{"id":433663,"date":"2025-03-18T08:51:07","date_gmt":"2025-03-18T15:51:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-calling-customer-assist-%e3%81%ae%e7%b4%b9%e4%bb%8b%ef%bc%9a%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%99%e3%82%8b%e3%81%99%e3%81%b9%e3%81%a6%e3%81%ae%e5%be%93\/"},"modified":"2025-06-15T20:57:02","modified_gmt":"2025-06-16T03:57:02","slug":"webex-calling-customer-assist-empower-employee-assist-customers-ai-powered-tools-webex-app","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/webex-calling-customer-assist-empower-employee-assist-customers-ai-powered-tools-webex-app\/","title":{"rendered":"Webex Calling Customer Assist \u306e\u7d39\u4ecb\uff1a\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u3092 Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5185\u306e AI \u3092\u6d3b\u7528\u3057\u305f\u30c4\u30fc\u30eb\u3067\u652f\u63f4"},"content":{"rendered":"\n

\u5730\u57df\u3054\u3068\u306b\u3042\u308b\u30ed\u30fc\u30ab\u30eb\u306e\u30d6\u30e9\u30f3\u30c1\u30aa\u30d5\u30a3\u30b9\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6700\u524d\u7dda\u3067\u3042\u308a\u3001\u305d\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3067\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u9854\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30aa\u30d5\u30a3\u30b9\u306b\u56fa\u6709\u306e\u8ab2\u984c\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u3059\u3070\u3084\u304f\u89e3\u6c7a\u3057\u3066\u5f37\u529b\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u3067\u3059\u3002\u3057\u304b\u3082\u3001\u3053\u306e\u8ab2\u984c\u306b\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c02\u4efb\u30b9\u30bf\u30c3\u30d5\u3084\u30c4\u30fc\u30eb\u306a\u3057\u3067\u5bfe\u51e6\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 <\/p>\n\n

\u3053\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8a8d\u8b58\u3092\u65b0\u305f\u306b\u3059\u308b\u305f\u3081\u306b\u3054\u7d39\u4ecb\u3059\u308b\u306e\u304c\u3001Webex Calling Customer Assist <\/a>\u3067\u3059\u3002\u3053\u306e\u5237\u65b0\u3055\u308c\u305f Webex Calling <\/a>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30d5\u30ed\u30f3\u30c8\u30e9\u30a4\u30f3\u30ef\u30fc\u30ab\u30fc\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u3001\u904b\u55b6\u30b9\u30bf\u30c3\u30d5\u3001\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u3092\u542b\u3081\u3001\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30c4\u30fc\u30eb\u3067\u3042\u3089\u3086\u308b\u30b3\u30fc\u30eb\u3092\u3088\u308a\u8fc5\u901f\u3067\u30b9\u30de\u30fc\u30c8\u304b\u3064\u52b9\u7387\u7684\u306a\u3084\u308a\u53d6\u308a\u306b\u5909\u3048\u3066\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n

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\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b<\/h2>\n\n

\u9867\u5ba2\u3092\u91cd\u8996\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u512a\u5148\u4e8b\u9805\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306e\u9593\u3067\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u3053\u3067\u3054\u7d39\u4ecb\u3057\u305f\u3044\u306e\u304c\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u7c21\u5358\u304b\u3064\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b 2 \u3064\u306e\u6a5f\u80fd\u3067\u3059\u3002 <\/p>\n\n

\"\"<\/figure>\n\n

\u30af\u30ea\u30c3\u30af\u901a\u8a71<\/strong>\uff1a\u30af\u30ea\u30c3\u30af\u901a\u8a71\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u306f Web \u30d7\u30ec\u30bc\u30f3\u30b9\u304b\u3089\u76f4\u63a5\u3001\u97f3\u58f0\u307e\u305f\u306f\u30d3\u30c7\u30aa\u3067\u4f01\u696d\u306b\u9023\u7d61\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30af\u30ea\u30c3\u30af\u901a\u8a71\u306f\u30b7\u30f3\u30d7\u30eb\u3067\u4f7f\u3044\u3084\u3059\u304f\u3001\u30b2\u30b9\u30c8\u30e6\u30fc\u30b6\u30fc\u8a8d\u8a3c\u306e\u5fc5\u8981\u304c\u306a\u3044\u30b9\u30c8\u30ec\u30b9\u30d5\u30ea\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u3059\u3002\u73fe\u5728\u3001\u30af\u30ea\u30c3\u30af\u901a\u8a71\u306f\u97f3\u58f0\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u30022025 \u5e74\u4e0b\u534a\u671f\u306b\u306f\u30d3\u30c7\u30aa\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n

