{"id":435459,"date":"2025-06-10T05:38:49","date_gmt":"2025-06-10T12:38:49","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-live-2025%ef%bc%9aai-%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%a4%e3%83%8e%e3%83%99%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%82%92%e5%a4%89\/"},"modified":"2025-08-08T07:11:53","modified_gmt":"2025-08-08T14:11:53","slug":"transforming-customer-experience-cisco-live-2025-with-ai-powered-innovations","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/transforming-customer-experience-cisco-live-2025-with-ai-powered-innovations\/","title":{"rendered":"Cisco Live 2025\uff1aAI \u3092\u6d3b\u7528\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b"},"content":{"rendered":"\n<p>\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3044\u3066\u3001\u30ea\u30b9\u30af\u304c\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306f\u3001\u540c\u3058\u8aac\u660e\u3092\u4f55\u5ea6\u3082\u7e70\u308a\u8fd4\u3057\u3001\u9577\u6642\u9593\u5f85\u305f\u3055\u308c\u3001\u30b9\u30c8\u30ec\u30b9\u304c\u6e9c\u307e\u308b\u72b6\u6cc1\u306b\u3046\u3093\u3056\u308a\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8fc5\u901f\u3067\u7406\u89e3\u529b\u306e\u3042\u308b\u4f53\u9a13\u3067\u3059\u3002\u3057\u304b\u3082\u3001\u81ea\u5206\u304c\u3044\u3064\u3082\u5229\u7528\u3057\u3066\u3044\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u305d\u308c\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u63d0\u4f9b\u3057\u3066\u3082\u3089\u3044\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p>Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306f\u3001AI \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u304b\u3057\u3066\u3053\u306e\u8ab2\u984c\u306b\u6b63\u9762\u304b\u3089\u5411\u304d\u5408\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7d44\u7e54\u304c 24 \u6642\u9593\u4f53\u5236\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u6709\u610f\u7fa9\u306a\u3064\u306a\u304c\u308a\u3092\u5f62\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5e74\u306e <a href=\"https:\/\/www.ciscolive.com\/global.html\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco Live US<\/a> \u3067\u306f\u3001\u4f01\u696d\u304c\u5f93\u6765\u306e\u4e8b\u5f8c\u5bfe\u5fdc\u578b\u306e\u6bbb\u3092\u7834\u308a\u3001\u6709\u610f\u7fa9\u306a\u5bfe\u8a71\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f 24 \u6642\u9593\u4f53\u5236\u306e\u30d5\u30ed\u30f3\u30c8\u30c9\u30a2\u3092\u69cb\u7bc9\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3057\u3001\u6709\u610f\u7fa9\u306a\u3084\u308a\u53d6\u308a\u3092\u5b9f\u73fe\u3059\u308b\u69d8\u5b50\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u4e88\u6e2c\u304b\u3089\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3084\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u7d99\u7d9a\u7684\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u30c7\u30fc\u30bf\u99c6\u52d5\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u4f7f\u7528\u306b\u81f3\u308b\u307e\u3067\u3001Webex \u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u308b\u306e\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u7d44\u7e54\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3060\u3051\u3067\u306f\u3001\u3082\u306f\u3084\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002\u3088\u308a\u601d\u616e\u6df1\u304f\u3001\u3088\u308a\u52b9\u679c\u7684\u3067\u3042\u308a\u3001\u4eba\u9593\u3089\u3057\u3044\u95a2\u308f\u308a\u65b9\u306b\u3088\u3063\u3066\u9867\u5ba2\u3092\u751f\u6daf\u306b\u308f\u305f\u308b\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u809d\u5fc3\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u63a5\u70b9\u304c\u91cd\u8981\u306a\u4eca\u65e5\u306e\u74b0\u5883\u3067\u3001\u4f01\u696d\u304c\u671f\u5f85\u3092\u8d85\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3066\u3001\u6210\u529f\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3059\u308b\u305f\u3081\u3001Webex \u304c AI \u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u3069\u306e\u3088\u3046\u306b\u4e3b\u5c0e\u3057\u3066\u3044\u308b\u304b\u3092\u305c\u3072\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n<div id=\"video_popup_block_e309413eed522b3d8e7db4f6eee33b7b\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6373958073112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6373958073112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6373958073112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6373958073112\" data-video-id=\"6373958073112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Webex AI Agent\uff1aAI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5c0e\u5165\u3092\u8fc5\u901f\u5316\u3059\u308b\u4e8b\u524d\u4f5c\u6210\u6e08\u307f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u767a\u8868<\/h2>\n\n\n\n<p>AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u69cb\u7bc9\u3068\u5b9f\u73fe\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent <\/a>\u306f\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u304c\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u8a2d\u8a08\u74b0\u5883\u306e\u306a\u304b\u3067 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3067\u304d\u308b\u306e\u3082\u7d20\u6674\u3089\u3057\u3044\u3053\u3068\u3067\u3059\u3002\u30d7\u30ed\u30bb\u30b9\u81ea\u4f53\u306f\u304b\u306a\u308a\u76f4\u611f\u7684\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u696d\u754c\u7279\u6709\u306e\u4e00\u822c\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5fdc\u3058\u305f<strong>\u4e8b\u524d\u4f5c\u6210\u6e08\u307f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>\u3092\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u4f53\u9a13\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002   <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-to-get-started-new-version.jpg\" alt=\"\" class=\"wp-image-434843\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-to-get-started-new-version.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-to-get-started-new-version-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-to-get-started-new-version-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-track-package-new-version.jpg\" alt=\"\" class=\"wp-image-434853\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-track-package-new-version.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-track-package-new-version-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/ai-agent-track-package-new-version-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>\u8377\u7269\u306e\u8ffd\u8de1\u304b\u3089\u500b\u4eba\u60c5\u5831\u306e\u66f4\u65b0\u307e\u3067\u3001\u3055\u307e\u3056\u307e\u306a AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3057\u3001\u5b66\u7fd2\u6e08\u307f\u8a00\u8a9e\u3001\u81ea\u5f8b\u30e2\u30fc\u30c9\u307e\u305f\u306f\u30b9\u30af\u30ea\u30d7\u30c8\u30e2\u30fc\u30c9\u3001\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u3001\u5171\u901a\u30a2\u30af\u30b7\u30e7\u30f3\u306a\u3069\u306e\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u5c5e\u6027\u3092\u81ea\u7531\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u5e02\u5834\u6295\u5165\u306e\u8fc5\u901f\u5316\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Webex AI Agent \u306e\u30d3\u30b8\u30cd\u30b9\u3067\u306e\u6d3b\u304b\u3057\u65b9\u3084\u95a2\u9023\u3059\u308b\u4fa1\u5024\u306b\u3064\u3044\u3066\u3001\u95a2\u4fc2\u8005\u304b\u3089\u8cdb\u540c\u3092\u5f97\u305f\u308a\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3063\u305f\u308a\u3001\u6709\u7528\u6027\u3092\u5b9f\u6f14\u3057\u305f\u308a\u3059\u308b\u5834\u9762\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u4e8b\u524d\u4f5c\u6210\u6e08\u307f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u30012025 \u5e74\u7b2c 3 \u56db\u534a\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3084\u751f\u6210\u7cfb