{"id":440649,"date":"2025-09-30T08:54:14","date_gmt":"2025-09-30T15:54:14","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webexone-2025%ef%bc%9a%e3%82%b3%e3%83%8d%e3%82%af%e3%83%86%e3%83%83%e3%83%89-%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e3%82%a4\/"},"modified":"2025-10-27T10:36:46","modified_gmt":"2025-10-27T17:36:46","slug":"webexone-2025-connected-intelligence-redefining-cx-with-new-innovations","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webexone-2025-connected-intelligence-redefining-cx-with-new-innovations\/","title":{"rendered":"WebexOne 2025\uff1a\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067 CX \u3092\u5237\u65b0"},"content":{"rendered":"\n<p>\u4eca\u5e74\u306f\u3001Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u52e2\u3044\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u9a5a\u3044\u305f 1 \u5e74\u3067\u3057\u305f\u3002\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u81f3\u308b\u6240\u306b\u767b\u5834\u3057\u3001AI \u304c\u3059\u3079\u3066\u306e\u3084\u308a\u53d6\u308a\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7e54\u308a\u8fbc\u307e\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u3088\u308a\u901f\u304f\u30b9\u30de\u30fc\u30c8\u3067\u3001\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f01\u696d\u304c AI \u3092\u63a1\u7528\u3057\u3066\u793e\u5185\u3067\u5927\u898f\u6a21\u306b\u5c0e\u5165\u3057\u3066\u3044\u308b\u4e2d\u3001\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u9867\u5ba2\u4f53\u9a13\u306e\u63a8\u9032\u5f79\u304c\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3067\u3042\u308b\u3053\u3068\u306f\u660e\u3089\u304b\u3067\u3059\u3002  <\/p>\n\n\n\n<p>\u672a\u6765\u306e\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u304b\u3064\u76f4\u611f\u7684\u3067\u3001\u4eba\u9593\u5473\u306b\u3042\u3075\u308c\u305f\u3082\u306e\u306b\u306a\u308b\u3068\u79c1\u305f\u3061\u306f\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u30b7\u30b9\u30b3\u304c\u958b\u767a\u3057\u3066\u5e02\u5834\u306b\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3059\u3079\u3066\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3053\u306e\u4fe1\u5ff5\u3092\u5177\u73fe\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u30b7\u30b9\u30b3\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u652f\u63f4\u3001\u904b\u7528\u306e\u5408\u7406\u5316\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u4e16\u754c\u898f\u6a21\u3067\u5b9f\u73fe\u3057\u3001\u3059\u3067\u306b\u5927\u304d\u306a\u52b9\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u7c73\u56fd\u30b5\u30f3\u30c7\u30a3\u30a8\u30b4\u3067\u958b\u50ac\u3057\u305f WebexOne 2025 \u3067\u306f\u3001\u300c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u3042\u3089\u3086\u308b\u5834\u6240\u306b\uff08Intelligence, everywhere\uff09\u300d\u3068\u3044\u3046\u30c6\u30fc\u30de\u3092\u4f53\u73fe\u3059\u308b\u65b0\u305f\u306a\u9032\u6b69\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u8cac\u4efb\u3042\u308b AI \u306b\u5bfe\u3059\u308b\u30b7\u30b9\u30b3\u306e\u5f37\u56fa\u306a\u53d6\u308a\u7d44\u307f\u3092\u793a\u3059\u3068\u3068\u3082\u306b\u3001\u4f01\u696d\u3068\u305d\u306e\u9867\u5ba2\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3092\u3092\u65b0\u305f\u306b\u5b9a\u7fa9\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u672a\u6765\u306e\u9867\u5ba2\u4f53\u9a13\u304c\u3084\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u30b7\u30b9\u30b3\u306f\u305d\u308c\u3092\u305f\u3060\u898b\u3066\u3044\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u5b9f\u969b\u306b\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Webex AI Agent \u306e\u52e2\u3044\u3067\u5909\u9769\u304c\u4fc3\u9032\u3055\u308c\u3066\u3044\u308b<\/h2>\n\n\n\n<p>\u4eca\u5e74<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e00\u822c\u516c\u958b<\/a>\u3055\u308c\u305f Webex AI Agent for Webex Contact Center \u304c\u304b\u306a\u308a\u306e\u52e2\u3044\u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u69d8\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u6210\u679c\u304c\u4fc3\u9032\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CarShield \u793e\u306f Webex AI Agent \u3067\u4fdd\u967a\u91d1\u8acb\u6c42\u51e6\u7406\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u3066\u3001<strong>\u901a\u8a71\u5bfe\u5fdc\u6642\u9593\u304c 23% \u77ed\u7e2e<\/strong>\u3057\u3001<strong>\u51e6\u7406\u52b9\u7387\u304c 