{"id":433648,"date":"2025-03-18T08:59:19","date_gmt":"2025-03-18T15:59:19","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-ai-agent-%e3%81%ae%e4%b8%80%e8%88%ac%e6%8f%90%e4%be%9b%ef%bc%88%e8%8b%b1%e8%aa%9e%e7%89%88%ef%bc%89%e3%82%92%e7%99%ba%e8%a1%a8%ef%bc%9acx-%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e6%99%82%e4%bb%a3\/"},"modified":"2025-08-08T07:09:19","modified_gmt":"2025-08-08T14:09:19","slug":"announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/","title":{"rendered":"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\uff08\u82f1\u8a9e\u7248\uff09\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099"},"content":{"rendered":"\n<p>\u73fe\u5728\u306e\u5e02\u5834\u306b\u304a\u3044\u3066\u5f37\u529b\u306a\u9867\u5ba2\u95a2\u4fc2\u306e\u69cb\u7bc9\u3092\u4fc3\u9032\u3059\u308b\u306b\u306f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u5275\u51fa\u3057\u3066\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u304c\u3001\u591a\u304f\u306e\u7d44\u7e54\u306f\u53b3\u3057\u304f\u306a\u308a\u7d9a\u3051\u308b\u9867\u5ba2\u304b\u3089\u306e\u8981\u6c42\u306b\u5bfe\u5fdc\u3059\u308b\u306e\u306b\u56db\u82e6\u516b\u82e6\u3057\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u4eba\u304c\u4f53\u9a13\u3057\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u4eba\u9593\u306e\u62c5\u5f53\u8005\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u554f\u984c\u306e\u89e3\u6c7a\u306b\u884c\u304d\u8a70\u307e\u3063\u305f\u3068\u304d\u306f\u82db\u7acb\u3064\u3082\u306e\u3067\u3059\u3002\u5f93\u6765\u306e\u67d4\u8edf\u6027\u306b\u6b20\u3051\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306f\u3001\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u3053\u3068\u306f\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u4f55\u5ea6\u3082\u30b3\u30fc\u30eb\u3092\u8ee2\u9001\u3055\u308c\u3066\u3001\u305d\u306e\u305f\u3073\u306b\u9867\u5ba2\u304c\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u306f\u3081\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3067\u306f\u6642\u9593\u306e\u7121\u99c4\u3067\u3059\u3002  <\/p>\n\n\n\n<p>\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3088\u308a\u591a\u304f\u306e\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u5909\u5316\u3057\u3064\u3064\u3042\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u95a2\u3057\u3066\u6700\u8fd1\u884c\u308f\u308c\u305f<a href=\"https:\/\/www.webex.com\/gp\/futurum-research-customer-experiences-AI-2024.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u8abf\u67fb<\/a>\u3067\u306f\u3001\u9867\u5ba2\u306e 59% \u304c\u73fe\u5728\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u3067\u306f\u4e0d\u5341\u5206\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4e00\u65b9\u3067\u3001\u52b9\u7387\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u7136\u306a\u3084\u308a\u53d6\u308a\u304c\u3067\u304d\u308b\u3068\u3057\u305f\u3089\u3001\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u9032\u3093\u3067\u5229\u7528\u3059\u308b\u3068\u56de\u7b54\u3057\u305f\u9867\u5ba2\u306f 94% \u306b\u3082\u4e0a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>2025 \u5e74 3 \u6708 31 \u65e5\u3088\u308a\u3001<a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent <\/a>\uff08\u82f1\u8a9e\u7248\uff09\u304c\u4e00\u822c\u63d0\u4f9b\uff08GA\uff09\u958b\u59cb\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u73fe\u5728 CX \u3092\u963b\u5bb3\u3057\u3066\u3044\u308b\u8ab2\u984c\u306b\u5bfe\u51e6\u3059\u308b\u306b\u306f\u3001\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u4e0d\u53ef\u6b20\u3068\u306a\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3063\u305f\u304f\u65b0\u3057\u3044 Webex AI Agent \u306e\u3054\u7d39\u4ecb<\/h2>\n\n\n\n<p>Webex \u304c CX \u306b\u4f34\u3046\u8ab2\u984c\u306e\u89e3\u6c7a\u7b56\u3068\u3057\u3066\u63b2\u3052\u3066\u3044\u308b <a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience\/contact-center\/customers.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent<\/a> \u306f\u3001\u5e45\u5e83\u3044\u30c1\u30e3\u30cd\u30eb\u3067\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3057\u3001\u9867\u5ba2\u306e\u76ee\u7684\uff08\u30a4\u30f3\u30c6\u30f3\u30c8\uff09\u3092\u7406\u89e3\u3057\u3066\u3001\u3057\u304b\u3082\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u7136\u306a\u3084\u308a\u53d6\u308a\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u771f\u306b\u7406\u89e3\u3057\u3066\u7c21\u5358\u306b\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b\u5b9f\u5728\u306e\u62c5\u5f53\u8005\u3068\u8a71\u3059\u3068\u304d\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u30c7\u30b8\u30bf\u30eb\u3084\u97f3\u58f0\u3067\u306e\u3084\u308a\u53d6\u308a\u304c\u81ea\u7136\u3067\u76f4\u89b3\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u306a\u308b\u306e\u3067\u3059\u3002Webex AI Agent \u3092\u57fa\u76e4\u306b\u69cb\u7bc9\u3055\u308c\u305f\u81ea\u5f8b\u578b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001LLM \u3068\u751f\u6210 AI \u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u304b\u3089\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30a4\u30f3\u30c6\u30f3\u30c8\u3092\u7406\u89e3\u3057\u3066\u5373\u6642\u306b\u5224\u65ad\u3057\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u9069\u5207\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5b9f\u884c\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u4f1a\u8a71\u306e\u9014\u4e2d\u3067\u9867\u5ba2\u306e\u512a\u5148\u4e8b\u9805\u304c\u5909\u308f\u3063\u305f\u5834\u5408\u3001Webex AI Agent \u306f\u305d\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9069\u5fdc\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3082\u3001\u30c8\u30d4\u30c3\u30af\u304c\u5909\u308f\u3063\u305f\u3068\u3057\u3066\u3082\u554f\u984c\u306e\u8a73\u7d30\u3092\u8a18\u61b6\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u9867\u5ba2\u304c\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001Webex AI Agent \u306f\u696d\u52d9\u306e\u5408\u7406\u5316\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002\u5e74\u4e2d\u7121\u4f11 24 \u6642\u9593\u4f53\u5236\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b Webex AI Agent \u306b\u3088\u3063\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5bfe\u5fdc\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u91cf\u304c\u6e1b\u308b\u305f\u3081\u3067\u3059\u3002\u8ca0\u62c5\u304c\u6e1b\u3063\u305f\u5206\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u304b\u3089\u306e\u8907\u96d1\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u4fa1\u5024\u3042\u308b\u6642\u9593\u3092\u3088\u308a\u591a\u304f\u8cbb\u3084\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5272\u308a\u632f\u308a\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u4ed5\u4e8b\u306b\u5bfe\u3059\u308b\u4e0d\u6e80\u3084\u9ad8\u3044\u96e2\u8077\u7387\u306b\u3064\u306a\u304c\u308b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30c8\u30ec\u30b9\u304c\u6e1b\u308a\u307e\u3059\u3002  <\/p>\n\n\n<div id=\"video_popup_block_78297cb3b49752bc8153f50cc815207f\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6370157297112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6370157297112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6370157297112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6370157297112\" data-video-id=\"6370157297112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u76f4\u611f\u7684\u306b\u8a2d\u8a08<\/h2>\n\n\n\n<p>\u307b\u3068\u3093\u3069\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u69cb\u7bc9\u3059\u308b\u306e\u3082\u5c55\u958b\u3059\u308b\u306e\u3082\u56f0\u96e3\u3067\u3059\u3002\u4e00\u65b9\u3001Webex AI Agent Studio \u3068\u3044\u3046\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30ed\u30fc\u30b3\u30fc\u30c9\/\u30ce\u30fc\u30b3\u30fc\u30c9\u306e\u8a2d\u8a08\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3067\u3082\u97f3\u58f0\u307e\u305f\u306f\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3068 IT \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306e\u4e21\u8005\u304c\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9023\u643a\u3057\u3066\u7279\u5b9a\u306e\u65e5\u5e38\u7684\u307e\u305f\u306f\u983b\u7e41\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3059\u308b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u958b\u767a\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n\n\n<p>Webex AI Agent \u306f\u3001CRM\u3001ERP\u3001HR \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u306e\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u7c21\u5358\u306b\u7d71\u5408\u3067\u304d\u307e\u3059\u3002\u65e2\u5b58\u306e\u30d3\u30b8\u30cd\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a\u3059\u308b\u3060\u3051\u3067\u3001\u4e88\u7d04\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u5909\u66f4\u304b\u3089\u30d5\u30e9\u30a4\u30c8\u306e\u4e88\u7d04\u307e\u3067\u306e\u3042\u3089\u3086\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u306b Webex AI Agent \u3067\u3059\u3050\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u65e2\u5b58\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u305f\u30d5\u30a1\u30a4\u30eb\u3001\u3042\u308b\u3044\u306f Studio \u3067\u76f4\u63a5\u4f5c\u6210\u3057\u305f\u30d5\u30a1\u30a4\u30eb\u3092\u67d4\u8edf\u306b\u4f7f\u7528\u3057\u3066\u3001Webex AI Agent \u3092\u30a4\u30f3\u30b9\u30bf\u30f3\u30c8 \u30d3\u30b8\u30cd\u30b9 \u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-agent-reschdule-appointment.jpg\" alt=\"\" class=\"wp-image-432611\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-agent-reschdule-appointment.