{"id":442045,"date":"2025-10-20T11:41:25","date_gmt":"2025-10-20T18:41:25","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e5%8b%a2%e3%81%84%e3%81%8b%e3%82%89%e6%88%90%e6%9e%9c%e3%81%b8%ef%bc%9a%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e5%90%91%e3%81%91%e3%81%ae-webex-ai-agent\/"},"modified":"2025-11-26T01:14:37","modified_gmt":"2025-11-26T09:14:37","slug":"momentum-meet-impact-strong-customer-adoption-webex-ai-agent-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/momentum-meet-impact-strong-customer-adoption-webex-ai-agent-contact-center\/","title":{"rendered":"\u52e2\u3044\u304b\u3089\u6210\u679c\u3078\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e Webex AI Agent \u5c0e\u5165\u3067\u78ba\u304b\u306a\u6210\u679c\u3092\u5b9f\u73fe"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e Webex AI Agent \u304c\u793e\u5185\u5916\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u5237\u65b0<\/h2>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306f\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u6a5f\u4f1a\u3067\u3059\u3002\u3057\u304b\u3057\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u5f93\u6765\u306e\u81ea\u52d5\u5316\u624b\u6cd5\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u304b\u3048\u3063\u3066\u9867\u5ba2\u3068\u306e\u3042\u3044\u3060\u306b\u6469\u64e6\u304c\u751f\u3058\u3066\u3044\u307e\u3059\u3002\u9045\u3044\u5fdc\u7b54\u3001\u67d4\u8edf\u6027\u306b\u6b20\u3051\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u540c\u3058\u8cea\u554f\u306e\u7e70\u308a\u8fd4\u3057\u3001\u3053\u308c\u3089\u306b\u3088\u3063\u3066\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u53cc\u65b9\u306b\u4e0d\u6e80\u304c\u52df\u3063\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p><a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Webex AI Agent <\/strong><\/a><strong> <\/strong>\u6570\u5341\u5e74\u306b\u308f\u305f\u3063\u3066\u57f9\u308f\u308c\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c02\u9580\u77e5\u8b58\u3068\u6700\u65b0\u306e\u5bfe\u8a71\u578b AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u3044\u3066\u69cb\u7bc9\u3055\u308c\u305f Webex AI Agent \u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5171\u611f\u3092\u793a\u3057\u306a\u304c\u3089\u8033\u3092\u50be\u3051\u3001\u6b63\u78ba\u306b\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3066\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30c7\u30b8\u30bf\u30eb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u5e45\u5e83\u3044\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u8a18\u61b6\u3057\u3001\u4f1a\u8a71\u306e\u9032\u884c\u306b\u5408\u308f\u305b\u3066\u5bfe\u5fdc\u3092\u8abf\u6574\u3057\u3066\u3001\u6b63\u78ba\u304b\u3064\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002  <\/p>\n\n\n\n<p>Webex AI Agent \u306f\u9867\u5ba2\u5bfe\u5fdc\u3092\u6539\u5584\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7d44\u7e54\u306e\u696d\u52d9\u904b\u55b6\u306b\u3082\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<g id=\"gid_0\">24 \u6642\u9593 365 \u65e5\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9<\/g>\u3092\u63d0\u4f9b\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002\u4eba\u9593\u306e\u62c5\u5f53\u8005\u306f\u8ca0\u62c5\u304c\u6e1b\u3063\u305f\u5206\u3001\u8907\u96d1\u3067\u4fa1\u5024\u306e\u9ad8\u3044\u4f1a\u8a71\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u52b9\u7387\u6027\u304c\u3082\u305f\u3089\u3059\u306e\u306f\u3001\u696d\u52d9\u306e\u5408\u7406\u5316\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u62b1\u3048\u308b\u30b9\u30c8\u30ec\u30b9\u306e\u8efd\u6e1b\u3084\u96e2\u8077\u7387\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b\u307b\u304b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u500b\u3005\u306e\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u305d\u306e\u52b9\u679c\u306f\u3001\u3059\u3067\u306b\u5177\u4f53\u7684\u306a\u30c7\u30fc\u30bf\u3068\u3057\u3066\u73fe\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306e\u4e3b\u8981\u30d6\u30e9\u30f3\u30c9\u5404\u793e\u304c\u3001\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u65b0\u305f\u306a\u65b9\u6cd5\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b