66% \u5411\u4e0a<\/strong>\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u306f 1 \u65e5\u304b\u3089 2 \u65e5\u307b\u3069\u51e6\u7406\u306e\u9045\u308c\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u305d\u308c\u304c\u307b\u307c\u89e3\u6d88\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6700\u5927\u898f\u6a21\u306e\u793e\u4f1a\u798f\u7949\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u8005\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3067\u3042\u308b UnitingCare \u306f\u3001Webex AI Agent \u3068\u80fd\u52d5\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u4e88\u7d04\u51e6\u7406\u306b\u5bfe\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5408\u7406\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u304a\u3051\u308b<strong>\u5168\u4f53\u7684\u306a\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/strong>\u3092\u5b9f\u73fe\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u3053\u308c\u307e\u3067\u5348\u524d 8 \u6642\u304b\u3089\u5348\u5f8c 5 \u6642\u307e\u3067\u3060\u3063\u305f\u5bfe\u5fdc\u6642\u9593\u3092 24 \u6642\u9593 365 \u65e5\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u5e73\u5747\u5f85\u3061\u6642\u9593\u304c 9 \uff5e 10 \u5206\u3067\u653e\u68c4\u547c\u7387\u304c\u9ad8\u304b\u3063\u305f BancFirst \u793e\u306f\u3001Webex AI Agent \u3092\u5c0e\u5165\u3057\u3066\u793e\u5185\u30b5\u30dd\u30fc\u30c8\u3092\u5408\u7406\u5316\u3057\u305f\u7d50\u679c\u3001\u653e\u68c4\u547c\u7387\u304c 10% \u4f4e\u4e0b\u3057\u3001\u5f93\u696d\u54e1\u306e<strong>\u554f\u984c\u89e3\u6c7a\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u5e73\u5747\u3067 3 \u5206\u77ed\u7e2e<\/strong>\u3055\u308c\u307e\u3057\u305f\u3002 <\/li>\n<\/ul>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u30b7\u30b9\u30b3\u306f\u3053\u306e\u6210\u679c\u306b\u7518\u3093\u3058\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eca\u65e5\u306f\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/p>\n\n\n<div id=\"video_popup_block_11a6aeee155b95d94b16f462fbef936b\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6380160989112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6380160989112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6380160989112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6380160989112\" data-video-id=\"6380160989112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Webex AI Agent \u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3 <\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">\u97f3\u58f0\u6a5f\u80fd\u306e\u7d99\u7d9a\u7684\u306a\u5f37\u5316<\/h4>\n\n\n\n<p>\u30ed\u30dc\u30c3\u30c8\u306e\u3088\u3046\u306a AI \u306e\u5bfe\u5fdc\u306f\u3082\u306f\u3084\u904e\u53bb\u306e\u3082\u306e\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5bfe\u8a71\u578b AI \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u5e02\u5834\u304c\u6025\u6210\u9577\u3059\u308b\u4e2d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u81ea\u5f8b\u578b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306f\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u5bfe\u8a71\u304c\u3067\u304d\u308b AI \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3064\u307e\u308a\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4eba\u9593\u306e\u3088\u3046\u306a\u81ea\u7136\u306a\u58f0\u3067\u8a71\u3057\u3001\u4eba\u9593\u306e\u3088\u3046\u306b\u805e\u304d\u3001\u632f\u308b\u821e\u3046\u3088\u3046\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u6700\u8fd1\u3067\u306f\u3001\u97f3\u58f0\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5bfe\u3057\u3066\u6b21\u306e\u3088\u3046\u306a\u6539\u5584\u3092\u884c\u3044\u307e\u3057\u305f\u3002   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5fdc\u7b54\u6642\u9593\u306e\u6539\u5584<\/strong>\uff1a\u9045\u5ef6\u304c\u77ed\u7e2e\u3055\u308c\u308b\u305f\u3081\u3001\u4e0d\u81ea\u7136\u306a\u9593\u304c\u306a\u304f\u3001\u4f1a\u8a71\u306e\u6d41\u308c\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30bf\u30fc\u30f3\u4e88\u6e2c<\/strong>\uff1a\u30b7\u30b9\u30b3\u72ec\u81ea\u306e\u30bf\u30fc\u30f3\u691c\u51fa\u30e2\u30c7\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u767a\u4fe1\u8005\u304c\u8a71\u3057\u7d42\u308f\u3063\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3092 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8a8d\u8b58\u3059\u308b\u305f\u3081\u3001\u4f1a\u8a71\u304c\u81ea\u7136\u306b\u9032\u307f\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5272\u308a\u8fbc\u307f\u306e\u6539\u5584<\/strong>\uff1a\u5b9f\u969b\u306e\u4f1a\u8a71\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u304c\u3044\u3064\u3067\u3082 