-me-up-auto-summarization-feature.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"613\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-catch-me-up-auto-summarization-feature.png\" alt=\"Webex AI Assistant\u3001\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u6a5f\u80fd\u3001\u81ea\u52d5\u8981\u7d04 \" class=\"wp-image-423329\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-catch-me-up-auto-summarization-feature.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-ai-assistant-catch-me-up-auto-summarization-feature-768x436.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u751f\u6210 AI \u306f\u958b\u767a\u8005\u306b\u3068\u3063\u3066\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u3067\u3001\u958b\u767a\u8005\u5411\u3051\u306e\u65b0\u3057\u3044 AI Assistant \u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3059\u3002 \u4eca\u5e74\u306e\u5f8c\u534a\u306b\u306f\u3001<a href=\"https:\/\/developer.webex.com\/\" target=\"_blank\" rel=\"noopener\" title=\"Webex Developer Portal\">Webex Developer Portal<\/a> \u3084 <a href=\"https:\/\/developer.webex-cx.com\/\" target=\"_blank\" rel=\"noopener\" title=\"Webex Contact Center Developer Portal\">Webex Contact Center Developer Portal<\/a> \u3067 Al Assistant \u3092\u4f7f\u7528\u3057\u3066\u751f\u6210\u578b\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u652f\u63f4\u30c4\u30fc\u30eb\u3092\u8fc5\u901f\u306b\u691c\u7d22\u3001\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30e0\u7d71\u5408\u3084\u30dc\u30c3\u30c8\u306a\u3069\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-developer-custom-widget-documentation-for-deploying-webex-ai-assistant-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"573\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-developer-custom-widget-documentation-for-deploying-webex-ai-assistant-1.png\" alt=\"Webex Contact Center \u306e\u30c8\u30d4\u30c3\u30af\u5206\u6790\u6a5f\u80fd\u3002\u30b3\u30fc\u30eb\u30c7\u30d0\u30a4\u30b9\u3092\u7279\u5b9a\u3057\u305f\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\" class=\"wp-image-423439\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-developer-custom-widget-documentation-for-deploying-webex-ai-assistant-1.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/webex-developer-custom-widget-documentation-for-deploying-webex-ai-assistant-1-768x407.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u901a\u8a71\u306f\u4f9d\u7136\u3068\u3057\u3066\u73fe\u4ee3\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u57fa\u790e\u3067\u3042\u308a\u3001\u4eca\u3084\u4e16\u754c\u4e2d\u3067 1,500 \u4e07\u4eba\u3092\u8d85\u3048\u308b Webex Calling \u30e6\u30fc\u30b6\u30fc\u304c\u6bce\u65e5\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u901a\u8a71\u3092\u4f53\u9a13\u3057\u3066\u3044\u307e\u3059\u3002 \u30b7\u30b9\u30b3\u306f\u6700\u8fd1\u3001Tata Communications \u793e\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7de0\u7d50\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30a4\u30f3\u30c9\u5e02\u5834\u3067 <a href=\"https:\/\/newsroom.cisco.com\/c\/r\/newsroom\/en\/us\/a\/y2024\/m05\/tata-communications-and-cisco-launch-webex-calling-to-transform-cloud-communication-in-india.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Calling by Tata Communications\">Webex Calling by Tata Communications<\/a> \u3068\u3044\u3046\u30af\u30e9\u30a6\u30c9\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u3066\u3044\u307e\u3059\u3002 Tata \u793e\u306e\u30af\u30e9\u30a6\u30c9 PSTN \u306e\u5230\u9054\u7bc4\u56f2\u3068\u73fe\u5730\u306e\u898f\u5236\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u3092\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3067\u3042\u308a\u3001\u4ed6\u306b\u306f\u306a\u3044\u30ec\u30d9\u30eb\u306e\u54c1\u8cea\u3068\u898f\u6a21\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u30a4\u30f3\u30c9\u4f01\u696d\u3084\u30a4\u30f3\u30c9\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u591a\u56fd\u7c4d\u4f01\u696d\u306b\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002 Webex Calling by Tata Communications \u306f\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u3001\u4eca\u3059\u3050\u3054\u6ce8\u6587\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/07\/webex-calling-graphic-celebrating-15-millions-users-ja.png\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/07\/webex-calling-graphic-celebrating-15-millions-users-ja.png\" alt=\"Webex Calling \u30e6\u30fc\u30b6\u30fc\u304c 1,500 \u4e07\u4eba\u3092\u7a81\u7834\" class=\"wp-image-423339\"\/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u5f93\u696d\u54e1\u304c\u30aa\u30d5\u30a3\u30b9\u306b\u623b\u3063\u305f\u3089\u3001\u65b0\u3057\u3044\u50cd\u304d\u65b9\u306b\u30aa\u30d5\u30a3\u30b9\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u306b\u6c17\u3065\u304f\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u81ea\u5206\u3072\u3068\u308a\u306e\u4ed5\u4e8b\u306f\u81ea\u5b85\u3067\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u4eca\u3001\u3088\u308a\u591a\u304f\u306e\u30aa\u30d5\u30a3\u30b9\u30b9\u30da\u30fc\u30b9\u3092\u30b3\u30ef\u30fc\u30ad\u30f3\u30b0\u30b9\u30da\u30fc\u30b9\u3084\u5171\u7528\u30b9\u30da\u30fc\u30b9\u306b\u5145\u3066\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u5834\u9762\u3067\u5f79\u7acb\u3064\u306e\u304c <a href=\"https:\/\/www.webex.com\/us\/en\/devices\/board-series\/cisco-board-pro.html\" target=\"_blank\" rel=\"noopener\" title=\"Cisco Board Pro G2\">Cisco Board Pro G2<\/a> \u306e\u3088\u3046\u306a\u30c7\u30d0\u30a4\u30b9\u3067\u3059\u3002 \u30c7\u30b9\u30af\u306e\u4e88\u7d04\u3084\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30da\u30fc\u30b9\u306e\u7ba1\u7406\u306b\u306f\u3001<a href=\"https:\/\/spaces.cisco.com\" target=\"_blank\" rel=\"noopener\" title=\"Cisco Spaces\">Cisco Spaces<\/a> \u306e\u65ac\u65b0\u306a\u30c7\u30b9\u30af\u4e88\u7d04\u6a5f\u80fd\u306a\u3069\u3001\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u307e\u3082\u306a\u304f\u3001Cisco Spaces \u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u5229\u7528\u53ef\u80fd\u306a\u30c7\u30b9\u30af\u30b9\u30da\u30fc\u30b9\u3084\u3001\u6700\u8fd1\u767a\u8868\u3055\u308c\u305f <a href=\"https:\/\/www.webex.com\/us\/en\/devices\/phone-series\/cisco-phone-9800-series.html\" target=\"_blank\" rel=\"noopener\" title=\"Cisco Spaces\">Cisco Desk Phone 9800 \u30b7\u30ea\u30fc\u30ba<\/a>\u306a\u3069\u306e\u30c7\u30d0\u30a4\u30b9\u3092\u7c21\u5358\u306b\u898b\u3064\u3051\u3066\u4e88\u7d04\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-spaces-desk-reservation-floor-map.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"576\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-spaces-desk-reservation-floor-map.png\" alt=\"\u30c7\u30b9\u30af\u5206\u6790\u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u305f\u3001Cisco Spaces \u306e\u30c7\u30b9\u30af\u4e88\u7d04\u306e\u305f\u3081\u306e\u30d5\u30ed\u30a2\u30d7\u30e9\u30f3\" class=\"wp-image-423379\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-spaces-desk-reservation-floor-map.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/cisco-spaces-desk-reservation-floor-map-768x410.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u7279\u306b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306e\u4e16\u754c\u3067\u306f\u3001\u4eba\u3005\u306e\u3064\u306a\u304c\u308a\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308b\u306e\u304c\u67d4\u8edf\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u975e\u540c\u671f\u30d3\u30c7\u30aa \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u3042\u308b Vidcast \u306f\u305d\u306e\u597d\u4f8b\u3067\u3042\u308a\u3001Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5185\u304b\u3089\u5229\u7528\u3067\u304d\u3001\u30d3\u30c7\u30aa\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u9332\u753b\u3068\u7ba1\u7406\u3092\u30b9\u30e0\u30fc\u30ba\u304b\u3064\u52b9\u7387\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u3057\u3066\u4eca\u5e74\u5f8c\u534a\u306b\u306f\u3001Vidcast Pages \u304c\u65b0\u305f\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u307e\u3059\u3002\u30c1\u30fc\u30e0\u3084\u90e8\u9580\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u3092\u4f5c\u6210\u3057\u3001\u305d\u308c\u305e\u308c\u306e\u30cb\u30fc\u30ba\u3084\u8208\u5473\u306b\u7279\u5316\u3057\u305f\u30d3\u30c7\u30aa\u3084\u53b3\u9078\u3057\u305f\u30d7\u30ec\u30a4\u30ea\u30b9\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/vidcast-pagaes-custom-landing-page-for-organizations.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"608\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/vidcast-pagaes-custom-landing-page-for-organizations.png\" alt=\"\u4f01\u696d\u306b\u5408\u308f\u305b\u305f\u30c8\u30c3\u30d7\u30da\u30fc\u30b8\u3092\u3082\u3064 Vidcast \u30da\u30fc\u30b8\" class=\"wp-image-423409\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/vidcast-pagaes-custom-landing-page-for-organizations.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/vidcast-pagaes-custom-landing-page-for-organizations-768x432.