Webex AI Agent \u3092\u6d3b\u7528\u3057\u3001\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u4e8b\u4f8b\u3092\u901a\u3057\u3066\u3001\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u5b9f\u4e16\u754c\u3067\u3069\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Webex AI Agent\uff1a\u52e2\u3044\u304c\u5287\u7684\u306a\u6210\u679c\u3092\u5f8c\u62bc\u3057<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"818\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/incredible-momentum-1536x818-ja.jpg\" alt=\"\" class=\"wp-image-442057\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/incredible-momentum-1536x818-ja.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/incredible-momentum-1536x818-ja-768x409.jpg 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306eWebex AI Agent\u306f\u3001\u4eca\u5e74\u521d\u3081\u306b<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-general-availability-of-webex-ai-agent-paving-way-new-era-cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e00\u822c\u63d0\u4f9b<\/a>\u304c\u958b\u59cb\u3055\u308c\u3066\u4ee5\u6765\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u6025\u901f\u306b\u5c0e\u5165\u3055\u308c\u3001\u76ee\u899a\u307e\u3057\u3044\u6210\u679c\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002\u4e3b\u8981\u30d6\u30e9\u30f3\u30c9\u5404\u793e\u306f\u3059\u3067\u306b\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4e21\u65b9\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">CarShield<\/h4>\n\n\n\n<p><a href=\"https:\/\/carshield.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CarShield<\/a> \u3067\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u4e88\u6e2c\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u5c0e\u5165\u3057\u305f\u7d50\u679c\u3001\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u304c <strong>66% \u5897\u52a0<\/strong>\u3057\u3001\u5e73\u5747\u5bfe\u8a71\u6642\u9593\u304c 2 \u500d\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u304c\u5f37\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u901a<strong>\u8a71\u524d\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0 AI Agent <\/strong>\u306f\u73fe\u5728\u3001<strong>\u4eba\u9593\u304c\u4ecb\u5165\u3059\u308b\u3053\u3068\u306a\u304f 66% \u306e\u901a\u8a71\u3092\u5b8c\u4e86<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001AI \u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u8acb\u6c42\u51e6\u7406\u306b\u3088\u308a\u3001<strong>\u30d1\u30ef\u30fc\u30c8\u30ec\u30fc\u30f3\u4fdd\u8a3c\u91d1\u8acb\u6c42\u306e\u767b\u9332\u306b\u304b\u304b\u308b\u6642\u9593\u304c 90% \u77ed\u7e2e<\/strong>\u3055\u308c\u307e\u3057\u305f\u3002\u4ee5\u524d\u306f 24 \uff5e 48 \u6642\u9593\u307b\u3069\u51e6\u7406\u306e\u9045\u308c\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u305d\u308c\u304c\u89e3\u6d88\u3055\u308c\u3066\u8fc5\u901f\u306a\u51e6\u7406\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Uniting NSW.ACT<\/h4>\n\n\n\n<p>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306e\u5927\u624b\u793e\u4f1a\u798f\u7949\u56e3\u4f53\u306e <a href=\"https:\/\/www.uniting.org\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Uniting NSW.ACT <\/a>\u306f\u3001<strong>\u5728\u5b85\u30b1\u30a2\u306e\u4e88\u7d04\u7ba1\u7406<\/strong>\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u306b Webex AI Agent \u306e\u5c55\u958b\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u4ee5\u524d\u306f<strong>\u901a\u8a71\u306e 14%<\/strong> \u3092\u5360\u3081\u3066\u3044\u305f\u30ad\u30e3\u30f3\u30bb\u30eb\u624b\u7d9a\u304d\u3092\u3001\u4f9d\u983c\u8005\u304c\u3044\u3064\u3067\u3082\u5f85\u6a5f\u3059\u308b\u3053\u3068\u306a\u304f\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306e\u67d4\u8edf\u6027\u304c\u5411\u4e0a\u3057\u3001<strong>\u308f\u305a\u304b 