AI \u306a\u3069\u306e AI \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u601d\u616e\u6df1\u304f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u7136\u306a\u5bfe\u8a71\u3092\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u63d0\u4f9b\u3059\u308b Webex AI Agent \u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u5224\u65ad\u3057\u3066\u3001\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001LLM \u306b\u3064\u3044\u3066\u306f\u3001\u304a\u4f7f\u3044\u306e Webex AI Agent \u306e\u57fa\u76e4\u3068\u306a\u308b LLM \u3092\u3055\u3089\u306b\u67d4\u8edf\u306b\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7686\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306a\u30a8\u30f3\u30b8\u30f3\u3092\u304a\u9078\u3073\u3044\u305f\u3060\u3051\u307e\u3059\u3002  <\/p>\n\n\n<div id=\"video_popup_block_81b9d02b9a17c72427e8c5b55be5ca87\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"youtube\" data-video-id=\"DMMwIpY1oNs\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"youtube-embed-DMMwIpY1oNs\" class=\"youtube_embed embed-video video-wrapper\" data-video-id=\"DMMwIpY1oNs\" data-video-provider=\"youtube\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><\/div><\/div>\n\n\n\n<p>Webex AI Agent \u3092\u65e9\u671f\u306b\u5c0e\u5165\u3057\u305f\u304a\u5ba2\u69d8\u306e\u9593\u3067\u306f\u3001\u7d20\u6674\u3089\u3057\u3044\u6210\u679c\u304c\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u6b21\u306b\u3044\u304f\u3064\u304b\u306e\u4f8b\u3092\u6319\u3052\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5927\u624b\u8a2d\u5099\u30ec\u30f3\u30bf\u30eb\u4f1a\u793e\u306e\u304a\u5ba2\u69d8\u306f\u3001Webex AI Agent \u3092\u4f7f\u7528\u3057\u3066\u7e70\u308a\u8fd4\u3057\u4f5c\u696d\u306e\u591a\u3044\u5927\u91cf\u306e\u30b5\u30dd\u30fc\u30c8\u6848\u4ef6\u306b\u5bfe\u5fdc\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30fc\u30eb\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u4ef6\u6570\u3092 85% \u524a\u6e1b\u3057\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u7c73\u56fd\u306b\u672c\u62e0\u3092\u7f6e\u304f\u3042\u308b\u5dde\u8a8d\u53ef\u9280\u884c\u306f\u3001\u793e\u5185\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u5f85\u3061\u6642\u9593\u306e\u9577\u3055\u3068\u901a\u8a71\u306e\u653e\u68c4\u7387\u306e\u9ad8\u3055\u306b\u60a9\u307e\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3053\u3067 Webex AI Agent \u3092\u5c0e\u5165\u3057\u305f\u3068\u3053\u308d\u3001\u901a\u8a71\u306e\u653e\u68c4\u7387\u304c 8% \u6e1b\u5c11\u3057\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c 22% \u77ed\u7e2e\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6700\u5927\u624b\u306e\u5730\u57df\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u4e88\u7d04\u3001\u30ad\u30e3\u30f3\u30bb\u30eb\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u5909\u66f4\u306e\u7ba1\u7406\u306b\u81ea\u5f8b\u578b\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u305f\u7d50\u679c\u3001\u901a\u8a71\u4ef6\u6570\u306e 10% \u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u3088\u308a\u5805\u7262\u306a\u30c6\u30b9\u30c8\u3084\u30aa\u30d6\u30b6\u30fc\u30d0\u30d3\u30ea\u30c6\u30a3\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u30b7\u30b9\u30b3\u306f\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4fe1\u983c\u6027\u3068\u8aac\u660e\u8cac\u4efb\u80fd\u529b\u3092\u4fdd\u8a3c\u3059\u308b\u3053\u3068\u306b\u7279\u5316\u3057\u305f\u5c02\u9580\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc 3 \u793e\u3068\u63d0\u643a\u3057\u307e\u3057\u305f\u3002Webex AppHub \u3067 <a href=\"https:\/\/apphub.webex.com\/applications\/cekura-cekura\" target=\"_blank\" rel=\"noreferrer noopener\">Cekura<\/a>\u3001<a href=\"https:\/\/apphub.webex.com\/applications\/coval-coval\" target=\"_blank\" rel=\"noreferrer noopener\">Coval<\/a>\u3001<a