{"id":440746,"date":"2025-09-10T05:55:29","date_gmt":"2025-09-10T12:55:29","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-%e3%81%a7-cx-%e3%82%92%e3%81%8b%e3%81%a4%e3%81%a6%e3%81%aa%e3%81%84%e3%82%b9%e3%83%94%e3%83%bc%e3%83%89%e3%81%a7%e5%90%91%e4%b8%8a\/"},"modified":"2025-10-29T09:24:05","modified_gmt":"2025-10-29T16:24:05","slug":"accelerating-cx-with-unprecedented-momentum-in-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/accelerating-cx-with-unprecedented-momentum-in-webex-contact-center\/","title":{"rendered":"Webex Contact Center \u3067 CX \u3092\u304b\u3064\u3066\u306a\u3044\u30b9\u30d4\u30fc\u30c9\u3067\u5411\u4e0a"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u96fb\u6c17\u81ea\u52d5\u8eca\u306e\u30a2\u30af\u30bb\u30eb\u3092\u59cb\u3081\u3066\u8e0f\u307f\u8fbc\u3093\u3060\u3068\u304d\u306e\u611f\u899a\u3092\u3044\u307e\u3060\u306b\u899a\u3048\u3066\u3044\u307e\u3059\u3002\u77ac\u9593\u7684\u306b\u30d1\u30ef\u30fc\u304c\u6e67\u304d\u4e0a\u304c\u308a\u3001\u723d\u5feb\u3067\u3057\u305f\u3002\u30b7\u30b9\u30b3\u306e\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30d3\u30b8\u30cd\u30b9\u3067\u306f\u3001\u3053\u308c\u3068\u540c\u3058\u3088\u3046\u306a\u52e2\u3044\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u5c0e\u5165\u306e\u30b9\u30d4\u30fc\u30c9\u306f\u76ee\u899a\u307e\u3057\u3044\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3053\u306e\u4e8b\u696d\u306e\u306f\u3058\u3081\u304b\u3089\u4eca\u65e5\u306b\u81f3\u308b\u523a\u6fc0\u7684\u306a\u9053\u306e\u308a\u3092\u3054\u7d39\u4ecb\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">AI \u304c\u5b9f\u73fe\u3059\u308b\u79c1\u305f\u3061\u306e\u672a\u6765\u56f3<\/h2>\n\n<p class=\"wp-block-paragraph\">\u4eca\u65e5\u306e\u6d88\u8cbb\u8005\u306f\u300c\u5e38\u6642\u30aa\u30f3\u300d\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u9867\u5ba2\u3078\u306e\u7d20\u65e9\u3044\u5bfe\u5fdc\u306b\u5bfe\u3057\u3001\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u9ad8\u3044\u671f\u5f85\u3092\u5bc4\u305b\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u3092\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u304b\u3064\u3066\u53ce\u76ca\u3092\u751f\u307e\u306a\u3044\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3057\u305f\u304c\u3001\u73fe\u5728\u3067\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u6b20\u304b\u305b\u306a\u3044\u3001\u6226\u7565\u7684\u30cf\u30d6\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u305d\u306e\u4e2d\u5fc3\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u79c1\u305f\u3061\u306f AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u30b9\u30e0\u30fc\u30ba\u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3001\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u3001\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6539\u9769\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e CX\uff08Customer Experience\uff1a\u9867\u5ba2\u4f53\u9a13\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u3048\u3070\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u5e38\u6642\u30aa\u30f3\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u9867\u5ba2\u3068\u306e\u6709\u610f\u7fa9\u306a\u3064\u306a\u304c\u308a\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30b7\u30b9\u30b3\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u696d\u754c\u306e\u306a\u304b\u3067\u3082\u6700\u9ad8\u306e\u6c34\u6e96\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u62e1\u5f35\u6027\u304c\u5099\u308f\u3063\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u30b9\u30d4\u30fc\u30c9\u306e\u8ffd\u6c42<\/h2>\n\n<p class=\"wp-block-paragraph\">\u30d1\u30d6\u30ea\u30c3\u30af\u30af\u30e9\u30a6\u30c9\u3092\u4f7f\u7528\u3057\u305f CCaaS \u5e02\u5834\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306f 2020 \u5e74 12 \u6708\u306b\u59cb\u307e\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u30b7\u30b9\u30b3\u306b\u3068\u3063\u3066\u3001\u62e1\u5f35\u6027\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u512a\u308c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6700\u65b0\u306e\u539f\u5247\u3068\u30c4\u30fc\u30eb\u306b\u57fa\u3065\u3044\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u8a2d\u8a08\u3059\u308b\u5951\u6a5f\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u30b7\u30b9\u30b3\u306e\u4e2d\u5fc3\u7684\u7279\u6027\u3067\u3042\u308b\u62e1\u5f35\u6027\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u6700\u521d\u304b\u3089\u7d44\u307f\u8fbc\u3080\u306b\u306f\u3001\u88fd\u54c1\u3092\u81ea\u793e\u5185\u3067\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u6b20\u304b\u305b\u306a\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u3063\u3066\u3001\u30b7\u30b9\u30b3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb \u30d1\u30fc\u30c8\u30ca\u30fc \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u5f37\u529b\u306a\u958b\u767a\u30c1\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u5c0e\u5165\u3092\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">\u7279\u306b\u3001<a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u7acb\u578b\u304a\u3088\u3073\u30b9\u30af\u30ea\u30d7\u30c8\u578b\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5411\u3051 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u3092\u3059\u3067\u306b\u5e02\u5834\u306b\u5c55\u958b\u3057\u3066\u3044\u308b\u3053\u3068\u306f\u30b7\u30b9\u30b3\u306e\u5f37\u307f\u3067\u3059\u3002\u307e\u305f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u3092\u5f37\u5316\u3059\u308b <a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-assistant.html\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco AI Assistant <\/a>\u3082\u540c\u69d8\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\u306e AI \u3092\u6d3b\u7528\u3057\u305f\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u63d0\u4f9b\u3059\u308b\u4e16\u754c\u3068\u3044\u3046\u79c1\u305f\u3061\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 Cisco AI Assistant \u306e\u4e21\u65b9\u304c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u304a\u5ba2\u69d8\u306b\u3082\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u304c\u3069\u306e\u6bb5\u968e\u306b\u3042\u308b\u304b\u3092\u554f\u308f\u305a\u3001\u3042\u3089\u3086\u308b\u7d44\u7e54\u304c\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u79fb\u884c\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u652f\u63f4\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">AI \u3060\u3051\u3067\u306a\u304f\u3001\u30b7\u30b9\u30b3\u306e\u30b3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u76ee\u3092\u898b\u5f35\u308b\u30b9\u30d4\u30fc\u30c9\u3067\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3001\u305d\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3082\u7d99\u7d9a\u7684\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u6628\u5e74\u3060\u3051\u3067\u3082 <a href=\"https:\/\/help.webex.com\/en-us\/landing\/ld-v6m1dl-What'snewinWebex\/Features\" target=\"_blank\" rel=\"noreferrer noopener\">180 \u3092\u8d85\u3048\u308b CCaaS \u306e\u6a5f\u80fd<\/a>\u3092\u5e02\u5834\u6295\u5165\u3057\u3001\u5e38\u306b\u6700\u5148\u7aef\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4e2d\u306b\u306f\u3001\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3001WFO\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\uff09\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ad\u30e5\u30fc\u30a4\u30f3\u30b0\u306e\u6a5f\u80fd\u62e1\u5f35\u304c\u3042\u308a\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u524d\u4f8b\u306e\u306a\u3044\u6210\u9577\u3068\u62e1\u5f35<\/h2>\n\n<p class=\"wp-block-paragraph\">\u904e\u53bb 5 \u5e74\u306b\u308f\u305f\u308a\u3001\u30b7\u30b9\u30b3\u306e<a href=\"https:\/\/www.webex.com\/ja\/customers.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u304a\u5ba2\u69d8<\/a>\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u306e\u3054\u652f\u63f4\u306b\u3088\u308a\u3001Webex Contact Center \u306f\u30b7\u30b9\u30b3\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u88fd\u54c1\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u4e2d\u3067\u6700\u3082\u901f\u304f\u6210\u9577\u3057\u305f\u88fd\u54c1\u306e 1 \u3064\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u4eca\u5e74\u306f\u88fd\u54c1\u306e\u5c0e\u5165\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30d4\u30fc\u30c9\u3001\u4e16\u754c\u7684\u306a\u62e1\u5927\u3068\u3044\u3046\u70b9\u3067\u306f\u3001\u3053\u308c\u307e\u3067\u3067\u6700\u3082\u6210\u529f\u3057\u305f\u5e74\u3068\u306a\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u65b0\u898f\u30b7\u30fc\u30c8\u306e\u5927\u5e45\u306a\u5897\u52a0<\/strong>\uff1a\u904e\u53bb 1 \u5e74\u3067\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3068\u65e2\u5b58\u9867\u5ba2\u306e\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c\u304c\u6210\u529f\u3057\u305f\u7d50\u679c\u3001\u5c55\u958b\u3055\u308c\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30fc\u30c8\u6570\u306f\u5287\u7684\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002 <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b7\u30b9\u30b3\u3092\u9078\u629e\u3059\u308b\u65b0\u898f\u30af\u30e9\u30a6\u30c9\u9867\u5ba2<\/strong>\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u304c\u9032\u3080\u306b\u3064\u308c\u3001Webex