{"id":435078,"date":"2025-05-29T12:38:44","date_gmt":"2025-05-29T19:38:44","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%81%8c-2025-%e5%b9%b4-gartner-peer-insights-%e3%81%a7-contact-center-as-a-service-%e3%81%ae-customers-choice-%e3%81%ab%e9%81%b8%e5%87%ba\/"},"modified":"2025-06-15T20:42:22","modified_gmt":"2025-06-16T03:42:22","slug":"webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/","title":{"rendered":"\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service \u306e Customers\u2019 Choice \u306b\u9078\u51fa"},"content":{"rendered":"\n

Webex Contact Center<\/a>\u306e\u9867\u5ba2\u8a55\u4fa1\u306b\u57fa\u3065\u304d\u3001\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service\uff08CCaaS\uff09\u90e8\u9580\u306e Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u3054\u5831\u544a\u3057\u307e\u3059\u3002\u3053\u306e\u6804\u8a89\u306f\u3001Webex Contact Center \u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u7686\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u8a55\u4fa1\uff082025 \u5e74 5 \u6708 26 \u65e5\u6642\u70b9\u3001\u691c\u8a3c\u6e08\u307f\u306e 113 \u4ef6\uff09\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u30ec\u30d3\u30e5\u30fc\u30a2<\/a>\u306e\u7dcf\u5408\u8a55\u4fa1\u306f 5 \u70b9\u6e80\u70b9\u4e2d 4.7 \u70b9\u3067\u300196% \u306e\u65b9\u304c Webex Contact Center \u3092\u63a8\u5968\u3059\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n

Webex Contact Center<\/a> \u3092\u5b9f\u969b\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306e\u8a55\u4fa1\u306b\u57fa\u3065\u3044\u305f\u53d7\u8cde\u3068\u3044\u3046\u3053\u3068\u3082\u3042\u308a\u3001\u95a2\u4fc2\u8005\u4e00\u540c\u3001\u5fc3\u304b\u3089\u5149\u6804\u306b\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

The Gartner Peer Insights <\/strong>Gartner Peer Insights \u306e\u300cCustomers\u2019 Choice\u300d\u306f\u3001\u8a8d\u5b9a\u3055\u308c\u305f\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306a\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u30ec\u30d3\u30e5\u30fc\u7d50\u679c\u304b\u3089\u3001\u7279\u5b9a\u306e\u5e02\u5834\u306e\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u30ec\u30d3\u30e5\u30fc\u306e\u6570\u3068\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u7dcf\u5408\u7684\u306a\u8a55\u4fa1\u306e\u4e21\u65b9\u3092\u8003\u616e\u3057\u3066\u3001\u300cCustomers\u2019 Choice\u300d\u304c\u6c7a\u5b9a\u3055\u308c\u307e\u3059\u3002\u516c\u6b63\u306a\u8a55\u4fa1\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306b\u3001Gartner \u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u305f\u3081\u306e\u53b3\u683c\u306a\u57fa\u6e96\u3092\u8a2d\u3051\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u304a\u5ba2\u69d8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u539f\u52d5\u529b<\/h2>\n\n\n\n

