{"id":428945,"date":"2024-08-19T09:00:17","date_gmt":"2024-08-19T16:00:17","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/ai-%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f-webex-contact-center-%e3%81%8c%e5%84%aa%e3%82%8c%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%81%ae%e6%8f%90%e4%be%9b%e3%81%ab%e5%bd%b9%e7%ab%8b\/"},"modified":"2024-12-08T22:25:45","modified_gmt":"2024-12-09T06:25:45","slug":"six-reasons-ai-powered-webex-contact-center-deliver-exceptional-customer-experiences","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/six-reasons-ai-powered-webex-contact-center-deliver-exceptional-customer-experiences\/","title":{"rendered":"AI \u3092\u6d3b\u7528\u3057\u305f Webex Contact Center \u304c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u5f79\u7acb\u3064 6 \u3064\u306e\u7406\u7531"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u4eca\u65e5\u306e\u3088\u3046\u306a\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3082\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u304c\u6c42\u3081\u3089\u308c\u3066\u304a\u308a\u3001\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u306a\u554f\u984c\u89e3\u6c7a\u3001\u4eba\u9593\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u306e\u3088\u3046\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3082\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.pwc.com\/us\/en\/advisory-services\/publications\/consumer-intelligence-series\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">PwC \u793e\u306e\u8abf\u67fb<\/a>\u300eExperience is everything: Here\u2019s how to get it right\u300f\u306b\u3088\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306e 3 \u4eba\u306b 1 \u4eba\u306f\u3001\u6c17\u306b\u5165\u3063\u3066\u3044\u305f\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u3063\u3066\u3082\u3001\u305f\u3063\u305f 1 \u5ea6\u3067\u3082\u4f53\u9a13\u306b\u4e0d\u6e80\u3092\u611f\u3058\u305f\u3089\u5229\u7528\u3092\u3084\u3081\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5272\u5408\u306f\u3001\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\u3067\u306f\u3055\u3089\u306b\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u9032\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u306b\u306f\u3001\u6700\u5148\u7aef\u306e\u9867\u5ba2\u4f53\u9a13\u306b\u6295\u8cc7\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u6709\u76ca\u306a\u3082\u306e\u306b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u8cab\u6027\u304c\u4fdd\u305f\u308c\u305f\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002    <\/p>\n\n<div>\n<video class=\"ec-video\" controls=\"\" poster=\"\" playsinline=\"\">\n  <source src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/WebexContactCenterPoweredbyAI.mp4\" type=\"video\/mp4\"> \u304a\u4f7f\u3044\u306e\u30d6\u30e9\u30a6\u30b6\u3067\u306f\u30d3\u30c7\u30aa\u3092\u518d\u751f\u3067\u304d\u307e\u305b\u3093\u3002 <\/source><\/video>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">Webex \u306f\u3001\u6570\u591a\u304f\u306e<a href=\"https:\/\/www.webex.com\/ja\/customers.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u4e16\u754c\u306e\u4e3b\u8981\u30d6\u30e9\u30f3\u30c9<\/a>\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059<strong>\u3002<\/strong>Webex \u3067\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u30cf\u30fc\u30c9\u30eb\u304c\u307e\u3059\u307e\u3059\u9ad8\u304f\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u8e0f\u307e\u3048\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3068 AI \u306e\u65b0\u6642\u4ee3\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u305f\u3081\u306e\u6700\u9ad8\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001Webex \u306b\u671f\u5f85\u3055\u308c\u3066\u3044\u308b\u30ec\u30d9\u30eb\u3068\u540c\u3058\u30ec\u30d9\u30eb\u306e\u54c1\u8cea\u3001\u9769\u65b0\u6027\u3001\u5b89\u5168\u6027\u3001\u4fe1\u983c\u6027\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u305f Webex Contact Center \u3092\u3054\u691c\u8a0e\u3044\u305f\u3060\u304f\u3079\u304d 6 \u3064\u306e\u7406\u7531\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br\/>  <\/p>\n\n<h2 