{"id":433664,"date":"2025-03-17T05:28:43","date_gmt":"2025-03-17T12:28:43","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e5%9e%8b-ai-%e3%81%b8%e3%81%ae%e7%a7%bb%e8%a1%8c%ef%bc%9a%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%a8%e9%a1%a7%e5%ae%a2%e3%81%ae%e4%bd%93%e9%a8%93\/"},"modified":"2025-08-08T07:03:28","modified_gmt":"2025-08-08T14:03:28","slug":"redefining-whats-possible-for-employee-and-customer-experiences","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/innovation-ai\/redefining-whats-possible-for-employee-and-customer-experiences\/","title":{"rendered":"\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3078\u306e\u79fb\u884c\uff1a\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u65b9\u6cd5"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u3053\u308c\u307e\u3067 10 \u5e74\u4ee5\u4e0a\u3001\u8077\u5834\u3067\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u65b9\u6cd5\u306f\u96fb\u8a71\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u4f1a\u8b70\u306e\u307e\u307e\u5909\u308f\u3063\u3066\u3044\u307e\u305b\u3093\u3002IP \u3067\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u3092\u7d71\u5408\u3059\u308b\u3068\u3044\u3046\u30d1\u30e9\u30c0\u30a4\u30e0\u306f\u529f\u3092\u594f\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u4ee5\u4e0a\u306e\u9032\u5316\u306f\u671b\u3081\u307e\u305b\u3093\u3002Webex \u306f\u4f55\u5e74\u306b\u3082\u308f\u305f\u3063\u3066\u30c1\u30e3\u30cd\u30eb\u3084\u30c7\u30d0\u30a4\u30b9\u306a\u3069\u306e\u9078\u629e\u80a2\u3092\u8ffd\u52a0\u3057\u3066\u304d\u305f\u3068\u306f\u3044\u3048\u3001\u57fa\u76e4\u3068\u306a\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u540c\u3058\u3067\u3059\u3002\u3053\u3053\u3067\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u306f\u3001\u4ed6\u306b\u4f55\u3092\u8ffd\u52a0\u3059\u308c\u3070\u3088\u3044\u304b\u3067\u306f\u306a\u304f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6839\u672c\u7684\u306b\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u72b6\u6cc1\u3092\u5909\u3048\u308b\u306e\u304c\u3001AI \u3067\u3059\u3002AI \u306f\u6a5f\u80fd\u62e1\u5f35\u306e\u4e00\u3064\u3068\u3044\u3046\u3060\u3051\u3067\u306a\u304f\u3001\u3088\u308a\u76f4\u611f\u7684\u304b\u3064\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u52b9\u679c\u306b\u512a\u308c\u305f\u6b21\u4e16\u4ee3\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u5411\u3051\u305f\u63a8\u9032\u529b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002Webex \u3067\u306f\u3001\u3053\u308c\u307e\u3067\u3042\u3089\u3086\u308b AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5148\u5c0e\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305f\u3068\u3048\u3070\u3001\u97f3\u58f0\u3001\u52d5\u753b\u3001\u8a00\u8a9e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u7d71\u5408\u3057\u3066\u3001\u53c2\u52a0\u8005\u5168\u54e1\u304c\u540c\u3058\u4f1a\u8b70\u5ba4\u306b\u3044\u308b\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u308b \u201cDistance Zero\u201d\u4f53\u9a13\u3092\u5275\u51fa\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Cisco AI Assistant \u3067\u306f\u751f\u6210 AI \u3092\u5229\u7528\u3057\u3066\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u6a5f\u80fd\u306b\u8cac\u4efb\u3042\u308b AI \u3092\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3046\u3057\u305f AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6b21\u306a\u308b\u9032\u5316\u306e\u5f62\u3068\u306a\u308b\u306e\u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3067\u3059\u3002\u3053\u308c\u306f\u3001AI \u304c\u672a\u7136\u306b\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u91cd\u8981\u306a\u4f1a\u8b70\u306e\u524d\u306b\u4f1a\u8b70\u5ba4\u306e\u554f\u984c\u3092\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u74b0\u5883\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u96fb\u529b\u4e8b\u696d\u8005\u304c\u5c40\u6240\u7684\u306a\u505c\u96fb\u3092\u691c\u51fa\u3057\u3066\u554f\u984c\u306e\u62e1\u5927\u3092\u9632\u3054\u3046\u3068\u3059\u308b\u5834\u5408\u3001AI \u304c\u5f71\u97ff\u3092\u53d7\u3051\u308b\u9867\u5ba2\u306b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u901a\u77e5\u3092\u9001\u4fe1\u3057\u3066\u3001\u5b89\u5168\u5bfe\u7b56\u306b\u3064\u3044\u3066\u6848\u5185\u3057\u3001\u63a8\u5b9a\u3055\u308c\u308b\u5fa9\u65e7\u307e\u3067\u306e\u6642\u9593\u3092\u77e5\u3089\u305b\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7dca\u6025\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u6bba\u5230\u3059\u308b\u306e\u3092\u9632\u304e\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u5186\u6ed1\u306b\u5fdc\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306e\u74b0\u5883\u3067\u306f\u3001\u5f93\u696d\u54e1\u304c\u9762\u5012\u306a\u30bf\u30b9\u30af\u306e\u9042\u884c\u306b\u4f55\u6642\u9593\u3082\u8cbb\u3084\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u5275\u9020\u6027\u306b\u5bcc\u3093\u3060\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u6226\u7565\u7684\u306a\u554f\u984c\u306b\u6ce8\u529b\u3067\u304d\u307e\u3059\u3002\u4e00\u65b9\u3001IT \u90e8\u9580\u3068\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306f\u5168\u4f53\u3092\u76e3\u8996\u3057\u3066\u3001AI \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u4fe1\u983c\u6027\u306b\u512a\u308c\u305f\u5b89\u5168\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u3082\u306e\u306b\u306a\u308b\u3088\u3046\u306b\u5bfe\u7b56\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002      <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e ROI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3088\u308a\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f93\u696d\u54e1\u3001\u9867\u5ba2\u3001IT \u90e8\u9580\u306b\u63d0\u4f9b\u3059\u308b\u306e\u3067\u306a\u3044\u9650\u308a\u3001\u5f79\u306b\u7acb\u3061\u307e\u305b\u3093\u3002Webex \u306e\u57fa\u672c\u7406\u5ff5\u306f\u3001\u91cd\u8981\u306a\u306e\u306f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u3042\u308a\u3001AI \u3092\u6d3b\u7528\u3057\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u5168\u4f53\u7684\u306a\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002Webex \u304c\u6700\u8fd1\u884c\u3063\u305f\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u62e1\u5f35\u306f\u3001\u304a\u5ba2\u69d8\u306e\u7d44\u7e54\u5185\u306b\u6709\u610f\u7fa9\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Webex \u306f\u300112 \u304b\u56fd\u3067 8 \u3064\u306e\u696d\u7a2e\u306e 1,000 \u4eba\u306e\u304a\u5ba2\u69d8\u3068\u30e6\u30fc\u30b6\u30fc\u3092\u5bfe\u8c61\u306b\u3001AI \u304c\u30d3\u30b8\u30cd\u30b9\u306b\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u52b9\u679c\u306b\u3064\u3044\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u56de\u7b54\u7d50\u679c\u306b\u3088\u308b\u3068\u3001AI \u306f\u6b21\u306e\u3088\u3046\u306b\u5927\u304d\u306a\u52b9\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI Assistant for Webex Contact Center \u306b\u3088\u3063\u3066\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092 8% \u77ed\u7e2e<\/li>\n\n\n\n<li>\u4ed6\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u6bd4\u3079\u30013 \u500d\u306e\u30b9\u30d4\u30fc\u30c9\u3067\u30c7\u30d0\u30a4\u30b9\u3092\u5c0e\u5165<\/li>\n\n\n\n<li>AI Assistant for Webex Suite \u306b\u3088\u3063\u3066\u3001\u30e1\u30e2\u306e\u8a18\u9332\u3001\u91cd\u8981\u306a\u60c5\u5831\u306e\u691c\u7d22\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u4f5c\u6210\u3068\u3044\u3063\u305f\u696d\u52d9\u306b\u8cbb\u3084\u3059\u6642\u9593\u3092 1 \u9031\u9593\u3042\u305f\u308a 5 \u6642\u9593\u7bc0\u7d04<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/beyond-hype-how-webex-ai-radically-transforming-customer-and-employee-experiences\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u8abf\u67fb\u7d50\u679c\u3092\u78ba\u8a8d<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3068\u3044\u3046\u70b9\u304b\u3089\u3001\u4e0a\u8a18\u306e AI \u306b\u3088\u308b\u4fa1\u5024\u5275\u9020\u8981\u56e0\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u751f\u7523\u6027\u306e\u9ad8\u3044\u6b21\u4e16\u4ee3\u306e\u50cd\u304d\u65b9\u304c\u5b9f\u73fe\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u3066\u3044\u308b\u72b6\u6cc1\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bb\u30f3\u30bf\u30fc\u306e\u5b9f\u73fe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e3b\u306b\u4e8b\u5f8c\u5bfe\u5fdc\u3068\u3057\u3066\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u304c\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u6a5f\u4f1a\u3068\u306a\u308b\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u306b\u9032\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u306f\u9577\u3044\u9593\u300c\u5c06\u6765\u306b\u5411\u3051\u305f\u7d04\u675f\u300d\u3067\u3057\u305f\u304c\u3001\u4eba\u5de5\u77e5\u80fd\u3084\u81ea\u52d5\u5316\u306a\u3069\u306e\u30a2\u30c9\u30d0\u30f3\u30b9\u30c9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u3063\u3066\u3001\u3064\u3044\u306b\u5b9f\u73fe\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002Webex \u304c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u30b7\u30b9\u30c6\u30e0\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u76ee\u7684\uff08\u30a4\u30f3\u30c6\u30f3\u30c8\uff09\u3092\u7406\u89e3\u3057\u3066\u81ea\u52d5\u5fdc\u7b54\u3059\u308b AI Agent \u3084 AI Assistant \u306a\u3069\u306e\u30c4\u30fc\u30eb\u304b\u3089\u306a\u308b Webex Customer Experience \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3067\u3059\u3002\u3055\u3089\u306b\u3001Epic Systems \u3092\u7d71\u5408\u3057\u305f Webex Contact Center \u306b\u3088\u3063\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u533b\u7642\u6a5f\u95a2\u306b\u3001Epic \u3092\u76f4\u63a5\u7d71\u5408\u3057\u305f AI \u99c6\u52d5\u578b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><em>AI Agent \u3092\u6d3b\u7528\u3057\u305f\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u4eba\u9593\u3068\u306e\u3088\u3046\u306a\u3084\u308a\u53d6\u308a<\/em> <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">2025 \u5e74 3 \u6708 31 \u65e5\u306b\u6ce8\u6587\u53ef\u80fd\u306b\u306a\u308b <a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent<\/a> \u3067\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f1a\u8a71\u578b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI Agent \u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u597d\u307f\u306b\u9069\u5fdc\u3057\u306a\u304c\u3089\u3001\u4eba\u9593\u3068\u5bfe\u8a71\u3057\u3066\u3044\u308b\u3088\u3046\u306a\u3084\u308a\u53d6\u308a\u3092\u9032\u3081\u307e\u3059\u3002\u4f01\u696d\u3067\u306f\u3001\u52d5\u7684\u306a\u4f1a\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u81ea\u5f8b\u578b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3001\u5fdc\u7b54\u304c\u4e8b\u524d\u8a2d\u5b9a\u3055\u308c\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u3069\u3061\u3089\u304b\u3092\u9078\u629e\u3057\u3001\u72ec\u81ea\u306e\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f AI Agent \u3092\u7c21\u5358\u306b\u8a2d\u8a08\u3057\u3066\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u7dca\u5bc6\u306b\u7d71\u5408\u3059\u308b AI Agent \u304c\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u5b8c\u5168\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3001\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u3053\u306e\u9769\u65b0\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u76f4\u611f\u7684\u3067\u5fdc\u7b54\u6027\u3068\u6709\u52b9\u6027\u306b\u512a\u308c\u305f\u3082\u306e\u306b\u5909\u9769\u3057\u307e\u3059\u3002<\/p>\n\n\n<div id=\"video_popup_block_7859230cf34cd74aea167bea36cc081f\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6363612188112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6363612188112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6363612188112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6363612188112\" data-video-id=\"6363612188112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><em>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6587\u5b57\u8d77\u3053\u3057\u3068\u5fdc\u7b54\u5185\u5bb9\u306e\u63d0\u6848\u6a5f\u80fd\u3092\u5099\u3048\u305f\u3001Webex Contact Center \u5411\u3051 AI Assistant<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u81ea\u52d5\u7684\u306b\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u63d0\u4f9b\u3059\u308b Webex Contact Center \u5411\u3051 AI Assistant \u3067\u306f\u3001\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5bfe\u5fdc\u306e\u8981\u7d04\u3001\u4e2d\u65ad\u3055\u308c\u305f\u901a\u8a71\u306e\u8981\u7d04\u3001\u81ea\u52d5 