\u3053\u306e\u7d20\u6674\u3089\u3057\u3044\u6804\u8a89\u3092\u7372\u5f97\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u304a\u5ba2\u69d8\u304b\u3089\u3044\u305f\u3060\u3044\u305f\u30b3\u30e1\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u300cWebex Contact Center \u306f\u3001\u5f53\u9662\u304c\u60a3\u8005\u69d8\u3068\u3064\u306a\u304c\u308a\u3001\u500b\u3005\u306b\u3001\u305d\u3057\u3066\u5168\u4f53\u3068\u3057\u3066\u60a3\u8005\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u65b9\u6cd5\u3092\u5287\u7684\u306b\u5909\u5316\u3055\u305b\u307e\u3057\u305f\u3002\u5f53\u9662\u306e\u9867\u5ba2\u306f\u3001\u307b\u3068\u3093\u3069\u3001\u3042\u308b\u3044\u306f\u307e\u3063\u305f\u304f\u4fdd\u967a\u306b\u52a0\u5165\u305b\u305a\u306b\u533b\u7642\u3092\u6c42\u3081\u308b\u79fb\u6c11\u304c\u5927\u534a\u3092\u5360\u3081\u3066\u3044\u307e\u3059\u3002\u5f53\u9662\u306b\u9023\u7d61\u3057\u3066\u3001\u4e88\u7d04\u3001\u60c5\u5831\u3001\u691c\u67fb\u7d50\u679c\u3092\u5f97\u3088\u3046\u3068\u3059\u308b\u969b\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u975e\u5e38\u306b\u4f4e\u3044\u3082\u306e\u3067\u3057\u305f\u3002\u4eca\u3067\u306f\u3001\u60a3\u8005\u69d8\u304c\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u3059\u3050\u306b\u6b63\u78ba\u306b\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u62c5\u5f53\u8005\u306b\u52b9\u7387\u7684\u306b\u3054\u6848\u5185\u3067\u304d\u307e\u3059\u3002Contact Center \u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5831\u544a\u3068\u8ffd\u8de1\u306e\u305f\u3081\u306b\u591a\u304f\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308b\u306e\u3067\u3001\u3088\u308a\u826f\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u3001\u60a3\u8005\u69d8\u304c\u5fc5\u8981\u3068\u3059\u308b\u30b1\u30a2\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/em><\/p>\n\n\n\n

– \u533b\u7642\u304a\u3088\u3073\u30d0\u30a4\u30aa\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u3001IT \u30c7\u30a3\u30ec\u30af\u30bf <\/a> <\/p>\n\n\n\n

\u300cWebex Contact Center \u306f\u3001\u81a8\u5927\u306a\u6570\u306e\u9867\u5ba2\u3092\u6271\u3046\u5834\u5408\u306b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u88fd\u54c1\u3067\u79c1\u304c\u6ce8\u76ee\u3057\u305f\u306e\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3067\u3059\u3002\u4f8b\u3048\u3070\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3092\u901a\u3058\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u7d44\u7e54\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u4e0d\u53ef\u6b20\u306a\u6d1e\u5bdf\u306b\u6e80\u3061\u305f\u30c7\u30fc\u30bf\u5206\u6790\u3092\u53ef\u80fd\u306b\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304a\u3088\u3073\u5c65\u6b74\u5206\u6790\u6a5f\u80fd\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09\u6a5f\u80fd\u306f\u3001\u767a\u4fe1\u8005\u304c\u6df7\u4e71\u3057\u306a\u3044\u3088\u3046\u306b\u6848\u5185\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u305d\u306e\u3046\u3048\u3001\u975e\u5e38\u306b\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u3067\u3001\u512a\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30d0\u30fc\u30c1\u30e3\u30eb \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3082\u3046 1 \u3064\u306e\u512a\u308c\u305f\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u52b9\u7387\u7684\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a CRM \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30b5\u30a4\u30ed\u5316\u304c\u89e3\u6d88\u3055\u308c\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u300d<\/em><\/p>\n\n\n\n

– \u5efa\u8a2d\u696d\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u8005<\/a><\/p>\n\n\n\n

\u300c\u5c0e\u5165\u4e2d\u306f\u3001\u30b7\u30b9\u30b3\u3068\u7dca\u5bc6\u306b\u9023\u643a\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u591a\u304f\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u307e\u3057\u305f\u304c\u3001\u305d\u308c\u306f\u5f53\u793e\u304c\u65b0\u3057\u3044 CC \u30b7\u30b9\u30c6\u30e0\u3067\u306e\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u308b\u3046\u3048\u3067\u975e\u5e38\u306b\u5f79\u7acb\u3061\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u7d20\u6674\u3089\u3057\u3044\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u6a5f\u80fd\u306e\u8981\u671b\u3092\u51fa\u3057\u305f\u308a\u3001\u30d9\u30fc\u30bf\u7248\u3067\u3042\u3063\u3066\u3082\u65b0\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3059\u308b\u6a5f\u4f1a\u304c\u5f97\u3089\u308c\u307e\u3057\u305f\u300d<\/em><\/p>\n\n\n\n