href=\"https:\/\/apphub.webex.com\/applications\/hamming-ai-hamming-ai\" target=\"_blank\" rel=\"noreferrer noopener\">Hamming <\/a>\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u3001\u5f37\u529b\u304b\u3064\u9ad8\u901f\u3067\u67d4\u8edf\u6027\u306e\u9ad8\u3044\u81ea\u52d5\u5316\u30c6\u30b9\u30c8\u306b\u3088\u3063\u3066 Webex AI Agent \u3092\u6700\u9069\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cisco AI Assistant \u306e\u65b0\u6a5f\u80fd\uff1a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6587\u5b57\u8d77\u3053\u3057\u3068\u5bfe\u5fdc\u306e\u63d0\u6848<\/h2>\n\n\n\n<p>Webex Contact Center \u306e<a href=\"https:\/\/www.webex.ai\/ai-assistant.html\" target=\"_blank\" rel=\"noreferrer noopener\"> Cisco AI Assistant <\/a>\u3067\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u8981\u7d04\u3092\u63d0\u4f9b\u3057\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e AI \u30c4\u30fc\u30eb\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002AI Assistant \u306f\u4e00\u822c\u63d0\u4f9b\u4e2d\u3067\u3001\u4eca\u5e74\u5f8c\u534a\u306b\u306f\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6587\u5b57\u8d77\u3053\u3057<\/strong>\uff1a\u8fd1\u65e5\u4e2d\u306b\u3001Cisco AI Assistant \u3067\u306f\u901a\u8a71\u4e2d\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304b\u3064\u6b63\u78ba\u306a\u9023\u7d9a\u3057\u305f\u6587\u5b57\u8d77\u3053\u3057\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5b57\u5e55\u3092\u8868\u793a\u3067\u304d\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u660e\u78ba\u304b\u3064\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6587\u5b57\u8d77\u3053\u3057\u6a5f\u80fd\u306b\u3088\u308a\u3001\u8a1b\u308a\u304c\u3042\u308b\u5834\u5408\u3001\u65e9\u53e3\u306a\u5834\u5408\u3001\u4f1a\u8a71\u5185\u5bb9\u304c\u8fbc\u307f\u5165\u3063\u3066\u3044\u308b\u5834\u5408\u306a\u3069\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74\u7b2c 2 \u56db\u534a\u671f\u306b\u63d0\u4f9b\u958b\u59cb\u3068\u306a\u308a\u307e\u3059\u3002   <\/li>\n\n\n\n<li><strong>\u5bfe\u5fdc\u306e\u63d0\u6848<\/strong>\uff1a\u30c1\u30e3\u30c3\u30c8\u304a\u3088\u3073\u901a\u8a71\u4e2d\u306b\u3001Cisco AI Assistant \u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304b\u3064\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u8a8d\u8b58\u578b\u306e\u5bfe\u5fdc\u63d0\u6848\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u63d0\u6848\u306f\u9867\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u91cd\u8981\u306a\u5c65\u6b74\u3092\u4f7f\u7528\u3057\u3066\u4f5c\u6210\u3055\u308c\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u6b63\u78ba\u3067\u4e00\u8cab\u6027\u304c\u3042\u308a\u3001\u5168\u4f53\u3068\u3057\u3066\u3088\u308a\u52b9\u7387\u7684\u306a\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9069\u5207\u306a\u60c5\u5831\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u56de\u7b54\u3092\u63a2\u3059\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u3001\u305d\u306e\u5206\u3060\u3051\u9867\u5ba2\u306b\u3068\u3063\u3066\u6709\u610f\u7fa9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74\u7b2c 3 \u56db\u534a\u671f\u306e\u63d0\u4f9b\u958b\u59cb\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002   &nbsp;<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u300c\u5f53\u793e\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u901a\u8a71\u304c\u9014\u5207\u308c\u305f\u308a\u3001\u5225\u306e\u62c5\u5f53\u8005\u306b\u5909\u308f\u3063\u305f\u308a\u3057\u305f\u5834\u5408\u306b\u3001\u304a\u5ba2\u69d8\u304c\u540c\u3058\u5185\u5bb9\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u306a\u3044\u3088\u3046\u3001\u30b3\u30fc\u30eb\u306e\u8981\u7d04\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30c8\u30d4\u30c3\u30af\u5206\u6790\u3082\u4f7f\u7528\u3057\u3066\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u628a\u63e1\u3057\u3001\u983b\u5ea6\u306b\u5fdc\u3058\u3066\u4e26\u3079\u66ff\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5fd9\u3057\u3044\u72b6\u6cc1\u3067\u3042\u3063\u3066 