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71\u3092\u906e\u3063\u305f\u308a\u3001\u8a71\u3092\u5909\u3048\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u3063\u3066\u3001\u9055\u548c\u611f\u306e\u306a\u3044\u81ea\u7136\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u60a9\u307f\u3060\u3063\u305f\u554f\u984c\u306b\u5bfe\u51e6\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3059\u3067\u306b\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u300c66 \u6b73\u304b\u3089 91 \u6b73\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u30d1\u30a4\u30ed\u30c3\u30c8\u7248\u3092\u8a66\u3057\u305f\u3068\u3053\u308d\u3001Webex AI Agent \u3067\u3042\u308b Jeanie \u306e\u5bfe\u5fdc\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u305f\u3060\u3051\u307e\u3057\u305f\u3002\u5f85\u3061\u6642\u9593\u304c\u306a\u304f\u3001\u90fd\u5408\u306e\u3088\u3044\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u901a\u8a71\u3067\u304d\u3001\u500b\u4eba\u306b\u5408\u308f\u305b\u305f\u81ea\u7136\u306a\u4f1a\u8a71\u304c\u53ef\u80fd\u306a\u306e\u3067\u3001AI \u3092\u7a4d\u6975\u7684\u306b\u4f7f\u3044\u305f\u3044\u3068\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u4f53\u9a13\u3068\u30c6\u30b9\u30c8\u7d50\u679c\u306b\u7d4c\u55b6\u9663\u306f\u9a5a\u3044\u3066\u3044\u307e\u3057\u305f\u3002\u3053\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u7a3c\u50cd\u74b0\u5883\u306b\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u7d44\u7e54\u5168\u4f53\u304b\u3089\u5f37\u3044\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u304c\u3042\u308a\u307e\u3057\u305f\u300d\u3002<\/p>\n<cite>\u2014 UnitingCare\u3001IT \u9867\u5ba2\u4f53\u9a13\u62c5\u5f53\u30b7\u30cb\u30a2\u30de\u30cd\u30fc\u30b8\u30e3\u3001Craig Mendel \u6c0f<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">AI Agent \u306e\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8<\/h4>\n\n\n\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u4e8b\u696d\u3067\u306f\u8a00\u8a9e\u306e\u58c1\u3092\u53d6\u308a\u6255\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30b7\u30b9\u30b3\u306e\u591a\u8a00\u8a9e AI Agent \u306f\u767a\u4fe1\u8005\u306e\u5e0c\u671b\u3059\u308b\u8a00\u8a9e\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u300250 \u7a2e\u985e\u4ee5\u4e0a\u306e\u8a00\u8a9e\u3067\u3001\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3066\u6587\u6cd5\u7684\u306b\u6b63\u3057\u3044\u5fdc\u7b54\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u5358\u7d14\u306a\u7ffb\u8a33\u3092\u306f\u308b\u304b\u306b\u8d85\u3048\u3001\u6587\u5316\u306e\u5dee\u7570\u3092\u672c\u5f53\u306b\u7406\u89e3\u3057\u305f\u4eba\u9593\u306e\u3088\u3046\u306a\u5bfe\u5fdc\u3092\u3001\u4e00\u8cab\u6027\u3092\u6301\u3063\u3066\u52b9\u7387\u7684\u306b\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306b\u5c4a\u3051\u307e\u3059\u300250 \u7a2e\u985e\u4ee5\u4e0a\u306e\u8a00\u8a9e\u3059\u3079\u3066\u306b\u5bfe\u5fdc\u3057\u305f\u30d0\u30fc\u30b8\u30e7\u30f3\u306f\u30012025 \u5e74\u5ea6\u7b2c 4 \u56db\u534a\u671f\u306b\u30d9\u30fc\u30bf\u7248\u3092\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u9069\u5fdc\u578b\u306e\u62e1\u5f35\u6027\u306b\u512a\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af<\/h4>\n\n\n\n<p>Studio \u5185\u304b\u3089\u76f4\u63a5\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3001A2A\/MCP \u7523\u696d\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6d3b\u7528\u3057\u305f\u76f8\u4e92\u904b\u7528\u53ef\u80fd\u306a\u81ea\u5f8b\u578b\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8907\u96d1\u306a\u554f\u984c\u306b\u306f\u9ad8\u5ea6\u306a\u89e3\u6c7a\u7b56\u304c\u5fc5\u8981\u3067\u3059\u3002\u6b21\u4e16\u4ee3 Webex AI Agent \u306f\u3001Agent2Agent \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\uff08A2A\uff09\u3068\u30e2\u30c7\u30eb \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30d7\u30ed\u30c8\u30b3\u30eb\uff08MCP\uff09\u306e\u76f8\u4e92\u904b\u7528\u6027\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u9032\u6b69\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u8907\u96d1\u306a\u554f\u984c\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u9ad8\u5ea6\u306a AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3057\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u307b\u3069\u7c21\u5358\u306b\u3059\u3070\u3084\u304f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002Webex