class=\"wp-block-heading\">1. \u696d\u754c\u306b\u95a2\u3059\u308b\u7d4c\u9a13\u3068\u5c02\u9580\u77e5\u8b58<\/h2>\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-f416696b3bd3d55ea942d77433ed6f72 wp-block-paragraph\">Webex \u306e\u4e2d\u5fc3\u306b\u306f\u300120 \u5e74\u306b\u308f\u305f\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u306e\u7d4c\u9a13\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002Webex \u3053\u305d\u304c\u771f\u306e\u5e02\u5834\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u308b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u3067\u6700\u9ad8\u6c34\u6e96\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u5b9f\u7e3e\u306e\u3042\u308b\u4fe1\u983c\u3067\u304d\u308b\u9577\u671f\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u3001\u5c0e\u5165\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u306e\u3067\u3001\u5b89\u5fc3\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u6700\u65b0\u306e <a href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-named-leader-contact-center-idc-marketspace\/\" target=\"_blank\" rel=\"noreferrer noopener\">IDC \u30ec\u30dd\u30fc\u30c8<\/a>\u3084\u3001\u305d\u306e\u4ed6\u306e\u6700\u8fd1\u306e\u6ce8\u76ee\u3059\u3079\u304d\u5b9f\u7e3e\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002   <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/voted-by-an-industry-version-2.jpg\" alt=\"\u696d\u754c\u306e\u4f53\u9a13\u3068\u5c02\u9580\u6027\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">2. \u3042\u3089\u3086\u308b\u5c0e\u5165\u30b7\u30fc\u30f3\u306b\u5bfe\u5fdc\u3059\u308b\u3001\u76ee\u7684\u7279\u5316\u578b\u306e AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h2>\n\n<p class=\"wp-block-paragraph\">Webex Contact Center \u306a\u3089\u3001AI \u3068\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u5834\u5408\u306b\u3082\u3001\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u3001IT \u30b9\u30bf\u30c3\u30d5\u306b\u63d0\u4f9b\u3057\u305f\u3044\u5834\u5408\u306b\u3082\u3001\u305d\u308c\u305e\u308c\u306e\u76ee\u7684\u306b\u5fdc\u3058\u305f AI \u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u3046\u3057\u305f AI \u306e\u4e00\u4f8b\u304c\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u642d\u8f09\u3055\u308c\u3066\u3044\u308b Cisco AI Assistant \u3067\u3059\u3002\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u5584\u306e\u5bfe\u5fdc\u306e\u63d0\u6848\u3001\u4f1a\u8a71\u3084\u5bfe\u5fdc\u5185\u5bb9\u306e\u8981\u7d04\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5bfe\u8a71\u3092\u652f\u63f4\u3059\u308b\u3068\u3068\u3082\u306b\u5408\u7406\u5316\u3057\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306f\u3001AI \u306e\u5f37\u529b\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u30b9\u30bf\u30c3\u30d5\u306e\u6307\u5c0e\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002IT \u30b9\u30bf\u30c3\u30d5\u306f\u3001AI Assistant \u3092\u4f7f\u7528\u3057\u3066\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002    <\/p>\n\n<p class=\"wp-block-paragraph\">\u3055\u3089\u306b\u3001Webex Contact Center \u306b\u306f\u3001<a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u4eba\u5de5\u77e5\u80fd\u306b\u95a2\u3059\u308b\u30b7\u30b9\u30b3\u306e\u5c02\u9580\u77e5\u8b58<\/a>\u304c\u6d3b\u304b\u3055\u308c\u3066\u304a\u308a\u3001\u512a\u308c\u305f\u8a00\u8a9e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u97f3\u58f0\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u30d3\u30c7\u30aa\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30ce\u30a4\u30ba\u304c\u9664\u53bb\u3055\u308c\u305f\u975e\u5e38\u306b\u30af\u30ea\u30a2\u306a\u4f1a\u8a71\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3042\u3089\u3086\u308b\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u6700\u65b0\u306e\u6570\u3005\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/blog.webex.com\/customer-experience\/innovation-velocity-everything-thats-new-webex-contact-center-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/webex-contact-center-version-2.jpg\" alt=\"\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\"><strong>3.