SLA \u3092\u6e80\u305f\u305b\u308b\u78ba\u7387\u304c\u306f\u308b\u304b\u306b\u9ad8\u304f\u306a\u308a\u307e\u3057\u305f\u300d <\/p>\n<cite>\u2013 Umpqua Bank \u793e\u3001\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc \u30b5\u30fc\u30d3\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u3001AVP\u3001Cameron Mitchell \u6c0f<br>Umpqua Bank \u793e\u304c AI \u3092\u6d3b\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3057\u305f\u65b9\u6cd5\u306b\u3064\u3044\u3066<a href=\"https:\/\/blog.webex.com\/customer-experience\/how-ai-enhanced-customer-experience-at-umpqua-bank\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089\u304b\u3089\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059<\/a>\u3002<\/cite><\/blockquote>\n\n\n<div id=\"video_popup_block_c23d674939fdb2b2d414d1585b299691\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"0\" data-video-id=\"\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Cisco Contact Center Enterprise \u30ea\u30ea\u30fc\u30b9 15 \u306e\u4e00\u822c\u63d0\u4f9b<\/h2>\n\n\n\n<p>\u30b7\u30b9\u30b3\u306f\u3001Contact Center Enterprise \u306e\u304a\u5ba2\u69d8\u306b\u771f\u646f\u306b\u5411\u304d\u5408\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u304c\u9078\u629e\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3044\u3001\u304a\u5ba2\u69d8\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u5bfe\u5fdc\u3057\u3001\u304a\u5ba2\u69d8\u304c\u5909\u9769\u3092\u9032\u3081\u308b\u30da\u30fc\u30b9\u3067\u5354\u529b\u3057\u3066\u524d\u9032\u3059\u308b\u3068\u3044\u3046\u30b7\u30b9\u30b3\u306e\u6838\u3068\u306a\u308b\u4fe1\u5ff5\u3092\u53cd\u6620\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u305f\u3073\u3001<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/support\/contact-center\/unified-contact-center-enterprise-15-0-1\/model.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ea\u30ea\u30fc\u30b9 15 <\/a>\u306e\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5237\u65b0\u3001\u8ffd\u52a0\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3001\u62e1\u5f35\u6027\u306e\u5411\u4e0a\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30e6\u30fc\u30b6\u30fc\u88dc\u52a9\u306e\u6a5f\u80fd\u5f37\u5316\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u4eca\u56de\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u304a\u5ba2\u69d8\u306b\u3082\u512a\u308c\u305f AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5c4a\u3051\u3057\u3001Webex AI Agent \u3068 AI Assistant \u306e\u5404\u6a5f\u80fd\u3092\u3054\u6d3b\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u304a\u5ba2\u69d8\u5411\u3051\u30c8\u30e9\u30a4\u30a2\u30eb\u306b\u53c2\u52a0\u3057\u3066\u3001\u5f37\u5316\u3055\u308c\u305f AI \u6a5f\u80fd\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<p>\u3059\u3067\u306b\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u304a\u4f7f\u3044\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u304a\u5ba2\u69d8\u306f\u3001\u30ea\u30ea\u30fc\u30b9 15 \u3067\u305d\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u65e2\u5b58\u306e Contact Center Enterprise \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d71\u5408\u3057\u3001\u3055\u3089\u306b\u30b9\u30de\u30fc\u30c8\u306a\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u512a\u308c\u305f\u6210\u679c\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u5411\u3051\u6a5f\u80fd\u3092\u5f37\u5316<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Webex Contact Center \u306e Webex Campaign<\/h3>\n\n\n\n<p>Webex Contact Center \u306b\u7d71\u5408\u3055\u308c\u305f\u65b0\u3057\u3044 Webex Campaign \u6a5f\u80fd\u306e\u65e9\u671f\u30a2\u30af\u30bb\u30b9 \u30d5\u30a3\u30fc\u30eb\u30c9 \u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u3053\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u306f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u5bb9\u6613\u306b\u4f5c\u6210\u3067\u304d\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9023\u7d61\u5148\u3092\u63a2\u3059\u6642\u9593\u3092\u524a\u6e1b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u6642\u9593\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>Webex Campaign \u306f\u3001\u30d7\u30ec\u30d3\u30e5\u30fc\u3001\u30d7\u30ed\u30b0\u30ec\u30c3\u30b7\u30d6\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u306e\u5404\u30c0\u30a4\u30e4\u30ea\u30f3\u30b0\u30e2\u30fc\u30c9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u307b\u304b\u3001\u7684\u78ba\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u8a66\u884c\u6226\u7565\u3092\u5b9a\u7fa9\u3059\u308b\u5805\u7262\u306a\u30c4\u30fc\u30eb\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u6210\u529f\u7387\u304c\u9ad8\u307e\u308a\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5b9f\u65bd\u304c\u5408\u7406\u5316\u3055\u308c\u307e\u3059\u3002\u4e00\u822c\u63d0\u4f9b\u306f\u30012025 \u5e74\u7b2c 2 \u56db\u534a\u671f\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/webex-campaign-ai-new.jpg\" alt=\"\" class=\"wp-image-434159\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/webex-campaign-ai-new.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/webex-campaign-ai-new-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/webex-campaign-ai-new-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Epic \u3068 Webex Contact Center \u306e\u7d71\u5408<\/h3>\n\n\n\n<p>Epic<sup>\u00a9<\/sup> \u3068 Webex Contact Center \u306e\u7d71\u5408\u306e\u767a\u8868\u306b\u7d9a\u304d\u3001\u30b7\u30b9\u30b3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c Toolbox \u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4e00\u90e8\u3068\u3057\u3066 Epic \u3067\u516c\u958b\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u3088\u308a Epic \u3068\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u7d71\u5408\u304c\u3055\u3089\u306b\u5f37\u5316\u3055\u308c\u3001Webex Connect\u3001Webex Instant Connect\u3001Webex Instant Calling \u3082\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u60a3\u8005\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f53\u9a13\u304c\u3055\u3089\u306b\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-epic-integration-webex-contact-center-empowering-seamless-patient-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">Epic \u3068 Webex Contact Center \u306e\u65b0\u305f\u306a\u7d71\u5408<\/a>\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Epic Cheers\/Hyperdrive \u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u76f4\u63a5\u7d71\u5408\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u6a5f\u80fd\u8c4a\u5bcc\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Epic \u5185\u304b\u3089\u76f4\u63a5\u5e0c\u671b\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u52b9\u7387\u7684\u306b\u4f1a\u8a71\u3067\u304d\u308b\u305f\u3081\u3001\u30a6\u30a3\u30f3\u30c9\u30a6\u3084\u30c4\u30fc\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u5fc5\u8981\u304c\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u3001\u60a3\u8005\u4e00\u4eba\u3072\u3068\u308a\u306b\u7c21\u5358\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306f\u30012025 \u5e74\u7b2c 3 \u56db\u534a\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/memorial-regional-hospital.jpg\" alt=\"\" class=\"wp-image-434045\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/memorial-regional-hospital.