\u9ad8\u5ea6\u306a\u81ea\u52d5\u30a2\u30c6\u30f3\u30c0\u30f3\u30c8<\/strong>\uff1a\u4e00\u65b0\u3055\u308c\u305f\u81ea\u52d5\u30a2\u30c6\u30f3\u30c0\u30f3\u30c8\u3067\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u8a8d\u8b58\u304c\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u767a\u4fe1\u8005\u304c\u97f3\u58f0\u306e\u6848\u5185\u306b\u5f93\u3063\u3066\u7c21\u5358\u306b\u30e1\u30cb\u30e5\u30fc\u3092\u79fb\u52d5\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ad\u30fc\u30d1\u30c3\u30c9\u3067\u306e\u9762\u5012\u306a\u5165\u529b\u304c\u4e0d\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u97f3\u58f0\u5408\u6210\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u6848\u5185\u3092\u4f5c\u6210\u3059\u308b\u306e\u3082\u3001\u9867\u5ba2\u3092\u76ee\u7684\u306e\u30e1\u30cb\u30e5\u30fc\u306b\u52b9\u7387\u7684\u306b\u6848\u5185\u3067\u304d\u308b\u3088\u3046\u8907\u6570\u30ec\u30d9\u30eb\u306e\u30e1\u30cb\u30e5\u30fc\u3092\u4f5c\u6210\u3057\u3066\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3059\u308b\u306e\u3082\u7c21\u5358\u3067\u3059\u3002\u9ad8\u5ea6\u306a\u81ea\u52d5\u30a2\u30c6\u30f3\u30c0\u30f3\u30c8\u306f\u3001Webex Calling Professional \u30e9\u30a4\u30bb\u30f3\u30b9\u3067 2025 \u5e74\u4e0b\u534a\u671f\u304b\u3089 \u8ffd\u52a0\u6599\u91d1\u306a\u3057\u3067\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u3092\u652f\u63f4<\/h2>\n\n

\u4eca\u56de\u5c0e\u5165\u3059\u308b AI Assistant for Agents<\/strong> \u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u304c\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u3059\u3067\u306b\u4f7f\u3063\u3066\u3044\u308b\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u4e0a\u306e Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b AI \u30c4\u30fc\u30eb\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u307e\u3059\u3002\u900f\u904e\u7684\u306b\u5c0e\u5165\u3055\u308c\u3001\u7c21\u5358\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3060\u3051\u3067\u5229\u7528\u3067\u304d\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u306b\u3088\u308b\u4e2d\u65ad\u3082\u306a\u304f\u306a\u308b\u305f\u3081\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3001\u3088\u308a\u8fc5\u901f\u3001\u3088\u308a\u52b9\u7387\u7684\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n

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\u30e9\u30a4\u30d6\u30b3\u30fc\u30eb\u306e\u8981\u7d04<\/strong>\uff1a\u3053\u306e\u5f37\u529b\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u901a\u8a71\u4e2d\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6587\u5b57\u8d77\u3053\u3057\u3001\u7ffb\u8a33\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30a2\u30a4\u30c6\u30e0\u3001\u30e1\u30e2\u3001\u30b3\u30fc\u30eb\u306e\u8981\u7d04\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u624b\u66f8\u304d\u3067\u30e1\u30e2\u3092\u53d6\u3089\u306a\u304f\u3066\u3082\u3001\u4f1a\u8a71\u306e\u3042\u3089\u3086\u308b\u8a73\u7d30\u304c\u78ba\u5b9f\u306b\u8a18\u9332\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n

\"\"<\/figure>\n\n

\u8981\u7d04\u306e\u5171\u6709<\/strong>\uff1aCustomer Assist \u3067\u306f\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u304b\u3064\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30b3\u30fc\u30eb\u3092\u8ee2\u9001\u3067\u304d\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u30b3\u30fc\u30eb\u3092\u8ee2\u9001\u3059\u308b\u3068\u304d\u306b\u8981\u7d04\u3092\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u8ee2\u9001\u5148\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u91cd\u8981\u306a\u8a73\u7d30\u3092\u3059\u3050\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u7740\u4fe1\u30b3\u30fc\u30eb Toast\uff08\u901a\u77e5\uff09\u306b\u306f\u30b3\u30fc\u30eb\u306e\u6982\u8981\u304c\u8868\u793a\u3055\u308c\u3001\u30b3\u30fc\u30eb\u306b\u5fdc\u7b54\u3059\u308b\u3068\u5b8c\u5168\u306a\u8981\u7d04\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u4fdd\u7559\u6642\u9593\u304c\u6392\u9664\u3055\u308c\u3001\u9867\u5ba2\u304c\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u3082\u306a\u304f\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