CSAT\u3001\u30c8\u30d4\u30c3\u30af\u5206\u6790\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a6\u30a7\u30eb\u30d3\u30fc\u30a4\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u3082\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3055\u3089\u306b\u30012025 \u5e74\u7b2c 2 \u56db\u534a\u671f\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6587\u5b57\u8d77\u3053\u3057\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e9\u30a4\u30d6\u30b3\u30fc\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u7d99\u7d9a\u7684\u306b\u3001\u6b63\u78ba\u306a\u4f1a\u8a71\u306e\u6587\u5b57\u8d77\u3053\u3057\u3092\u77ac\u6642\u306b\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u8ffd\u3063\u3066\u660e\u78ba\u306b\u7406\u89e3\u3067\u304d\u308b\u305f\u3081\u3001\u805e\u304d\u53d6\u308a\u306b\u304f\u3044\u3001\u7656\u306e\u3042\u308b\u30a2\u30af\u30bb\u30f3\u30c8\u3001\u65e9\u53e3\u3001\u8907\u96d1\u306a\u8a71\u3057\u5408\u3044\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u514b\u670d\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u5fdc\u7b54\u5185\u5bb9\u306e\u63d0\u6848\u3067\u306f\u3001\u9867\u5ba2\u306b\u5bfe\u5fdc\u4e2d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u3057\u3001\u3069\u3046\u5fdc\u7b54\u3059\u3079\u304d\u304b\u3001\u3042\u308b\u3044\u306f\u6b21\u306b\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u304b\u306b\u95a2\u3059\u308b\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u6cbf\u3063\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u63a8\u5968\u4e8b\u9805\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u63a8\u5968\u4e8b\u9805\u306f AI Assistant \u5185\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u76f4\u63a5\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5fc5\u8981\u306a\u60c5\u5831\u3092\u3059\u3050\u306b\u5165\u624b\u3057\u3066\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/suggested-responses-2025.jpg\" alt=\"\" class=\"wp-image-432293\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/suggested-responses-2025.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/suggested-responses-2025-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/suggested-responses-2025-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><em>Webex Contact Center \u306e\u30cd\u30a4\u30c6\u30a3\u30d6 Epic \u7d71\u5408<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u65b0\u3057\u3044\u6700\u5148\u7aef\u306e\u7d71\u5408\u306b\u3088\u308a\u3001<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-epic-integration-webex-contact-center-empowering-seamless-patient-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u533b\u7642\u6a5f\u95a2\u306f Epic System\uff08Cheers\/Hyperdrive\uff09\u5185\u3067 Webex \u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3067\u304d\u308b<\/a>\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001Epic \u5185\u3067\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u5358\u4e00\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u60a3\u8005\u3001\u533b\u7642\u6a5f\u95a2\u3001\u4ecb\u8b77\u8005\u3001\u30e1\u30f3\u30d0\u30fc\u306e\u3059\u3079\u3066\u306b\u95a2\u3059\u308b\u5fc5\u8981\u306a\u533b\u7642\u60c5\u5831\u3092\u3059\u3050\u306b\u5165\u624b\u3057\u3066\u3001\u3069\u3093\u306a\u4f1a\u8a71\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u52b9\u679c\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/native-epic-integration-webex-contact-center.jpg\" alt=\"\" class=\"wp-image-432283\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/native-epic-integration-webex-contact-center.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/native-epic-integration-webex-contact-center-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/native-epic-integration-webex-contact-center-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u304a\u3088\u3073 IT \u90e8\u9580\u5411\u3051\u306e AI \u3092\u6d3b\u7528\u3057\u305f\u5f93\u696d\u54e1\u4f53\u9a13<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5353\u8d8a\u3057\u305f\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u30b9\u30de\u30fc\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u8a2d\u8a08\u3057\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u5bfe\u8a71\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3067\u3059\u3002Webex \u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u30012 \u3064\u306e\u4e3b\u8981\u306a\u30b0\u30eb\u30fc\u30d7\u3092\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u65e5\u5e38\u696d\u52d9\u306b\u304a\u3051\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b Webex \u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u6d3b\u7528\u3059\u308b\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3080\u3088\u3046\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b IT \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3067\u3059\u3002\u3053\u306e 2 \u3064\u306e\u30b0\u30eb\u30fc\u30d7\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u3001\u76f4\u611f\u7684\u3067\u5c06\u6765\u3092\u898b\u636e\u3048\u305f\u30ef\u30fc\u30af\u30d7\u30ec\u30fc\u30b9\u3092\u5275\u51fa\u3057\u307e\u3059\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u306f\u3001\u30b7\u30b9\u30b3\u306e\u30c7\u30d0\u30a4\u30b9\u3092 Webex Suite \u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408 AI Assistant \u3092\u6d3b\u7528\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u52d5\u3059\u308b\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306a\u3089\u3067\u306f\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u73fe\u5834\u306e\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3092\u76ee\u7684\u306b\u3001\u5c0f\u58f2\u62e0\u70b9\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306a\u3069\u306e\u3059\u3079\u3066\u306b\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e AI \u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u3053\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092 AI Assistant \u306b\u3088\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001AI \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u691c\u7d22\u3001\u305d\u3057\u3066 Apple AirPlay \u5bfe\u5fdc Cisco Devices for Microsoft Teams Rooms \u306a\u3069\u306b\u62e1\u5f35\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u65e5\u5e38\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u305d\u308c\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u30022025 \u5e74\u7b2c 2 \u56db\u534a\u671f\u306b\u306f\u3001\u8a71\u8005\u306e\u8b58\u5225\u6a5f\u80fd\u3001AI \u751f\u6210\u6a5f\u80fd\u3092\u5099\u3048\u305f Vidcast\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u5171\u6709\u6a5f\u80fd\u3092\u542b\u3081\u3001Webex Suite \u3067\u3055\u3089\u306b\u591a\u304f\u306e AI \u62e1\u5f35\u6a5f\u80fd\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IT \u90e8\u9580\u306b\u3064\u3044\u3066\u306f\u3001\u30d5\u30eb\u30b9\u30bf\u30c3\u30af \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u3063\u3066\u3001\u3053\u308c\u3089\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306e\u5c0e\u5165\u3068\u7ba1\u7406\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002\u30cd\u30c3\u30c8\u30ef\u30fc\u30ad\u30f3\u30b0\u30c4\u30fc\u30eb\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30c4\u30fc\u30eb\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u7d71\u5408\u3057\u3066\u3001\u7d44\u7e54\u304c AI \u3092\u6d3b\u7528\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5b9f\u88c5\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3001\u307e\u3068\u307e\u308a\u306e\u3042\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Control Hub \u3067\u306f\u3001\u7ba1\u7406\u8005\u304c\u65b0\u3057\u3044 AI \u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u7d44\u7e54\u306b\u5fdc\u3058\u3066 Webex AI \u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001AI \u306e\u4f7f\u7528\u72b6\u6cc1\u3092\u8a73\u7d30\u306b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30d9\u30fc\u30bf\u7248\u306e Smart Diagnostics \u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8 \u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u306e\u7ba1\u7406\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3001\u7d44\u7e54\u5168\u4f53\u3067 AI \u3092\u6d3b\u7528\u3057\u305f\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30c7\u30d0\u30a4\u30b9\u306e\u66f4\u65b0\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><em>Webex Calling Customer Assist<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Webex