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/memorial-regional-hospital-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/05\/memorial-regional-hospital-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ea\u30bd\u30fc\u30b9\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u305f Webex Contact Center \u306e\u30ed\u30fc\u30eb\u30d9\u30fc\u30b9 \u30a2\u30af\u30bb\u30b9 \u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\uff08RBAC\uff09<\/h2>\n\n\n\n<p>Control Hub \u306e\u30e6\u30fc\u30b6\u30fc\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u4f53\u9a13\u3092\u518d\u8a2d\u8a08\u3057\u3001Webex Contact Center \u306e\u30ed\u30fc\u30eb\u30d9\u30fc\u30b9 \u30a2\u30af\u30bb\u30b9 \u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\uff08RBAC\uff09\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u90e8\u9580\u304c\u8907\u6570\u5b58\u5728\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u3001\u5e02\u5834\u3067\u3082\u6700\u9ad8\u6c34\u6e96\u306e\u67d4\u8edf\u306a\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u30b7\u30b9\u30c6\u30e0\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7ba1\u7406\u8005\u306f\u30ea\u30bd\u30fc\u30b9\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ad\u30e5\u30fc\u3084\u55b6\u696d\u6642\u9593\u306a\u3069\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30bb\u30c3\u30c8\u3092\u518d\u5229\u7528\u53ef\u80fd\u306a\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u306b\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u3001\u8907\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8a73\u7d30\u306a\u30a2\u30af\u30bb\u30b9\u30ec\u30d9\u30eb\u3092\u30ad\u30e5\u30fc\u3084\u30a2\u30c9\u30ec\u30b9\u5e33\u306a\u3069\u306e\u7279\u5b9a\u306e\u30ea\u30bd\u30fc\u30b9\u30bf\u30a4\u30d7\u306b\u5272\u308a\u5f53\u3066\u305f\u308a\u3001\u30a2\u30af\u30bb\u30b9\u7ba1\u7406\u3092\u90e8\u9580\u30ec\u30d9\u30eb\u306e\u7ba1\u7406\u8005\u3084\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306b\u59d4\u4efb\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30ea\u30bd\u30fc\u30b9\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3068\u3001\u540c\u3058\u30a2\u30bb\u30c3\u30c8\u3092\u8907\u6570\u306e\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u306b\u542b\u3081\u305f\u308a\u3001\u30c1\u30fc\u30e0\u5185\u3067\u518d\u5229\u7528\u3057\u305f\u308a\u3067\u304d\u308b\u305f\u3081\u3001\u7ba1\u7406\u8005\u306e\u6642\u9593\u3068\u52b4\u529b\u304c\u5927\u5e45\u306b\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u306f 2025 \u5e74\u7b2c 4 \u56db\u534a\u671f\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4eca\u3053\u305d\u9867\u5ba2\u4f53\u9a13\u6226\u7565\u3092\u518d\u8003<\/h2>\n\n\n\n<p>Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u76ee\u7684\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3068\u540c\u6642\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u7387\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6226\u7565\u7684\u306b\u5b9f\u88c5\u3055\u308c\u305f AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u77ac\u304f\u9593\u306b\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u751f\u7523\u6027\u3068\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3092\u63a8\u9032\u3057\u307e\u3059\u3002\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u308f\u305a\u304b\u6570\u304b\u6708\u3067\u6295\u8cc7\u53ce\u76ca\u7387\uff08ROI\uff09\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u81ea\u793e\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u306b\u3064\u3044\u3066\u3054\u76f8\u8ac7\u3055\u308c\u305f\u3044\u5834\u5408\u306f\u3001<a href=\"https:\/\/www.cisco.com\/c\/ja_jp\/buy\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089\u306e\u30d5\u30a9\u30fc\u30e0<\/a>\u3067\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u30b5\u30f3\u30c7\u30a3\u30a8\u30b4\u306e\u4f1a\u5834\u306b\u304a\u8d8a\u3057\u306e\u969b\u306f\u3001\u305c\u3072\u300cWorld of Solutions\u300d\u306b\u304a\u7acb\u3061\u5bc4\u308a\u3044\u305f\u3060\u304d\u3001Webex Customer Experience \u306e\u30c7\u30e2\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002Webex AI Agent \u3084 Webex Connect \u306e\u5b9f\u969b\u306e\u52d5\u4f5c\u3092\u3054\u89a7\u3044\u305f\u3060\u3051\u308b\u300cBuild a Guitar of the