3 \u304b\u6708\u8db3\u3089\u305a\u3067\u5927\u5e45\u306a\u5e74\u9593\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u9054\u6210<\/strong>\u3057\u307e\u3057\u305f\u3002AI Agent \u306e\u7a3c\u50cd\u306f\u4eca\u6708\u672b\u307e\u3067\u306b\u958b\u59cb\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">BancFirst<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.bancfirst.bank\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BancFirst <\/strong><\/a>\u306f\u7c73\u56fd\u30aa\u30af\u30e9\u30db\u30de\u5dde\u6700\u5927\u306e\u5dde\u8a8d\u53ef\u9280\u884c\u3067\u3042\u308a\u3001\u540c\u5dde\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306b\u5e83\u304f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u884c\u306f Webex AI Agent \u3092\u5c0e\u5165\u3057\u3066\u3001\u5185\u90e8\u30b5\u30dd\u30fc\u30c8\u306e\u9577\u3044\u5f85\u3061\u6642\u9593\u3092\u89e3\u6d88\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001<strong>\u653e\u68c4\u547c\u306e 10% \u524a\u6e1b<\/strong>\u3068\u5f93\u696d\u54e1\u306b\u3088\u308b<strong>\u5e73\u5747\u554f\u984c\u89e3\u6c7a\u6642\u9593\u306e 3 \u5206\u9593\u306e\u77ed\u7e2e<\/strong>\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">GetixHealth<\/h4>\n\n\n\n<p>\u6025\u901f\u306a\u6210\u9577\u3092\u9042\u3052\u308b\u4e2d\u3001\u6642\u4ee3\u9045\u308c\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u62b1\u3048\u3066\u3044\u305f <a href=\"https:\/\/www.getixhealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">GetixHealth <\/a>\u306f\u300124 \u6642\u9593 365 \u65e5\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u6700\u65b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u307e\u3057\u305f\u3002\u540c\u793e\u306f <strong>Webex Contact Center <\/strong>\u306b\u79fb\u884c\u3057\u305f\u7d50\u679c\u3001<strong>\u901a\u8a71\u306e\u4e2d\u65ad\u306b\u95a2\u3059\u308b\u82e6\u60c5\u3092 70% \u524a\u6e1b<\/strong>\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002GetixHealth \u306f\u73fe\u5728\u3001\u30b7\u30b9\u30b3\u304c\u63d0\u4f9b\u3059\u308b Webex AI Agent \u306e\u30d9\u30fc\u30bf\u7248\u3092\u8a66\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u533b\u7642\u306b\u304a\u3051\u308b\u8ca1\u52d9\u7ba1\u7406\u306e\u5206\u91ce\u3067\u60a3\u8005\u3068\u30b9\u30bf\u30c3\u30d5\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u3055\u3089\u306a\u308b\u81ea\u52d5\u5316\u3001\u5206\u6790\u306e\u62e1\u5927\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5411\u3051\u306e\u9ad8\u5ea6\u306a AI \u6a5f\u80fd\u306e\u5c0e\u5165\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Valeris<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.valeris.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Valeris<\/a> \u3067\u306f\u3001Webex AI Agent \u306e\u5c55\u958b\u3092\u958b\u59cb\u3057\u3066\u4ee5\u6765\u3001\u30ab\u30b9\u30bf\u30e0\u306e\u533b\u85ac\u54c1\u540d\u3067 <strong>95% \u3092\u8d85\u3048\u308b\u97f3\u58f0\u8a8d\u8b58\u4e00\u81f4\u7387<\/strong>\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001<strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u6570\u304c 35% \u6e1b\u5c11<\/strong>\u3057\u3001\u696d\u52d9\u52b9\u7387\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u306e\u5927\u5e45\u306a\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cisco Technical Assistance Center (<strong>TAC)<\/strong><\/h4>\n\n\n\n<p>\u793e\u5185\u306e <a href=\"https:\/\/www.cisco.com\/c\/ja_jp\/support\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco Technical Assistance Center\uff08TAC\uff09<\/a>\u30c1\u30fc\u30e0\u3067\u306f\u3001Webex AI Agent \u3092\u4f7f\u7528\u3057\u3066\u3001<strong>\u5404\u56db\u534a\u671f\u306b 400,000 \u4ef6\u3092\u8d85\u3048\u308b\u65b0\u898f\u30b1\u30fc\u30b9\u3092\u51e6\u7406<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3046\u3061\u3001\u7d04 30,000 \u4ef6\u306f\u96fb\u8a71\u306b\u3088\u308b\u30b1\u30fc\u30b9\u3067\u3059\u3002AI