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u3059\u3067\u306b IT \u7ba1\u7406\u8005\u306b\u3054\u611b\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b <a href=\"https:\/\/www.webex.com\/ja\/control-hub.html\" target=\"_blank\" rel=\"noopener\" title=\"Webex Control Hub\">Webex Control Hub<\/a> \u306b\u3064\u3044\u3066\u3082\u3001AI Assistant \u3092\u4f7f\u7528\u3057\u3066\u6539\u826f\u3092\u52a0\u3048\u3066\u3044\u307e\u3059\u3002 \u30af\u30a8\u30ea\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092 AI Assistant \u304c\u8fc5\u901f\u306b\u63d0\u4f9b\u3059\u308b\u307b\u304b\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u7528\u3044\u3066\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u8fc5\u901f\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u30ea\u30e2\u30fc\u30c8\u30c7\u30d0\u30a4\u30b9\u30a2\u30af\u30bb\u30b9\u7ba1\u7406\u3084 AI \u3092\u6d3b\u7528\u3057\u305f<a href=\"https:\/\/blog.webex.com\/ja\/ai\/industry-first-ai-for-it\/\" target=\"_blank\" rel=\"noopener\" title=\"\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u306e\u30e9\u30f3\u30af\u4ed8\u3051\">\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u306e\u30e9\u30f3\u30af\u4ed8\u3051<\/a>\u306a\u3069\u306e\u3059\u3079\u3066\u306e\u65b0\u6a5f\u80fd\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30da\u30fc\u30b9\u306e\u554f\u984c\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3084\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u3092\u5b9f\u73fe\u3057\u3001\u8003\u3048\u3089\u308c\u308b\u9650\u308a\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u30aa\u30d5\u30a3\u30b9\u4f53\u9a13\u3092 IT \u90e8\u9580\u304c\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/ai-powered-device-management-workspace-ranking-feature-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"573\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/ai-powered-device-management-workspace-ranking-feature-1.png\" alt=\"\" class=\"wp-image-423429\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/ai-powered-device-management-workspace-ranking-feature-1.png 1080w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/06\/ai-powered-device-management-workspace-ranking-feature-1-768x407.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u512a\u308c\u305f\u4f53\u9a13\u306e\u63d0\u4f9b<\/h2>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306b\u304a\u3044\u3066\u306f\u3001\u4e00\u756a\u6700\u521d\u306e\u3084\u308a\u53d6\u308a\u306e\u5370\u8c61\u304c\u305d\u306e\u5f8c\u3082\u9577\u304f\u7d9a\u304d\u307e\u3059\u3002 \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u74b0\u5883\u3067\u306f\u3001\u5358\u306b\u60c5\u5831\u3092\u5171\u6709\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u7d46\u3084\u6587\u5316\u3001\u76ee\u7684\u610f\u8b58\u3082\u7bc9\u3044\u3066\u3044\u307e\u3059\u3002 \u4f53\u9a13\u3053\u305d\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002 \u3060\u304b\u3089\u3053\u305d\u30b7\u30b9\u30b3\u306f Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u3067 AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u304a\u308a\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u304c\u512a\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>Cisco Live US 2024 \u3067\u7d39\u4ecb\u3057\u305f Webex \u306b\u95a2\u3059\u308b\u8a18\u4e8b\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a 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This multi-billion-dollar business boasts the award-winning Webex product portfolio, including Cisco Devices, Webex Meetings, Webex Contact Center, Slido, Webex Events, and Webex Connect. Javed is passionate about delivering unrivaled collaboration experiences that fuel the future of work. He took on this leadership role in the midst of a global pandemic, leading and innovating through exponential growth as remote work unfolded. Now the team has delivered thousands of innovations and transformed the portfolio to help customers prepare for the next normal. In his tenure with Cisco, Javed has held several leadership roles in Collaboration, including VP\/GM for the Calling and Meetings business units, where his team delivered several transformative initiatives, including a single meetings platform architecture and modernization of the Webex experience. Prior to joining Cisco, he served as Vice President of Enterprise and Consumer Security products at Symantec, securing the most important user and enterprise environments at scale. He started his career as an engineer at Novell Networks, moving into escalating leadership roles there and at Symantec. With over 20 years of enterprise and consumer product leadership, Javed is an accomplished speaker on the future of work, business transformation, sustainability, product development, and technology architectures. He holds an MS in Computer Science from Loyola University and an MBA from the Anderson School of Management at UCLA.","sameAs":["https:\/\/www.linkedin.com\/in\/javed-khan-cisco","https:\/\/x.com\/https:\/\/twitter.com\/javed_khan"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/javedkhan\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/423910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/308"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=423910"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/423910\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/423583"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=423910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=423910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=423910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}