AI Agent \u306f\u8907\u6570\u306e\u5c02\u9580 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5b89\u5168\u306b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u9023\u643a\u3055\u305b\u3001\u30c7\u30fc\u30bf\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5171\u6709\u3057\u3066\u30bf\u30b9\u30af\u3092\u3059\u3070\u3084\u304f\u6b63\u78ba\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002   <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1666\" height=\"881\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/retail-voice-ja.jpg\" alt=\"\" class=\"wp-image-440661\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/retail-voice-ja.jpg 1666w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/retail-voice-ja-768x406.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/retail-voice-ja-1536x812.jpg 1536w\" sizes=\"auto, (max-width: 1666px) 100vw, 1666px\" \/><\/figure>\n\n\n\n<p>Webex \u306f A2A \u3068 MCP \u3092\u878d\u5408\u3055\u305b\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306e\u65b0\u6642\u4ee3\u3092\u5207\u308a\u958b\u3044\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30c7\u30fc\u30bf\u3068\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u4ed6\u306e\u5c02\u9580\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9023\u643a\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u6a5f\u80fd\u3067\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u3042\u308f\u305b\u305f\u89e3\u6c7a\u7b56\u3092\u5373\u5ea7\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30a4\u30ed\u3092\u89e3\u6d88\u3057\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u8a2d\u8a08\u30d1\u30bf\u30fc\u30f3\u3068 MCP \u306e\u30b5\u30dd\u30fc\u30c8\u306f 2026 \u5e74\u521d\u982d\u306b\u4e00\u822c\u63d0\u4f9b\u304c\u958b\u59cb\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002  <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u300cCarShield \u3067\u306f AI Agent \u306b\u3088\u308b\u901a\u8a71\u306e\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u306b\u3088\u308a\u3001\u4eba\u9593\u304c\u4ecb\u5165\u3059\u308b\u3053\u3068\u306a\u304f 66% \u306e\u901a\u8a71\u3092\u5b8c\u4e86\u3057\u3066\u3044\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 AI \u4fdd\u967a\u91d1\u8acb\u6c42\u51e6\u7406\u6a5f\u80fd\u3067\u3082\u3001\u3053\u308c\u307e\u3067\u767a\u751f\u3057\u3066\u3044\u305f 24 \u6642\u9593\u304b\u3089 48 \u6642\u9593\u306e\u9045\u5ef6\u304c\u89e3\u6d88\u3055\u308c\u3001\u30d1\u30ef\u30fc\u30c8\u30ec\u30fc\u30f3\u4fdd\u8a3c\u91d1\u8acb\u6c42\u306e\u767b\u9332\u306b\u304b\u304b\u308b\u6642\u9593\u304c 90% \u77ed\u7e2e\u3055\u308c\u305f\u305f\u3081\u3001\u554f\u984c\u3092\u305f\u3060\u3061\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u300d\u3002\u200b<\/p>\n<cite>\u2014 Steve Proetz, Founder, President &amp; COO, CarShield<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">AI \u3092\u6d3b\u7528\u3057\u305f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3067\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3092\u652f\u63f4<\/h2>\n\n\n\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5b9a\u578b\u7684\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u4e00\u65b9\u3067\u3001\u30b7\u30b9\u30b3\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u5bfe\u3059\u308b\u53d6\u308a\u7d44\u307f\u3082\u4f9d\u7136\u3068\u3057\u3066\u91cd\u8981\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u3066\u4eba\u9593\u306e\u80fd\u529b\u3092\u5897\u5f37\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u81ea\u52d5\u30a2\u30b7\u30b9\u30c8\u3001\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u751f\u7523\u6027\u3068\u5bfe\u5fdc\u54c1\u8cea\u3092\u9ad8\u3081\u3066\u3001\u5145\u5b9f\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3068\u6280\u80fd\u3092\u65b0\u5b9a\u7fa9\u3059\u308b\u65b0\u3057\u3044 AI \u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u9577\u5e74\u306b\u308f\u305f\u308a\u3001\u54c1\u8cea\u7ba1\u7406\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8981\u3067\u3057\u305f\u304c\u3001\u91cd\u5927\u306a\u8ab2\u984c\u304c\u751f\u3058\u308b\u539f\u56e0\u3067\u3082\u3042\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u306f\u3001\u3054\u304f\u4e00\u90e8\u306e\u5bfe\u5fdc\u3057\u304b\u8a55\u4fa1\u3067\u304d\u306a\u304b\u3063\u305f\u305f\u3081\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3082\u5b89\u5b9a\u3057\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u3053\u306e\u72b6\u6cc1\u3092\u30b7\u30b9\u30b3\u304c\u5909\u3048\u3064\u3064\u3042\u308b\u3068\u81ea\u8ca0\u3057\u3066\u3044\u307e\u3059\u3002   