<\/strong> \u30b7\u30b9\u30b3\u306e\u30af\u30ed\u30b9\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3068 Webex \u306e\u5358\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5f37\u307f<\/h2>\n\n<p class=\"wp-block-paragraph\">Webex Contact Center \u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3066\u304a\u308a\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u6a5f\u80fd\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u9769\u65b0\u7684\u3067\u76f4\u611f\u7684\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u8003\u616e\u3055\u308c\u4f7f\u3044\u3084\u3059\u3044\u3046\u3048\u3001\u4e00\u62ec\u7ba1\u7406\u306e\u305f\u3081\u306e Control Hub \u3067\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u3053\u3046\u3057\u3066\u7ba1\u7406\u3092\u4e00\u5143\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u3067\u306e\u5c55\u958b\u3068\u7ba1\u7406\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u53d6\u5f97\u3092\u884c\u3044\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">Webex \u306e\u62e1\u5f35\u53ef\u80fd\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u3042\u3089\u3086\u308b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3064\u3064\u52b9\u7387\u3092\u6700\u5927\u9650\u306b\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30ad\u30f3\u30b0 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u652f\u3048\u3089\u308c\u305f\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u5f8c\u4ed8\u3051\u3067\u306f\u306a\u304f\u6700\u521d\u304b\u3089\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u6570\u767e\u4e07\u4eba\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/accelerate-iinovation-webex-paltform.jpg\" alt=\"Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">4. \u3042\u3089\u3086\u308b\u4eba\u306b\u5bfe\u5fdc\u3059\u308b\u3001\u5e45\u5e83\u3044\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h2>\n\n<p class=\"wp-block-paragraph\">\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u5168\u54e1\u306e\u80a9\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306b\u3088\u3063\u3066\u30cb\u30fc\u30ba\u304c\u7570\u306a\u308a\u3001\u5909\u9769\u306e\u6bb5\u968e\u3082\u7570\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u3092\u3001Webex \u306f\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3053\u3067 Webex \u306f\u3001UCaaS\u3001CCaaS\u3001CPaaS \u306e\u6a5f\u80fd\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u3067\u306f\u3001\u7dca\u5bc6\u306b\u9023\u643a\u3055\u308c\u305f\u3053\u308c\u3089\u306e\u96a3\u63a5\u6a5f\u80fd\u3092\u4f7f\u3044\u3001\u9867\u5ba2\u306e\u597d\u307f\u3084\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u5bfe\u8a71\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u5916\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8a2d\u8a08\u3057\u305f\u306e\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u5f93\u696d\u54e1\u3001\u30c1\u30fc\u30e0\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3053\u3068\u306b\u3088\u308a\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u304a\u3044\u3066\u3001\u5168\u54e1\u304c\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u3067\u3059\u3002<a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a>\u3001<a href=\"https:\/\/help.webex.com\/ja-jp\/landing\/ld-n2x4hk6-WebexContactCenterEnterprise\/Agent\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<strong> E<\/strong>nterprise<\/a>\u3001<a href=\"https:\/\/www.webex.com\/us\/en\/solutions\/industries\/government.html#:~:text=Webex%20Contact%20Center%20Enterprise%20for%20Government%20can%20support%20up%20to,Transform%20your%20organization.\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center for Government<\/a>\u3001<a href=\"https:\/\/www.webex.com\/content\/dam\/www\/us\/en\/documents\/pdf\/webex-cxb-and-essentials_cm-6259.