Future\uff08\u672a\u6765\u306e\u30ae\u30bf\u30fc\u3092\u4f5c\u308b\uff09\u300d\u306a\u3069\u3092\u304a\u697d\u3057\u307f\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u5bcc\u3093\u3060\u57fa\u8abf\u8b1b\u6f14\u3084<a href=\"https:\/\/www.ciscolive.com\/global\/learn\/session-catalog.html#\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5404\u7a2e\u30bb\u30c3\u30b7\u30e7\u30f3<\/a>\u306b\u3082\u305c\u3072\u3054\u6ce8\u76ee\u304f\u3060\u3055\u3044\u3002\u30b7\u30b9\u30b3\u306e\u88fd\u54c1\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u8a73\u7d30\u306b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30a4\u30d9\u30f3\u30c8\u3092\u304a\u697d\u3057\u307f\u3044\u305f\u3060\u3051\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p><em>\u3054\u7d39\u4ecb\u3057\u305f\u88fd\u54c1\u3084\u6a5f\u80fd\u306e\u591a\u304f\u306f\u73fe\u5728\u958b\u767a\u6bb5\u968e\u306b\u3042\u308a\u307e\u3059\u3002\u958b\u767a\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u9032\u6357\u306b\u5fdc\u3058\u3066\u3001\u5b8c\u6210\u5f8c\u306b\u63d0\u4f9b\u958b\u59cb\u3068\u306a\u308a\u307e\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u6642\u671f\u306f\u5909\u66f4\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 <\/em><\/p>\n\n\n\n<p><strong>\u95a2\u9023\u8cc7\u6599&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/news-blogs.cisco.com\/apjc\/ja\/2025\/06\/26\/%E3%82%B7%E3%82%B9%E3%82%B3%E3%80%81ai-%E6%99%82%E4%BB%A3%E3%81%AE%E3%82%BB%E3%82%AD%E3%83%A5%E3%82%A2%E3%82%A4%E3%83%B3%E3%83%95%E3%83%A9%E3%82%B9%E3%83%88%E3%83%A9%E3%82%AF%E3%83%81%E3%83%A3\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI \u5bfe\u5fdc\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff1a\u30b7\u30b9\u30b3\u3067\u69cb\u7bc9\u3059\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8 \u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent<\/a>\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.webex.com\/whats-new\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco Live US 25 \u306e\u6700\u65b0\u30cb\u30e5\u30fc\u30b9<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Live US 2025 \u3067 Webex \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u3067\u3001\u30b7\u30b9\u30b3\u304c\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5549,"featured_media":435460,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14921,1584],"tags":[16300,16390,16391],"class_list":["post-435459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-ai","category-customer-experience","tag-16300","tag-16390","tag--ja"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Live 2025\uff1aAI \u3092\u6d3b\u7528\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b | Webex<\/title>\n<meta name=\"description\" content=\"Cisco Live US 2025 \u3067 Webex \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u3067\u3001\u30b7\u30b9\u30b3\u304c\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/transforming-customer-experience-cisco-live-2025-with-ai-powered-innovations\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco Live 2025\uff1aAI \u3092\u6d3b\u7528\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b | Webex\" \/>\n<meta property=\"og:description\" content=\"Cisco Live US 2025 \u3067 Webex \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u3067\u3001\u30b7\u30b9\u30b3\u304c\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/transforming-customer-experience-cisco-live-2025-with-ai-powered-innovations\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-10T12:38:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T14:11:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/06\/transforming-customer-feture-2048x1076-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1076\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u5206\" \/>\n<script type=\"application\/ld+json\" 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