\u901a\u8a71\u5f8c\u306e\u8981\u7d04<\/strong>\uff1a\u3069\u306e\u30b3\u30fc\u30eb\u3067\u3082\u3001\u901a\u8a71\u5f8c\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30b3\u30fc\u30eb\u306e\u8981\u7d04\u3001\u30e1\u30e2\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30a2\u30a4\u30c6\u30e0\u3001\u6587\u5b57\u8d77\u3053\u3057\u306b Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5185\u3067\u76f4\u63a5\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u5927\u91cf\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3059\u308b\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u306b\u95a2\u3059\u308b\u5206\u6790\u60c5\u5831\u3068\u4f1a\u8a71\u304c\u8a18\u9332\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u304c\u5408\u7406\u5316\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u304c\u5411\u4e0a\u3059\u308b\u3068\u3044\u3046\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5411\u3051 AI Assistant \u306f 2025 \u5e74\u306b\u5c0e\u5165\u3055\u308c\u307e\u3059\u3002\u901a\u8a71\u5f8c\u306e\u8981\u7d04\u306f\u3059\u3067\u306b\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u30e9\u30a4\u30d6\u30b3\u30fc\u30eb\u306e\u8981\u7d04\u3068\u8981\u7d04\u306e\u5171\u6709\u306f\u30012025 \u5e74\u4e0b\u534a\u671f\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002 <\/p>\n\n

\u3059\u3079\u3066\u306e\u4f1a\u8a71\u3067\u5353\u8d8a\u3057\u305f\u54c1\u8cea\u3092\u5b9f\u73fe<\/h2>\n\n

\u771f\u306e\u610f\u5473\u3067\u9867\u5ba2\u3092\u91cd\u8996\u3057\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u4f1a\u8a71\u304c\u6700\u9ad8\u6c34\u6e96\u306e\u54c1\u8cea\u306b\u9054\u3059\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u306f\u305a\u3067\u3059\u3002\u4f1a\u8a71\u306e\u54c1\u8cea\u3092\u4fdd\u8a3c\u3059\u308b\u306b\u306f\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306b\u3001\u4f1a\u8a71\u3092\u76e3\u8996\u3057\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u4ecb\u5165\u3059\u308b\u305f\u3081\u306e\u52b9\u679c\u7684\u306a\u30c4\u30fc\u30eb\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u9ad8\u54c1\u8cea\u306e\u4f1a\u8a71\u3068\u3044\u3046\u6210\u679c\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u3001Webex Calling Customer Assist \u306f Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5f37\u529b\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3068\u30b3\u30fc\u30c1\u30f3\u30b0\u30c4\u30fc\u30eb\u3092\u7d44\u307f\u8fbc\u307f\u307e\u3059\u3002\u4eca\u9031\u3001\u9593\u3082\u306a\u304f\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u3055\u3089\u306b 2 \u3064\u306e\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n

\"\"<\/figure>\n\n

\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u5411\u3051\u30b3\u30fc\u30eb\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8<\/strong>\uff1a\u3053\u306e AI \u3092\u6d3b\u7528\u3057\u305f\u6a5f\u80fd\u306f\u3001\u4f1a\u8a71\u3067\u306e\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u53ef\u8996\u6027\u3092\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306f Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3079\u3066\u306e\u901a\u8a71\u4e2d\u30b3\u30fc\u30eb\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u304c\u691c\u51fa\u3055\u308c\u305f\u5834\u5408\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306f\u30b3\u30fc\u30eb\u306e\u8981\u7d04\u3092\u78ba\u8a8d\u3057\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30a6\u30a3\u30b9\u30d1\u30fc\u3067\u4ecb\u5165\u3059\u308b\u3053\u3068\u3082\u3001\u30b3\u30fc\u30eb\u306b\u5272\u308a\u8fbc\u3080\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u3088\u308a\u5927\u304d\u306a\u6210\u679c\u3092\u4e0a\u3052\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u5411\u3051\u30b3\u30fc\u30eb\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u306f\u30012025 \u5e74\u4e0b\u534a\u671f\u306b\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

\u30b3\u30fc\u30eb\u30ad\u30e5\u30fc\u306e\u8a18\u9332<\/strong>\uff1a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u54c1\u8cea\u7ba1\u7406\u306b\u4e0d\u53ef\u6b20\u306a\u6a5f\u80fd\u3068\u3057\u3066\u3001\u30ad\u30e5\u30fc\u306e\u8a18\u9332\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6700\u9ad8\u57fa\u6e96\u3092\u6e80\u305f\u3059\u3088\u3046\u306b\u3001\u4f01\u696d\u304c\u30dd\u30ea\u30b7\u30fc\u306b\u57fa\u3065\u304f\u8a18\u9332\u30eb\u30fc\u30eb\u3092\u5b9f\u88c5\u3067\u304d\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30ad\u30e5\u30fc\u306e\u8a18\u9332\u306f\u30012025 \u5e74\u7b2c 2 \u56db\u534a\u671f\u306b\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