Contact Center \u3092\u9078\u629e\u3059\u308b\u4f01\u696d\u304c\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7406\u7531\u306b\u306f\u79c1\u305f\u3061\u306e\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3001\u5e83\u7bc4\u306a\u81ea\u52d5\u5316\u3068 AI \u306e\u63a8\u9032\u3001\u5c55\u958b\u306e\u67d4\u8edf\u6027\uff08\u30af\u30e9\u30a6\u30c9\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306e\u3044\u305a\u308c\u3082\u53ef\u80fd\uff09\u3001\u8c4a\u5bcc\u306a\u7d71\u5408\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5927\u898f\u6a21\u306a\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c55\u958b<\/strong>\uff1a\u30b7\u30b9\u30b3\u3067\u306f\u5e74\u3005\u3001Webex Contact Center \u306e\u3088\u308a\u5927\u898f\u6a21\u306a\u5c55\u958b\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u3001\u30b7\u30b9\u30b3\u306f\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6570\u3092 50,000 \u8d85\u306b\u62e1\u5927\u3057\u3001\u6700\u8fd1\u3067\u306f\u3001\u9867\u5ba2\u3067\u3042\u308b <a href=\"https:\/\/www.webex.com\/us\/en\/customers\/maersk.html\" target=\"_blank\" rel=\"noreferrer noopener\">Maersk <\/a>\u793e\u3068\u5354\u529b\u3057\u3066 15,000 \u30b7\u30fc\u30c8\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u5927\u624b\u4f01\u696d\u306e\u8907\u96d1\u3067\u5927\u898f\u6a21\u306a\u5c55\u958b\u3092\u7ba1\u7406\u3059\u308b\u80fd\u529b\u3092\u5b9f\u8a3c\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30b7\u30b9\u30b3\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u62e1\u5f35\u6027\u3068\u5805\u7262\u6027\u3092\u793a\u3057\u307e\u3057\u305f\u3002 <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>AI \u306e\u5c0e\u5165<\/strong>\uff1a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304c AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c55\u958b\u3057\u3001\u30b7\u30b9\u30b3\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u304c\u6025\u901f\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304b\u3089\u306e\u8a55\u4fa1\u3082\u9ad8\u304f\u3001\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u306f\u3001\u5c0e\u5165\u306e\u7d50\u679c\u3068\u3057\u3066\u3059\u3067\u306b CX \u5411\u4e0a\u306e\u6210\u679c\u304c\u51fa\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u6700\u8fd1\u306e\u8abf\u67fb\u3067\u306f\u3001\u56de\u7b54\u8005\u306e 72% \u304c Webex AI Agent\u3092\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u540c\u7b49\u304b\u3001\u307e\u305f\u306f\u305d\u308c\u4ee5\u4e0a\u306b\u512a\u308c\u3066\u3044\u308b\u3068\u8a55\u4fa1\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30fc\u30eb\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e 85% \u6e1b\u5c11\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u306e 22% \u77ed\u7e2e\u3001CSAT \u30b9\u30b3\u30a2\u306e 39% \u4e0a\u6607\u3068\u3044\u3063\u305f\u5831\u544a\u304c\u5bc4\u305b\u3089\u308c\u3066\u3044\u307e\u3059\u3002    <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5c55\u958b<\/strong>\uff1aWebex Contact Center \u306f\u73fe\u5728 157 \u30f5\u56fd\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u3001\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002 <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0<\/strong>\uff1a\u30b7\u30b9\u30b3\u306f 500 \u793e\u3092\u8d85\u3048\u308b\u8a8d\u5b9a Go-To-Market \u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u9023\u643a\u3057\u3001\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u306b\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306b\u306f\u3088\u308a\u7c21\u5358\u306b\u3001\u5b89\u5fc3\u3057\u3066\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c55\u958b\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u3082\u3068\u306b\u69cb\u7bc9<\/h2>\n\n<p class=\"wp-block-paragraph\">\u3042\u3089\u3086\u308b\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3067\u3001\u304a\u5ba2\u69d8\u304b\u3089\u975e\u5e38\u306b\u597d\u610f\u7684\u306a\u53cd\u5fdc\u3092\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3053\u305d\u3001\u6210\u529f\u306e\u5c3a\u5ea6\u3067\u3059\u3002\u6700\u8fd1\u3067\u306f\u3001Webex Contact Center \u306f <strong><a href=\"https:\/\/www.webex.com\/us\/en\/gp\/gartner-customer-choice-contact-center-as-a-service-2025.html\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner\u00ae Peer Insights \u3067 CCaaS \u90e8\u9580\u306e Customers\u2019 Choice<\/a><\/strong> \u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002  <strong> <\/strong>\u3053\u308c\u306f\u304a\u5ba2\u69d8\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u5316\u3055\u308c\u305f\u30ec\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u4e0e\u3048\u3089\u308c\u305f\u6804\u8a89\u3067\u3059\u3002\u3055\u3089\u306b\u3046\u308c\u3057\u3044\u3053\u3068\u306b\u3001<strong>Webex Contact Center \u3092\u63a8\u5968\u3057\u305f\u3044\u3068\u3044\u3046\u304a\u5ba2\u69d8\u306e\u5272\u5408\u306f 96% <\/strong>\u306b\u4e0a\u308a\u3001\u524d\u5e74\u304b\u3089 20% \u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u3082\u3061\u308d\u3093\u3001\u6b8b\u308a\u306e 4% \u304b\u3089\u306e\u63a8\u5968\u3082\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u65e5\u3005\u52aa\u3081\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001<a href=\"https:\/\/www.g2.com\/products\/webex-contact-center\/reviews\" target=\"_blank\" rel=\"noreferrer noopener\">G2<\/a> \u3067\u306f\u304a\u5ba2\u69d8\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30fc\u30eb \u30bb\u30f3\u30bf\u30fc \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u3055\u3089\u306b\u5c0f\u898f\u6a21\u4f01\u696d\u5411\u3051\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30c6\u30b4\u30ea\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002 <\/p>\n\n<p class=\"wp-block-paragraph\">\u540c\u69d8\u306b <a href=\"https:\/\/www.trustradius.com\/products\/webex-contact-center\/reviews\" target=\"_blank\" rel=\"noreferrer noopener\">TrustRadius <\/a>\u3067\u3001Webex Contact Center \u304c Top Rated\uff08\u6700\u9ad8\u8a55\u4fa1\u8cde\uff09\u3092\u53d7\u3051\u30012025 Tech Cares Award \u53d7\u8cde\u3068\u3044\u3046\u6804\u8a89\u306b\u8f1d\u304d\u307e\u3057\u305f\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u3053\u3046\u3057\u305f\u8a55\u4fa1\u306f\u3001\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u672c\u5f53\u306e\u611f\u60c5\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u79c1\u305f\u3061\u306b\u3068\u3063\u3066\u6700\u3082\u610f\u7fa9\u6df1\u3044\u3082\u306e\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u5927\u304d\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u3082\u305f\u3089\u3059\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5c4a\u3051\u3059\u308b\u305f\u3081\u306b\u3001\u79c1\u305f\u3061\u304c\u61f8\u547d\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u7406\u7531\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u4eca\u5f8c\u306e\u5c55\u671b<\/h2>\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u30b9\u30d4\u30fc\u30c9\u306f\u79c1\u305f\u3061\u306e\u8a87\u308a\u3067\u3042\u308a\u3001\u3053\u308c\u3092\u7de9\u3081\u308b\u3064\u3082\u308a\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u63d0\u4f9b\u306b\u5bfe\u3059\u308b\u79c1\u305f\u3061\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5f37\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3055\u3089\u306a\u308b\u9032\u5316\u306b\u3054\u671f\u5f85\u304f\u3060\u3055\u3044\u30029 \u6708 28 \u65e5\u304b\u3089 10 \u6708 1 \u65e5\u307e\u3067\u958b\u50ac\u3055\u308c\u308b WebexOne 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In this role, Vinod runs the Webex Customer Experience business unit and leads all product management, go-to-market, and operations activities. A serial entrepreneur and product visionary, Vinod is passionate about solving real customer pain points and building high-performing teams and communities. He joined Cisco through the acquisition of CloudCherry, a startup he co-founded and led as CEO, which laid the foundation for Webex Experience Management and Journey Data Services. Vinod has also held leadership roles at Uniphore and Webex Contact Center, driving innovation in AI and CPaaS. A former Merchant Marine officer and early pioneer in mobile trading technology, he now mentors founders, serves on the SaaSboomi Governing Council, and co-chairs the USISPF Startup Connect Program. Vinod lives in the Bay Area with his family and a vocal Husky and spends weekends strategizing cricket plays with his amateur league team.","url":"https:\/\/blog.webex.com\/ja\/contributors\/vinodmuthukrishnan\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/440746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5487"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=440746"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/440746\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/440747"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=440746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=440746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=440746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}