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-agent-reschdule-appointment-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-agent-reschdule-appointment-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u305f\u30e2\u30fc\u30c9\u3092\u9078\u629e<\/h2>\n\n\n\n<p>Webex AI Agent \u306f\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u3057\u3066\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3082\u3001\u81ea\u5f8b\u578b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u3057\u3066\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u5f8b\u578b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5834\u5408\u306f\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f1a\u8a71\u578b\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u7136\u306a\u5fdc\u7b54\u3092\u8fd4\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u5927\u3005\u7684\u306a\u624b\u52d5\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u884c\u308f\u306a\u304f\u3066\u3082\u3001\u5e45\u5e83\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3057\u3001\u4f1a\u8a71\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5931\u308f\u305a\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30c8\u30d4\u30c3\u30af\u9593\u3092\u9077\u79fb\u3059\u308b\u3088\u3046\u306b\u7c21\u5358\u306b\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5b8c\u5168\u306b\u81ea\u5f8b\u7684\u306a\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u5c0e\u5165\u3059\u308b\u6e96\u5099\u304c\u6574\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u4f53\u9a13\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u67d4\u8edf\u6027\u3082\u3042\u308b\u3002\u30b9\u30af\u30ea\u30d7\u30c8\u306f\u3001\u9ad8\u5ea6\u306b\u5236\u5fa1\u3055\u308c\u305f\u3001\u6c7a\u5b9a\u8ad6\u7684\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u5fdc\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3067\u304d\u308b\u304b\u3001\u53ef\u80fd\u6027\u306f\u7121\u9650\u5927\u3067\u3059<\/h2>\n\n\n\n<p>Webex AI Agent \u306f\u3001\u3042\u3089\u3086\u308b\u696d\u754c\u3067\u306e\u5e45\u5e83\u3044\u30b1\u30fc\u30b9\u306b\u6d3b\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u3069\u3053\u304b\u3089\u59cb\u3081\u308b\u3079\u304d\u304b\u5224\u65ad\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u91cd\u8981\u306a\u306e\u306f\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u81ea\u7136\u306b\u6eb6\u3051\u8fbc\u3093\u3067\u3001\u73fe\u5728\u306e CX \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u5185\u3067\u4f7f\u308f\u308c\u3066\u3044\u308b\u878d\u901a\u306e\u5229\u304b\u306a\u3044\u30c4\u30fc\u30eb\u306b\u7f6e\u304d\u63db\u308f\u308b\u3053\u3068\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5834\u5408\u3001\u3053\u308c\u306f\u3001\u65e2\u5b58\u306e IVR \u30b7\u30b9\u30c6\u30e0\u3092 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u7f6e\u304d\u63db\u3048\u3066\u9867\u5ba2\u304b\u3089\u306e\u65e5\u5e38\u7684\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u3055\u305b\u3001\u3053\u3046\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3055\u305b\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3067\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<p>\u3042\u3089\u3086\u308b\u696d\u7a2e\u306b\u304a\u3044\u3066\u9069\u5207\u306a\u6d3b\u7528\u4e8b\u4f8b\u304c\u3042\u308b\u3068\u306f\u8a00\u3048\u3001Webex \u306e\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306f\u3001\u6700\u521d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u30bb\u30fc\u30eb\u30b9\u3001HR\u3001IT \u306e\u5404\u90e8\u9580\u3067\u52b9\u7387\u5316\u3092\u76ee\u7684\u306b Webex AI Agent \u3092\u5229\u7528\u3057\u3066\u3001\u305d\u306e\u6a5f\u80fd\u3092\u30c6\u30b9\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-agent-front-door-1.jpg\" alt=\"\" class=\"wp-image-433650\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-agent-front-door-1.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-agent-front-door-1-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-agent-front-door-1-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u5f37\u529b\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u8fc5\u901f\u306a ROI<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Webex AI Agent \u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u7d76\u5927\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u8fc5\u901f\u306a ROI \u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong>\uff1a\u5e74\u4e2d\u7121\u4f11 24 \u6642\u9593\u4f53\u5236\u306e\u76f4\u611f\u7684\u304b\u3064\u81ea\u7136\u306a\u5bfe\u5fdc\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u521d\u56de\u554f\u3044\u5408\u308f\u305b\u3067\u306e\u89e3\u6c7a\u7387\u306e\u6539\u5584<\/strong>\uff1a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3067\u3082\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u63a5\u7d9a\u3057\u3066\u3001\u521d\u56de\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3078\u3068\u7684\u78ba\u306b\u3064\u306a\u3052\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u8cbb\u7528\u5bfe\u52b9\u679c<\/strong>\uff1a\u81ea\u52d5\u5316\u3055\u308c\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u306e\u5bfe\u5fdc\u7bc4\u56f2\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u4ef6\u8cbb\u304c\u9ad8\u3044\u96fb\u8a71\u3084 E \u30e1\u30fc\u30eb\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u4f34\u3046\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u304c\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u4f4e\u6e1b<\/strong>\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u304b\u304b\u308b\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u306b\u81ea\u52d5\u7684\u306b\u9867\u5ba2\u3092\u4ed6\u306e\u30ea\u30bd\u30fc\u30b9\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308c\u3070\u3001\u96e2\u8077\u306b\u3064\u306a\u304c\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u9632\u3050\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e<\/strong>\uff1a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u5316\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u76f4\u611f\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306e\u7d44\u307f\u5408\u308f\u305b\u3067\u3001\u8fc5\u901f\u306b\u5fdc\u7b54\u3057\u3066\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u653e\u68c4\u7387\u304c\u6e1b\u5c11\u3057\u3001\u9867\u5ba2\u96e2\u308c\u3082\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u904b\u7528\u52b9\u7387\u306e\u5411\u4e0a<\/strong>\uff1a\u8fc5\u901f\u306b\u958b\u767a\u3067\u304d\u3066\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u5c55\u958b\u304c\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u308b\u305f\u3081\u3001\u904b\u7528\u52b9\u7387\u306e\u5411\u4e0a\u3001\u4fa1\u5024\u5275\u51fa\u307e\u3067\u306e\u6642\u9593\u306e\u77ed\u7e2e\u304c\u4fc3\u9032\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u4f01\u696d\u304c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u9032\u5316\u3092\u53d7\u3051\u5165\u308c\u308b\u306b\u306f\u3001AI \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u5fc5\u9808\u3067\u3059<\/h2>\n\n\n\n<p>\u9867\u5ba2\u306e\u671f\u5f85\u306e\u9ad8\u307e\u308a\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001CX \u306e\u72b6\u6cc1\u306f\u6025\u901f\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002CX \u306e\u9032\u5316\u306b\u5408\u308f\u305b\u3066\u3001CX \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3082\u9032\u5316\u3055\u305b\u306a\u3051\u308c\u3070\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3067\u304d\u307e\u305b\u3093\u3002\u3053\u306e\u9032\u5316\u306b\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3068\u306a\u308b\u306e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067 AI \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002  <\/p>\n\n\n\n<p>\u6280\u8853\u7684\u306a\u524d\u9032\u3068\u306f\u88cf\u8179\u306b\u3001\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u4eca\u3067\u3082\u4e3b\u306b\u4e8b\u5f8c\u5bfe\u5fdc\u7684\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u5f15\u304d\u7d9a\u304d\u6642\u4ee3\u9045\u308c\u306e\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u3068\u3001\u305d\u308c\u305e\u308c\u306b\u5b64\u7acb\u3057\u305f\u30c7\u30fc\u30bf\u30b5\u30a4\u30ed\u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u76f4\u89b3\u7684\u3067\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u306e\u3064\u306a\u304c\u308a\u3092\u611f\u3058\u3055\u305b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u304c\u56f0\u96e3\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9ad8\u307e\u308a\u7d9a\u3051\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30fc<strong> \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bb\u30f3\u30bf\u30fc<\/strong>\u306b\u9032\u5316\u3055\u305b\u3066\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3092\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u51e6\u3059\u308b\u6a5f\u4f1a\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b7\u30b9\u30b3\u306e\u304a\u5ba2\u69d8\u306b CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304d\u305f\u9577\u5e74\u306e\u7d4c\u9a13\u3092\u57fa\u306b\u3001Webex \u3067\u306f\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u306b\u9032\u5316\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u9808\u3068\u306a\u308b\u3001\u6b21\u306e\u8981\u7d20\u3092\u7279\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b<\/strong>\uff1a\u81ea\u52d5\u5316\u3055\u308c\u305f\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u9867\u5ba2\u306b\u50cd\u304d\u639b\u3051\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5e74\u4e2d\u7121\u4f11 24 \u6642\u9593\u4f53\u5236\u306e\u3044\u3064\u3067\u3082\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u69cb\u7bc9\u3059\u308b<\/strong>\uff1aAI \u3068\u306e\u81ea\u7136\u3067\u9b45\u529b\u7684\u306a\u3084\u308a\u53d6\u308a\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u5fc5\u8981\u3068\u3059\u308b\u3068\u304d\u306b\u968f\u6642\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a4\u30f3\u30c6\u30f3\u30c8\u3078\u306e\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b<\/strong>\uff1a\u5fc5\u9808\u306e\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u306b CX \u30c4\u30fc\u30eb\u3092\u63a5\u7d9a\u3057\u3066\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\u3092\u7406\u89e3\u3057\u305f\u81ea\u52d5\u5bfe\u5fdc\u306b\u3088\u3063\u3066\u9867\u5ba2\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u305d\u306e\u5834\u3067\u89e3\u6c7a\u3057\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u9632\u304e\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>AI \u3067\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u3092\u5f37\u5316\u3059\u308b<\/strong>\uff1aAI \u3092\u6d3b\u7528\u3057\u305f\u30c4\u30fc\u30eb\u3067\u3001\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u5f93\u696d\u54e1\u3084\u30ea\u30fc\u30c0\u30fc\u3092\u652f\u63f4\u3057\u3001\u65b0\u3057\u3044\u30ec\u30d9\u30eb\u306e\u52b9\u7387\u6027\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5206\u6790\u3092\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u3052\u308b<\/strong>\uff1a\u5f37\u529b\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u4e00\u90e8\u306e\u7d44\u7e54\u3067\u306f\u4ee5\u4e0a\u306e\u8981\u7d20\u3092\u3059\u3067\u306b 1 \u3064\u304b 2 \u3064\u63a1\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u304c\u3001Webex \u306e\u7d4c\u9a13\u304b\u3089\u3059\u308b\u3068\u3001\u6700\u3082\u52b9\u679c\u304c\u3042\u308b\u306e\u306f\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u3059\u3079\u3066\u306e\u8981\u7d20\u3092\u7d71\u5408\u3057\u3066\u3001\u3088\u304f\u8003\u3048\u3089\u308c\u305f\u52b9\u679c\u7684\u304b\u3064\u4eba\u9593\u7684\u306a\u3084\u308a\u53d6\u308a\u3092\u4f5c\u308a\u4e0a\u3052\u308b\u3068\u3001\u5927\u304d\u306a\u6210\u679c\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u6b21\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n\n\n\n<p>AI \u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u9069\u5207\u306b\u5229\u7528\u3059\u308c\u3070\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u305f\u307e\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u3082\u306e\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Webex AI Agent \u306e\u76ee\u7684\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3068\u540c\u6642\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u7387\u7684\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u6226\u7565\u7684\u306b\u5b9f\u88c5\u3055\u308c\u305f AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u77ac\u304f\u9593\u306b\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u751f\u7523\u6027\u3068\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3092\u63a8\u9032\u3057\u307e\u3059\u3002\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u308f\u305a\u304b\u6570\u304b\u6708\u3067\u6295\u8cc7\u53ce\u76ca\u7387\uff08ROI\uff09\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769\u306b\u53d6\u308a\u7d44\u3080\u7528\u610f\u304c\u3067\u304d\u305f\u3089\u3001\u8a73\u7d30\u306b\u3064\u3044\u3066<a href=\"https:\/\/use.webex.com\/contact-sales?lang=ja&amp;locale=US&amp;_gl=1*8q3xac*_gcl_au*NTYzMDIwODY1LjE3MzU3NDkzMzkuMTU2OTkyNDk5Mi4xNzM3MjI0MTAyLjE3MzcyMjQxMDI.\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089\u306e\u30d5\u30a9\u30fc\u30e0<\/a>\u3067\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u30e9\u30a4\u30d6\u30c7\u30e2\u3067 <a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent<\/a> \u306e\u52d5\u4f5c\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u60c5\u5831<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/redefining-whats-possible-for-employee-and-customer-experiences\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3078\u306e\u79fb\u884c<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent \u306e\u8a73\u7d30<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/whats-new\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u65b0\u6a5f\u80fd<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":5549,"featured_media":432632,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[16265,16114,16263,16261,16264,16266,1890,16268,15786,16267],"class_list":{"0":"post-433648","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-customer-experience","8":"tag-ai-","11":"tag-cx-","12":"tag-webex-ai-agent-ja","13":"tag-webex-ai-agent-studio-ja","14":"tag-1890","15":"tag--ai-","16":"tag-15786","17":"tag-16267"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099<\/title>\n<meta name=\"description\" content=\"Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099\" \/>\n<meta property=\"og:description\" content=\"Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-18T15:59:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T14:09:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\"},\"author\":{\"name\":\"Jay Patel\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\"},\"headline\":\"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\uff08\u82f1\u8a9e\u7248\uff09\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099\",\"datePublished\":\"2025-03-18T15:59:19+00:00\",\"dateModified\":\"2025-08-08T14:09:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\"},\"wordCount\":107,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg\",\"keywords\":[\"AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\",\"AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\",\"AI \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\",\"CX \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\",\"Webex AI Agent\",\"Webex AI