{"id":429847,"date":"2024-10-23T05:17:42","date_gmt":"2024-10-23T12:17:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e6%9c%aa%e6%9d%a5%e3%81%ab%e5%90%91%e3%81%91%e3%81%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e5%a4%a7%e6%94%b9\/"},"modified":"2024-12-09T06:10:42","modified_gmt":"2024-12-09T14:10:42","slug":"revolutionizing-customer-experience-webex-ai-powered-innovations","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/revolutionizing-customer-experience-webex-ai-powered-innovations\/","title":{"rendered":"\u672a\u6765\u306b\u5411\u3051\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5927\u6539\u9769\uff1a AI \u3092\u6d3b\u7528\u3057\u305f Webex\u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3"},"content":{"rendered":"\n<p><br><br>\u672c\u65e5\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30c6\u30fc\u30de\u306b\u3057\u305f\u30b7\u30b9\u30b3\u306e\u4e3b\u8981\u306a\u5e74\u6b21\u30a4\u30d9\u30f3\u30c8\u3067\u3042\u308b <a href=\"http:\/\/www.webexone.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">WebexOne<\/a> \u3067\u3001\u79c1\u305f\u3061\u306f <a href=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/experiences-amplified-with-power-of-webex-and-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webex \u3068 AI \u306e\u529b\u306b\u3088\u308b\u5145\u5b9f\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\"> \u3053\u308c\u306f\u3001\u73fe\u72b6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u76ee\u7684\u3068\u3059\u308b\u753b\u671f\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u306f\u3001\u30cb\u30fc\u30ba\u304c\u4e88\u60f3\u3055\u308c\u3066\u3001\u304d\u308f\u3081\u3066\u3064\u306a\u304c\u308a\u306e\u5f37\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u884c\u308f\u308c\u308b\u6469\u64e6\u306e\u306a\u3044\u4e16\u754c\u306b\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u3001\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u3067\u3001\u4eba\u9593\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3088\u3046\u306a\u611f\u899a\u304c\u3042\u308a\u3001\u3057\u304b\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30b9\u30c6\u30c3\u30d7\u3067\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30eb\u5316\u3055\u308c\u305f\u76f4\u611f\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u3059\u3002\u3053\u308c\u306f\u8ab0\u3082\u304c\u77e5\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u304c\u3001\u901a\u5e38\u3001\u3053\u3046\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b9f\u73fe\u3059\u308b\u306e\u306f\u53e3\u3067\u8a00\u3046\u307b\u3069\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002   <\/span><\/p>\n\n\n\n<p><strong>\u305d\u3053\u3067\u3054\u7d39\u4ecb\u3059\u308b\u306e\u304c\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3059\u3001Webex Customer Experience \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3067\u3059\u3002<\/strong> \u30b7\u30b9\u30b3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5927\u3005\u7684\u306b\u6539\u5584\u3059\u308b\u552f\u4e00\u306e\u65b9\u6cd5\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5148\u3092\u898b\u8d8a\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001AI \u306b\u3088\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u4eba\u9593\u306b\u3088\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u9593\u3067\u9069\u5207\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a2d\u8a08\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306b\u3064\u306a\u304c\u308a\u306e\u306a\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u3082\u305f\u3089\u3059\u8ab2\u984c\u3092\u6392\u9664\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u304c\u6c42\u3081\u308b\u3088\u3046\u306a\u6469\u64e6\u306e\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u52b9\u679c\u7684\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30b7\u30b9\u30b3\u306e\u76ee\u6a19\u306f\u3001\u3088\u308a\u601d\u616e\u6df1\u304f\u3001\u3088\u308a\u4eba\u9593\u7684\u3067\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3048\u308b\u3088\u3046\u3001\u7d44\u7e54\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u304d\u308f\u3081\u3066\u8907\u96d1\u306a\u554f\u984c\u3092\u542b\u3081\u3001\u3042\u3089\u3086\u308b\u554f\u984c\u3092\u6570\u65e5\u3067\u306f\u306a\u304f\u6570\u5206\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u6ce8\u76ee\u3059\u3079\u304d\u767a\u8868\u306e\u3044\u304f\u3064\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Webex