\u30b3\u30fc\u30eb\u306e\u65b0\u305f\u306a\u6642\u4ee3\u306b\u5411\u3051\u3066\u3001\u3055\u3089\u306b\u65b0\u6a5f\u80fd\u3092\u8ffd\u52a0<\/h2>\n\n

Webex \u3067\u306f\u3001\u30b3\u30fc\u30eb\u306f\u30d3\u30b8\u30cd\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u5fc3\u3067\u3042\u308b\u3053\u3068\u3092\u8e0f\u307e\u3048\u3001\u3053\u306e 3 \u5e74\u9593\u306b\u308f\u305f\u3063\u3066\u5730\u57df\u306e\u30ed\u30fc\u30ab\u30eb\u30aa\u30d5\u30a3\u30b9\u304c\u3088\u308a\u52b9\u7387\u7684\u3001\u52b9\u679c\u7684\u304b\u3064\u5927\u898f\u6a21\u306b\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u559c\u3070\u3057\u3044\u3053\u3068\u306b\u3001\u73fe\u5728\u3001\u4e16\u754c\u4e2d\u3067 145,000 \u4eba\u3092\u8d85\u3048\u308b Webex Calling \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n

Webex Calling Customer Assist \u306f\u3001\u9867\u5ba2\u3092\u91cd\u8996\u3057\u305f Calling \u6226\u7565\u306e\u9032\u5316\u5f62\u3067\u3059\u3002\u3053\u306e AI \u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f Webex Customer Experience Essentials \u3092\u7f6e\u304d\u63db\u3048\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u65e2\u5b58\u306e Essentials \u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u3001\u30ad\u30e5\u30fc\u306f\u3059\u3079\u3066\u3001\u8ffd\u52a0\u6599\u91d1\u306a\u3057\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b Customer Assist \u306b\u79fb\u884c\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n

\u73fe\u5728\u3001Flex\u3001Wholesale\u3001\u304a\u3088\u3073 Webex for Government \u3092\u3054\u5229\u7528\u306e\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u304c\u30011 \u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d $30 \u3067 Webex Calling Customer Assist \u3092\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002\u6765\u5e74 1 \u5e74\u9593\u306b\u308f\u305f\u308a\u3001Webex \u306f Customer Assist \u3092\u3055\u3089\u306b\u5f37\u5316\u3059\u3079\u304f\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3001\u904b\u7528\u306e\u5408\u7406\u5316\u3092\u56f3\u308b\u3068\u3068\u3082\u306b\u3001\u3059\u3079\u3066\u306e\u30b3\u30fc\u30eb\u3067\u6700\u5927\u306e\u6210\u679c\u3092\u4e0a\u3052\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u65b0\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3066\u3044\u304f\u3064\u3082\u308a\u3067\u3059\u3002\u3053\u308c\u306f\u3001Enterprise Connect \u3067\u306e\u753b\u671f\u7684\u306a Webex Calling \u306e\u767a\u8868<\/a>\u306e\u4e00\u3064\u3067\u3042\u308a\u3001\u59cb\u307e\u308a\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u4eca\u5f8c\u306e\u65b0\u6a5f\u80fd\u3092\u304a\u898b\u9003\u3057\u306a\u304f\uff01 <\/p>\n\n

\u95a2\u9023\u8cc7\u6599\uff1a<\/h2>\n\n

Webex Calling<\/a><\/p>\n\n

Enterprise Connect \u3067\u306e Calling \u306e\u767a\u8868\u3092\u78ba\u8a8d<\/a><\/p>\n\n

Webex Calling Customer Assist \u306e\u6982\u8981<\/a><\/p>\n\n

Webex Calling Customer Assist \u306b\u95a2\u3059\u308b eBook<\/a><\/p>\n\n

\u30b7\u30b9\u30b3\u306b\u3088\u308b\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9<\/a><\/p>\n\n

\u55b6\u696d\u62c5\u5f53\u8005\u306b\u554f\u3044\u5408\u308f\u305b\u308b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Webex Calling Customer Assist \u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u3088\u308a\u8fc5\u901f\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3059\u308b\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f \u3001Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5554,"featured_media":432153,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8018],"tags":[4597,16284,15787,8329,16283,15786],"class_list":["post-433663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration","tag-ai-ja","tag-ai-assistant-for-agents-ja","tag-webex-ai-ja","tag-webex-calling-ja","tag-webex-","tag-15786"],"acf":[],"yoast_head":"\nWebex Calling Customer Assist \u306e\u7d39\u4ecb\uff1a\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30c4\u30fc\u30eb<\/title>\n<meta name=\"description\" content=\"Webex Calling Customer Assist \u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u3088\u308a\u8fc5\u901f\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3059\u308b\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f \u3001Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/collaboration\/webex-calling-customer-assist-empower-employee-assist-customers-ai-powered-tools-webex-app\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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