Calling Customer Assist \u3067\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u3066\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9650\u754c\u3092\u6253\u3061\u7834\u308a\u3001\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u304c Webex \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u76f4\u63a5\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a 1 \u5bfe 1 \u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u770b\u8b77\u58eb\u3001\u5c0f\u58f2\u5f93\u696d\u54e1\u3001\u5009\u5eab\u30b9\u30bf\u30c3\u30d5\u306a\u3069\u306e\u30d5\u30ed\u30f3\u30c8\u30e9\u30a4\u30f3\u30ef\u30fc\u30ab\u30fc\u3068\u3001\u30ed\u30fc\u30ab\u30eb\u30d6\u30e9\u30f3\u30c1\u3084\u793e\u5185\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306a\u3069\u306e\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u304c\u3001\u7c21\u5358\u306b\u8cea\u554f\u306b\u7b54\u3048\u3066\u4e88\u7d04\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u3057\u3001\u73fe\u5834\u306b\u7279\u5316\u3057\u305f\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-calling-customer-assist-1.jpg\" alt=\"\" class=\"wp-image-432372\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-calling-customer-assist-1.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-calling-customer-assist-1-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-calling-customer-assist-1-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><em>AI Assistant \u306b\u3088\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">To Do \u30ea\u30b9\u30c8\u306b\u9805\u76ee\u3092\u30e1\u30e2\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001Webex AI Assistant \u5185\u3067\u76f4\u63a5\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3067\u304d\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002AI Assistant \u306b\u3001\u30ea\u30fc\u30c9\u306e\u4f5c\u6210\u3084\u30ec\u30b3\u30fc\u30c9\u306e\u66f4\u65b0\u3092\u6307\u793a\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u306f\u3001\u3088\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u4f1a\u8b70\u306e\u8981\u7d04\u3092\u6dfb\u4ed8\u3059\u308b\u3088\u3046\u6307\u793a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u73fe\u5728\u3001\u30b5\u30dd\u30fc\u30c8\u5bfe\u8c61\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f Salesforce\u3001Jira\u3001ServiceNow \u3067\u3059\u304c\u3001\u4eca\u5f8c\u3055\u3089\u306b\u8ffd\u52a0\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/workflow-automation-2025.jpg\" alt=\"\" class=\"wp-image-432313\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/workflow-automation-2025.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/workflow-automation-2025-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/workflow-automation-2025-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><em>AI \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u691c\u7d22<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30ab\u30fc\u306f\u6bce\u9031\u3001\u3044\u304f\u3064\u3082\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u60c5\u5831\u3084\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u691c\u7d22\u3059\u308b\u306e\u306b\u591a\u5927\u306a\u6642\u9593\u3092\u8cbb\u3084\u3057\u3066\u3044\u307e\u3059\u3002Outlook\u3001Salesforce\u3001ServiceNow \u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5bfe\u5fdc\u306e\u30b3\u30cd\u30af\u30bf\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u969b\u306b\u3001\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3092\u88cf\u4ed8\u3051\u308b\u60c5\u5831\u3092 Webex \u3067\u691c\u7d22\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u30b0\u30e9\u30d5\u3092\u57fa\u306b\u610f\u601d\u6c7a\u5b9a\u3092\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-enterprise-search-2025.jpg\" alt=\"\" class=\"wp-image-432263\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-enterprise-search-2025.