– <\/em>\u5efa\u8a2d\u696d\u3001<\/span>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u8cac\u4efb\u8005<\/a><\/p>\n\n\n\n

Webex Contact Center \u306e\u305d\u306e\u4ed6\u306e\u30ec\u30d3\u30e5\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5171\u6709\u3057\u3066\u304f\u3060\u3055\u3063\u305f\u7d20\u6674\u3089\u3057\u3044\u304a\u5ba2\u69d8\u306b\u611f\u8b1d\u7533\u3057\u4e0a\u3052\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u3054\u610f\u898b\u306f\u3001\u9769\u65b0\u3092\u3082\u305f\u3089\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u305f\u3081\u306e\u539f\u52d5\u529b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u3092\u5f97\u3066\u3001\u3053\u306e\u7d20\u6674\u3089\u3057\u3044\u8a8d\u5b9a\u3092\u53d7\u3051\u3089\u308c\u305f\u3053\u3068\u3092\u5927\u5909\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Webex Contact Center \u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765<\/h2>\n\n\n\n

Webex Contact Center<\/a> \u306e\u6d3b\u7528\u4e8b\u4f8b\u306b\u304a\u3044\u3066\u3001\u304a\u5ba2\u69d8\u304c\u5f53\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306b\u6d3b\u7528\u3057\u3066\u76ee\u6a19\u3092\u9054\u6210\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u5e38\u306b\u523a\u6fc0\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u6210\u529f\u306f\u3001\u65b0\u898f\u6a5f\u80fd\u958b\u767a\u306e\u539f\u52d5\u529b\u3068\u306a\u308a\u307e\u3059\u3002\u4eca\u5f8c\u3092\u898b\u636e\u3048\u3066\u3001\u304a\u5ba2\u69d8\u3068\u5171\u306b\u3001\u307e\u305f\u304a\u5ba2\u69d8\u304b\u3089\u5b66\u3076\u3068\u3044\u3046\u304a\u7d04\u675f\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5f37\u56fa\u306a\u3082\u306e\u306b\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5bb9\u6613\u306b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u3001\u30c1\u30fc\u30e0\u304c\u5e38\u306b\u3064\u306a\u304c\u308a\u3001\u751f\u7523\u6027\u3092\u7dad\u6301\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u540c\u671f\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u65b0\u6a5f\u80fd\u3001\u3059\u3079\u3066\u306e\u6a5f\u80fd\u5f37\u5316\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30c1\u30fc\u30e0\u304c\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3001\u3088\u308a\u5927\u304d\u306a\u6210\u679c\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u304b\u3089\u306e\u5c55\u958b\u304c\u975e\u5e38\u306b\u697d\u3057\u307f\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u306e\u53d6\u308a\u7d44\u307f\u306e\u4e00\u7aef\u3092\u62c5\u3048\u308b\u3053\u3068\u306b\u611f\u8b1d\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n

\u3053\u306e\u8a8d\u5b9a\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f Gartner Peer Insights<\/a> \u306e Contact Center as a Service \u30da\u30fc\u30b8\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002Webex Contact Center \u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b IT \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306b\u3088\u308b\u88fd\u54c1\u30ec\u30d3\u30e5\u30fc\u3082\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n

Webex Contact Center \u306b\u95a2\u3057\u3066\u4f55\u304b\u5171\u6709\u3057\u305f\u3044\u60c5\u5831\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u305c\u3072 Gartner Peer Insights \u306b\u53c2\u52a0\u3057\u3066\u3054\u610f\u898b\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n\n\n\n

Gartner\u3001Contact Center as a Service \u90e8\u9580\u300cVoice of the Customer\u300d\u3001\u30d4\u30a2\u30b3\u30f3\u30c8\u30ea\u30d3\u30e5\u30fc\u30bf\u30fc\u30012025 \u5e74 5 \u6708 23 \u65e5\u3002<\/em><\/p>\n\n\n\n