AI Agent for Webex Contact Center \u306e\u3054\u7d39\u4ecb<\/h2>\n\n\n\n<p>\u9867\u5ba2\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u3044\u3082\u306e\u306e\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u81ea\u4f53\u306b\u8ab2\u984c\u304c\u4f34\u3044\u307e\u3059\u3002\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7b2c\u4e00\u6ce2\u306f\u671f\u5f85\u5916\u308c\u3067\u3057\u305f\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u30ed\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u3068\u67d4\u8edf\u6027\u306e\u306a\u3044\u30e1\u30cb\u30e5\u30fc\u3067\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u89e3\u6c7a\u7b56\u304c\u898b\u3064\u304b\u3089\u306a\u304b\u3063\u305f\u305f\u3081\u3067\u3059\u3002 <\/p>\n\n\n\n<p><strong>Webex AI Agent \u3092\u3054\u7d39\u4ecb<\/strong>\u3057\u307e\u3059\u3002\u307e\u3063\u305f\u304f\u65b0\u3057\u3044\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u5927\u6539\u9769\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u76ee\u7684\u306b\u3001\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u81ea\u52d5\u5316\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u672c\u7269\u306e\u4eba\u9593\u3068\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u3088\u3046\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u554f\u984c\u3092\u89e3\u6c7a\u306b\u5c0e\u304f\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002AI \u306b\u3088\u308b\u6700\u521d\u306e\u5bfe\u5fdc\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5c01\u3058\u8fbc\u3081\u3067\u306f\u306a\u304f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u91cd\u8996\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002Webex AI Agent \u3067\u306f\u3001\u3088\u308a\u4eba\u9593\u3089\u3057\u304f\u52b9\u679c\u7684\u306a\u5370\u8c61\u3092\u9867\u5ba2\u306b\u4e0e\u3048\u308b\u3001\u30b9\u30de\u30fc\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u76f4\u611f\u7684\u306a\u3084\u308a\u3068\u308a\u304c\u5b9f\u73fe\u3057\u307e\u3059  <\/p>\n\n\n\n<p>2025 \u5e74\u521d\u3081\u306b\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308b\u4e00\u822c\u63d0\u4f9b\u306b\u5148\u99c6\u3051\u3066\u3001\u73fe\u5728\u30c8\u30e9\u30a4\u30a2\u30eb\u7248\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/webex-ai-agent-oct-25-jp.jpg\" alt=\"\" class=\"wp-image-429783\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/webex-ai-agent-oct-25-jp.jpg 1280w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/webex-ai-agent-oct-25-jp-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>AI Agent Studio<\/strong><\/h2>\n\n\n\n<p>AI Agent \u3092\u69cb\u7bc9\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u3088\u3046\u3001<strong>AI Agent Studio<\/strong> \u3068\u3044\u3046\u65b0\u3057\u3044\u8a2d\u8a08\u30c4\u30fc\u30eb\u3082\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3059\u3002\u6bd4\u985e\u306e\u306a\u3044\u62e1\u5f35\u6027\u3092\u5099\u3048\u3001\u975e\u5e38\u306b\u4f7f\u3044\u3084\u3059\u3044 AI Agent Studio \u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3068 IT \u7ba1\u7406\u8005\u304c\u7c21\u5358\u306b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3066\u5c55\u958b\u3067\u304d\u307e\u3059\u3002AI Agent Studio \u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u97f3\u58f0\u307e\u305f\u306f\u30c7\u30b8\u30bf\u30eb\u306e AI Agent \u3092\u6570\u5206\u3067\u5c55\u958b\u3057\u3001\u3069\u306e AI \u30e2\u30c7\u30eb\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u304b\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1425\" height=\"877\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/ai-agent-studio.jpg\" alt=\"\" class=\"wp-image-426855\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/ai-agent-studio.jpg 1425w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/ai-agent-studio-768x473.jpg 768w\" sizes=\"auto, (max-width: 1425px) 100vw, 1425px\" \/><\/figure>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u3067\u3001Webex AI Agent \u304c\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u51e6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u89e3\u6c7a\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u529b\u3092\u4fe1\u983c\u3059\u308b\u3067\u3057\u3087\u3046\u3002Webex AI Agent Studio \u306e\u4e00\u822c\u63d0\u4f9b\u306f 2025 \u5e74\u306e\u521d\u3081\u306b\u4e88\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cisco AI Assistant for Webex Contact Center<\/h2>\n\n\n\n<p>\u9867\u5ba2\u5bfe\u5fdc\u30c1\u30fc\u30e0\u304c\u60c5\u5831\u904e\u591a\u3084\u591a\u3059\u304e\u308b\u624b\u52d5\u30d7\u30ed\u30bb\u30b9\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b5\u30dd\u30fc\u30c8\u306e\u6b20\u5982\u306b\u82e6\u52b4\u3059\u308b\u3053\u3068\u306f\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u3053\u3068\u304b\u3089\u30b7\u30b9\u30b3\u304c\u958b\u767a\u3057\u305f\u306e\u304c\u3001Cisco AI Assistant for the Webex Contact Center \u3067\u3059\u3002\u3053\u306e AI Assistant \u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u591a\u5fd9\u3092\u6975\u3081\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u304c\u53ef\u80fd\u306a\u9650\u308a\u624b\u52d5\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u6b21\u306e\u3088\u3046\u306b\u3057\u3066\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5fdc\u7b54\u306e\u63d0\u6848<\/strong>\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4ee3\u308f\u308a\u306b AI \u304c\u5fdc\u7b54\u3059\u308b\u3088\u3046\u63a8\u5968\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5185\u5bb9\u306e\u8981\u7d04<\/strong>\uff1a\u3059\u3079\u3066\u306e\u901a\u8a71\u3092\u660e\u78ba\u304b\u3064\u7c21\u6f54\u306b\u6587\u66f8\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u8981\u7d04<\/strong>\uff1a\u3053\u308c\u307e\u3067\u8a71\u3057\u5408\u308f\u308c\u3066\u304d\u305f\u5185\u5bb9\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u8981\u7d04\u3057\u3066\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3089\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u901a\u8a71\u3092\u5f15\u304d\u7d99\u304e\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4e2d\u65ad\u3055\u308c\u305f\u901a\u8a71\u306e\u8981\u7d04<\/strong>\uff1a\u63a5\u7d9a\u304c\u5207\u65ad\u3055\u308c\u305f\u5834\u5408\u3001\u901a\u8a71\u304c\u518d\u958b\u3055\u308c\u305f\u3068\u304d\u306b\u9867\u5ba2\u304c\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3055\u306a\u304f\u3066\u3082\u6e08\u3080\u3088\u3046\u3001\u901a\u8a71\u3092\u8981\u7d04\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e2d\u65ad\u3055\u308c\u305f\u3068\u3053\u308d\u304b\u3089\u4f1a\u8a71\u3092\u7d9a\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a6\u30a7\u30eb\u30d3\u30fc\u30a4\u30f3\u30b0<\/strong>\uff1a\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u5146\u5019\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u81ea\u52d5\u7684\u306b\u7279\u5b9a\u3057\u3066\u4f11\u61a9\u3092\u4fc3\u3057\u305f\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u3068\u304d\u306b\u5fc3\u8eab\u306e\u5065\u5eb7\u306b\u5f71\u97ff\u304c\u751f\u3058\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u4ee5\u4e0a\u306e\u6a5f\u80fd\u3092\u30d9\u30fc\u30bf\u7248\u30c8\u30e9\u30a4\u30a2\u30eb\u3067\u304a\u8a66\u3057\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u4e00\u822c\u63d0\u4f9b\u306f 2025 \u5e74\u306e\u521d\u3081\u306b\u4e88\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div id=\"video_popup_block_f74596e0a305d427d7cd3721856f7dc4\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6363442224112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6363442224112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6363442224112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6363442224112\" data-video-id=\"6363442224112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>AI \u3092\u6d3b\u7528\u3057\u305f\u5206\u6790\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/h2>\n\n\n\n<p>Webex AI \u306f\u500b\u3005\u306e\u3042\u3089\u3086\u308b\u901a\u8a71\u3092\u3088\u308a\u52b9\u679c\u7684\u306a\u3082\u306e\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5927\u898f\u6a21\u306b\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u304b\u3064\u52b9\u7387\u7684\u306b\u904b\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u3001<strong>AI \u3092\u6d3b\u7528\u3057\u305f\u30c8\u30d4\u30c3\u30af\u5206\u6790<\/strong>\u3092\u4f7f\u7528\u3057\u3066\u3001\u901a\u8a71\u306e\u8981\u7d04\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u73fe\u5728\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u8981\u56e0\u3092\u3059\u3070\u3084\u304f\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001<strong>\u81ea\u52d5 CSAT <\/strong><strong>\u63a1\u70b9<\/strong>\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u904b\u7528\u30c7\u30fc\u30bf\u3068\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5229\u7528\u3057\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5168\u4f53\u3092\u8a55\u4fa1\u3057\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7121\u8996\u3059\u308b\u9867\u5ba2\u306e\u4e00\u822c\u7684\u306a\u554f\u984c\u3092\u89e3\u6c7a\u306b\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u202f\u3053\u308c\u3089\u306e\u65b0\u3057\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3088\u3063\u3066\u53ef\u80fd\u306b\u306a\u308b\u65b0\u3057\u3044\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u304c\u65b0\u3057\u304f\u6d6e\u4e0a\u3057\u305f\u8ab2\u984c\u3092\u3059\u3050\u306b\u89e3\u6c7a\u3057\u3001\u5c06\u6765\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u60f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c8\u30d4\u30c3\u30af\u5206\u6790\u306f\u73fe\u5728\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5 CSAT \u63a1\u70b9\u306f 2025 \u5e74 1 \u6708\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002 <\/p>\n\n\n<div id=\"video_popup_block_a0f7f05e6d6ade5fe2fbd2e42a2f919c\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6363442218112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6363442218112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6363442218112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6363442218112\" data-video-id=\"6363442218112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1425\" height=\"877\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/elevate-customer-experiences-by-delivering.jpg\" alt=\"\" class=\"wp-image-426876\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/elevate-customer-experiences-by-delivering.jpg 1425w, https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/elevate-customer-experiences-by-delivering-768x473.jpg 768w\" sizes=\"auto, (max-width: 1425px) 100vw, 1425px\" \/><\/figure>\n\n\n\n<p><br>Webex Customer Experience \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5091\u51fa\u3057\u305f\u5b58\u5728\u306b\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u305d\u306e\u9ad8\u5ea6\u306a\u81ea\u52d5\u5316\u3068\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u3042\u3089\u3086\u308b\u30bd\u30fc\u30b9\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u6a5f\u80fd\u3001\u305d\u3057\u3066\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30eb\u5316\u3055\u308c\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u51fa\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30ed\u30fc\u30b3\u30fc\u30c9\u306e\u30c4\u30fc\u30eb\u3067\u3001\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u69cb\u7bc9\u3057\u3066\u63a5\u7d9a\u3057\u3001\u771f\u306e\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b9f\u73fe\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u610f\u56f3\u306b\u6cbf\u3046\u3053\u3068\u3082\u3001\u89e3\u6c7a\u306b\u5411\u3051\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u3053\u3068\u3082\u3001\u671f\u5f85\u3092\u8d85\u3048\u308b\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30b7\u30b9\u30b3\u306e\u5c02\u5fc3\u3068\u30d3\u30b8\u30e7\u30f3\u306f\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u9bae\u660e\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002Webex Customer Experience \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u5b8c\u6210\u306b\u95a2\u9023\u3057\u305f\u6700\u8fd1\u306e\u3044\u304f\u3064\u304b\u306e\u767a\u8868\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9\u306b\u5bfe\u3059\u308b\u30b7\u30b9\u30b3\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u660e\u3089\u304b\u306b\u7269\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>Webex \u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u524d\u9032\u3055\u305b\u308b\u305f\u3081\u306b\u5353\u8d8a\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4fe1\u983c\u3067\u304d\u308b\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u3001\u7d44\u7e54\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u306b\u50be\u6ce8\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u76ee\u6a19\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b Webex \u304c\u3069\u308c\u3060\u3051\u652f\u63f4\u3067\u304d\u308b\u304b\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u3001\u305c\u3072\u3001Webex \u306e<a href=\"https:\/\/use.webex.com\/contact-sales?lang=ja\" target=\"_blank\" rel=\"noreferrer noopener\">\u55b6\u696d\u30c1\u30fc\u30e0<\/a>\u306b\u9023\u7d61\u3057\u3066\u6700\u65b0\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30e9\u30a4\u30d6\u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u304a\u5ba2\u69d8\u56fa\u6709\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u3064\u3044\u3066\u3082\u3054\u76f8\u8ac7\u3044\u305f\u3060\u3051\u307e\u3059\u3002 <\/p>\n\n\n\n<p><strong>\u95a2\u9023\u30da\u30fc\u30b8\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/newsroom.cisco.com\/c\/r\/newsroom\/en\/us\/a\/y2024\/m10\/cisco-announces-new-webex-ai-agent-and-ai-solutions-for-the-contact-center-to-transform-customer-experiences.html\" target=\"_blank\" rel=\"noopener\">\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/experiences-amplified-with-power-of-webex-and-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webex \u3068 AI \u306e\u529b\u306b\u3088\u308b\u5145\u5b9f\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a><span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\"> <\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cpaas.webex.com\/products\/webex-connect\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Connect<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u65e5\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9 [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":429848,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14921,1584],"tags":[4597,15870,15875,15881,15879,4835,15179,1890,15883,15786],"class_list":["post-429847","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-ai","category-customer-experience","tag-ai-ja","tag-ai-agent-ja","tag-ai-","tag-cisco-ai-assistant-ja","tag-communications-platform-as-a-service-cpaas-ja","tag-webex-contact-center-ja","tag-webexone-ja-2","tag-1890","tag-15883","tag-15786"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u9769\uff1aWebexOne \u306e\u65b0\u3057\u3044 Webex AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/title>\n<meta name=\"description\" content=\"WebexOne \u3067\u306f\u3001Webex AI Agent\u3001AI Agent Studio\u3001Webex Contact Center \u5411\u3051 Cisco AI Assistant\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u5206\u6790\u6a5f\u80fd\u5f37\u5316\u306a\u3069\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u65b0\u3057\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u63a5\u7d9a\u3055\u308c\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u304d\u304f\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/revolutionizing-customer-experience-webex-ai-powered-innovations\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u9769\uff1aWebexOne \u306e\u65b0\u3057\u3044 Webex AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\" \/>\n<meta property=\"og:description\" content=\"WebexOne \u3067\u306f\u3001Webex AI Agent\u3001AI Agent Studio\u3001Webex Contact Center \u5411\u3051 Cisco AI Assistant\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u5206\u6790\u6a5f\u80fd\u5f37\u5316\u306a\u3069\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u65b0\u3057\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u63a5\u7d9a\u3055\u308c\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u304d\u304f\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/revolutionizing-customer-experience-webex-ai-powered-innovations\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-23T12:17:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-09T14:10:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2024\/10\/webexone-customer-experience-neon-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" 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