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-enterprise-search-2025-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/ai-enterprise-search-2025-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><em>Apple AirPlay \u5bfe\u5fdc Cisco Devices for Microsoft Teams Rooms<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">AirPlay \u5bfe\u5fdc\u306e\u30b7\u30b9\u30b3\u30c7\u30d0\u30a4\u30b9\u304c Microsoft Teams Rooms \u3067\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u3001iPhone\u3001iPad\u3001\u307e\u305f\u306f Mac \u304b\u3089\u30b7\u30b9\u30b3\u30c7\u30d0\u30a4\u30b9\u306b\u30ef\u30a4\u30e4\u30ec\u30b9\u3067\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/apple-airplay.jpg\" alt=\"\" class=\"wp-image-432273\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/apple-airplay.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/apple-airplay-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/apple-airplay-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><em>Control Hub \u3067\u306e AI \u6a5f\u80fd<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Webex Control Hub \u306f\u3001Webex Suite \u304a\u3088\u3073\u30c7\u30d0\u30a4\u30b9\u5168\u4f53\u306e AI \u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u5834\u6240\u3067\u3059\u3002\u3053\u306e Control Hub \u306b\u62e1\u5f35\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u3001\u3055\u307e\u3056\u307e\u306a\u8a00\u8a9e\u30e2\u30c7\u30eb\u304b\u3089\u306a\u308b\u4f01\u696d\u306e AI \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u7ba1\u7406\u3001AI \u6a5f\u80fd\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u306b\u306a\u308b\u3068\u3068\u3082\u306b\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u5b8c\u5168\u306b\u5236\u5fa1\u3057\u306a\u304c\u3089\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7d71\u5408\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30a2\u30fc\u30ea\u30fc\u30a2\u30c0\u30d7\u30bf\u30fc\u3068\u3057\u3066\u3059\u3067\u306b Webex AI \u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u9a5a\u304f\u3079\u304d\u6210\u679c\u3092\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002Webex \u7ba1\u7406\u8005\u306f\u8fd1\u3044\u3046\u3061\u306b\u3001\u7d44\u7e54\u5185\u306e\u72ec\u81ea\u306e AI \u5c0e\u5165\u304a\u3088\u3073\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u8a55\u4fa1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-dashboard.jpg\" alt=\"\" class=\"wp-image-432303\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-dashboard.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-dashboard-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/webex-ai-dashboard-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><em>Smart Diagnostics \u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8 \u30ef\u30fc\u30af\u30d7\u30ec\u30fc\u30b9\u306e\u7ba1\u7406<\/em><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u5728\u30d9\u30fc\u30bf\u7248\u306b\u306a\u3063\u305f Smart Diagnostics \u3092\u4f7f\u7528\u3057\u3066\u3001IT \u30c1\u30fc\u30e0\u306e\u4f5c\u696d\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3092\u6295\u5165\u3067\u304d\u307e\u3059\u3002Smart Diagnostics \u306f AI \u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306e\u30e9\u30f3\u30ad\u30f3\u30b0\u3068\u9023\u52d5\u3057\u3066\u3001\u5360\u6709\u7387\u3084\u7dca\u6025\u6027\u306a\u3069\u306e\u8981\u56e0\u306b\u57fa\u3065\u304d\u3001IT \u90e8\u9580\u306e\u6ce8\u610f\u3092\u5fc5\u8981\u3068\u3059\u308b\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u8b58\u5225\u3057\u307e\u3059\u3002\u307e\u305f\u3001Smart Diagnostics \u306f\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u3001 AI \u3092\u4f7f\u7528\u3057\u3066\u76ee\u4e0b\u306e\u554f\u984c\u306b\u95a2\u9023\u3059\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3084\u3059\u3044\u5b9f\u7528\u7684\u306a\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3067\u63d0\u793a\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u4e00\u6b69\u9032\u3093\u3067\u3001Smart Diagnostics \u306e\u4fee\u6b63\u6848\u3092\u5b9f\u88c5\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u52a0\u3048\u3001\u3059\u3079\u3066\u306e\u30c7\u30d0\u30a4\u30b9\u3092\u66f4\u65b0\u3059\u308b\u305f\u3081\u306e\u4e00\u62ec\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enterprise Connect 25 \u3067\u8a73\u7d30\u3092\u5b9f\u969b\u306b\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u65b0\u305f\u306a\u9032\u5316\u3068\u3057\u3066\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u5909\u9769\u306b\u3088\u308a\u3001\u7d44\u7e54\u304c