Gartner Peer Insights Customers’ Choice Badge\u3001Gartner\u00ae\u3001\u304a\u3088\u3073 Peer Insights\u2122 \u306f\u3001Gartner, Inc. \u304a\u3088\u3073\/\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u5546\u6a19\u3067\u3059\u3002 Gartner\u00ae Peer InsightsTM <\/sup> \u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u500b\u4eba\u7684\u306a\u7d4c\u9a13\u306b\u57fa\u3065\u304f\u610f\u898b\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u306e\u8a18\u8ff0\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u306a\u304f\u3001Gartner \u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u898b\u89e3\u3092\u793a\u3059\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002Gartner \u306f\u3001\u672c\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308b\u3044\u304b\u306a\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u672c\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u95a2\u3057\u3066\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u306e\u4fdd\u8a3c\u3092\u542b\u3081\u3001\u305d\u306e\u6b63\u78ba\u6027\u3084\u5b8c\u5168\u6027\u306b\u3064\u3044\u3066\u3044\u304b\u306a\u308b\u4fdd\u8a3c\u3082\u884c\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Webex Contact Center\u306e\u9867\u5ba2\u8a55\u4fa1\u306b\u57fa\u3065\u304d\u3001\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service\uff08CCaaS\uff09\u90e8\u9580\u306e Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u3053\u3068\u3092\u3054\u5831\u544a\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":5377,"featured_media":435111,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[16366],"class_list":["post-435078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag--ja"],"acf":[],"yoast_head":"\n\u9867\u5ba2\u4f53\u9a13\uff1aWebex Contact Center 2025 Choice<\/title>\n<meta name=\"description\" content=\"\u30b7\u30b9\u30b3\u304c\u3001Gartner Peer Insights\u2122\u306e Contact Center as a Service \u90e8\u9580\u3067 2025\u5e74 Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u30022025\u5e745\u6708\u6642\u70b9\u3067\u3001206\u4eba\u306e\u8a8d\u8a3c\u30e6\u30fc\u30b6\u30fc\u304b\u3089 5\u70b9\u6e80\u70b9\u4e2d 4.7\u70b9\u3068\u8a55\u4fa1\u3055\u308c\u300196%\u306e\u30e6\u30fc\u30b6\u30fc\u304c Webex Contact Center \u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u9867\u5ba2\u4f53\u9a13\uff1aWebex Contact Center 2025 Choice\" \/>\n<meta property=\"og:description\" content=\"\u30b7\u30b9\u30b3\u304c\u3001Gartner Peer Insights\u2122\u306e Contact Center as a Service \u90e8\u9580\u3067 2025\u5e74 Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u30022025\u5e745\u6708\u6642\u70b9\u3067\u3001206\u4eba\u306e\u8a8d\u8a3c\u30e6\u30fc\u30b6\u30fc\u304b\u3089 5\u70b9\u6e80\u70b9\u4e2d 4.7\u70b9\u3068\u8a55\u4fa1\u3055\u308c\u300196%\u306e\u30e6\u30fc\u30b6\u30fc\u304c Webex Contact Center \u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-29T19:38:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-16T03:42:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/gartner-peer-insights-ja.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Aruna Ravichandran\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aruna Ravichandran\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/\"},\"author\":{\"name\":\"Aruna Ravichandran\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/c99fef847631a735853b73a823f82a53\"},\"headline\":\"\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service \u306e Customers\u2019 Choice \u306b\u9078\u51fa\",\"datePublished\":\"2025-05-29T19:38:44+00:00\",\"dateModified\":\"2025-06-16T03:42:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/\"},\"wordCount\":118,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/gartner-peer-insights-ja.jpg\",\"keywords\":[\"\u304a\u5ba2\u69d8\u4e8b\u4f8b\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/\",\"name\":\"\u9867\u5ba2\u4f53\u9a13\uff1aWebex Contact Center 2025 Choice\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/gartner-peer-insights-ja.jpg\",\"datePublished\":\"2025-05-29T19:38:44+00:00\",\"dateModified\":\"2025-06-16T03:42:22+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/c99fef847631a735853b73a823f82a53\"},\"description\":\"\u30b7\u30b9\u30b3\u304c\u3001Gartner Peer Insights\u2122\u306e Contact Center as a Service \u90e8\u9580\u3067 2025\u5e74 Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u30022025\u5e745\u6708\u6642\u70b9\u3067\u3001206\u4eba\u306e\u8a8d\u8a3c\u30e6\u30fc\u30b6\u30fc\u304b\u3089 5\u70b9\u6e80\u70b9\u4e2d 4.7\u70b9\u3068\u8a55\u4fa1\u3055\u308c\u300196%\u306e\u30e6\u30fc\u30b6\u30fc\u304c Webex Contact Center \u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/gartner-peer-insights-ja.