Webex AI Agent<\/strong><\/a> \u304c\u3053\u308c\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\nWebex AI Agent \u306f\u3001\u554f\u984c\u306e\u89e3\u6c7a\u6cd5\u304c\u898b\u3064\u3051\u3089\u308c\u306a\u3044\u9867\u5ba2\u306e\u82db\u7acb\u3061\u3092\u89e3\u6d88\u3059\u308b\u3001\u5bfe\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u751f\u6210 AI \u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u3067\u3059\u3002AI Agent \u306f\u3001\u81ea\u7136\u306a\u6d41\u308c\u306e\u4f1a\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4e2d\u65ad\u3001\u8a02\u6b63\u3001\u3042\u308b\u3044\u306f\u8a71\u984c\u306e\u5909\u66f4\u306b\u57fa\u3065\u3044\u3066\u4f1a\u8a71\u306e\u6d41\u308c\u3092\u5909\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u53cb\u9054\u3068\u8a71\u3059\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u7c21\u5358\u3067\u3059\u3002 <\/p>\n\n\n\n
AI Agent \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4f01\u696d\u306b AI \u7af6\u4e89\u3067\u512a\u4f4d\u306b\u7acb\u3064\u305f\u3081\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002\u591a\u7a2e\u591a\u69d8\u306a\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u3057\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u7d44\u7e54\u3067\u3088\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3067\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3067\u3059\u3002 <\/p>\n\n\n\n
Webex AI Agent \u306e\u30ea\u30ea\u30fc\u30b9\u306b\u3088\u308a\u3001\u30ed\u30dc\u30c3\u30c8\u306e\u3088\u3046\u306b\u53d7\u3051\u7b54\u3048\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u65e5\u3005\u306f\u7d42\u308f\u308a\u3001\u660e\u308b\u3044\u672a\u6765\u3078\u3068\u8db3\u3092\u8e0f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n
AI \u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u30e9\u30ac\u30fc\u30c9\u306e\u9055\u3044\uff1a\u7d44\u7e54\u3092 AI \u30ea\u30fc\u30c0\u30fc\u306b\u3059\u308b\u8981\u56e0<\/h2>\n\n\n\n \u79c1\u305f\u3061\u306e\u8abf\u67fb\u3067\u4f7f\u7528\u3057\u305f\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\u3067\u306f\u3001\u30e9\u30ac\u30fc\u30c9\uff08\u9045\u308c\u3092\u53d6\u3063\u3066\u3044\u308b\u7d44\u7e54\uff09\u3001\u30d5\u30a9\u30ed\u30ef\u30fc\u3001\u30da\u30fc\u30b9\u30e1\u30fc\u30ab\u30fc\u3001\u30ea\u30fc\u30c0\u30fc\u3068\u3044\u3046\u30ab\u30c6\u30b4\u30ea\u3067\u7d44\u7e54\u3092\u5206\u985e\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u96e2\u8077\u7387\u304c\u9ad8\u3044\u7d44\u7e54\u306b\u5171\u901a\u3059\u308b\u7279\u6027\u3068\u3001\u305d\u308c\u3068\u306f\u9006\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u96e2\u8077\u7387\u304c\u4f4e\u3044\u7d44\u7e54\u306b\u5171\u901a\u3059\u308b\u7279\u6027\u3092\u767a\u898b\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n
\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u7d44\u7e54\u3068\u305d\u3046\u3067\u306a\u3044\u7d44\u7e54\u306e\u5dee\u3092\u6c7a\u5b9a\u4ed8\u3051\u308b\u8981\u56e0\u306f\u4f55\u306a\u306e\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n
AI \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u7d44\u7e54\u306e 76% <\/strong>\u304c\u3001CX \u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u4fdd\u3059\u308b\u5177\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3001AI \u306b\u3088\u3063\u3066\u751f\u3058\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u30e9\u30ac\u30fc\u30c9\u306e\u5dee\u306f\u9855\u8457\u306b\u306a\u308b\u4e00\u65b9\u3067\u3059\u3002<\/p>\n\n\n\n\u8abf\u67fb\u7d50\u679c\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001AI \u306b\u3088\u3063\u3066 CX \u30ea\u30fc\u30c0\u30fc\u306e\u5730\u4f4d\u3092\u78ba\u4fdd\u3057\u3066\u3044\u308b\u7d44\u7e54\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u3063\u3066 AI \u3092\u5b9f\u88c5\u3057\u3001\u4e3b\u8981\u306a\u6307\u6a19\u3092\u5927\u5e45\u306b\u6539\u5584\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n\u9867\u5ba2\u3078\u306e\u5f71\u97ff<\/strong><\/p>\n\n\n\nAI \u99c6\u52d5\u578b\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3088\u308a\u4eba\u9593\u7684\u304b\u3064\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u3042\u308a\u3001\u6709\u52b9\u6027\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n