AI Agent \u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u5f93\u696d\u54e1\u306e\u52b9\u7387\u5411\u4e0a\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u5927\u3044\u306b\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u3001Snorre Kjesbu \u304c Enterprise Connect \u3067\u884c\u3046\u30b7\u30b9\u30b3\u57fa\u8abf\u8b1b\u6f14\u300cExperiences Amplified\u2013How AI Can Fuel Better Employee and Customer Experiences\u300d\u306b\u305c\u3072\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30ef\u30fc\u30af\u30d7\u30ec\u30fc\u30b9\u306e\u751f\u7523\u6027\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u958b\u767a\u3055\u308c\u305f\u6700\u65b0\u306e AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u4ed6\u306e 7 \u3064\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u30d6\u30fc\u30b9\u306e\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30c4\u30a2\u30fc\u30011 \u5bfe 1 \u306e\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u305d\u3057\u3066\u3082\u3061\u308d\u3093\u7279\u5225\u306a Webex \u30ab\u30d5\u30a7\u3067\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3082\u304a\u898b\u9003\u3057\u306a\u304f\u3002\u305f\u304f\u3055\u3093\u306e\u60c5\u5831\u3092\u7686\u3055\u3093\u3068\u5171\u6709\u3067\u304d\u308b\u3053\u3068\u3092\u697d\u3057\u307f\u306b\u3057\u3066\u3044\u307e\u3059\u3002    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u95a2\u9023\u60c5\u5831<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/news-blogs.cisco.com\/apjc\/ja\/2025\/04\/15\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%aeai%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e3%82%b3%e3%83%a9%e3%83%9c%e3%83%ac%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%8c\/\" target=\"_blank\" rel=\"noreferrer noopener\">Enterprise Connect 2025 \u3067\u306e Webex \u306e\u767a\u8868<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/whats-new\" target=\"_blank\" rel=\"noreferrer noopener\">Enterprise Connect 2025 \u3067\u306e Webex \u306e\u65b0\u6a5f\u80fd\u306e\u767a\u8868<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u308c\u307e\u3067 10 \u5e74\u4ee5\u4e0a\u3001\u8077\u5834\u3067\u306e\u30b3\u30e9\u30dc\u30ec [&hellip;]<\/p>\n","protected":false},"author":5408,"featured_media":433665,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14921],"tags":[16263,16289,16272,7390,16286,16288,16290,16285,14917,16287,4758],"class_list":["post-433664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-ai","tag-ai-","tag-enterprise-connect-2025-ja","tag-webex-ja","tag-webex-ai-assistant-ja-2","tag-webex-ai-","tag-webex-","tag-14917","tag--ai","tag-4758"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3078\u306e\u79fb\u884c\uff1a\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u65b9\u6cd5<\/title>\n<meta name=\"description\" content=\"Webex \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u304c\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3001\u52b9\u7387\u5316\u3092\u63a8\u9032\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/redefining-whats-possible-for-employee-and-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3078\u306e\u79fb\u884c\uff1a\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u65b9\u6cd5\" \/>\n<meta property=\"og:description\" content=\"Webex \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u304c\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3001\u52b9\u7387\u5316\u3092\u63a8\u9032\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/innovation-ai\/redefining-whats-possible-for-employee-and-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-17T12:28:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T14:03:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/03\/journey-of-agentic-ai-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1100\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Snorre Kjesbu\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Snorre Kjesbu\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"4\u5206\" \/>\n<script type=\"application\/ld+json\" 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