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/gartner-peer-insights-ja.jpg\",\"width\":2100,\"height\":1200},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/customer-experience\\\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service \u306e Customers\u2019 Choice \u306b\u9078\u51fa\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/c99fef847631a735853b73a823f82a53\",\"name\":\"Aruna Ravichandran\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c7448744d0884becd5a26d9b152a552ea57a4ade4d71ce42122061ea2ab76575?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c7448744d0884becd5a26d9b152a552ea57a4ade4d71ce42122061ea2ab76575?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c7448744d0884becd5a26d9b152a552ea57a4ade4d71ce42122061ea2ab76575?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Aruna Ravichandran\"},\"description\":\"Aruna drives significant revenue growth and brand value through a powerful blend of technological expertise, data science acumen, strategic storytelling, and marketing innovation. An early adopter of marketing automation and AI, Aruna stays at the forefront of technological advancements, consistently leveraging them to disrupt competitive markets. Her leadership in SaaS marketing and enterprise technology and her vision for AI's role in shaping customer and employee experiences have made her a sought-after thought leader in the industry. Beyond her professional achievements, Aruna is a passionate advocate for women in technology and making the STEM fields more inclusive and accessible. Aruna has an MBA and MS in Computer Engineering from Santa Clara University and a BS in Computer Science from Bangalore Institute of Technology. She is an alumna of the CMO Leadership program at Kellogg Business School. She serves on Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media boards.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/aruna2u\\\/\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/aruna13\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/contributors\\\/arunaravichandran-2\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u9867\u5ba2\u4f53\u9a13\uff1aWebex Contact Center 2025 Choice","description":"\u30b7\u30b9\u30b3\u304c\u3001Gartner Peer Insights\u2122\u306e Contact Center as a Service \u90e8\u9580\u3067 2025\u5e74 Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u30022025\u5e745\u6708\u6642\u70b9\u3067\u3001206\u4eba\u306e\u8a8d\u8a3c\u30e6\u30fc\u30b6\u30fc\u304b\u3089 5\u70b9\u6e80\u70b9\u4e2d 4.7\u70b9\u3068\u8a55\u4fa1\u3055\u308c\u300196%\u306e\u30e6\u30fc\u30b6\u30fc\u304c Webex Contact Center \u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/","og_locale":"ja_JP","og_type":"article","og_title":"\u9867\u5ba2\u4f53\u9a13\uff1aWebex Contact Center 2025 Choice","og_description":"\u30b7\u30b9\u30b3\u304c\u3001Gartner Peer Insights\u2122\u306e Contact Center as a Service \u90e8\u9580\u3067 2025\u5e74 Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u30022025\u5e745\u6708\u6642\u70b9\u3067\u3001206\u4eba\u306e\u8a8d\u8a3c\u30e6\u30fc\u30b6\u30fc\u304b\u3089 5\u70b9\u6e80\u70b9\u4e2d 4.7\u70b9\u3068\u8a55\u4fa1\u3055\u308c\u300196%\u306e\u30e6\u30fc\u30b6\u30fc\u304c Webex Contact Center \u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002","og_url":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/","og_site_name":"Webex Blog","article_published_time":"2025-05-29T19:38:44+00:00","article_modified_time":"2025-06-16T03:42:22+00:00","og_image":[{"width":2100,"height":1200,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/gartner-peer-insights-ja.jpg","type":"image\/jpeg"}],"author":"Aruna Ravichandran","twitter_misc":{"\u57f7\u7b46\u8005":"Aruna Ravichandran","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/"},"author":{"name":"Aruna