Agent \u306b\u3088\u3063\u3066\u30b1\u30fc\u30b9\u306e\u4f5c\u6210\u3092\u81ea\u52d5\u5316\u3057\u3001\u767a\u4fe1\u8005\u306e\u8a8d\u8a3c\u3092\u5373\u5ea7\u306b\u884c\u3044\u3001\u5f37\u5316\u3055\u308c\u305f<strong> Cisco AI Assistant for Support <\/strong>\u3092\u7d71\u5408\u3057\u305f\u3053\u3068\u3067\u3001\u5404\u901a\u8a71\u306e\u5e73\u5747\u6642\u9593\u304c 4 \u5206\u9593\u77ed\u7e2e\u3055\u308c\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u5408\u7406\u5316\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n<div id=\"video_popup_block_f5e3ff2d3f79eadc1e42e338abd9147e\" class=\"video-popup-block type-p\">\n  <div class=\"we-video-container\"><div class=\"popup-video popup-video-overlay\" data-video-provider=\"youtube\" data-video-id=\"PyRkaAdkUxM\" data-video-autoplay=\"1\" data-video-loop=\"0\" data-video-controls=\"1\" data-video-muted=\"0\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><div id=\"youtube-embed-PyRkaAdkUxM\" class=\"youtube_embed embed-video video-wrapper\" data-video-id=\"PyRkaAdkUxM\" data-video-provider=\"youtube\" data-video-autoplay=\"1\" data-video-loop=\"1\" data-video-controls=\"0\" data-video-muted=\"1\" data-video-file=\"\" data-video-type=\"video\/\" data-video-ratio=\"1.77777777778\" ><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Webex AI Agent \u306e\u65b0\u305f\u306a\u6a5f\u80fd\u5f37\u5316<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"687\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/ai-agent-enhancements-1536x687-ja.jpg\" alt=\"\" class=\"wp-image-442047\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/ai-agent-enhancements-1536x687-ja.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/ai-agent-enhancements-1536x687-ja-768x344.jpg 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n\n\n\n<p>\u3053\u306e\u52e2\u3044\u306b\u4e57\u308a\u3001\u30b7\u30b9\u30b3\u306f Webex AI Agent \u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u6d41\u66a2\u3055\u3001\u62e1\u5f35\u6027\u3092\u3055\u3089\u306b\u9ad8\u3081\u308b\u4e00\u9023\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u97f3\u58f0\u6a5f\u80fd\u306e\u5f37\u5316<\/strong>\uff1aAI Agent \u304c\u4eba\u9593\u306e\u3088\u3046\u306a\u6d41\u66a2\u3055\u3067\u8033\u3092\u50be\u3051\u3001\u8a71\u3057\u3001\u5fdc\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u9045\u5ef6\u304c\u77ed\u7e2e\u3057\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30bf\u30fc\u30f3\u4e88\u6e2c\u3068\u5272\u308a\u8fbc\u307f\u306e\u51e6\u7406\u304c\u6539\u5584\u3057\u305f\u305f\u3081\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u3067\u81ea\u7136\u306a\u4f1a\u8a71\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4e0d\u81ea\u7136\u306a\u9593\u3084\u4e0d\u5feb\u306a\u9045\u5ef6\u304c\u751f\u3058\u308b\u3053\u3068\u306f\u3082\u3046\u3042\u308a\u307e\u305b\u3093\u3002 <\/li>\n\n\n\n<li><strong>\u591a\u8a00\u8a9e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a\u4eca\u5e74\u4e2d\u306b\u3001<strong>50 \u304b\u56fd\u8a9e\u4ee5\u4e0a\u306e\u30b5\u30dd\u30fc\u30c8<\/strong>\uff08\u30d9\u30fc\u30bf\u7248\uff09\u3092\u5c0e\u5165\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u7cbe\u5ea6\u3001\u5171\u611f\u306e\u8981\u7d20\u3092\u7dad\u6301\u3057\u305f\u307e\u307e\u3001\u4efb\u610f\u306e\u8a00\u8a9e\u3067\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u56f3\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a<strong>A2A\uff08Agent-to-Agent\uff09<\/strong>\u3068<strong>\u30e2\u30c7\u30eb \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30d7\u30ed\u30c8\u30b3\u30eb\uff08MCP\uff09<\/strong>\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001Webex AI Agent \u540c\u58eb\u304c\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5b89\u5168\u306b\u30c7\u30fc\u30bf\u3084\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u4ea4\u63db\u3057\u3066\u3001\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u3088\u308a\u8fc5\u901f\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u6a5f\u80fd\u306f\u3059\u3079\u3066\u3001\u81ea\u5f8b\u7684\u306a\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5411\u3051\u305f\u5927\u304d\u306a\u98db\u8e8d\u3067\u3059\u3002\u3053\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5b9f\u73fe\u3059\u308c\u3070\u3001AI \u306f\u500b\u5225\u306e\u6a5f\u80fd\u3067\u306f\u306a\u304f\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u652f\u3048\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u7d71\u5408\u30d5\u30a1\u30d6\u30ea\u30c3\u30af\u306e\u4e00\u90e8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3064\u306a\u304c\u308b\u672a\u6765\u3092\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3067\u5b9f\u73fe<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"856\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/connected-intelligence-opt-1536x856-ja.jpg\" alt=\"\" class=\"wp-image-442067\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/connected-intelligence-opt-1536x856-ja.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/connected-intelligence-opt-1536x856-ja-768x428.jpg 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n\n\n\n<p><strong><a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Customer Experience <\/a><\/strong>\u306e<strong>\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa<\/strong>\u306e\u57fa\u76e4\u3068\u306a\u3063\u3066\u3044\u308b\u306e\u306f\u3001\u300c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306f\u7269\u4e8b\u3092\u8907\u96d1\u306b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u3064\u306a\u304c\u308a\u3092\u751f\u3080\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u300d\u3068\u3044\u3046\u30b7\u30f3\u30d7\u30eb\u306a\u539f\u5247\u3067\u3059\u3002\u30b7\u30b9\u30b3\u306f\u3001\u81ea\u52d5\u5316\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u30aa\u30fc\u30d7\u30f3\u306a\u76f8\u4e92\u904b\u7528\u6027\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u89e3\u6c7a\u6642\u9593\u306e\u77ed\u7e2e\u3084\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u5bfe\u5fdc\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u7dad\u6301\u7387\u306e\u76ee\u306b\u898b\u3048\u308b\u6539\u5584\u306a\u3069\u3001\u7d44\u7e54\u304c CX \u3092\u5909\u9769\u3067\u304d\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>AI \u3092\u6226\u7565\u7684\u306b\u5c0e\u5165\u3059\u308c\u3070\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u6210\u9577\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Webex \u3092\u5c0e\u5165\u3057\u305f\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306f\u3001\u308f\u305a\u304b\u6570\u304b\u6708\u3067\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001AI \u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u65b9\u6cd5\u3001\u305d\u3057\u3066\u9867\u5ba2\u306e\u611f\u3058\u65b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u304b\u3089\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u5b9f\u969b\u306e\u52d5\u4f5c\u3092\u3054\u89a7\u306b\u306a\u308a\u305f\u3044\u65b9\u306f\u3001<strong><a href=\"https:\/\/www.webex.com\/ja\/contact-sales.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a><\/strong>\u306e\u3046\u3048\u30c7\u30e2\u3092\u3054\u4e88\u7d04\u304f\u3060\u3055\u3044\u3002<strong>Webex AI Agent <\/strong>\u306b\u3088\u3063\u3066\u3069\u306e\u3088\u3046\u306b\u7d44\u7e54\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5237\u65b0\u3067\u304d\u308b\u306e\u304b\u3001\u5b9f\u969b\u306b\u4f53\u9a13\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u95a2\u9023\u8cc7\u6599<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/newsroom.cisco.com\/c\/r\/newsroom\/en\/us\/a\/y2025\/m09\/cisco-unveils-advanced-ai-powered-webex-contact-center-solutions-and-industry-integrations.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b7\u30b9\u30b3\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9ad8\u5ea6\u306a \u300cWebex Contact Center 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