Agent Studio\",\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\",\"\u4f01\u696d\u5411\u3051 AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\",\"\u9867\u5ba2\u4f53\u9a13\",\"\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\",\"url\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\",\"name\":\"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg\",\"datePublished\":\"2025-03-18T15:59:19+00:00\",\"dateModified\":\"2025-08-08T14:09:19+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\"},\"description\":\"Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg\",\"width\":2100,\"height\":1200},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\uff08\u82f1\u8a9e\u7248\uff09\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a\",\"name\":\"Jay Patel\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Jay Patel\"},\"description\":\"Jay is the SVP and GM Webex Customer Experience Solutions and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits. Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.\",\"sameAs\":[\"https:\/\/uk.linkedin.com\/in\/jay-patel-821a1\",\"https:\/\/x.com\/https:\/\/twitter.com\/jayeshrpatel\"],\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/j_patel\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099","description":"Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/","og_locale":"ja_JP","og_type":"article","og_title":"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099","og_description":"Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002","og_url":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/","og_site_name":"Webex Blog","article_published_time":"2025-03-18T15:59:19+00:00","article_modified_time":"2025-08-08T14:09:19+00:00","og_image":[{"width":2100,"height":1200,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg","type":"image\/jpeg"}],"author":"Jay Patel","twitter_misc":{"\u57f7\u7b46\u8005":"Jay Patel","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/"},"author":{"name":"Jay Patel","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a"},"headline":"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\uff08\u82f1\u8a9e\u7248\uff09\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099","datePublished":"2025-03-18T15:59:19+00:00","dateModified":"2025-08-08T14:09:19+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/"},"wordCount":107,"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg","keywords":["AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8","AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13","AI \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9","CX \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3","Webex AI Agent","Webex AI Agent Studio","\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc","\u4f01\u696d\u5411\u3051 AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3","\u9867\u5ba2\u4f53\u9a13","\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/","url":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/","name":"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg","datePublished":"2025-03-18T15:59:19+00:00","dateModified":"2025-08-08T14:09:19+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a"},"description":"Webex AI Agent \u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002AI \u304c\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u8cbb\u7528\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u524a\u6e1b\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/feature-webex-ai-agent.jpg","width":2100,"height":1200},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"Webex AI Agent \u306e\u4e00\u822c\u63d0\u4f9b\uff08\u82f1\u8a9e\u7248\uff09\u3092\u767a\u8868\uff1aCX \u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u305f\u6e96\u5099"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/df16a5761709e745dc8d89c7b21e3e4a","name":"Jay Patel","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e1039716c008fc0698b73126f099feb9a55da7d8475635083e26c3072e7be2d3?s=96&d=wp_user_avatar&r=g","caption":"Jay Patel"},"description":"Jay is the SVP and GM Webex Customer Experience Solutions and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences. Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits. Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.","sameAs":["https:\/\/uk.linkedin.com\/in\/jay-patel-821a1","https:\/\/x.com\/https:\/\/twitter.com\/jayeshrpatel"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/j_patel\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/433648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5549"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=433648"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/433648\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/432632"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=433648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=433648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=433648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}