Ravichandran","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/c99fef847631a735853b73a823f82a53"},"headline":"\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service \u306e Customers\u2019 Choice \u306b\u9078\u51fa","datePublished":"2025-05-29T19:38:44+00:00","dateModified":"2025-06-16T03:42:22+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/"},"wordCount":118,"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/gartner-peer-insights-ja.jpg","keywords":["\u304a\u5ba2\u69d8\u4e8b\u4f8b"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/","url":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/","name":"\u9867\u5ba2\u4f53\u9a13\uff1aWebex Contact Center 2025 Choice","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/gartner-peer-insights-ja.jpg","datePublished":"2025-05-29T19:38:44+00:00","dateModified":"2025-06-16T03:42:22+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/c99fef847631a735853b73a823f82a53"},"description":"\u30b7\u30b9\u30b3\u304c\u3001Gartner Peer Insights\u2122\u306e Contact Center as a Service \u90e8\u9580\u3067 2025\u5e74 Customers\u2019 Choice \u30d9\u30f3\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u305f\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u30022025\u5e745\u6708\u6642\u70b9\u3067\u3001206\u4eba\u306e\u8a8d\u8a3c\u30e6\u30fc\u30b6\u30fc\u304b\u3089 5\u70b9\u6e80\u70b9\u4e2d 4.7\u70b9\u3068\u8a55\u4fa1\u3055\u308c\u300196%\u306e\u30e6\u30fc\u30b6\u30fc\u304c Webex Contact Center \u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/gartner-peer-insights-ja.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/gartner-peer-insights-ja.jpg","width":2100,"height":1200},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-2025-customers-choice-contact-center-service-gartner-peer-insights\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30b7\u30b9\u30b3\u304c 2025 \u5e74 Gartner Peer Insights\u2122 \u3067 Contact Center as a Service \u306e Customers\u2019 Choice \u306b\u9078\u51fa"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/c99fef847631a735853b73a823f82a53","name":"Aruna Ravichandran","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/secure.gravatar.com\/avatar\/c7448744d0884becd5a26d9b152a552ea57a4ade4d71ce42122061ea2ab76575?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c7448744d0884becd5a26d9b152a552ea57a4ade4d71ce42122061ea2ab76575?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c7448744d0884becd5a26d9b152a552ea57a4ade4d71ce42122061ea2ab76575?s=96&d=wp_user_avatar&r=g","caption":"Aruna Ravichandran"},"description":"Aruna drives significant revenue growth and brand value through a powerful blend of technological expertise, data science acumen, strategic storytelling, and marketing innovation. An early adopter of marketing automation and AI, Aruna stays at the forefront of technological advancements, consistently leveraging them to disrupt competitive markets. Her leadership in SaaS marketing and enterprise technology and her vision for AI's role in shaping customer and employee experiences have made her a sought-after thought leader in the industry. Beyond her professional achievements, Aruna is a passionate advocate for women in technology and making the STEM fields more inclusive and accessible. Aruna has an MBA and MS in Computer Engineering from Santa Clara University and a BS in Computer Science from Bangalore Institute of Technology. She is an alumna of the CMO Leadership program at Kellogg Business School. She serves on Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media boards.","sameAs":["https:\/\/www.linkedin.com\/in\/aruna2u\/","https:\/\/x.com\/https:\/\/twitter.com\/aruna13"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/arunaravichandran-2\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/435078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5377"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=435078"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/435078\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/435111"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=435078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=435078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=435078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}