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u30cd\u30a4\u30c6\u30a3\u30d6\u306e AI Quality Management \u3067 CX \u3092\u5909\u9769<\/h4>\n\n\n\n<p>Webex AI Quality Management \u306f\u6642\u9593\u306e\u304b\u304b\u308b\u624b\u52d5\u3067\u306e\u54c1\u8cea\u7ba1\u7406\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u30d7\u30ed\u30bb\u30b9\u306b\u5909\u9769\u3057\u307e\u3059\u3002<strong>AI \u3092\u6d3b\u7528\u3057\u305f\u6700\u65b0\u306e\u7dcf\u5408\u7684\u306a\u30cd\u30a4\u30c6\u30a3\u30d6\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5bfe\u5fdc\u3057\u305f\u3059\u3079\u3066\u306e\u4f1a\u8a71\u3092\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8a55\u4fa1\u3067\u304d\u308b<\/strong>\u305f\u3081\u3001\u504f\u308a\u304c\u306a\u304f\u306a\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306f\u624b\u4f5c\u696d\u3067\u306e\u5206\u6790\u3067\u306f\u306a\u304f\u6226\u7565\u7684\u306a\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n<div id=\"video_popup_block_49f2a97a4bcb16d2a3be7bc1bb80f0b2\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"brightcove\" data-video-id=\"6380160395112\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"brightcove-embed-6380160395112\" class=\"brightcove_embed embed-video video-wrapper\" data-video-id=\"6380160395112\" data-video-provider=\"brightcove\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><video-js id=\"brightcove-embed-player-6380160395112\" data-video-id=\"6380160395112\" data-embed=\"default\" class=\"video-js popup-video\" muted autoplay controls ><\/video-js><\/div><\/div><\/div>\n\n\n\n<p>Webex \u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u6b21\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7d71\u5408\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/li>\n\n\n\n<li>\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u305f\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5373\u5ea7\u306b\u63d0\u4f9b<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3068\u3001\u7d99\u7d9a\u7684\u6539\u5584\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u305f\u30b3\u30fc\u30c1\u30f3\u30b0<\/li>\n<\/ul>\n\n\n\n<p>\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u54c1\u8cea\u7ba1\u7406\u8cac\u4efb\u8005\u306f\u30b9\u30de\u30fc\u30c8\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u53c2\u8003\u306b\u3057\u3066\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d9\u30fc\u30bf\u7248\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u306f 2025 \u5e74\u5ea6\u7b2c 4 \u56db\u534a\u671f\u306b\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3001\u4e00\u822c\u63d0\u4f9b\u306f\u6765\u5e74\u521d\u982d\u306b\u306a\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/tasks-open-new.jpg\" alt=\"\" class=\"wp-image-438547\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/tasks-open-new.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/tasks-open-new-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/tasks-open-new-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Cisco AI Assistant for Contact Center<\/h4>\n\n\n\n<p>\u30b7\u30b9\u30b3\u306f\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3001AI \u3092\u4e2d\u5fc3\u306b\u7d99\u7d9a\u7684\u306a\u6295\u8cc7\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u4eca\u5e74\u306f\u3001Cisco AI Assistant for Webex Contact Center \u3067\u3055\u307e\u3056\u307e\u306a\u9769\u65b0\u7684\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5bfe\u5fdc\u5185\u5bb9\u306e\u63d0\u6848<\/strong>\uff1a\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u3001\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3059\u3067\u3044\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u5bfe\u5fdc\u5185\u5bb9\u306e\u307e\u3068\u3081<\/strong>\uff1a\u5404\u5bfe\u5fdc\u306e\u7c21\u6f54\u306a\u307e\u3068\u3081\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u901a\u8a71\u5f8c\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f5c\u696d\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057\u307e\u3059\u30022025 \u5e74\u5ea6\u7b2c 4 \u56db\u534a\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u901a\u8a71\u4e2d\u306e\u8981\u7d04<\/strong>\uff1a\u30b3\u30f3\u30b5\u30eb\u30c8\u3068\u8ee2\u9001\u4e2d\u306b\u305d\u306e\u5834\u3067\u72b6\u6cc1\u8aac\u660e\u3092\u63d0\u4f9b\u3057\u3001\u5f15\u304d\u7d99\u304e\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u307e\u3059\u30022025 \u5e74\u5ea6\u7b2c 4 \u56db\u534a\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316<\/strong>\uff1a\u307e\u3082\u306a\u304f 50 \u7a2e\u985e\u4ee5\u4e0a\u306e\u8a00\u8a9e\u3067 Cisco AI Assistant \u3092\u3001\u6587\u5b57\u8d77\u3053\u3057\u3001\u8981\u7d04\u306a\u3069\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u3092\u542b\u3081\u3066\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e16\u754c\u4e2d\u306e\u5354\u529b\u8005\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u30022025 \u5e74\u5ea6\u7b2c 4 \u56db\u534a\u671f\u306b\u30d9\u30fc\u30bf\u7248\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/webex-cx-suggested-responses.jpg\" alt=\"\" class=\"wp-image-438871\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/webex-cx-suggested-responses.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/webex-cx-suggested-responses-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/webex-cx-suggested-responses-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u300cWebex Contact Center \u306f\u5f53\u793e\u306e CX \u306e\u53d6\u308a\u7d44\u307f\u3092\u5927\u304d\u304f\u5909\u9769\u3057\u307e\u3057\u305f\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30c8\u30d4\u30c3\u30af\u5206\u6790\u306f\u7279\u306b\u52b9\u679c\u304c\u3042\u308a\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3069\u3046\u884c\u52d5\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u5bfe\u5fdc\u306b\u3069\u306e\u304f\u3089\u3044\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u8a73\u3057\u304f\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u5f53\u793e\u306e AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3042\u308b Mojo \u306f\u5b9f\u7a3c\u50cd\u74b0\u5883\u3067\u975e\u5e38\u306b\u3088\u3044\u50cd\u304d\u3092\u3057\u3066\u304a\u308a\u3001\u4e88\u60f3\u4ee5\u4e0a\u306b\u591a\u304f\u306e\u4eba\u304c Mojo \u3092\u8a66\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u80fd\u52d5\u7684\u306a\u5bfe\u5fdc\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3082\u5411\u4e0a\u3057\u307e\u3057\u305f\u300d\u3002<\/p>\n<cite>\u2014 BancFirst \u793e\u3001\u30b7\u30cb\u30a2 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af \u30de\u30cd\u30fc\u30b8\u30e3\u3001Patrick Cornish \u6c0f<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Webex \u3068 Salesforce\u3001Amazon\u3001Epic \u3068\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0 \u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/h2>\n\n\n\n<p>\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u65e2\u5b58\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3059\u308b\u30aa\u30fc\u30d7\u30f3\u3067\u67d4\u8edf\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u57fa\u76e4\u3068\u3057\u3066\u7bc9\u304b\u308c\u308b\u3068 Webex \u306f\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u6226\u7565\u7684\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0 \u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u7d99\u7d9a\u7684\u306b\u6295\u8cc7\u3057\u3066\u3001Webex \u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u304a\u5ba2\u69d8\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u7528\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3068\u74b0\u5883\u306b\u5c0e\u5165\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u305f\u3073\u3001Salesforce \u306e Bring Your Own Channel\uff08BYOC\uff09for CCaaS \u3092\u5bfe\u8c61\u3068\u3057\u3066\u3001Webex \u3068 Salesforce \u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3057\u307e\u3057\u305f\u3002Webex Contact Center \u3068 Salesforce \u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u306e CCaaS \u304a\u3088\u3073 CRM \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067 Webex \u3068 Salesforce CRM \u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3082\u3001\u4f7f\u3044\u6163\u308c\u305f Salesforce \u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u304b\u3089\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"939\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/contact-center-salesforce-still.jpg\" alt=\"\" class=\"wp-image-438517\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/contact-center-salesforce-still.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/contact-center-salesforce-still-768x431.