\n\u30ea\u30fc\u30c0\u30fc\u306f AI \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066 CSAT \u30b9\u30b3\u30a2\u3092 92% <\/strong>\u5411\u4e0a\u3055\u305b\u3066\u3044\u308b\u4e00\u65b9\u3001AI \u30e9\u30ac\u30fc\u30c9\u3067\u306e\u30b9\u30b3\u30a2\u6539\u5584\u7387\u306f 50%<\/strong> \u3092\u4e0b\u56de\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n\u30ea\u30fc\u30c0\u30fc\u306e 61%<\/strong> \u306f AI \u3092\u5229\u7528\u3057\u3066\u7a4d\u6975\u7684\u306b\u9867\u5ba2\u306b\u624b\u3092\u5dee\u3057\u4f38\u3079\u3066\u3044\u308b\u4e00\u65b9\u3001\u30e9\u30ac\u30fc\u30c9\u306e\u3046\u3061\u3001\u540c\u3058\u3088\u3046\u306a\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u306e\u306f\u308f\u305a\u304b 6%<\/strong> \u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/li>\n\n\n\n\u30ea\u30fc\u30c0\u30fc\u306e 84%<\/strong> \u306f AI \u3092\u4f7f\u7528\u3057\u3066\u901a\u8a71\u306e\u4fdd\u7559\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3066\u3044\u307e\u3059\u304c\u3001AI \u30e9\u30ac\u30fc\u30c9\u3067\u306e\u4fdd\u7559\u6642\u9593\u306f\u307e\u3063\u305f\u304f\u77ed\u7e2e\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n\n\n\n\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3078\u306e\u5168\u4f53\u7684\u306a\u5f71\u97ff\u306b\u95a2\u3057\u3066\u306f\u3001\u30ea\u30fc\u30c0\u30fc\u3068\u30e9\u30ac\u30fc\u30c9\u306e\u9593\u3067\u306e\u9055\u3044\u304c\u969b\u7acb\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n
\nAI \u30ea\u30fc\u30c0\u30fc\u306e\u5834\u5408\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3067\u5927\u5909\u6e80\u8db3\u3057\u305f\u3068\u3044\u3046\u8a55\u4fa1\u3092\u5360\u3081\u3066\u3044\u308b\u306e\u306f 70%<\/strong> \u3067\u3057\u305f\u3002\u4e00\u65b9\u3001\u30e9\u30ac\u30fc\u30c9\u306e\u5834\u5408\u306f\u3001\u5927\u5909\u6e80\u8db3\u3057\u305f\u3068\u8a55\u4fa1\u3057\u305f\u9867\u5ba2\u306f\u308f\u305a\u304b 2%<\/strong> \u3067\u3057\u305f\u3002<\/li>\n\n\n\n\u30e9\u30ac\u30fc\u30c9\u306e NPS \u306f 43<\/strong> \u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001AI \u30ea\u30fc\u30c0\u30fc\u306e NPS \u306f 70<\/strong> \u3067\u3059\u3002 <\/li>\n<\/ul>\n\n\n\n\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u5f71\u97ff<\/strong><\/p>\n\n\n\nAI \u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3068\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5287\u7684\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002AI Assistant \u306e\u5c0e\u5165\u304c\u5e83\u307e\u308b\u4e2d\u3001\u89e3\u6c7a\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u306b\u3082\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u3082\u3001\u524d\u9014\u6709\u671b\u306a\u5f71\u97ff\u304c\u73fe\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n
\nAI \u30ea\u30fc\u30c0\u30fc\u306e\u7d44\u7e54\u3067\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e 73%<\/strong> \u304c AI \u306b\u3088\u308b\u652f\u63f4\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u4e00\u65b9\u3001AI \u30e9\u30ac\u30fc\u30c9\u3067\u306f 10% <\/strong>\u3060\u3051\u3067\u3059\u3002<\/li>\n\n\n\nAI \u3092\u5c0e\u5165\u3057\u3066\u5b9a\u7740\u5316\u3057\u3066\u3044\u308b\u7d44\u7e54\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u304c\u6e1b\u3063\u3066\u3044\u307e\u3059\u3002\u5bfe\u7167\u7684\u306b\u3001AI \u3092\u5e83\u7bc4\u306b\u5c0e\u5165\u3057\u3066\u306a\u3044\u7d44\u7e54\u3067\u306f\u3001\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u304c 56% <\/strong>\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002 <\/li>\n<\/ul>\n\n\n\n\u7d50\u679c\u306f\u9855\u8457\u3067\u3059\u3002<\/p>\n\n\n\n
\n\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u306f\u3001AI \u30ea\u30fc\u30c0\u30fc\u306e\u5834\u5408\u306f 68%<\/strong>\u3001AI \u3092\u5c0e\u5165\u3057\u3066\u3044\u306a\u3044\u7d44\u7e54\u3067\u306f 1% <\/strong>\u306b\u3082\u6e80\u305f\u306a\u3044\u307b\u3069\u3067\u3059\u3002<\/li>\n\n\n\nCX \u30ea\u30fc\u30c0\u30fc\u683c\u306e\u7d44\u7e54\u306e 24%<\/strong> \u306f\u3001AI \u3092\u4f7f\u7528\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u80fd\u529b\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n\u4f01\u696d\u3078\u306e\u5f71\u97ff<\/strong><\/p>\n\n\n\n\u30b7\u30b9\u30b3\u306e AI Agent \u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3067 AI \u304c\u8003\u616e\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3092\u683c\u7d0d\u3059\u308b CRM \u3092\u306f\u3058\u3081\u3068\u3059\u308b\u591a\u7a2e\u591a\u69d8\u306a\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u3092\u7c21\u5358\u306b\u7d71\u5408\u3057\u3066\u3001\u89e3\u6c7a\u306b\u5411\u3051\u305f\u60c5\u5831\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u53d6\u308a\u8fbc\u3080\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n
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