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Customer Experience Essentials \u304a\u3088\u3073 Basic<\/a>\u3001<a href=\"https:\/\/cpaas.webex.com\/products\/webex-connect\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Connect <\/a>\u306a\u3069\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<br\/><br\/><br\/><br\/><br\/>      <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/picture-5.jpg\" alt=\"\u3042\u3089\u3086\u308b\u4eba\u306e\u305f\u3081\u306e\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">5. \u67d4\u8edf\u306a\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u3001\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c<\/h2>\n\n<p class=\"wp-block-paragraph\">\u30af\u30e9\u30a6\u30c9\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u4fca\u654f\u6027\u3092\u6d3b\u304b\u3057\u3001\u5c06\u6765\u3092\u898b\u636e\u3048\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u5237\u65b0\u3057\u307e\u3057\u3087\u3046\u3002Webex \u306a\u3089\u3001\u9069\u5207\u306a\u5c55\u958b\u30aa\u30d7\u30b7\u30e7\u30f3\uff08\u30d1\u30d6\u30ea\u30c3\u30af\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\uff09\u3068\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u5c0e\u5165\u65b9\u6cd5\u3092\u9078\u629e\u3067\u304d\u308b\u306e\u3067\u3001\u72b6\u6cc1\u306b\u5408\u308f\u305b\u305f\u30da\u30fc\u30b9\u3067\u5c0e\u5165\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Webex \u306f\u3001\u304a\u5ba2\u69d8\u56fa\u6709\u306e\u8981\u4ef6\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3066\u4fa1\u5024\u5b9f\u73fe\u307e\u3067\u306e\u6642\u9593\u77ed\u7e2e\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u65ad\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u67d4\u8edf\u306a\u30d7\u30e9\u30f3\/\u8acb\u6c42\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u751f\u7523\u6027\u306e\u6700\u5927\u5316\u3092\u56f3\u308a\u3001\u771f\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002    <\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/content\/dam\/www\/us\/en\/documents\/pdf\/contact-center-move-to-cloud-infographic-cm-6675.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/picture-6.jpg\" alt=\"Webex \u306e\u30af\u30e9\u30a6\u30c9\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5909\u9769\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">6. \u5f37\u529b\u306a\u696d\u754c\u7d71\u5408\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/h2>\n\n<p class=\"wp-block-paragraph\">Webex\u306f\u3001<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N30000008YM3bEAG\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>\u3001<a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/202570\/webex-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesk<\/a>\u3001<a href=\"https:\/\/apphub.webex.com\/applications\/webex-contact-center-for-servicenow\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow<\/a>\u3001<a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/web-apps\/cisco.webex-contact-center-microsoft-team?exp=ubp8\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Teams<\/a>\u3001<a href=\"https:\/\/www.calabrio.com\/cisco-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Calabrio\u306a\u3069<\/a>\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u7c21\u5358\u306b\u7d71\u5408\u3057\u3066\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4eba\u3001\u77e5\u8b58\u3001\u30a2\u30a4\u30c7\u30a2\u3092\u3064\u306a\u3052\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u7c21\u5358\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/apphub.webex.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AppHub\u3092<\/a>\u3054\u89a7\u304f\u3060\u3055\u3044\u3002    <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/05\/Webex-Saleforce-integration-blog-image.jpg\" alt=\"\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">Webex Contact Center \u3067\u3001\u8a18\u61b6\u306b\u6b8b\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b<\/h2>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/08\/picture-8.jpg\" alt=\"Webex Contact Center \u3067\u3001\u8a18\u61b6\u306b\u6b8b\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\" class=\"wp-image-423043\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">Webex \u306f\u3001\u304a\u5ba2\u69d8\u304c\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u4fe1\u5ff5\u3092\u3082\u3063\u3066\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 Webex \u306e\u9867\u5ba2\u4f53\u9a13\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u304c\u6f5c\u5728\u7684\u306a\u554f\u984c\u306b\u6c17\u3065\u304f\u524d\u306b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3046\u3059\u308c\u3070\u3001\u300c\u6700\u521d\u306e\u30b3\u30fc\u30eb\u3067\u306e\u89e3\u6c7a\u300d\u304b\u3089\u300c\u30b3\u30fc\u30eb\u306a\u3057\u3067\u306e\u89e3\u6c7a\u300d\u3078\u3068\u8ee2\u63db\u3067\u304d\u307e\u3059\u3002\u6700\u65b0\u306e <a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center <\/a>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u81ea\u5df1\u5b66\u7fd2\u578b\u3067\u3042\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u7d71\u5408\u3055\u308c\u305f\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002  Webex Contact Center \u306f\u5358\u4e00\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308a\u3001\u9867\u5ba2\u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3001IT \u90e8\u9580\u306b\u81f3\u308b\u307e\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u73fe\u4ee3\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3068\u30d3\u30b8\u30cd\u30b9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u67d4\u8edf\u3067\u5305\u62ec\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u4e2d\u3067\u3057\u305f\u3089\u3001\u305c\u3072\u5f53\u793e\u306e<strong><a href=\"https:\/\/use.webex.com\/contact-sales?lang=ja\" target=\"_blank\" rel=\"noreferrer noopener\">\u55b6\u696d\u30c1\u30fc\u30e0<\/a><\/strong>\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002Webex \u304c\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3088\u308a\u5b89\u5168\u3067\u3001\u4fe1\u983c\u6027\u304c\u9ad8\u304f\u3001\u9769\u65b0\u7684\u306a\u3046\u3048\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u304c\u53ef\u80fd\u3067\u3059\u3002\u3054\u9023\u7d61\u306e\u969b\u306f\u3001\u5177\u4f53\u7684\u306a\u30cb\u30fc\u30ba\u306b\u3064\u3044\u3066\u3054\u76f8\u8ac7\u3044\u305f\u3060\u304d\u3001<a href=\"https:\/\/www.webex.com\/whats-new\" target=\"_blank\" rel=\"noreferrer noopener\">\u6700\u65b0\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30e9\u30a4\u30d6\u30c7\u30e2\u3092\u3054\u4e88\u7d04\u3044\u305f\u3060\u3051\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u95a2\u9023\u30da\u30fc\u30b8\uff1a<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.webex.com\/whats-new\" target=\"_blank\" rel=\"noopener\" title=\"\">\u65b0\u7740\u60c5\u5831\u30da\u30fc\u30b8<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/gp\/forrester-tei-contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"\">Webex Contact Center \u306e Total Economic Impact<sup>TM<\/sup>\uff08\u7dcf\u5408\u7684\u306a\u7d4c\u6e08\u52b9\u679c\uff09\u8abf\u67fb<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webexone.com\" target=\"_blank\" rel=\"noopener\" title=\"\">WebexOne 2024<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noopener\" title=\"\">Webex Contact Center<\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u65e5\u306e\u3088\u3046\u306a\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067 [&hellip;]<\/p>\n","protected":false},"author":5567,"featured_media":424986,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[15792,8311,15224,15794,15243,10987,4758,15786,15788],"class_list":["post-428945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-ai-","tag-webex-assistant-ja","tag-webex-contact-center-ja-2","tag-15794","tag---ja","tag-10987","tag-4758","tag-15786","tag--ai"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI \u3092\u6d3b\u7528\u3057\u305f Webex Contact Center \u304c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u5f79\u7acb\u3064 6 \u3064\u306e\u7406\u7531 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/six-reasons-ai-powered-webex-contact-center-deliver-exceptional-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \u3092\u6d3b\u7528\u3057\u305f Webex Contact Center \u304c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u5f79\u7acb\u3064 6 \u3064\u306e\u7406\u7531 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u4eca\u65e5\u306e\u3088\u3046\u306a\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/six-reasons-ai-powered-webex-contact-center-deliver-exceptional-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta 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