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/09\/contact-center-salesforce-still-1536x863.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>Webex Contact Center \u304c Salesforce \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30f3\u30bd\u30fc\u30eb\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u57cb\u3081\u8fbc\u307e\u308c\u308b\u305f\u3081\u3001\u5404\u9867\u5ba2\u3092\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u3042\u3089\u3086\u308b\u8996\u70b9\u304b\u3089\u628a\u63e1\u3067\u304d\u3001AI \u3092\u6d3b\u7528\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u62e1\u5f35\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u306e\u6b21\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3082\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb<\/strong>\uff1aAI \u3092\u6d3b\u7528\u3057\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u97f3\u58f0\u3001Web \u30c1\u30e3\u30c3\u30c8\u3001SMS \u3067\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/strong>\uff1aSalesforce \u306e\u30ec\u30b3\u30fc\u30c9\u3092\u6d3b\u7528\u3057\u3066\u5404\u9867\u5ba2\u306b\u6700\u9069\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30de\u30c3\u30c1\u30f3\u30b0\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3057\u3001\u521d\u56de\u306e\u901a\u8a71\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 AI \u30a2\u30b7\u30b9\u30c8<\/strong>\uff1aCisco AI Assistant \u3068 Agentforce \u3092\u6d3b\u7528\u3057\u3066\u3001AI \u306b\u3088\u308b\u30a2\u30b7\u30b9\u30c8\u6a5f\u80fd\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e KPI \u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u7d71\u5408\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/strong>\uff1aCRM \u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u4e88\u6e2c\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u3001\u54c1\u8cea\u7ba1\u7406\u3092\u3088\u308a\u7684\u78ba\u306b\u884c\u3044\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>AWS\uff08Amazon Web Services\uff09\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u81ea\u5df1\u7ba1\u7406\u578b\u306e Amazon Lex \u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092 Webex Contact Center \u304a\u3088\u3073 Contact Center Enterprise \u3068\u7d71\u5408\u3057\u3066\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u67d4\u8edf\u306a\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306f\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u307e\u305f\u3001Webex Contact Center \u3068 Epic \u306e\u96fb\u5b50\u5065\u5eb7\u8a18\u9332\uff08EHR\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u3001\u533b\u7642\u5f93\u4e8b\u8005\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f Epic \u5185\u3067\u60a3\u8005\u306b\u5408\u308f\u305b\u305f\u6e29\u304b\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u3082\u3059\u3067\u306b\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002 <\/p>\n\n\n\n<p>Epic \u3068\u306e\u7d71\u5408\u3068\u7d71\u5408\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30f3\u30bd\u30fc\u30eb\u306e\u8a73\u7d30\u306f\u3001\u6700\u65b0\u306e <a href=\"https:\/\/www.linkedin.com\/events\/smarter-seamlesspatientengageme7358108949146980352\/theater\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn Live<\/a> \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30c9\u3068\u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2\u738b\u56fd\u3067\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d7\u30ec\u30bc\u30f3\u30b9\u306e\u62e1\u5927\u3068\u65b0\u3057\u3044 Route to Market\uff08RTM\uff09<\/h2>\n\n\n\n<p>\u30b7\u30b9\u30b3\u306f Webex \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u62e1\u5f35\u3092\u3055\u3089\u306b\u52a0\u901f\u3055\u305b\u3001\u65b0\u305f\u306a\u5e02\u5834\u3067 Webex Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8ca9\u58f2\u3092\u958b\u59cb\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30ed\u30fc\u30ab\u30eb\u3067\u30db\u30b9\u30c8\u3055\u308c\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u30a4\u30f3\u30c9\u4f01\u696d\u3068\u591a\u56fd\u7c4d\u4f01\u696d\u5411\u3051\u306b\u5148\u9032\u7684\u306a AI \u6a5f\u80fd\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30b8\u30bf\u30eb\u7d71\u5408\u3001\u5f37\u5316\u3055\u308c\u305f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u901a\u8a71\u54c1\u8cea\u306e\u5411\u4e0a\u3001\u9045\u5ef6\u306e\u77ed\u7e2e\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u5b89\u5168\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30a4\u30f3\u30c9\u3067\u306e\u30db\u30b9\u30c6\u30a3\u30f3\u30b0\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3001\u30b7\u30b9\u30b3\u306f\u30a4\u30f3\u30c9\u306e\u30e0\u30f3\u30d0\u30a4\u306b\u65b0\u305f\u306a\u5c02\u7528\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u958b\u8a2d\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u6226\u7565\u7684\u6295\u8cc7\u306b\u3088\u3063\u3066\u3001\u5897\u52a0\u4e2d\u306e\u30a4\u30f3\u30c9\u306e\u9867\u5ba2\u30d9\u30fc\u30b9\u5411\u3051\u306b\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3001\u9ad8\u5ea6\u306a\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u30022026 \u5e74\u5ea6\u7b2c 2 \u56db\u534a\u671f\u306b\u63d0\u4f9b\u4e88\u5b9a\u3067\u3059\u3002  <\/li>\n\n\n\n<li>\u30b7\u30b9\u30b3\u306f Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u7bc4\u56f2\u3092\u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2\u738b\u56fd\u306b\u3082\u62e1\u5927\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002AWS \u306e\u65b0\u3057\u3044\u30ed\u30fc\u30ab\u30eb\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u306e\u958b\u8a2d\u5f8c\u306b Webex Contact Center \u306e\u63d0\u4f9b\u304c\u958b\u59cb\u3055\u308c\u305f\u6642\u70b9\u3067\u672c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u307e\u305f\u3001Wholesale Route to Market\uff08RTM\uff09\u3092\u901a\u3058\u305f Webex Contact Center \u306e\u8ca9\u58f2\u3082\u958b\u59cb\u3057\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u30b9\u30d4\u30fc\u30c9\u3001\u67d4\u8edf\u6027\u3001\u62e1\u5f35\u6027\u3092\u5099\u3048\u305f\u5805\u7262\u306a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e CX suite\u3092\u9867\u5ba2\u30d9\u30fc\u30b9\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u4e00\u90e8\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u3078\u306e\u65e9\u671f\u63d0\u4f9b\u30d5\u30a3\u30fc\u30eb\u30c9\u30c8\u30e9\u30a4\u30a2\u30eb\u306f 2026 \u5e74\u5ea6\u7b2c 1 \u56db\u534a\u671f\u306b\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u672a\u6765\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u4fc3\u9032\u3059\u308b\u65b0\u305f\u306a AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h2>\n\n\n\n<p>WebexOne 2025 \u306e\u767a\u8868\u3067\u306f\u3001\u30b7\u30b9\u30b3\u304c\u9867\u5ba2\u4f53\u9a13\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066\u78ba\u56fa\u305f\u308b\u53d6\u308a\u7d44\u307f\u3092\u884c\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u306f\u3063\u304d\u308a\u3068\u793a\u3055\u308c\u307e\u3057\u305f\u3002\u5358\u306b AI \u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306e\u9867\u5ba2\u5bfe\u5fdc\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u652f\u63f4\u306e\u4ed5\u65b9\u3001\u696d\u52d9\u306e\u6700\u9069\u5316\u306e\u65b9\u6cd5\u3092\u6839\u672c\u7684\u306b\u5237\u65b0\u3059\u308b\u3088\u3046\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u9032\u6b69\u3001\u7279\u306bAI Agent \u6a5f\u80fd\u3068 AI 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noopener\">\u30d6\u30ec\u30fc\u30af\u30a2\u30a6\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u306a\u3069\u306e\u5404\u7a2e\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0<\/a>\u306b\u3082\u305c\u3072\u3054\u6ce8\u76ee\u304f\u3060\u3055\u3044\u3002\u30b7\u30b9\u30b3\u306e\u88fd\u54c1\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u8a73\u7d30\u306b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u672c\u30a4\u30d9\u30f3\u30c8\u3092\u5b58\u5206\u306b\u304a\u697d\u3057\u307f\u304f\u3060\u3055\u3044\u3002  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content=\"\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff1a\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b Webex AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092 WebexOne 2025 \u3067\u767a\u8868\" \/>\n<meta property=\"og:description\" content=\"WebexOne 2025 \u3067\u767a\u8868\u3055\u308c\u305f Webex AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u30b9\u30de\u30fc\u30c8\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u7d71\u5408\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webexone-2025-connected-intelligence-redefining-cx-with-new-innovations\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-30T15:54:14+00:00\" \/>\n<meta property=\"article:modified_time\" 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